Perficient

SEPTEMBER 15, 2020

You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand. Then widen your inquiry to learn from your customers as they interact with brands well outside your industry. How do they address problems like the ones you’re attempting to solve?

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

OCTOBER 26, 2022

Many are struggling to make their dollars stretch and are looking to their financial institutions for guidance on how to better manage spending and stay afloat financially. It also supplies firms with deeper insight into their customer base, enabling them to suggest and sell the right products at the right time. Invest in marketing.

Data 275

Data Tools Training Cards 275

PYMNTS

JANUARY 19, 2021

In an effort to simplify B2B payments for Australia, FinTech service provider WEX is teaming with digital business management technology company MYOB. The tie-up provides WEX clients with access to MYOB's business payment technology for vendor payments through WEX virtual credit cards, according to an announcement.

Payments 156

Payments Branding Customer Experience Resources 156

PYMNTS

AUGUST 11, 2020

Kount’s products help “insurance companies identify visitors, manage leads, and determine who is shopping for a quote.”. Kount added that this means its business customers “are able to optimize marketing and sales efforts, personalize customer experiences, and reduce the time spent vetting prospects.”.

Fraud 234

Fraud Industry Idaho Customer Experience 234

Perficient

JANUARY 19, 2021

Customers can’t shop as they normally would, causing complications for customers who aren’t digitally-savvy with online tools, such as a size chart or cart management. How Brands are Adapting. These mature retailers have full visibility and capability of managing returns in any way the order was placed.

Retail 309

Retail Examples Branding Cards 309

PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course. alone topped $10.2

Fraud 193

Fraud Cards Risk Management Customer Experience 193

PYMNTS

MAY 14, 2020

In a recent conversation with PYMNTS’ Karen Webster, Miller discussed the impact of shifting buyer habits on merchants’ digital sales strategies, with optimized back-end payment processes essential to delivering a powerful customer experience on the front end. Brand Loyalty’s Surging Importance.

Payments 169

Payments Branding Customer Experience Strategy 169

PYMNTS

OCTOBER 19, 2018

How it goes wrong — Francis Hondal, president of loyalty and managed services at Mastercard , told Karen Webster — is usually not as important as the fact that things did go wrong, at least from the consumer perspective. Travel is the ultimate experience. Second, the perhaps more eye-catching addition is the new Hotel Stay Guarantee.

Management 155

Management User Experience Data Conference 155

PYMNTS

JULY 30, 2020

Our new integration with Plaid supports our mission to remove the complexities of payment processing, so our clients can focus on innovation and the customer experience,” Galileo CEO Clay Wilkes said in the company’s announcement of the partnership. businesses paying millions of 1099 or contract workers, Galileo said.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

APRIL 15, 2020

The only way the industry can solve this growing and costly problem is through industry-wide collaboration between card issuers, merchants and card brands sharing purchase insight in real time through the channels consumers know and trust,” he added. The solution is now in place at a top five bank in the U.S. and globally. .

Fraud 167

Fraud Cards Tools Online 167

PYMNTS

AUGUST 7, 2020

With foreign exchange (FX) rates changing from one day to the next, but the rate at the time of purchase will also probably be different from the rate when a transaction actually settles several days later — making for some nasty surprises on consumers’ card statements.

Policies 302

Policies Online Retail Payments 302

Cisco

NOVEMBER 15, 2022

Venmo solved a problem of an individual wanting to pay another individual (or even small business) without having to use cash, check or even debit/credit card. The emergence of open banking has dramatically changed the way people and small businesses manage their money and interact with financial tools and brands.

Innovation 156

Innovation Security Data Innovation Strategies 156

PYMNTS

FEBRUARY 17, 2020

There has been no shortage of new takes on card-based loyalty schemes — especially in the last decade as digital has exploded and the competition for customer spend has become increasingly tight. Particularly, in the travel and hospitality sector, co-branded card programs have flourished.

Cards 151

Cards Branding Data Customer Experience 151

Accenture

MAY 22, 2019

I am excited to have Tim O’Donnell join our Payments team as a managing director and draw on his insights in developing this blog. Customer experience mastery is core to their business models. They just need to zero-in on selling the last-mile connectivity to provide solutions to corporate customers.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

DECEMBER 21, 2020

It’s a will that we’ve see brands and retailers try to capture all year by leveling up their loyalty offerings. Most local businesses don’t have the time, the knowledge, or the resources to manage it. Loyalty consumers are buying, somewhat differently than they did last year, but there is a will to spend in the segment.

Retail 263

Retail Meeting Tools Examples 263

Perficient

JULY 27, 2020

Technology – Is your ERP, OMS, and Warehouse Management system set up to handle these types of orders compared to the bulk orders that you might be shipping today? Are you currently able to accept credit cards? Do you have a support team set up to handle B2C calls and questions? At Perficient, it’s our job to fill in the gaps.

Analytics 332

Analytics Technology Strategy Taxes 332

PYMNTS

MARCH 2, 2020

But while there are a nearly endless number of cases presenting corporate payments challenges, increasingly, businesses of all kinds are seeking a similar experience — and prepaid card technology can be a valuable tool in meeting those requirements. The Prepaid Virtual Card Opportunity. From Gig Workers to Rebates.

Payments 151

Payments Cards Meeting Lending 151

Insights on Business

MARCH 6, 2019

“AI is not going to replace managers, but managers who use AI will replace the managers who do not,” Rob Thomas, IBM General Manager of Data and AI predicted at IBM Think 2019. [1] Several companies expressed the need to develop a personality or tone of their brand through digital humans.

Customer Experience 195

Customer Experience System Management Digital Strategies 195

Perficient

MAY 28, 2020

If you’ve driven a car, used a credit card, submitted a claim, or performed countless other everyday tasks, you’ve likely interacted with Pega. Thus, the team spends a lot of time together and usually shares ideas (and project woes) during time outside the office, as well.” — Lindsay Denton , Project Manager, Healthcare.

Leadership 467

Leadership Groups DC Management 467

PYMNTS

JULY 24, 2019

Discover, as it turned out, beat expectations on both the top and bottom line — driven by strong loan growth, particularly in card products, and what CEO Roger Hochschild described as better management and discipline exerting downward pressure on charge-offs and delinquencies in its personal loan business. Revenue picked up to $2.85

Cards 108

Cards Trends Customer Experience Lending 108

PYMNTS

SEPTEMBER 14, 2020

As Benson noted, generally speaking there’s been a surge in subscriptions offered and managed directly by merchants — and in platforms that are selling and managing subscriptions, too. Credit cards mandate an entirely different authorization and purchase flow and capture versus, say, alternative payment models (APMs), he said.

Apple 184

Apple Branding Online Payments 184

Abrigo

OCTOBER 22, 2019

In recent years, cybercriminals implanted malicious skimming code directly on e-commerce shops and online content management and payment platforms as a way of stealing payment card data at scale. Their goal is to compromise the merchant’s payments processing account and steal all of the payment card data processed by the merchant.

Fraud 150

Fraud Cards Data Payments 150

Cisco

JULY 12, 2021

We can now open new accounts, get approved for credit, transfer money to others and manage our finances, all without having to set foot in a physical branch and often within just a few clicks. At imi mobile, we believe in giving banks the tools they need to better protect their customers whilst enhancing the overall customer experience.

Fraud 167

Fraud Mobile Security Customer Experience 167

FICO

AUGUST 27, 2020

89 percent of UK citizens say they would open a financial account digitally - using a mobile app or on a website - of those 83 percent would open a current account, 70 percent a credit card account and 74 percent would take out a mobile phone contract. Customer experience. Retaining customer trust.

Management 52

Management Fraud Security Examples 52

PYMNTS

JULY 11, 2018

CNBC said The Steinberg Group , which operates under the name dOMAIN, and a production management company in New York City agreed to submit altered invoices and bills to hide the scam. Falkowski was sentenced to 30 months in a federal prison for being the brains behind a $1 million fraud scam.

Company 102

Company New York City Fraud Retail 102

PYMNTS

NOVEMBER 8, 2017

7) of the launch of Amex Advance, which uses machine learning techniques to deliver personalization services that help marketers customize target audiences, personalize customer experiences and measure their own marketing effectiveness on audiences. American Express announced news on Tuesday (Nov. population.

Data 100

Data Marketing Customer Experience Cards 100

PYMNTS

APRIL 30, 2018

Conveniently, he noted, the panel discussion immediately followed a conversation by major card brands, all of which highlighted the complex nature of third-party payments, advising guests to “get help; do not do it alone.”.

Las Vegas 122

Las Vegas Conference Meeting Branding 122

Insights on Business

FEBRUARY 27, 2019

It is hard to remember how we managed with the rudimentary tools of ten years ago; so turn on your imagination and wonder what banking will be like ten years from now. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect?

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

NOVEMBER 8, 2019

The story she told was about the importance of the consumer experience, and the benefits of direct-to-consumer (DTC) brands reaching out to consumers via physical retail offerings. “It It should almost feel like you are walking in a live Instagram account,” she said when describing the ideal SHOWFIELDS experience.

Retail 103

Retail New York City Branding New York 103

PYMNTS

JULY 7, 2017

Reports Thursday (July 6) said the Canadian bank will provide its business clients with access to VersaPay’s ARC solution, under the RBC brand, to provide integrated accounts receivables capabilities. We are delighted to collaborate with RBC to deliver this new offering,” added VersaPay CEO Craig O’Neill.

Customer Experience 100

Customer Experience Management Mobile Tools 100

PYMNTS

OCTOBER 5, 2017

In a press release, the two payment companies said the move is designed to enhance customer choice, improve the customer experience and make Mastercard a clear payment option within PayPal across the globe. Additionally, consumers will be able to quickly cash out funds held in their PayPal accounts to a Mastercard debit card.

America 108

America Customer Experience Payments Cards 108

PYMNTS

JUNE 15, 2017

In an interview with PYMNTS, Andreas Suma, vice president, product line manager of fraud and data at ACI Worldwide , said data naturally comes from multiple sources both internal and external to a firm, and value lies in both types because it can give an accurate picture of customer behavior and of fraudulent behavior.

Fraud 115

Fraud Data Tools Management 115

PYMNTS

JUNE 25, 2019

The ways banks approach these relationships and develop new products is rapidly changing as PSD2 solidifies its grip in the EU, according to Markos Zachariadis, associate professor of management and information systems at Warwick Business School. SCA and the Future of Banking.

Fintech 122

Fintech Customer Experience Data User Experience 122

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. Are firms getting the proverbial bang for the buck? Data Matters.

Data 296

Data social media Tools Analytics 296

ZootBlog

JULY 6, 2016

Last week I wrote about the painful transition Costco customers are experiencing as the retailer’s relationship with American Express ends and a new co-brand partnership with Citi begins. The post included some missed opportunities in providing a better customer experience. As it turns out, more pain is yet to come.

Cards 70

Cards Customer Experience Training Branding 70

FICO

MARCH 10, 2022

One of the most interesting takeaways for me is that banks have an opportunity for proactive, personalized customer communication, in the channel of their choice, to provide fraud detection and fraud prevention, as well as to manage fraud cases so that they can be bought to a conclusion more quickly and with a better customer experience.

Fraud 52

Fraud Survey Cards Customer Experience 52

PYMNTS

AUGUST 1, 2019

Such boxes represent a small segment of the broader subscription market, but they face the same challenges, including fraud attempts like card-and-wallet tests and account takeovers (ATOs). That lets us tailor future product development, whether that’s incorporating that feedback into brand new products or improving existing products.”.

Security 108

Security Cards Fraud Survey 108