PYMNTS

JULY 15, 2020

Another involves heightened fraud vectors swimming like sharks around digital-first first-timers. On the upside, however, is the return of restaurant dining, many cool new takes on it, and the ways that financial institutions (FIs) and FinTechs are partnering to make dining yummy and secure. Defending Trust.

Fraud 150

Fraud Mobile Customer Experience Online 150

PYMNTS

MAY 20, 2020

False positives are the bane of fraud fighters everywhere, as they penalize legitimate customers due to the behavior of bad actors illicitly armed with credentials, card numbers and accounts. Turning away a good order is so damaging,” Rich Stupp y, chief customer experience officer at Kount, told PYMNTS.

Fraud 130

Fraud Mobile System Data 130

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. Account takeovers and shipping fraud increased by 347 percent and 391 percent, respectively, between 2018 and 2019, and the pandemic has only exacerbated these issues. Developments From The World Of Digital Fraud.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

APRIL 9, 2020

Building a secure customer journey is always a bit of a balancing act. It has to be secure first and foremost, particularly when payments data is on the line. The battlegrounds for preventing fraud, he noted, are shifting — which means firms need to be able to shift with and ahead of the fraudsters.

Online 236

Online Fraud Security Branding 236

PYMNTS

SEPTEMBER 29, 2020

Mastercard, through its collaborative fraud and dispute resolution technology Ethoca , will now offer a new version of online statements with added logos and clear business names for each transaction. The release said doing so is a way to both clear up confusion for customers and also to allow brands a way to establish more presence.

Online 243

Online Guidelines Study Fraud 243

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

JANUARY 8, 2019

While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions. In fact, over 5 percent of online retail revenue is now lost to fraud. Around The Digital Fraud World.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

JULY 17, 2020

Financial institutions and merchants that are hypervigilant with security will be rewarded with loyalty. The ‘shove’ toward eCommerce means more businesses are offering new digital experiences,” said Brad Wiskirchen , CEO at Kount. Rejecting the Status Quo: Cumbersome Manual Reviews and Customer Insults.

eBook 222

eBook Customer Experience Fraud Mobile 222

PYMNTS

MAY 22, 2018

In a press release , TransUnion said the acquisition boosts its position in fraud and identity management. TransUnion said iovation provides a “highly” advanced digital device reputation consortium, providing insight into close to 5 billion devices for more than 35,000 brands across 50 countries.

Fraud 100

Fraud Tools Customer Experience Strategy 100

PYMNTS

JANUARY 9, 2019

Stopping fraudsters can feel a bit like playing Whac-A-Mole for luxury retailers who want to protect customers and data, and no one wants to be the next retailer to experience a data breach or high-volume fraud attack. How Omnichannel Is Changing The Way Luxury Retailers Respond To Fraud.

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Fraud Retail Security Online 109

PYMNTS

JUNE 5, 2020

But navigating that growth means securing those transactions – something that is increasingly challenging as business floods online and finds itself beset by dedicated cybercriminals. Where consumers go, fraudsters will always follow, Cohen said – and worldwide, Payoneer has seen a consistent uptick in attempts at fraud of various types.

Fraud 151

Fraud How To Online Meeting 151

PYMNTS

SEPTEMBER 21, 2018

They are buying fraud tutorials and data from other criminals online. The 2018 holiday shopping season has already started for people and organizations bent on fraud. In a new PYMNTS interview, Tricia Phillips, SVP of product at Kount , discussed the fraud trends for the upcoming fourth quarter. Fraud Headstart.

Fraud 145

Fraud Retail Online Course 145

Cisco

JULY 12, 2021

Convenience is what consumers want, but they want it without compromising on the security of their data or their financial assets. That’s why banks must realize that every interaction with customers is an opportunity to build trust and safeguard them from the latest threats. Build robust authentication processes.

Fraud 168

Fraud Mobile Security Customer Experience 168

PYMNTS

APRIL 26, 2017

While the fraud-fighting technology available six years ago didn’t stand a chance of protecting HiGear, the current car-sharing market , which is projected to be worth $16.5 billion by 2024, continues to experience similar fraud attacks. As machine learning has evolved over the years, so has the level and type of fraud.

Fraud 121

Fraud San Francisco Retail Branding 121

PYMNTS

JULY 29, 2020

As virtual marketplaces displace (and replace) the physical variety at a dizzying pace, payments speed and security are paramount concerns. The July Payments Powering the Platform Economy Report , a Payoneer collaboration, explores the marketplace ecosystem, its benefits as well as its fraud dangers as COVID confusion lingers.

Payments 269

Payments Fraud Customer Experience Resources 269

FICO

MARCH 10, 2022

I’ve been writing recently about the results of our recent global consumer fraud survey. But like most things, it’s not as simple as it sounds, as large customer groups are likely to switch banks if they are dissatisfied with their response to a fraud management incident (more on that in a moment). a biometric). a password).

Fraud 52

Fraud Survey Cards Customer Experience 52

PYMNTS

JUNE 15, 2017

Can data make all the difference in the fight against payments fraud? The discussion played off the findings of a new whitepaper from the firm titled, “Driving Up Conversion with Effective Fraud Management.”. What works in preventing payments fraud at a large airline or telco system may not be germane for an electronics retailer.

Fraud 115

Fraud Data Tools Management 115

PYMNTS

AUGUST 1, 2019

Such boxes represent a small segment of the broader subscription market, but they face the same challenges, including fraud attempts like card-and-wallet tests and account takeovers (ATOs). Box-of-the-month services constantly struggle to secure their payment processes and remain a step ahead of bad actors.

Security 108

Security Cards Fraud Survey 108

PYMNTS

OCTOBER 3, 2018

NXP Semiconductors in late September introduced its latest NTAG DNA tag chip, providing privacy-enabled, multi-layered security for NFC and IoT authentication applications. With the new NTAG 424 DNA, brands can fight counterfeit and grey market activities at a cost that enables mass-market deployment of advanced NFC tags.

User Experience 135

User Experience Security Fraud Leadership 135

PYMNTS

OCTOBER 22, 2020

22) that it will be incorporating NFC capabilities, which increase the speed and security of transactions, into its “identify verification workflow.”. Mitek noted in a press release that its new NFC-enabled “fast lane” can enable “banks, FinTechs and financial organizations onboard their customers more simply and securely.”.

Technology 134

Technology Comparison Security Customer Experience 134

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Insights on Business

NOVEMBER 22, 2017

The changes we see in the global payments landscape, driven by innovative technologies, are fundamentally changing the industry, but they come with a brand new set of challenges. On the other hand, technology capabilities are supporting increasingly complex, sophisticated and global fraud and cybercrime patterns. bn ($5.3Bn).

Fraud 125

Fraud Payments Innovation Industry 125

PYMNTS

DECEMBER 21, 2020

These growing revenue streams carry their own risks, however, not the least of which is their propensity to be targeted by fraud.”. Fraud is of course a problem in the MOA ecosystem, and the latest Mobile Order-Ahead Tracker® contains prescriptive ideas for dealing with bad actors while serving good food. Fighting Emerging Schemes.

Mobile 151

Mobile Fraud Policies Study 151

PYMNTS

OCTOBER 28, 2020

But what isn’t debatable is the essential truth of his purported statement — and how relevant it is to the 2020 holiday shopping season, as Kount Chief Customer Experience Officer Rich Stuppy recently told PYMNTS. Starting With A ‘Fraud Mindset’. Whether Sutton ever actually uttered that line is a matter of historical debate.

Fraud 280

Fraud Retail Tools Data 280

PYMNTS

JULY 13, 2020

Account takeovers (ATOs) are a growing source of pain for financial institutions (FIs) and their customers, with losses from these attacks rising 164 percent in 2018. FIs must adopt fraud-fighting measures that are robust but do not create so much friction that legitimate customers find it difficult to access needed services.

Security 147

Security Fraud Survey Customer Experience 147

PYMNTS

DECEMBER 3, 2018

Sometimes, buying something brand new just won’t cut it. Customers and merchants instead turn to digital marketplace platforms like eBay , Amazon , letgo and OfferUp , which create new ways for sellers and buyers to connect through online channels. Fighting Digital Fraud. The Future Of Digital Fraud Prevention.

Fraud 108

Fraud Customer Experience Security Analytics 108

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. In fact, missteps in digital fraud prevention can, as Stuppy said, “put the entire digital investment at risk.” Fraud Prevention Optimism.

How To 144

How To Fraud Online Mobile 144

PYMNTS

APRIL 15, 2020

The only way the industry can solve this growing and costly problem is through industry-wide collaboration between card issuers, merchants and card brands sharing purchase insight in real time through the channels consumers know and trust,” he added. The solution is now in place at a top five bank in the U.S. and globally. .

Fraud 167

Fraud Cards Tools Online 167

PYMNTS

APRIL 2, 2020

The goal for any security platform aiming to enable digital commerce is as simple in concept as it is incredibly difficult to execute: Give the good customers a great experience, and give the bad guys pretending to be good customers a rough ride. And that is the holistic goal, noted Stuppy.

Fraud 152

Fraud Data Security User Experience 152

FICO

APRIL 12, 2018

It used to be that KPIs for the fraud department focused only on loss prevention, aligned to the amount of fraud stopped and money saved – this is no longer the case. Fraud communications and other interactions are increasingly seen as a vital part of the customer experience. Giving customers more control.

Fraud 40

Fraud Customer Experience Examples Branding 40

PYMNTS

SEPTEMBER 8, 2020

In the mad dash for small firms to secure capital, many sought their PPP loans from banks other than their usual financial service providers, creating a logistical nightmare for financial institutions (FIs) that still rely on manual and outdated customer onboarding workflows. A Better Business Customer Experience.

Fintech 198

Fintech Compliance Fraud social media 198

Abrigo

OCTOBER 22, 2019

Financial institutions should be proactive with their fraud prevention on the dark web. . With prominent victims such as British Airways, Ticketmaster, and Newegg, among others, this type of attack became known as “Magecart” and gained notoriety within information security circles and beyond. Merchants of all sizes are being targeted.

Fraud 150

Fraud Cards Data Payments 150

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. In fact, missteps in digital fraud prevention can, as Stuppy said, “put the entire digital investment at risk.” Fraud Prevention Optimism.

How To 108

How To Fraud Mobile Online 108

PYMNTS

AUGUST 8, 2019

Credit unions — along with most FIs — also have something else at stake when it comes to loyalty and rewards programs: branding. As we move to more digital in payments,” Stevens noted, “there is a decrease in brand awareness.”. Credit unions have to look for other ways to keep brand top of wallet,” she said. Customer Experience.

Fraud 124

Fraud Innovation Customer Experience Branding 124

PYMNTS

JANUARY 6, 2020

Or just look at the way stores’ physical plants are changing and evolving to meet the needs of an increasing number of customers coming in to grab and go, and a falling number waiting in line to order. This is the new normal,” Kount Chief Customer Experience Officer Rich Stuppy told Karen Webster in a recent conversation.

Fraud 131

Fraud Mobile Customer Experience Data 131

PYMNTS

JULY 11, 2018

Falkowski was sentenced to 30 months in a federal prison for being the brains behind a $1 million fraud scam. To protect himself, he created faulty invoices to trick QVC into paying for his fraud. The fraud happened from 2008 until he was fired in 2013, noted the report. QVC former director James D.

Company 102

Company New York City Fraud Retail 102

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. How important is integrating financial health capabilities into the experience?

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134