PYMNTS

MAY 15, 2019

Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Around the Digital Banking World. Payments Remain Key to Bank of the West’s Customer Service. About the Tracker.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

Bank Innovation

MARCH 6, 2020

The inability to reach someone outside of business hours is a source of friction for some digital bank customers, but Rising Bank wants to set itself apart through one-on-one attention.

Digital Banking 221

Digital Banking Branding Customer Experience Innovation Strategies 221

BankInovation

MAY 21, 2020

Miami-based Pacific National Bank is using a stand-alone digital brand called Facile to reach younger customers and position itself for long-term success. It’s aimed at giving the bank a peak into what we think banking is going to look like.

Miami 98

Miami Digital Banking National Branding 98

NCR

MARCH 12, 2018

This can make a big difference to the customer experience , strengthening brand loyalty by showing consumers that their provider is engaged with their needs and invested in delivering a beneficial, relevant service. This allows customers to take action before the upcoming bill payment or financial event makes them overdrawn.

Analytics 75

Analytics Digital Banking Analysis Branding 75

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

Bank Innovation

NOVEMBER 7, 2019

To digital banking brand N26, which operates in 26 markets and boasts 3.5 million customers, a global footprint lets it benefit from a wealth of expertise on product development. customers, supported by an ad campaign that focuses on pain points in banking. While adding new markets adds […].

Digital Banking 170

Digital Banking Branding Operations Marketing 170

PYMNTS

SEPTEMBER 29, 2020

The release said doing so is a way to both clear up confusion for customers and also to allow brands a way to establish more presence. By enriching transaction details, merchants can alleviate friendly fraud, reduce chargebacks and improve the customer experience.”.

Online 243

Online Guidelines Study Fraud 243

The Financial Brand

MARCH 7, 2021

The post Rethinking Checking Account Strategy in a Digital Banking World appeared first on The Financial Brand. Neobanks steal primary accounts from financial institutions that haven't updated their view of checking. The antidote is straightforward.

Strategy 35

Strategy Digital Banking Branding Customer Experience 35

PYMNTS

JUNE 20, 2019

The Clydesdale and Yorkshire Banking Group (CYBG) brand is going into retirement after its merger with Virgin Money , which will have its name lead the revamped U.K. The CYBG digital bank unit called B will be the first to rebrand under the Virgin Money merger.

Branding 108

Branding Customer Experience Groups Digital Banking 108

PYMNTS

OCTOBER 15, 2018

He added that the combined company will be focused on customer experience as it moves through its rebranding strategy in the next three years. “This is a unique combination that will enable us to compete with the large incumbent banks,” Duffy said.

Exercises 166

Exercises Branding Customer Experience Course 166

Gonzobanker

JULY 7, 2015

Yet while the demos and screen shots at events like Finovate have provided fascinating fodder regarding the future of digital banking, the FACTS show that these buzz-worthy players have had infinitesimal impact on market share. Bancorp Bank (Simple/PayPal et al) 1,495,558 4,499,959 3,004,401. billion in 2010. What’s Next?

Digital Banking 60

Digital Banking Industry Capital Strategy 60

Banking 2020

NOVEMBER 21, 2014

Visionary FinTech Leaders Talk About The New Banking Customer Experience Model – Forbes. Top 5 Digital Banking Myths – The Financial Brand. In Liberia, Mobile Banking to Help Ebola-affected Women Traders – Huffington Post. ?Snapchat Snapchat introduces instant mobile payments – CBS News.

Mobile 54

Mobile Payments Customer Experience Fintech 54

The Financial Brand

OCTOBER 1, 2018

To become a stronger digital bank, organizations need to take small steps that have a large impact on revenue, costs and customer satisfaction. The post Digital Banking Transformation: Where Should I Start? appeared first on The Financial Brand.

Digital Banking 33

Digital Banking Branding Customer Experience Marketing 33

Insights on Business

FEBRUARY 27, 2019

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. Currently, we see the rise of mobile payments platforms.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

Banking 2020

NOVEMBER 21, 2014

Visionary FinTech Leaders Talk About The New Banking Customer Experience Model – Forbes. Top 5 Digital Banking Myths – The Financial Brand. In Liberia, Mobile Banking to Help Ebola-affected Women Traders – Huffington Post. ?Snapchat Snapchat introduces instant mobile payments – CBS News.

Mobile 40

Mobile Payments Customer Experience Fintech 40

The Financial Brand

AUGUST 10, 2021

Anemic lending and vaccination questions aren't the only things nagging banking leaders. The post Banking and Payment CX Jeopardized By Surging Digital Fraud appeared first on The Financial Brand - Banking Trends, Analysis & Insights. A 'pandemic' of fraud must also be dealt with.

Fraud 43

Fraud Payments Banking Trends Analysis 43

The Financial Brand

MAY 18, 2020

The coronavirus pandemic has disrupted how people bank, how payments are made and the importance of community commitment. The post COVID-19 Has Changed Banking and Payments Behavior Forever appeared first on The Financial Brand.

Payments 43

Payments Community Branding Customer Experience 43

The Financial Brand

JULY 7, 2020

COVID-19 has elevated digital payment use. To fully benefit, banks and credit unions need both great user experience and better controls. The post Consumers Want Seamless Digital Payments: Can Your Institution Deliver? appeared first on The Financial Brand.

User Experience 42

User Experience Payments Branding Customer Experience 42

PYMNTS

AUGUST 14, 2018

2 billion: The amount of deposits Canada’s first digital bank EQ has taken in since its founding in 2016. $1 51 percent: Share of millennials who are more willing to purchase from brands that offer a strong mobile experience.25 billion: Valuation attached to China’s Baby Tree platform after Alibaba’s investment. $2

Data 100

Data Millennials Bitcoin cryptocurrency 100

PYMNTS

FEBRUARY 4, 2019

They aim to help shoppers move seamlessly from browsing a merchant’s website to perusing the aisles of brick-and-mortar stores through shared carts and other digital payment experiences. In some cases, brands like Loblaw and Nike are letting shoppers use their mobile phones to pay for their purchases at their physical stores.

Innovation 126

Innovation Retail Mobile Massachusetts 126

Gonzobanker

FEBRUARY 23, 2022

While customer relationships are being redefined by fintechs, there will always be a place for community banking. Executives should embrace technology partners as a means of growing and enhancing their customer value proposition. Fintechs in need of charters are prompting new banks to enter BaaS seeking a “white whale.”

Community Bank 133

Community Bank Strategy Risk Management Fintech 133

FICO

JUNE 15, 2023

Home Blog Feed test To Stop Scams, It’s Time to Add Sensible Friction to Easy Money The convenience and speed of real-time payments makes it easy for fraudsters to scam individuals. It’s about time we add some sensible friction to the real-time payment process as we race hellbent-for-leather down the digital freeway.

Fraud 52

Fraud South Carolina Survey Management 52

PYMNTS

JULY 13, 2020

Those that cannot adequately detect and thwart ATOs cannot safely serve the many consumers who need smooth financial support during the pandemic- related economic downturn, and attempted attacks can be deeply damaging to consumers and banks’ brands alike. Understanding ATOs.

Security 147

Security Fraud Survey Customer Experience 147

PYMNTS

DECEMBER 6, 2016

The speed at which digital banking is being transformed by new technologies is rapidly increasing. From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact.

Innovation 100

Innovation Mobile Digital Banking Technology 100

Banking 2020

JANUARY 26, 2015

Articles via Mobile Payments Today, Banking Exchange, The Financial Brand, American Banker and Bank Innovation. Omnichannel banking: A consumer-first, not bank-first, experience: The days of bank branches being the only way consumers could access their financial information are long gone.

Customer Experience 40

Customer Experience Innovation Digital Banking Mobile 40

PYMNTS

SEPTEMBER 8, 2020

Having access to information like business addresses and even social media profiles can broaden the scope of assessment and give FinServ providers the best idea of what a business does, and whether it's the right kind of customer for their entity. A Better Business Customer Experience.

Fintech 198

Fintech Compliance Fraud social media 198

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

The Financial Brand

DECEMBER 2, 2018

The bank innovation trends for 2019 focus on the personalizing and digitizing product development and service delivery, improving the customer experience. The post 5 Innovation Trends That Will Define Banking in 2019 appeared first on The Financial Brand.

Trends 33

Trends Innovation Customer Experience Branding 33

William Mills

SEPTEMBER 25, 2018

#VoiceBiometrics, Password Manager, voice driven payments, digitizes ID’s, (not a digital ID), They are an identity provider. ^DG. They also offer a payment option, and a digital ID solution. They see themselves as a platform for managing digital identity, secure by biometrics. 09:34 am Cashoff.

Mobile 78

Mobile Customer Experience Lending Analytics 78

Gonzobanker

DECEMBER 22, 2020

There have been many come-and-go digital banks. For a digital bank, Axos has a net interest margin twice that of Wells and BoA with an expense ratio under 2% – that helps drive a 15.5% The Future is Now Award Goes to contactless cards and card-not-present payments. unadjusted ROE in a tough COVID year!

Idaho 181

Idaho Community Industry Strategy 181

PYMNTS

APRIL 1, 2019

Because while a relationship of trust gives credit unions a powerful infrastructure from which to build a more innovative customer experience, it is also a mandate pushing them forward to live up to the faith their customers have put in them. But, Lynch noted, it is still a starting point.

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

OCTOBER 22, 2018

Small businesses that have a good grasp on what Open Banking means for the financial services industry are 3.6 Forty-nine percent of small firms looking to switch are considering a challenger bank, digital bank or non-bank financial services provider , more than they are considering an already established brand.

Fintech 155

Fintech Maine Survey Regulation 155

NCR

APRIL 4, 2017

The rise of digital banking has led to fewer opportunities for person-to-person interactions with customers, and banks are setting the bar high for their non-human ambassadors. When it comes to this highly desirable segment, nearly two-thirds expect greater recognition and reward from banks for their loyalty.

Training 61

Training Branding Customer Experience Data 61

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. JPM began betting on payments a decade ago — and it hasn’t slowed down since. Branded cards. First Name.

Cards 76

Cards Mobile Strategy Branding 76

The Financial Brand

JANUARY 26, 2020

People are much more open-minded about using fintechs than you might think, especially for payments, and they predict far fewer branches. The post Consumers’ Surprising Views on the Future of Banking appeared first on The Financial Brand.

Branding 33

Branding Fintech Payments Branch Strategies 33

The Financial Brand

OCTOBER 24, 2021

New growth will come less from branches and buying other banks and more from acquiring tech, shopping, media or other data-rich companies. The post Traditional Customer Acquisition Methods in Banking Are Dead appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

PYMNTS

SEPTEMBER 15, 2017

Banks adapt the KAI bots and assistants to fit their brand, but Oren said the one thing that stays the same across the board is KAI’s trustworthy, authoritative persona — and the carefully crafted sense of the bot being not “just a bot,” but also a customer advocate. Kasisto took a two-pronged approach with KAI.

Cards 111

Cards Data Branding Management 111