PYMNTS

FEBRUARY 22, 2018

While mobile banking has its perks, a new survey has found that 60 percent of Americans prefer opening a new checking account in-person at a bank branch. According to Reuters , the survey, conducted by consulting firm Novantas, also found that half of U.S.

Mobile 109

Mobile America Boston Survey 109

PYMNTS

OCTOBER 12, 2020

As reported in the latest “How We Will Shop” report, done in collaboration between PYMNTS and PayPal, 24 percent of all consumers said they had shifted at least one daily activity online, and plan to keep it that way. BIS estimated this year that of 66 central banks polled, 80 percent were exploring CBDCs.

Boston 233

Boston System Online Payments 233

PYMNTS

FEBRUARY 20, 2020

Innovations in 3D and augmented reality (AR) eCommerce are leveling the playing field and bringing conversion-centered visual technology to any online retailer. It’s generally agreed that Warby Parker’s usage of online frame fitting is one of the first scalable usages for 3D visual technology.

Retail 259

Retail Maine Google Technology 259

PYMNTS

JULY 6, 2020

Safety concerns appear to have driven much of this development as 29 percent of those surveyed said they were “very” or “extremely worried” about contracting the virus when handling cash and 22 percent cited the same concern regarding payment cards. . In-Person Retail, eCommerce Drive CNP Purchasing.

Cards 130

Cards Survey Examples Retail 130

PYMNTS

SEPTEMBER 19, 2017

According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years. As of today (Sept. 19), the numbers are fairly impressive.

Retail 101

Retail Boston Study Branding 101

PYMNTS

DECEMBER 6, 2019

In the fifth official study conducted by the Federal Reserve Banks of Atlanta, Boston, Richmond and San Francisco, the 2018 Diary of Consumer Payment Choice (DCPC) detailed the cash and non-cash payment behavior of U.S. The survey measures payment behavior via the daily recording of the spending of U.S. And three-quarters of U.S.

Study 101

Study Report Cards San Francisco 101

PYMNTS

JANUARY 28, 2019

Since about mid-December of 2018, checking out in the stores here in Boston has become even more of a hassle. This newfound friction is the result of the City of Boston passing a bill that bans plastic bags and gives merchants the right to charge for ones made of paper. A 2012 survey presented by the U.K. I seriously doubt it.

Regulation 181

Regulation Boston Cards Innovation 181

PYMNTS

DECEMBER 21, 2020

And you can see it in the hustle by retailers and brands large and small to pivot their businesses and business models — and the disclaimers on just about every retail site starting a week or more ago that orders placed online might not make it in time for Christmas. Source: PYMNTS.com survey of 2,683 consumers conducted between Nov.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

JULY 21, 2017

Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey. And both retailers and CPG companies face competition from online superstores, such as U.S.-based

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

NOVEMBER 14, 2018

Online shopping is on a tear, and marketplaces are reaping the rewards. billion — online payments were completed in the U.S. In the post, Shopify wrote, “by accepting Venmo directly in your online store, users can complete their purchase in just a few clicks. adults make purchases online. Just under 150 billion — or 148.5

Retail 131

Retail Payments Apple Online 131

PYMNTS

FEBRUARY 4, 2019

To serve customers who want to shop in stores and online, retailers and solution providers are working to offer a unified retail experience across multiple channels. The finding was reported by Boston Retail Partners in its 20th annual POS/Customer Engagement Benchmark Survey.

Innovation 126

Innovation Retail Mobile Massachusetts 126

Independent Banker

DECEMBER 13, 2015

In a Federal Reserve Bank of Boston survey of mobile banking and payment services released in August, roughly three-fourths of about 600 community banks and credit unions in five Federal Reserve districts that were polled were offering some kind of mobile service. An ATM or branch locator is another standard mobile function.

Community Bank 70

Community Bank Boston Community Iowa 70

Independent Banker

NOVEMBER 24, 2015

In a Federal Reserve Bank of Boston survey of mobile banking and payment services released in August, roughly three-fourths of about 600 community banks and credit unions in five Federal Reserve districts that were polled were offering some kind of mobile service. An ATM or branch locator is another standard mobile function.

Community Bank 70

Community Bank Boston Community Iowa 70

PYMNTS

AUGUST 22, 2018

In fact, in its founding days back in 2002, Wayfair fit comfortably in the spare bedroom of Conine’s Boston-area home. As of now, the firm is looking to branch out from its Copley Place headquarters in downtown Boston and into a neighboring building that reportedly has enough space to accommodate it. Doubling Down On Tech.

Boston 100

Boston Online Data Retail 100

PYMNTS

SEPTEMBER 29, 2016

74 and 31 : Those are the numbers of company-owned and franchised restaurants, respectively, that Boston-based sandwich chain Cosi operated in 15 states before it filed for bankruptcy. $1 Luckily, the PYMNTS 11 is here to break it all down.

ATM 100

ATM Boston Survey Security 100

PYMNTS

FEBRUARY 22, 2017

In a twist on contemporary retail trends toward online channels, consumers still largely prefer to return in-store. The easiest way to describe what we do,” said David Sobie, CEO of Happy Returns , “is that we’re the buy online, return to store option for retailers that don’t have stores.”. and Houston. and Houston.

Los Angeles 107

Los Angeles San Francisco Retail New York City 107

Celent Banking

FEBRUARY 14, 2017

Yet, with a decade of remote deposit capture utilization behind us, a January 2017 survey of US financial institutions (n=269) clearly shows that the majority of retail deposit dollar volume still takes place in the branch. We’ll present the award on April 4 at our 2017 Innovation & Insight Day in Boston.

Retail 100

Retail Survey Boston Trends 100

PYMNTS

APRIL 2, 2018

According to a recent survey from the Boston Consulting Group (BCG), profits among the world’s corporate banking institutions is significantly declining – but digitization could halt that trend. But a survey published last week, conducted by Unisys Corporation, suggests banks are struggling.

blockchain 171

blockchain Lending User Experience Mobile 171

Bank Innovation

APRIL 13, 2016

Last week, we took a cursory survey of startups working to fill the under-leveraged niches of the fintech world.

Analytics 150

Analytics Survey Course Fintech 150

PYMNTS

MAY 20, 2016

“The idea of curbside pickup is that shoppers are demanding the ability to get purchases however they want and wherever they want,” said Laura Kennedy, director of retail insights at Boston-based Kantar Retail. “A The data show that operating earnings from sales have declined by up to 25 percent as a result of a shift from in-store to online.

St. Louis 102

St. Louis Retail Dallas Mobile 102

PYMNTS

OCTOBER 12, 2020

The digital transformation of the commerce ecosystem, which had been underway long before COVID-19 reared its ugly head, flipped into overdrive overnight, as consumers were forced to change their habits and shift almost everything they once did in real life to an online substitute. The Power of Persistence.

Retail 220

Retail Study Report Boston 220

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.”

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

MARCH 11, 2016

According to its survey of 507 vendors of merchant processing systems, Apple Pay is the most requested mobile digital payments service among retailers. All 10,000 ExxonMobil locations are supposed to be online by the end of the year. So, what should you be watching? Apple Pay Reportedly Feels Some Merchant Love.

Apple 100

Apple Houston Boston Mobile 100

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.”

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

OCTOBER 13, 2016

According to Andrea Boetti, vice president of global business development at Fortumo, although Asia has the highest growth in online content consumption, digital merchants often have difficulty collecting payments because many consumers do not have a credit card. Carrier billing allows uses to make online payments. But In the U.S.,

Mobile 100

Mobile Payments Apple Samsung 100

Independent Banker

OCTOBER 29, 2014

Any number of surveys also show that regardless of contrary news headlines, consumers trust banks most with their payments and identity information. Consumer studies the Boston firm has conducted indicate increasing mobile-banking adoption and awareness and use of mobile remote-deposit capture applications.

Mobile 105

Mobile Community Bank Community Technology 105

PYMNTS

JULY 9, 2016

Spring is about renewal, the holiday season is about family and friends, and later winter (in Boston, anyway) is filled with the gnawing anxiety that it might never ever get above 40 degrees Fahrenheit again. Every season has a certain defining characteristic.

United States 101

United States National New York Data 101

PYMNTS

AUGUST 12, 2016

Boston-based venture Flywire was started seven years ago to enable these high value, low transaction volume payments via any payment method to be sent by these families anywhere in the world. Of those surveyed, 89 percent of Chinese students said they relied on their family to pay tuition and living costs while studying abroad.

Lending 100

Lending Apple Cards Study 100

PYMNTS

JUNE 21, 2016

Also, Mintel’s Foodservice Trends 2016 report found that 77 percent of Americans said they would use online food delivery services. According to Mintel, one-third of online delivery users would even be willing to accept higher delivery fees if it meant receiving their food faster. That’s a hearty slice of the delivery pie.

Resources 102

Resources Operations Technology Boston 102

Independent Banker

MARCH 15, 2015

But does that same retail service trend, driven by the near ubiquity of online and mobile technology, really apply to the relationship-driven model of community banks? recently surveyed 61 large community banks with $2 billion to $4 billion in assets and found that nearly all of them operated centralized contact centers. 1% Don’t know.

Community Bank 70

Community Bank Community Operations Retail 70

PYMNTS

DECEMBER 31, 2020

In June, less than half of SMBs surveyed by PYMNTS said they would survive into summer 2022 — as of the close of 2020, that figure is now up to 54 percent. According to PYMNTS data, more than 60 percent of Main Street firms have at least three channels operating to drive sales: online, at physical stores and mobile.

Maine 169

Maine Philadelphia Community Boston 169

Tefkin

JUNE 3, 2014

It is limiting to define these businesses as just online, their capacity to craft a digital experience in line with the expectations of the younger generations is unmatched by traditional financial services players. as the Blooomberg article explains: . as the Blooomberg article explains: . “We

Industry 42

Industry Management Innovation Analysis 42

PYMNTS

JUNE 1, 2017

Is your information secure online? Every year, the company does a consumer confidence survey (this year conducted by Harris Poll and Nielsen) and publishes the results in an e-book. Are you sure? RSA takes a closer look at consumer perceptions of security … and the reality.

Security 180

Security Report Fraud social media 180

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. With much banking moving online or to smartphones, interactions with customers can be less frequent. Source: The Harris Poll, 2018 survey. Elizabeth Judd.

Community 139

Community Community Bank social media Security 139

PYMNTS

NOVEMBER 28, 2018

And while most might despair at the knowledge that it is almost impossible to know with certainty if that expensive dog food is actually worth the cost, Ollie Co-Founder Gabby Slome responded by creating her own premium dog food firm online to offer preservative-free, fresh and homemade dog food.

Oklahoma 139

Oklahoma Oklahoma City New Jersey Philadelphia 139

NCR

FEBRUARY 23, 2018

This is a message that US banks appear to be hearing loud and clear, at least according to the findings of a recent study by the Federal Reserve Bank of Boston. However, while consumers in the US have been keen to embrace mobile solutions to manage their finances, many have not yet made the transition to mobile payments.

Mobile 72

Mobile US Payments Study 72

PYMNTS

MARCH 15, 2016

Naturally, where there’s alcohol, there’s bound to be bad decisions, and while friends should already know not to let friends drive drunk, much fewer know about the dangers of letting a friend shop online after he’s had a few too many brews. Millions of Americans wake up the day after St.

Rhode Island 100

Rhode Island Idaho Iowa Alabama 100