PYMNTS

JANUARY 23, 2020

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. Domino’s has GPS tagged 400 U.S.

Dallas 131

Dallas Customer Experience Boston Mobile 131

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. because it would impact the user interface and user experience, and thus, the production process.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

SEPTEMBER 18, 2020

They have boosted their use of mobile and online tools to make purchases of all sizes, leaving retailers racing to promote their products across digital channels as well as in their brick-and-mortar storefronts. Consumers are searching for more streamlined, consistent shopping experiences across the board. Omnichannel’s Growing Grip.

Retail 159

Retail Mobile Online Tools 159

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. In essence it is about technology that enables and improves experience, execution, and optimization of the physical branch. This is where Cisco technology can help. Empower the branch. No latte needed.

America 109

America Customer Experience Operations Survey 109

PYMNTS

DECEMBER 3, 2018

Sometimes, buying something brand new just won’t cut it. Customers and merchants instead turn to digital marketplace platforms like eBay , Amazon , letgo and OfferUp , which create new ways for sellers and buyers to connect through online channels. The Future Of Digital Fraud Prevention.

Fraud 108

Fraud Customer Experience Security Analytics 108

PYMNTS

MAY 14, 2018

Customer Experience. The in-store experience is a key motivator for consumers to shop offline, he said, because they certainly aren’t doing it for the price. That’s why so many retailers are introducing different technologies: to create a more connected experience within their brick-and-mortar walls.

Retail 103

Retail Mobile Marketing Strategies Payments 103

PYMNTS

MAY 9, 2016

For us, our ambition overall is to establish a great customer experience that can allow us to position our brand and engage with our customers, and definitely increase visitation to have people buy more,” Bayata said.

Mobile 100

Mobile Customer Experience Course US 100

NCR

SEPTEMBER 28, 2016

Without even leaving the couch, customers can frequent their favorite stories online, perhaps even on their mobile device. With endless options at consumers’ fingertips, encouraging brand loyalty can become the next big challenge for financial services. In turn, this enhances the customer experience. Engagement.

Mobile 40

Mobile Online Survey Video 40

Independent Banker

OCTOBER 31, 2021

In early 2021, the $490 million-asset community bank launched its Finastra Consumerbot product, which offers online applications for consumer loans for items like boats and vehicles. In order to stay competitive, we thought it was important to have various digital loan offerings available for our customers.”.

Lending 91

Lending Community Bank Community North Dakota 91

PYMNTS

FEBRUARY 23, 2017

Not surprising, considering underwear weren’t really at the top of the list for what most men considered important products to upgrade or focus on — for years, men have pretty much just continued to wear the same styles and brands they always have. Now we’ve really taken up this online-first approach, but we’ve never been online-only.

Branding 109

Branding San Diego Los Angeles Online 109

PYMNTS

MARCH 11, 2020

Just ask Carvana, the leading online automotive seller and a major force in changing the way people buy cars. According to Carvana Chief Brand Officer Ryan Keeton, opening new markets brings an uptick in overall business. “We The Miami vending machine has a new design and is definitely an attention-getter in new markets.

Company 130

Company Miami San Antonio Oklahoma City 130

PYMNTS

APRIL 1, 2020

They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible. Online sellers could instead rely on 3D Secure 2.0 Online sellers could instead rely on 3D Secure 2.0

Cards 141

Cards Payments Security Fraud 141

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. What else can it do, though, especially for online marketplaces? That’s some of the more advanced image recognition AI that we’ll definitely bring to mobile in the future.

Customer Experience 109

Customer Experience Millennials Retail social media 109

PYMNTS

OCTOBER 19, 2018

That makes creating new offerings something that isn’t a “me too” (a variation of a travel benefit already out there), a challenge that Hondal said she and her team embraced to build something genuinely different and useful because the stay-gone-sideways is such a universal experience.

Management 155

Management User Experience Data Conference 155

Gonzobanker

APRIL 14, 2015

Looking around online, the closest competing offers I found were $300 from a couple of regional banks, but none from community banks or credit unions. I also noticed online that OnDeck was alongside Wells Fargo and Bank of America in the Top 5 search rankings for business loans. Welcome to new marketing muscle.

Marketing 60

Marketing Community Bank Branding Community 60

Celent Banking

MARCH 16, 2015

While in the store, customers can scan QR codes on each product to bring up specific measurements and statistics. This is the essence of an omnichannel experience. It´s not about doing everything from every channel—it´s about optimizing the customer experience across the variety of methods used to interact with the retailer (or bank).

Conference 100

Conference Retail Community Community Bank 100

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. We enable FIs to record everything that goes on with the customers transactions on mobile, online, social and let the FI validate interactions on that site.

San Jose 40

San Jose Customer Experience Mobile social media 40

BankBazaar

FEBRUARY 17, 2020

Our Chief Marketing Officer, Aparna Mahesh was recently in conversation with the Hindu Business Line to talk about the recent shift in the narrative of marketing and how brands are coping with it. ?. Interestingly, they also hold brands to very high standards. b) Three concepts I believe define a hot brand. Aparna says….

Marketing 78

Marketing Branding Millennials Video 78

PYMNTS

OCTOBER 4, 2019

But Apple changed the definition of a cellphone — to a smartphone,” she remarked. In truth, she said, the Apple Card is not just branded by the tech giant, but is also defined by the digital services that are wrapped around (and within) the card itself. We don’t usually enter our cards online anymore,” she said. “We

Apple 198

Apple Cards User Experience Examples 198

Social Assurance

DECEMBER 20, 2016

Financial Brand https://thefinancialbrand.com/. Snapchat – Not a new trend, but definitely an advancing one. Workplace Communication – With online tools such as Asana and Slack, communication in the workplace will continue to evolve and adapt. Sell who you are as a brand and not who you are as a product.

social media 12

social media Tools Video Branding 12

PYMNTS

NOVEMBER 28, 2018

That, Cummings noted, is a rather up-in-the-air question, mostly because there is no clear definition of what “premium” dog food is, what it must include or not include, and what, if any, health benefits it needs to be able to demonstrate. We felt that Jet was very aligned with us in wanting to create great customer experiences.

Oklahoma 139

Oklahoma Oklahoma City New Jersey Philadelphia 139

PYMNTS

DECEMBER 21, 2016

Research also revealed that nearly 33 percent of consumers who buy online also pick up in store, and 60 percent of those consumers spend more during that in-store visit. Industry data has shown that 1.2 billion Black Friday orders were placed via mobile, up 33 percent from last year. The Mobile Quest. An obvious example is Amazon.

Mobile 100

Mobile Retail social media Payments 100

Banking 2020

MARCH 12, 2015

Again, technology might be the foundation for a significant part of this experience, but it’s a means, not an end. I had already learned the criticality of customer centricity and applied this into a mobile omni-channel solution for retail sales associates.

ATM 40

ATM Retail Mobile Atlanta 40

CB Insights

OCTOBER 10, 2017

An explosion of new consumer finance brands is transforming how people save, spend, and manage their money. And as Check worked its way up to a $360M acquisition, what started out as an aggregator for various web services — from social to shopping — became a mobile app dedicated solely to paying your bills online.

Tools 78

Tools Millennials US Maine 78

CB Insights

DECEMBER 14, 2017

In the process, these brands, spanning everything from detergent to sneakers, are radically changing consumer preferences and expectations. These well-positioned startups are not just competing with some of the biggest retail brands in mattresses, razors, shoes, and more, by launching their own brands.

Video 78

Video Branding Company Strategy 78