Perficient

FEBRUARY 25, 2021

Our story so far has explored the gap between what customers expect and what brands deliver. When CX responsibility is divvied up across functional areas, brand consistency is likely to suffer. Customers expect dependable, connected experiences from brands. And now that improvements have been identified, it’s go-time — right?

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

OCTOBER 12, 2020

No matter how innovative they are, companies still need to get paid. And not many companies this year have combined business model creativity with payments innovation more than Beautycounter. While all the innovations and the business awards are nice to have, Renfrew is most proud of her work as a beauty industry activist.

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Innovation New York City Denver Retail 270

PYMNTS

OCTOBER 3, 2020

Brands have flocked to social media in an attempt to meet their consumers where they are and display a different side of themselves. Social media can be a terrific place to build bonds with one’s customers and show off a clever, avant-garde sense of humor – if a brand is good at it. And this week, Burger King was that brand.

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social media Marketing Branding Video 304

PYMNTS

SEPTEMBER 14, 2020

But the one thing that might work is taking a page from the innovation playbook that Netflix seems to have written and followed over the last 22 years. The sequel, “ Meet The Fockers ,” released in December of 2004, was among the top-grossing films of 2005. Between 2008 and 2019, the DVD rentals market dropped like a stone.

Innovation 245

Innovation Video Course Meeting 245

PYMNTS

SEPTEMBER 21, 2018

Walgreens Boots Alliance and Alibaba Group Holding have announced the launch of a Boots flagship store on Tmall Global , Alibaba’s B2C platform for international brands and retailers. The partnership will offer Boots beauty brands to more than half a billion consumers in China, including No7, Soap & Glory and Boots Cucumber.

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Branding Retail Groups US 175

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand.

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User Experience Innovation Branding Customer Experience 427

PYMNTS

JULY 8, 2019

Project Verte has launched the MyVerte blockchain -based marketplace for direct-to-consumer brands. According to a press release , MyVerte will launch with over 100 brands, including new brands like Foreo, Temporary Forevers and La Luna Rose. The platform will also highlight new brands on a weekly basis.

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Branding blockchain Los Angeles Dallas 115

PYMNTS

JULY 6, 2020

Last week, Constellation Brands purchased Empathy Wines , a direct-to-consumer (DTC) eCommerce business that sells wines from California vineyards. In May of this year, PepsiCo launched two DTC sites, it said, to meet consumers where they now live, work and shop — which is via digital channels.

Retail 259

Retail Meeting Branding Maine 259

PYMNTS

JUNE 26, 2020

The use of the cloud to upgrade core banking platforms has become more intriguing to today’s FIs as they struggle to meet this increasing demand, but migration challenges to cloud-based platforms still abound. FACILE will be marketed as a competitor to other digital-only banks making headway in the U.S., customers in late May.

Meeting 227

Meeting Mobile Digital Banking Tools 227

PYMNTS

SEPTEMBER 16, 2019

And, as consumers have many options, fast-casual and quick-service restaurants (QSRs) realize they must meet growing diner expectations and embrace technology to stay relevant. DoorDash and Chowly , for instance, are partnering to provide restaurant brands of all sizes the opportunity to grow their business through offering delivery.

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Innovation Mobile Groups Indiana 192

PYMNTS

JANUARY 21, 2020

The question for the 2020s, and the focus of her remarks at the big show in New York last week, is about innovations itself — what is truly leading in innovation and what constitutes being a laggard? The latter is innovative; the former is, well, just a tweak. Testing Innovation . The answer, she noted, is complex.

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Retail Innovation Data New York 168

Perficient

SEPTEMBER 29, 2020

The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year. Ways to identify and meet changing customer expectations, wants, and needs. Missed the webinar? Jim, please introduce yourself.

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Marketing Branding Data Industry 294

PYMNTS

APRIL 23, 2019

Innovations run the gamut from promo codes to coupons and quick-response (QR) scans in addition to other features such as delivery tracking. Overall, merchants in the $1 trillion accommodation and food services market see digital innovation as key for staying competitive in the space. percent — innovated to remain competitive.

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Innovation Payments Apple Meeting 150

FICO

SEPTEMBER 30, 2022

Meet Our 2023 FICO Decisions Awards Judges. Our eight judges are business leaders, analysts, media and innovators in their own right, drawn from nearly every continent. Neeti Aggarwal manages the financial technology and innovation research at The Asian Banker. Mark Feeley, Research and Brand Director at Chartis.

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Meeting Analytics Management Strategy 52

PYMNTS

OCTOBER 21, 2020

Spend controls were the focus of innovation in the commercial card space this week thanks to feature and program launches. This week’s commercial card innovation tracker includes a rollout of the next generation of authorization controls from Comdata Inc., as well as the launch of the Flex by Finaxar initiative from Finaxar.

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Cards Innovation Management Fraud 130

PYMNTS

FEBRUARY 19, 2019

Those who work in and around high tech and innovation are lulled into a narrative about progress being on a march ever forward, rarely slowing, never stopping and certainly never turning around and marching in the wrong direction. . Once one gets outside of the top 25 banks in the U.S., The Soft Middle in Financial Services.

Innovation 160

Innovation Fintech Marketing Study 160

PYMNTS

OCTOBER 18, 2018

In some cases, retailers are dedicating small spaces to brands inside their brick-and-mortar stores. Macy’s , for example, is testing out pop-up stores in 10 cities in a concept called “The Market @ Macy’s.” According to the PYMNTS Retail Innovation Readiness Index , 85 percent believe they need to innovate to stay competitive.

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Innovation Retail Online Branding 145

Gonzobanker

APRIL 24, 2019

Hosting marketing and sales execs at Caesars Palace is kinda asking for it, isn’t it? In five short years, The Financial Brand Forum has grown from startup to become the preeminent financial industry event. Will we meet in the RainMan Room or the Hangover Suite? Let’s just call it. We’re all basically in sales now, right?”

Branding 136

Branding Conference Strategy Oregon 136

PYMNTS

NOVEMBER 6, 2018

It’s that time of the year: crowded airports, missed connections, maybe the surprise of an upgrade (to stretch out those legs after sitting all day in meetings or at a holiday gathering). Innovation Challenges. Payments innovation, for starters, is an alien concept for many travel service providers, especially in the U.S.

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Innovation Payments Industry Study 177

Perficient

SEPTEMBER 26, 2022

This was evident with innovative applications for underwriting, customer service, and claims management. Shifting insurance distribution to meet the consumer where they choose to interact was a big focus at this year’s conference. Embedded Insurance is a rapidly evolving distribution channel.

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Data Conference Analytics Industry 275

PYMNTS

NOVEMBER 20, 2020

The group was in agreement that while the rise in brands embracing direct-to-consumer (D2C) channels has gained substantial momentum, there is still much to be learned about a practice that is still very much evolving. . ; Abhishek Ahluwalia , global eCommerce growth platforms leader for Mondel?z z International ; and sticky.io

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Innovation Retail Online Data 214

PYMNTS

DECEMBER 31, 2020

As much as a click from the Kardashians helped spread the brand awareness and jump-start his company, Molnar said, as a spending trend among young consumers set the stage for BNPL's success. One is regulatory trends, where regulators are looking to increase competition in this field and drive innovation. According to J.P.

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Innovation Payments Trends Regulation 289

Perficient

NOVEMBER 21, 2023

With nearly three decades of experience directing commercial lending, corporate finance, and insurance for leading brands, Perficient’s Insurance Principal, Brian Bell, stands at the forefront of our financial services practice. We’re developing industry solutions needed by many of the largest insurance companies in the market.

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Industry Conference Meeting Maine 221

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. More Innovation. Such desire for speed is also helping to drive innovation in other forms of gambling-related payments.

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Innovation Payments Taxes User Experience 137

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. Innovation is only valuable if it’s usable.

Innovation 121

Innovation Customer Experience Mobile Security 121

Perficient

DECEMBER 4, 2020

In the midst of the pandemic, it is paramount to provide your customers with the most safest and convenient way to shop with your brand. Modern consumers hyper-adopt and hyper-abandon brands because many of the products they shop for are available at another retailer. Offering a loyalty program to your customers is necessary.

Customer Experience 309

Customer Experience social media Branding Retail 309

PYMNTS

MAY 19, 2020

Reduced store visits and larger order quantities have led to supply shortages that have increased consumers’ willingness to try new brands and new categories,” said Charlie Gage, director of business intelligence at Inmar Intelligence. According to eMarketer, more than six in 10 U.S. adults will be digital coupon users this year.

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Branding Retail Meeting National 239

BankInovation

JULY 7, 2020

The financial services industry is in a state of flux dictated by growing competition, consumer demands for personalized experiences, and unpredictable market forces.

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Data Marketing Marketing Strategies Meeting 64

PYMNTS

OCTOBER 23, 2019

By being more transparent with in-store technology, brands can help dispel some of the negative connotations around ‘push marketing.’ The market is growing and will reach some $10.2 Related Innovation. Beacons are hardly the only innovation physical retailers are turning to as the holidays and a new decade approach.

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Innovation Mobile Retail Regional 101

PYMNTS

NOVEMBER 6, 2019

5) meeting that “Restock Kroger is repositioning our business by widening and deepening our competitive moats” in four main areas. The grocer is working with icons like Walgreens and Microsoft as well as innovators such as Ocado and Nuro to enhance the customer experience and accomplish tasks that it cannot do alone.

Innovation 109

Innovation Customer Experience Tennessee Retail 109

Perficient

JULY 10, 2023

Political climate, environmental issues, technology innovations, criminal activity, economic volatility/inflation, account diversity, and industry regulatory changes are just a few examples of factors that often spur reputational risk or crises. Reputational risk is convoluted.

social media 170

social media Risk Management Analysis Industry 170

PYMNTS

AUGUST 14, 2019

Some entrepreneurs aim to reinvent food categories when they can’t find options to meet their nutritional needs. A few big players had dominated the industry for decades, and there hadn’t been much innovation. The Market. We realized it was really hard to do,” Kaplan told PYMNTS in an interview, “and we loved cereal growing up.”

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Innovation social media America Online 116

PYMNTS

SEPTEMBER 27, 2019

said in the announcement about the offering, “Walmart aims to be the market leader in providing retail workers a path to careers in growing fields like healthcare. Inspire Brands is poised to acquire Jimmy John’s for an undisclosed price in a deal that would make it the fourth-largest restaurant company in the country.

Branding 101

Branding Retail North Carolina Georgia 101

PYMNTS

DECEMBER 15, 2016

When it comes to payments innovation, the problem with banks and other large financial institutions (FIs) isn’t a lack of interest or aspiration. The modern consumer is digital in many ways: in how they shop, pay, interact with brands and manage their finances. They have to be able to respond quickly to changing market dynamics.”.

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Innovation Management Payments Meeting 100

PYMNTS

SEPTEMBER 23, 2019

As PYMNTS readers know, the QSR industry is undergoing historic innovation and disruption — and the latest financials from one of the largest and most successful QSR operators show where the trends are headed for late 2019 and the 2020s. But digital arguably provided an even better story for the brand. Customer Patience.

Innovation 155

Innovation Mobile Trends Operations 155

PYMNTS

NOVEMBER 26, 2019

Meeting customers’ expectations and desires is a key goal for all enterprises, and credit unions (CUs) are no exception. PYMNTS’ Credit Union Innovation Index found that CU members may not prioritize the latest technologies as much as bank and FinTech customers do, but they still value easy-to-use mobile apps and online capabilities.

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Marketing Sacramento Data Mobile 131

PYMNTS

OCTOBER 21, 2019

Some entertainment innovators are also rolling out new subscription services. Disney+ is planning to offer streaming content from brands like Star Wars, Marvel and Pixar. “Re-imagined” And retailers are offering innovative subscriptions for all sorts of products. 12 on most major streaming platforms, per news in August.

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Innovation Retail Las Vegas Payments 109