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Deep Dive: Travel, Hospitality Get A Millennial Makeover

PYMNTS

Millennials have long been sought-after travel and hospitality customers, partly because they are perfectly placed to seek such experiences. This unique status creates both opportunities and challenges for firms in the space, as millennials search for the experiences they crave. Furthermore, millennials are set to spend $1.4

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Reynolds CEO: Recreating Grocery’s Home Goods Aisle For The Millennial

PYMNTS

In 1910, the world of foil enjoyed its most important historical innovation: The Swiss figured out how to make it out of aluminum instead of tin. We see consumers try our product, and we see repetition back to the brand in the vast majority of cases. Moving On Millennials . No one has cracked that. Bracing For The Shift.

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Staying on brand: How to humanize virtual agents, just enough

Insights on Business

A growing number, starting with millennials, would even prefer doing business through a VA, or chatbot. Today’s customers desire faster, efficient, thorough customer service, and the innovative AI technology can actually provide it. Finding the right balance for your brand.

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How Kohl’s Is ‘Thinking Differently’ As It Moves On Millennial Shoppers

PYMNTS

When Kohl’s decided to bring Amazon into its store locations about a year ago, many commentators wondered if the brand had made a big mistake. Gass’ hope is to help push the Kohl’s base lower, as she is looking to draw millennial customers to the brand as their new go-to location for merchandise of all kinds.

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How Verishop Is Using BNPL To Enable More Convenient Shopping

PYMNTS

Millennials have matured financially, but many remain wary of using traditional credit to buy even routine or small-ticket items. How Millennials Are Driving BNPL Growth. Verishop targets consumers aged 25 to 45, a demographic that encompasses older millennials with more disposable income and the youngest of Generation X.

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A new digital bank needs a new customer service experience

Insights on Business

Next is a digital bank, completely disassociated from the Bradesco brand. At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. Next was born to complement Bradesco’s strategy.

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Nordstrom Tempts Millennials With Snapchat Presence

PYMNTS

million times and led to a 60 percent increase in the brand’s followers on Snapchat. “We wanted to be really engaging and enable them to participate in our brand. One of our key principles in social media is how to be authentic and engage with our customers in a way they use the platform naturally.”.