PYMNTS

MARCH 20, 2020

We have deep dives into in-house restaurant ordering apps and cloud technology, as well as a report on banks running short on large bills amid the coronavirus crisis. One complication they face when upgrading their apps, however, is making sure payment and loyalty data is maintained during the changeover.

Technology 181

Technology Apple New York City social media 181

PYMNTS

JULY 2, 2020

This month’s Deep Dive examines loyalty programs’ significance for retaining members, generating customer referrals, adding cost efficiency and enabling user-generated content, such as ratings, that can help boost brand awareness. The Member-CU Loyalty Disconnect . The same was said by 57.1

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

NOVEMBER 23, 2020

According to Wimbish Potter , general manager of SMB payments at Deluxe : “SMBs are the backbone of our country, but [for legacy banks] it's hard … to reach out and say, ‘let me [create] a lending program,’ because they're not seeing the data come in anymore.”. For FIs, fresh data that they can’t see represents a new competitive threat.

Data 143

Data User Experience Fintech Lending 143

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

JUNE 27, 2018

As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. 36 percent of FIs plan to focus on data analytics in the next three years.

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

FEBRUARY 17, 2017

Businesses are taking notice and looking for ways to source crowd insights, sentiment and authentic user experiences to leverage the sway social content has over prospective buyers. It takes the likes of Big Data and machine learning to meaningfully scratch the surface of social. Feelter scores each relevant social media post.

Branding 107

Branding social media Video Big Data 107

Perficient

FEBRUARY 22, 2021

Motion design can tell a business’ story at a deeper level, evolve the brand, enhance the user journey, and leave a lasting impact on the consumer. To make a lasting effect on your consumers and elevate your brand with motion design, here is what to focus on: Seeing Your Site from a User’s Point of View.

Video 509

Video UX Branding User Experience 509

Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. Although there are most certainly dollars in the data, this is the old paradigm.

Trends 275

Trends Customer Experience Case Study Data 275

Perficient

DECEMBER 7, 2020

That’s why it’s really the best time to reevaluate everything from your marketing technology, your backend system, to overall improving the user experience and making your customers happier. And if we can solve those problems during the site migration, it would provide a better user experience in the end.

Video 309

Video User Experience Strategy Marketing 309

PYMNTS

OCTOBER 8, 2020

She said the biggest and best-in-class brands had been on that path long before the pandemic. Brands will need to build up their omnichannel muscles in order to compete,” Tran said. And they need to use the data to determine the next best action to nurture that customer towards the ultimate [sales] goal.”. . she said. .

Customer Experience 160

Customer Experience Branding Video Data 160

The Financial Brand

JANUARY 22, 2023

This article The Power of Data Democratization in Banking appeared first on The Financial Brand. Banking organizations are using technology to break down data silos, improve data quality, and deliver insights for a broader array of staff.

Data 41

Data Branding Technology User Experience 41

PYMNTS

NOVEMBER 23, 2020

Smart move – but supervised machine learning is reliant on historical data, which means that by itself, this method might not catch the new or disguised attack types pouring in. It uses payment data, location data, unique customer data and digital identifiers to detect fraud in real time.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

OCTOBER 3, 2018

“As the co-founder of NFC, NXP continues to play a pivotal role in expanding the NFC ecosystem through our legacy of technology leadership,” said Alexander Rensink, business segment manager smart products at NXP , in the press release.

User Experience 135

User Experience Security Fraud Leadership 135

Perficient

JANUARY 16, 2023

This may require a data transfer to a bank that will underwrite the credit or credit card or payment, leaving the non-financial firm with increased sales, but no credit, fraud, or payment risk. . You may be wondering if embedded finance conflicts with distributed ledger technologies such as blockchain. Conclusion .

blockchain 275

blockchain Software Customer Experience Strategy 275

FICO

MARCH 6, 2020

In our experience these technologies can increase the number of SARs by 20% while at the same time producing efficiency gains of 30% in alert investigation and case management. They need to build long-lasting brands, create customer trust and satisfaction, and protect their good reputation to safeguard their business.

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

MARCH 26, 2020

As Davis noted, larger banks, including regional players, tend to have their own technology platforms — and direct integrations into their own networks — to enable mobile and contactless payments. To modernize payments and the user experience, Davis said it is critical to consolidate processes and data aggregation.

Community 247

Community Community Bank Mobile Cards 247

PYMNTS

SEPTEMBER 23, 2020

In the journey to improve the payments experience, sometimes the best user experience (UX) is an unnoticeable one. Key to achieving this goal is data integration, yet in markets where open banking frameworks aren't as advanced as jurisdictions like the U.K.,

Fintech 315

Fintech UX Cards Payments 315

PYMNTS

SEPTEMBER 24, 2020

They’ve gotten used to what Shields termed “ease of use and delightful user experience” — being able to find and buy what they want using any number of payments options. Building A Trusted Data Exchange . The more data an enterprise shares with the bank, the better the level of service the bank can provide.

Payments 237

Payments Data Fintech User Experience 237

PYMNTS

JULY 30, 2020

The Salt Lake City payment processing platform has joined with Plaid, a Visa subsidiary based in San Francisco, that builds financial technology platforms to connect bank accounts and initiate automated clearing house (ACH) transfers. Plaid is connected to more than 11,000 financial institutions. The price of the service was not disclosed.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

NOVEMBER 25, 2019

Consumers, after all, tend to trust their financial institutions (FIs) to safeguard their money – and the data about their money – and they remain largely satisfied doing business with them. The tension between FinTechs and FIs is real, as PYMNTS data shows. Google’s expertise is in UX design,” he noted. “By Race to the Top.

Google 272

Google Fintech Payments Apple 272

PYMNTS

JUNE 29, 2017

As eCommerce pushes its way onward and upward, retailers are continually looking for ways to protect consumer data while providing a quality commerce experience for all parties involved. Our market environment has become so much more complex because of the evolution of technology, regulation and data security.

Payments 143

Payments Retail Branding User Experience 143

PYMNTS

AUGUST 22, 2018

Web apps, he posited then, create richer user experiences by connecting users with more content and inspiring more collaboration. We are still working out the user experience and kinks,” he said, “but we are starting to get traction in terms of deployments.”.

Payments 129

Payments User Experience Security Online 129

South State Correspondent

APRIL 24, 2023

Just when you were getting your bank’s head around how you will operationalize ChatGPT (our breakdown HERE ), AutoGPT, an application built on top of ChatGPT, gets released and takes the technology to a new level. Banks have a myriad of applications that all call the same data with different names.

social media 195

social media Data Marketing Technology 195

PYMNTS

JULY 3, 2019

It is now being accelerated within Facebook’s Startup Garage at Station F, which focuses on personal data protection and privacy. The funds raised will allow the company to hire more developers and data scientists.

Cards 135

Cards Fintech Retail User Experience 135

PYMNTS

OCTOBER 23, 2017

Oh, and security, too – but not at the expense of that frictionless user experience. Linden unpacked the findings of a recent whitepaper by Paysafe, “ Lost In Transaction: Volume II ,” which showed what consumers really want from their eCommerce experience. Confidence is based on how consumers’ data is protected.

UX 116

UX Security User Experience Millennials 116

PYMNTS

JANUARY 9, 2020

For example, 40 percent of Generation Z shoppers would rather have a fast, effortless checkout experience than a coupon. That ecosystem should be one wherein each partner brings expertise in different products or services – from inventory tracking to loyalty programs – and allows the merchant to focus on the end-user experience.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

JANUARY 30, 2020

In an interview with Karen Webster, Robert Butler , president of payments technology platform Payrix , illuminated the various degrees of risk that confront these providers — and how technology, with a dash of human interaction, can help mitigate at least some of those risks. Risks for Merchants — and Providers.

Payments 143

Payments Software Management Technology 143

Gonzobanker

AUGUST 28, 2020

When Cornerstone Advisors collected data from banks for its 2019 Cornerstone Performance Report , COVID-19 was an unknown. But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Digital Banking is Here to Stay.

How To 158

How To User Experience Resources Strategy 158

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Perficient

DECEMBER 7, 2020

Health plan organizations must conquer mountains of data, increasing regulations, and escalating consumer expectations. There are numerous benefits to this cloud-based technology. It is modular, declarative, and built on top of Salesforce allowing users to seamlessly integrate with CRM (Sales Cloud, Service Cloud, or Health Cloud).

Groups 294

Groups Comparison Industry Tools 294

PYMNTS

NOVEMBER 26, 2019

PYMNTS’ Credit Union Innovation Index found that CU members may not prioritize the latest technologies as much as bank and FinTech customers do, but they still value easy-to-use mobile apps and online capabilities. One CU upgrading its mobile technology is SAFE Credit Union , which has more than $2.3

Marketing 131

Marketing Sacramento Data Mobile 131

PYMNTS

JULY 13, 2017

A PayFac collects minimal data up front and supplements it with other real-time data to get merchants up and running, literally, in minutes. FinTech companies — PayPal, Square, Stripe, WePay — have gravitated toward that model because what they’re innovating on is merchant experience, or user experience,” said Aberman. “In

User Experience 108

User Experience Software Compliance Payments 108

PYMNTS

DECEMBER 18, 2018

According to data, about 18 percent of all engagements happen in the month of December, and four out of the top five engagement dates in the year are during the holiday season. Ma noted in an interview that the firm’s most important innovation is that its underlying technology platform easily integrates online assortments from new brands.

New York City 166

New York City Branding Millennials User Experience 166

CB Insights

JANUARY 8, 2019

The lack of an existing third-party developer ecosystem for healthcare data is an open opportunity for Apple. This is more conceivable thanks to the proliferation of FHIR (Fast Healthcare Interoperability Resources) technology, which looks to increase interoperability among hospitals, physicians, and other relevant parties.

Apple 78

Apple Data Industry Study 78

PYMNTS

SEPTEMBER 3, 2020

Prior to the pandemic, companies that used traditional B2B commerce methods would go into an office and talk to somebody, or fax data into an office to get a product shipped to them," said Suresh Devanan , president and CEO of Nish Tech , in a recent conversation with PYMNTS. Build Versus Buy.

Online 218

Online User Experience Marketing Maine 218

PYMNTS

MAY 26, 2017

The data collected through these online communities gives brands the insights they need to make real-time decisions that serve the commerce king: the customer. According to Forrester, brands face a 50 percent higher revenue risk in 2017. Brands must either disrupt or be disrupted. Please provide some client examples.

Branding 103

Branding Community Survey Data 103

PYMNTS

NOVEMBER 13, 2018

It’s advanced enough (even if still in early stages) that one can see how cars and trucks outfitted with the latest software, integrated with the latest payment and commerce tools (including voice-assistant technology), can one day become actual extensions of consumers’ homes, which are also getting smarter. New Platform.

Course 174

Course Software User Experience Technology 174