PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”. That’s the tech part.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs).

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

DECEMBER 27, 2018

It has been a year of innovations for quick-service restaurants (QSRs), with chains rolling out new digital technologies to help diners order and pay for food without having to wait in line. These are just some examples of how restaurant technology innovations powered convenient restaurant experiences this year: Online Ordering Expansions.

Innovation 157

Innovation Branding Online Technology 157

Perficient

JULY 19, 2023

By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions. AI enables these carriers to automate processes, improve risk assessment, personalize customer interactions, and optimize pricing strategies.

Regional 221

Regional Customer Experience Strategy Policies 221

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. First and foremost, we’re focused on the needs of customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

Perficient

APRIL 14, 2022

Applying data to consumer interactions and leveraging it for predictive and prescriptive relationship strategies creates the information required to invoke real-time interactions such as suggestions for the next best actions based on knowledge of a customer and their goals. . Some considerations for future commerce processes include: .

Strategy 332

Strategy Tools Industry Customer Experience 332

The Financial Brand

DECEMBER 2, 2018

The bank innovation trends for 2019 focus on the personalizing and digitizing product development and service delivery, improving the customer experience. The post 5 Innovation Trends That Will Define Banking in 2019 appeared first on The Financial Brand.

Trends 33

Trends Innovation Customer Experience Branding 33

PYMNTS

DECEMBER 27, 2016

Payments 2016: The Year of Payment Innovation Via Predictive Analytics. This was the year for payment innovation through predictive analytics. Enova’s 2016 payment innovations were powered by our real-time predictive analytics and on-demand decision-making technology. Enova also avoids unnecessary ACH fees in this way.

Analytics 110

Analytics Innovation Payments eBook 110

PYMNTS

DECEMBER 21, 2020

“Our new solution offers a quick and seamless solve for that, providing customers a new and contactless way to continue buying gift cards at grocery while creating a new channel for retailers to engage and drive revenue,” Narlinger said.

Cards 159

Cards Branding Customer Experience Innovation 159

Insights on Business

FEBRUARY 11, 2018

The technology has advanced to the point that building VA’s is no longer a discussion around functionality and technology, but organizations and now dedicating more time developing the VA’s “personalities” to reflect the company’s mission, vision and brand. How does this bot, named and personified, support a brand’s vision and promise?

Branding 125

Branding How To Customer Experience Trends 125

PYMNTS

NOVEMBER 5, 2019

And it might not go so far in payments and commerce in the coming decade, at least going by the results of a new Mastercard collaboration with Harvard Business Review Analytics on what really works when it comes to innovation, companies and executives. 2020 Innovation Sparks. The report, released Tuesday (Nov.

Innovation 102

Innovation Report social media Data 102

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

DECEMBER 6, 2017

In short, customers want innovation, but restaurants, largely, aren’t giving it to them. The Index’s inaugural edition explores why companies in the $230 billion QSR space struggle to innovate, and how they can change that reputation. According to PYMNTS research, most brands in the QSR space are losing the innovation race.

Innovation 120

Innovation Study St. Louis Google 120

PYMNTS

NOVEMBER 27, 2019

Restaurants that are driving food innovation with carefully chosen ingredients focused on health are seeking funding to help power their growth. 1 on its list of the top 10 emerging restaurant brands of 2018.). Beyond True Food Kitchen, other restaurant innovators are seeking growth via funding. Its sales increased 22.3

Retail 101

Retail Innovation Las Vegas United States 101

The Financial Brand

OCTOBER 21, 2021

Successful banking innovation begins with a marketplace opportunity or problem as opposed to building a solution in search of a problem. The post WTF is Innovation in Banking? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Innovation 39

Innovation Banking Trends Analysis Trends 39

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. How to deal with Big Data: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

The Financial Brand

NOVEMBER 16, 2021

Community banking has plenty of innovation potential, but often it takes leaving the traditional banking mindset to find the opportunities. The post Tips & Insights on Creating (or Recreating) Brand Buzz in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Branding 36

Branding Community Bank Banking Trends Analysis 36

Independent Banker

MAY 26, 2016

Here are a dozen technological and socioeconomic predictions of trends that I believe will continue to reshape, transform and disrupt every business and human being in the months and years to come. Companies will invest in digital customer experiences to improve experiences for all customers and employees.

Trends 70

Trends Innovation Branding System 70

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. The experience also enables customers to reorder by voice.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

DECEMBER 30, 2016

Here is the response from Florin Arghirescu, SVP of business relationships and innovation at Synchrony Financial …. Use of technology in retail is no longer a trend, evidenced by a proliferation of solutions in 2016. Payments 2016: The Year Of The “Ecosystem,” Redefined. The point of sale (POS) is also changing the engagement model.

eBook 140

eBook Payments Customer Experience Retail 140

The Financial Brand

OCTOBER 12, 2020

Why banks and credit unions can (and must) begin using AI tools to improve CX and transparency and to make innovation a core competency. The post 4 Pandemic Tech Trends That Will Permanently Alter Banking appeared first on The Financial Brand.

Trends 43

Trends Innovation Tools Branding 43

The Financial Brand

JULY 11, 2021

Banks and credit unions should view trends in the fintech space to determine where threats and opportunities exist and where resources should be deployed. The post 8 Fintech Trends Changing Banking Forever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 43

Trends Fintech Banking Trends Analysis 43

The Financial Brand

NOVEMBER 29, 2021

The post 6 Digital Banking Transformation Trends for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banking still lags in several key areas of transformation. The difference now is that the urgency to move forward quickly is much greater.

Trends 43

Trends Digital Banking Banking Trends Analysis 43

Accenture

APRIL 4, 2017

The report identifies 5 five technology trends that will allow banks to better connect with customers, move staff to higher value-added roles, and position their business for greater digital relevance. In many cases, banks will only have a fleeting opportunity to differentiate and brand their services to these customers.

Technology 157

Technology Trends Survey Customer Experience 157

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. How to deal with Big Data: 1.

Trends 48

Trends Cyber Security Big Data Analytics 48

The Financial Brand

FEBRUARY 6, 2022

The post 2022 Trends Reflect a New Era for Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. To succeed, banks and credit unions will need to be proactive, forward-looking, and open to change, as opposed building business models around old paradigms.

Trends 36

Trends Banking Trends Analysis Branding 36

South State Correspondent

MAY 1, 2024

For inspiration in banking innovation, we often look to other industries. Honkook Kim and his Gentle Monster Brand is a perfect example. Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million.

Innovation 195

Innovation social media Branding Marketing 195

Perficient

NOVEMBER 21, 2023

With nearly three decades of experience directing commercial lending, corporate finance, and insurance for leading brands, Perficient’s Insurance Principal, Brian Bell, stands at the forefront of our financial services practice. Join our team and experience a culture that challenges, champions, and celebrates our people.    

Industry 221

Industry Conference Meeting Maine 221

Perficient

JANUARY 25, 2021

While Haven was meant to address the sticky web of hospital, insurers, and pharma relationships, the real innovation must come from existent players who have a stake in that web and are already on the field. Demographic Trends are Reshaping Healthcare Now and Forever – and Why That Matters. Rise of the Experience.

Community 429

Community System Trends Tools 429

PYMNTS

AUGUST 8, 2019

Loyalty can be even trickier when consumer demand is well ahead of FI innovation — as is the case for credit unions, as documented by the Credit Union Innovation Playbook from PYMNTS. percent of CUs actively invested in loyalty and rewards innovations during the past three years. Customer Experience. Yet, only 29.4

Fraud 124

Fraud Innovation Customer Experience Branding 124

CB Insights

MARCH 19, 2019

Our analysts cut through the noise to identify 25 of the top AI trends to watch this year. GET the 84-page AI TRENDS report. Download the free report to learn about the biggest emerging trends in AI and strategies to watch for 2019. One of the top AI trends to watch in 2019 will be the growth of edge AI across applications.

Trends 78

Trends Training Data Apple 78

The Financial Brand

NOVEMBER 22, 2020

The post Top Digital Banking Transformation Trends for 2021 appeared first on The Financial Brand. Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes.

Digital Banking 43

Digital Banking Trends Branding Data 43

PYMNTS

JUNE 15, 2016

YouTube alone would be almost impossible for any but the world’s largest brands to take on, and once all those other channels are in, well, user-generated content (UGC) might represent a great opportunity for brands, if only there were a place for brands to easily separate the wheat from the chaff.

Branding 100

Branding Video Mobile Bitcoin 100

PYMNTS

JULY 30, 2020

Our new integration with Plaid supports our mission to remove the complexities of payment processing, so our clients can focus on innovation and the customer experience,” Galileo CEO Clay Wilkes said in the company’s announcement of the partnership. businesses paying millions of 1099 or contract workers, Galileo said.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

The Financial Brand

JANUARY 11, 2022

Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow. The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Industry 37

Industry Banking Trends Customer Experience Analysis 37

PYMNTS

SEPTEMBER 21, 2020

Still others are leveraging their mobile phones for innovative payment methods in brick-and-mortar stores, such as QR codes and other contactless payment options. These trends have prompted many retailers to provide features that combine the best of both worlds. The mobile linchpin .

Retail 243

Retail Online social media Mobile 243

South State Correspondent

JANUARY 23, 2023

Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%. How Bankers Will Use This Amazing Tool Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience.

Tools 370

Tools Examples Analysis Data 370