PYMNTS

MAY 11, 2020

As retailers, especially those marked non-essential, move to digital commerce platforms they’re also finding new ways to stay in touch with customers during the pandemic. According to eCommerce automation and analytics platform Yotpo, more than 65 percent of online shoppers are browsing or buying from their mobile devices. “Our

Retail 176

Retail Branding Mobile Analytics 176

PYMNTS

JUNE 13, 2019

Stated simply, somethings are much easier to buy online than others. But when retail gets more niche or specialized, like in the arena of specialized outdoor good and equipment – the consumer’s interests and needs get a bit different. The shop doesn’t make money on the sale – but does connect to the customer.

Community 100

Community Branding Portland Retail 100

PYMNTS

JUNE 4, 2020

Online commerce has soared during the pandemic, prompting retailers of all types and sizes to leverage how they use digital channels to bring back customers while a full return to physical retail remains months away. The remote client communicates with the live clerk via a mobile device or laptop messaging.

Retail 132

Retail Branding Online New York 132

PYMNTS

MAY 27, 2020

With so many retailers hustling to capture the digital shift, it’s easy to let the details suffer. Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. Now more than ever, our customers are interacting with our dealerships online.

Online 151

Online Management social media Branding 151

PYMNTS

JULY 6, 2020

The death knell for malls tolled loudly in the media during the Fourth of July weekend as retailers continue to assess their long-term prognosis from the pandemic damage. More bankruptcies both announced ( Lucky Brand ) and rumored continue to shake the format. on the residential component.

Community 132

Community Retail Seattle New York 132

PYMNTS

FEBRUARY 24, 2020

As 2020 unfolds, the retail business has been dramatically altered. But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. And retailers that deploy experiential tactics drive repeat purchases at rates nearly twice those who don’t.

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

JULY 6, 2020

If your business touches retail in any way, it might pay to follow a few important breadcrumbs. Last week, Constellation Brands purchased Empathy Wines , a direct-to-consumer (DTC) eCommerce business that sells wines from California vineyards. That quarter, Nike CEO John Donahoe said that digital represented 30 percent of Nike’s sales.

Retail 259

Retail Meeting Branding Maine 259

PYMNTS

SEPTEMBER 27, 2019

Brick-and-mortar retailers are expanding their efforts to provide customers with health and wellness services while taking steps to train their employees for healthcare roles. said in the announcement about the offering, “Walmart aims to be the market leader in providing retail workers a path to careers in growing fields like healthcare.

Branding 101

Branding Retail North Carolina Georgia 101

PYMNTS

AUGUST 4, 2020

With Burberry launching a social experience at its brick-and-mortar Shenzhen store and social platforms like Facebook pushing their commerce capabilities, new startups are popping up and established brands are catching up to capture this newest area of the digital shift. Brands and Mastercard. 4) with Tuli. On Tuesday (Aug. ”

Trends 207

Trends Branding Retail Community 207

PYMNTS

MAY 3, 2018

Log another win for brick-and-mortar in the retail history books: Despite years of retail apocalypse criers, the industry continues to show that it’s not dying at all — it’s just evolving. The brand says it intends to keep expanding in the fall, with L.A. Brands must also live them out, and it takes brick-and-mortar to do so.

Branding 100

Branding Portland New York City Retail 100

PYMNTS

MARCH 10, 2020

Those funds are being repurposed toward building community, toward crisis mitigation and, on the whole, toward keeping the consumer relationship alive and vital — even when consumers aren’t going to the stores. Instead, it is about establishing presence. Instead, it is about establishing presence.

Community 150

Community social media Marketing Branding 150

PYMNTS

OCTOBER 3, 2017

billion financing infusion from a group of lenders led by JPMorgan Chase, toy and game retailer Toys R Us is announcing new steps in its post-bankruptcy restructuring. In recent retail news, Chain Store Age reported Monday (Oct. One week after reporting a $3.1 The marketplace model provides the opportunity to accomplish just that.”.

US 116

US Online New York Retail 116

PYMNTS

AUGUST 24, 2020

Ninety-four percent of consumers believe companies need to do more than just earn profits — they expect them to give back to social causes in their communities and in the world at large. Donating to a variety of charitable causes can expand customer reach for retailer engagement. Charitable donations have also proven to boost sales.

Online 142

Online Rhode Island New York Retail 142

PYMNTS

FEBRUARY 7, 2019

Legacy retail company Foot Locker has invested $100 million in Goat Group, an online platform that sells and resells rare and classic sneakers, according to reports. Eventually, the two companies will collaborate for an online presence as well as in physical stores, to offer customers exclusive shopping opportunities.

Online 122

Online Groups Customer Experience Retail 122

PYMNTS

SEPTEMBER 27, 2017

RIP retail. In a recent whitepaper, the firm noted that brick-and-mortar retailers face — and certainly feel — more pressure than ever to keep stores humming as centers of commerce. After all, over 90 percent of retail sales are still done in physical stores. Where Amazon treads, retailers tremble. Or, maybe not.

Retail 104

Retail Branding Online Examples 104

PYMNTS

AUGUST 8, 2018

There are brands that claim to take the customer experience to the max — and then there are brands that redefine what exactly the max means. Chubbies takes its customer community seriously, and it makes it very clear that this is well beyond a marketing ploy. Chubbies is among the latter. Today, Chubbies — still full of the 5.5

Branding 107

Branding social media San Francisco Community 107

PYMNTS

DECEMBER 10, 2020

The New York- and Paris-based company has been a favorite of several high-end brands, and bills itself as a “social selling solution (B2B) enabling brands to activate their network of social sellers with a turnkey business to inspire on social media, sell online and connect with consumers anytime, anywhere.”

social media 257

social media Video Branding Online 257

PYMNTS

JUNE 18, 2019

Pet retail is having a moment, with innovation and other efforts helping merchants better reach owners of dogs, cats and other household animals. In a recent PYMNTS interview, company founder Andrea Chavez talked about bringing more online efficiencies to pet ownership. Chewy.com already has an online pharmacy business.

Retail 122

Retail social media Fort Worth Dallas 122

PYMNTS

OCTOBER 5, 2020

The pandemic seems to have had a strong positive impact on participation in the entire sport of running,” Fleet Feet’s Director of Retail Experience Matt Werder told PYMNTS. While stores were closed, Fleet Feet saw tremendous growth in its online business. The retailer’s primary communications vehicle is email.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

MARCH 27, 2020

The divide between essential and non-essential retail grows bigger by the day as deep discounters and dollar stores continue to add stores, employees and revenue during the COVID-19 crisis. We’ve had pretty much 100 percent cancellation from all major retailers,” he said , naming Macy’s Inc., Nordstrom Inc., TJX Companies Inc.

Retail 130

Retail Capital Groups Community 130

PYMNTS

MARCH 30, 2020

California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. retailer trade group, Retail Industry Leaders Association ( RILA ), told PYMNTS in a recent interview.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

AUGUST 4, 2020

Shoppers can connect with lists curated by brands, influencers and Klarna’s shopping experts — and share them with family and friends, too. Klarna said the Wish List feature lets users save and add products from any online store, as well as set up price-drop alerts for products.

Branding 139

Branding Community Retail Online 139

PYMNTS

JUNE 15, 2018

It’s been a week of experimentation in retail, with many big names opening new types of stores to — as the saying goes — see what sticks. It seems more likely that these brands will uncover their key rather than some universal master retail key that can solve the brick-and-mortar challenge across the board.

Retail 100

Retail Ohio Columbus San Antonio 100

PYMNTS

JULY 23, 2019

Today, Lam said her concept is a “vegan and gluten-free lifestyle brand and baking mix company that gives back.” (The The target market for the company consists of “the vegan community and those who are gluten-free,” Lam said. Since day one, Lam says that the company has been valuing building a community and lifestyle.

Branding 140

Branding Comparison Community Marketing 140

PYMNTS

JUNE 13, 2019

Some items are much easier to buy online than others. But when retail gets more niche or specialized, like in the arena of specialized outdoor goods and equipment, the consumer’s interests and needs are a bit different. Generic consumer commodity items – paper towels, toothpaste, batteries, etc. –

Branding 100

Branding Portland Retail Denver 100

PYMNTS

NOVEMBER 16, 2018

Big brands are opening big stores in big cities, but Nike is taking a decidedly digital approach with its New York City flagship: that is, the customer payment and shopping experience in the new space is powered by mobile technology. In Other Brick-And-Mortar Retail. billion fell in line with analyst estimates of $5.41

Training 150

Training Retail New York City Branding 150

PYMNTS

AUGUST 10, 2017

At the basic level of retail industry chatter online, much of the focus is on the battle between brick-and-mortar versus eCommerce. Retailers at the local city level are seeing an impact under the digital transformation of the industry and should not be left out of the conversation.

Retail 108

Retail New York City Online social media 108

PYMNTS

JUNE 14, 2019

Online brands are expanding their brick-and-mortar footprints: Online handbag marketplace Rebag , for instance, is opening a new store in Miami’s Design District with more stores said to come. We are thrilled to expand Rebag’s retail footprint to the Miami community. In Other Brick-and-Mortar News.

Miami 100

Miami Retail New York City New York 100

PYMNTS

DECEMBER 17, 2020

At a time when the coronavirus has sent record numbers of consumers online instead of to the mall, livestreaming is filling the social vacuum. Brands that will be featured include Champion, Jordache, Kendall + Kylie and Walmart private label brands, including Free Assembly, Scoop and Sofia Jeans. 18 at 8 p.m.

Trends 203

Trends Video social media Los Angeles 203

PYMNTS

OCTOBER 1, 2020

As the digital revolution continues to transform the way shoppers pay for things amid the COVID-19 pandemic, Mastercard announced a free online tool to help entrepreneurs future-proof their companies. Fortunately, Cadore quickly pivoted her business to focus on online sales and partnerships with online retailers.

Tools 262

Tools Cards Guidelines Online 262

PYMNTS

FEBRUARY 27, 2019

One cannot have the good without the bad, and that holds especially true, it seems, with online product reviews — a vital, useful part of eCommerce that is reviled by consumers, marketplace sellers and merchants alike. Talk to any online shopper, merchant or marketplace third-party seller. It comes from the U.S. FTC Penalty.

Online 108

Online San Francisco California Operations 108

PYMNTS

FEBRUARY 27, 2020

and Canada, in addition to data from Poshmark’s 60 million community members, uncovering the impact of social shopping on brand discovery and eCommerce transactions, while identifying how resale is fueling larger industry changes. The report draws on insights from over 8,000 shoppers surveyed across the U.S.

Branding 164

Branding Retail Survey Online 164

PYMNTS

FEBRUARY 1, 2019

Big brands are opening pop-up shops chock full of digital commerce technology and experiences for fans, and Nike is no exception. Items available for sale will range from the Air Force 1 drops to The Ten Collection — items that Nike said in an online post are “specific to Atlanta’s vibe.” It makes that purchasing much easier.”

Atlanta 127

Atlanta Retail New York City New York 127

PYMNTS

JUNE 25, 2018

Another had an offer with a promo code to get $10 off my first online order, which would be delivered free to my front door in two hours or less once I linked my Prime account to Whole Foods. As a long-time Whole Foods customer, I know, like and trust the Whole Foods brand and the quality of the products they carry in-store.

Retail 156

Retail Branding Millennials Online 156

PYMNTS

JULY 1, 2020

The digital shift at retail continued its momentum this week as Walgreens and Lululemon both made significant moves to embrace the online consumer experience. pharmacy brand) access to customer data as they navigate online channels and provide consumers with more eCommerce options from the brands. “At

Exercises 249

Exercises Branding Retail Customer Experience 249

PYMNTS

APRIL 18, 2017

Retailers like Neiman Marcus are discovering that even high-end shoppers want a good deal, with sales of personal luxury goods falling for the first time since 2009. Online startups like Farfetch.com and Matchesfashion.com are doing their part to force more discounts. about buying the retailer. As a result, Tiffany & Co.

Retail 110

Retail Branding Maine Community 110

PYMNTS

APRIL 16, 2020

Hundreds of retailers – both direct-to-consumer (DTC) and traditional – have lent their expertise and capital to helping the world recover from the devastation of the COVID-19 virus. At organic skincare company Nuria , that sense of community is built into its DNA. The first is to make skincare products with healthy ingredients.

Branding 160

Branding Community Strategy Online 160