PYMNTS

JULY 10, 2020

Quick-service restaurants (QSRs) and others in the food service space are rapidly adjusting their operations during the pandemic, with many implementing new technologies online and in-store to ensure customers can seamlessly and safely place orders. Mobile Order-Ahead Developments Around The World.

Mobile 162

Mobile social media Report Fraud 162

PYMNTS

AUGUST 10, 2018

At first glance, 2018 is shaping up to be a year that has brought meaningful consumer, regulatory and legislative backlash against lax online privacy. social media users are “very confident” that those platforms would protect users’ data, according to Pew — with 64 percent calling for more regulation of online advertisers.

Online 101

Online social media Baltimore Data 101

PYMNTS

APRIL 1, 2020

The increase started in February, with online orders up 108 percent year over year, according to Quantum Metric. Why are we having such great shortages, and why can’t the system respond? GoodFirms surveyed more than 100 of the top eCommerce experts to determine the most effective tactics for small-scale online shops.

social media 216

social media Retail Michigan Strategy 216

PYMNTS

JULY 21, 2020

Salesforce has announced a broad expansion of its Order Management offerings, including the ability for companies to let online shoppers complete purchases without leaving social media channels. Salesforce’s new packages also include features that the company says will ease international transactions.

social media 145

social media Taxes Management Online 145

PYMNTS

SEPTEMBER 14, 2020

Online retail business is booming during the COVID-19 pandemic as consumers increase their use of contactless digital channels to shop safely from home instead of returning to brick-and-mortar stores. Two weeks later, she received an approval email and quickly integrated her system with the Afterpay payment network.

Payments 163

Payments Branding Retail social media 163

PYMNTS

JUNE 15, 2017

This month’s PYMNTS.com Omnicommerce Tracker™ , powered by Vantiv, looks at the latest advancements in smart technology that are powering sales, both online and in-store. Chatbots, robotics and other smart technology aren’t just powering online purchases — they’re in stores too. Making Social a Complete Fashion Experience .

social media 130

social media Report Minnesota Retail 130

PYMNTS

DECEMBER 27, 2017

The number of brands that consider a content strategy effective in raising revenue increased from 74% in 2016 to 83% in 2017. Understanding the goals of the brand. Some smart systems have all this data available in one platform. ‘Tis the season – predictions are the order of the day and the PR industry is no different.

Trends 115

Trends social media Strategy Data 115

PYMNTS

JUNE 15, 2020

Attracting first-time patrons during the pandemic, when consumers are spending most of their time at home, has required enhanced online efforts, however, and review websites like Yelp have played a vital role. Having a slick user interface and smooth mobile ordering system is not enough to attract customers, though.

social media 132

social media Mobile Connecticut Online 132

Perficient

SEPTEMBER 9, 2020

Create a Content Roadmap and Management Systems. Some measures you may want to consider are: Awareness and Consideration: Understand how content impacts brand awareness and perception. Measures may include brand mentions, inbound links, ranking keyword universe, and visits. Know Your Audience & What Works. Desired Takeaway.

Google 429

Google social media Branding Guidelines 429

PYMNTS

JUNE 22, 2020

Details gleaned online — including menus and reviews — carry a lot of weight when consumers are deciding where to dine. As reported by PYMNTS , the COVID-19 pandemic is pushing to the forefront services that offer quick, seamless online ordering tools. How Customer Reviews Provide Lifeblood To Restaurant Operations.

Operations 156

Operations social media Online Survey 156

PYMNTS

DECEMBER 7, 2020

7) as the Ikea brand continues to shift itself to digital, according to published reports. Published reports indicate that in the past year, Ikea has seen online sales increase by 45 percent. That beats 2 percent for mobile, 1 percent for email, 1 percent for social media and 0.2 Do catalogs work for every brand?

social media 242

social media Retail Branding Course 242

PYMNTS

JANUARY 21, 2020

Just when you think there are no surprises left, this statistic drops: 60 percent of organizations recently polled had no idea their customer data had been breached, because their payments system and process is too opaque to detect it. That’s surprising in 2020 – or maybe “shocking” better captures the vibe. Safety Is Multilayered.

Fraud 131

Fraud social media ATM Industry 131

PYMNTS

JUNE 19, 2020

Amazon and Italian luxury brand Maison Valentino filed a lawsuit against a retailer Thursday (June 18), alleging the company sold counterfeit goods as the trade in the so-called “gray market” continues to draw attention. HBR called for luxury-goods brands to refocus on controlling their supply chains to fight the problem.

social media 181

social media United States Branding National 181

South State Correspondent

MAY 2, 2022

As mentioned above, it takes focus away from creating a brand and a value proposition in a product. Since a bank has an omnichannel approach, there is often misalignment between mobile, online banking, the branch network, marketing, and management. Funnels Create Strategic Confusion. Sales Funnels also cause strategic tunnel vision.

social media 195

social media Management Marketing Resources 195

PYMNTS

FEBRUARY 22, 2018

Big merchants have many strategies, but they often lack an online checkout strategy. As a result, merchants may lose millions a year due to the friction associated with converting shoppers to buyers online. It allows customers to pull in credit card, billing, and shipping info they’ve stored on the social media sites.

social media 140

social media Online Branding Strategy 140

PYMNTS

DECEMBER 30, 2016

While the shift to the online space is often seen as the great game-changer in retail, Loren Padelford, vice president and general manager of Shopify Plus , said that the change is actually to something more fundamental. Social media as a channel has recently become the most talked about. How do you sell on Facebook?

Retail 130

Retail social media Branding Mobile 130

South State Correspondent

AUGUST 15, 2022

Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position. Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. The customer experience is horrible for many bank processes.

Customer Experience 195

Customer Experience Training Strategy Data 195

South State Correspondent

AUGUST 15, 2022

Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position. Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. The customer experience is horrible for many bank processes.

Customer Experience 195

Customer Experience Training Strategy Data 195

PYMNTS

DECEMBER 26, 2019

Retail merchandising was, at best, a hit-or-miss system in its heyday, Nextail CEO and Co-Founder Joaquin Villalba told PYMNTS in a recent conversation. Online shopping has fundamentally changed the rules of how to gauge a company’s performance around the holidays. Role of Data. Pricing Changes.

Retail 132

Retail Trends Analytics social media 132

PYMNTS

MAY 6, 2019

Particularly popular, according to the report, are Louis Vuitton, Chanel, Gucci, Nike, Fendi and Balenciaga-branded items. And, according to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. billion per year to fake online sales. trillion every year.

social media 123

social media Branding Survey Report 123

PYMNTS

MARCH 8, 2016

It was announced yesterday (March 7) that the online luxury fashion retailer is entering into a long-term strategic partnership with IBM that will focus on customer-centric innovation and expanding omnichannel capabilities for both YNAP’s customers and its luxury brand partners.

social media 100

social media Groups Innovation Branding 100

PYMNTS

FEBRUARY 7, 2020

StyleSnap’s recommendations draw on a number of factors, including brand, price range and customer reviews. I think brands are trying to figure out a way to use the mobile phone, and use the tools that are unique to the mobile phone to really streamline that extend that path to purchase.

Branding 151

Branding Retail social media Mobile 151

PYMNTS

APRIL 4, 2018

Through platforms such as Slice , small pizzerias can tap into technology that allows their customers to order pizza online for pickup or delivery — just like the larger national chains. The payments system is flexible, allowing customers to pay by cash or credit card. However, online orders sometimes come with costly commissions.

San Francisco 128

San Francisco Comparison social media Online 128

PYMNTS

MARCH 10, 2020

This, according to some reports , has caused some system-wide refocusing, as marketing and advertising budgets are shrinking drastically. But, at least early anecdotal evidence from social media says otherwise. “A

Community 150

Community social media Marketing Branding 150

NCR

NOVEMBER 24, 2016

Historically, the financial services sector has been reluctant to embrace digital marketing – or expand into new online domestic and global markets. My company specializes in helping banks engage global customers in their preferred languages, online. Companies that share knowledge on local banking systems also boost conversions.

Online 40

Online Marketing Branding social media 40

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

JULY 18, 2017

Over 20 years ago, in 1996 Pinup Girl was not quite the online destination for stylized shoppers looking for a retro flavor, it was a wrack of hand sewn cloths in founder Laura Byrnes living room. And covered, at any size – the brand ranges in clothing from XS to 4XL – and the models on the site run the entire gambit.

Branding 101

Branding social media System Trends 101

PYMNTS

SEPTEMBER 21, 2020

Much of the recent increase in chargebacks can be attributed to the substantial rise in mobile order-ahead, as customers abusing the system have little in-person interaction with restaurant staff. Friendly fraud often develops around online promotions at restaurants. A Proactive Approach To Friendly Fraud. Pandemic-Driven Pivots.

Fraud 177

Fraud Mobile social media Customer Experience 177

CB Insights

SEPTEMBER 1, 2017

.” Google was just granted a patent focused on pinpointing, notifying, and rewarding “trendsetters” – aka early consumers of online content that ends up goes viral. Microsoft just won approval for a patent focused on detecting, classifying, and scoring “experts” for their expertise on specific topics based on their online activity.

Google 77

Google social media Video System 77

PYMNTS

AUGUST 9, 2018

In fact, email and online services accounted for 26 percent of phishing attacks last year, overtaking financial institutions (21 percent) as the top phishing target, the company said. PhishLabs noted that phishers can use stolen corporate credentials to steal data, access corporate systems or (sell) them to the highest bidder.

Survey 111

Survey social media Online Data 111

PYMNTS

MARCH 25, 2016

Though every brick-and-mortar retailer and its grandmother are chattering about how nice it would be to have the same kind of personalization technology that makes online shopping so customizable, few have figured how to make it a seamless part of the shopping experience. Perhaps Adobe can help. ”That’s what we’re taking on. .

Las Vegas 100

Las Vegas social media Conference Retail 100

PYMNTS

JULY 21, 2017

Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey. And both retailers and CPG companies face competition from online superstores, such as U.S.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

NOVEMBER 26, 2018

Getting the right style often means turning to trusted brands to help them look and feel good. consumers, the path to discovering better fashion is found online. Revenue from online apparel, accessories and footware sales reached about $93 billion in 2017 and is projected to reach $138.7 For many U.S. billion by 2022.

Strategy 108

Strategy Retail social media Online 108

Independent Banker

OCTOBER 28, 2014

With competition from big banks, online banks and credit unions, the community banking sector must focus their efforts on what makes them unique: a local bank employing local people to serve the local customers.”. However, community banks should begin to focus on analyzing data with the goal of improving the customer experience.

Data 88

Data social media Community Bank Community 88

NCR

JUNE 17, 2016

Historically, the financial services sector has been reluctant to embrace digital marketing—or expand into new online domestic and global markets. My company specializes in helping banks engage global customers in their preferred languages, online. This way brands can spot gaps and anticipate customer needs before competitors.”.

Marketing 40

Marketing Online Branding social media 40

PYMNTS

DECEMBER 21, 2020

Loyalty, she noted, is earned through a careful continuum of brand positioning and ultimately generating an emotional response among consumers whether they are shopping in store on online. Ulta Beauty, she said, had to close stores as the pandemic took root and created millions of online-only customers overnight.

Data 296

Data social media Tools Analytics 296

PYMNTS

MAY 26, 2017

. — as if they were on a social network. The data collected through these online communities gives brands the insights they need to make real-time decisions that serve the commerce king: the customer. According to Forrester, brands face a 50 percent higher revenue risk in 2017. PYMNTS: Why was the company founded?

Branding 103

Branding Community Survey Data 103