PYMNTS

JULY 21, 2017

Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey. And both retailers and CPG companies face competition from online superstores, such as U.S.-based

Retail 137

Retail social media Customer Experience Boston 137

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.”

Customer Experience 72

Customer Experience Retail San Diego Study 72

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.”

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

JULY 9, 2016

Spring is about renewal, the holiday season is about family and friends, and later winter (in Boston, anyway) is filled with the gnawing anxiety that it might never ever get above 40 degrees Fahrenheit again. Every season has a certain defining characteristic. Which is not to say that others have not tried.

United States 101

United States National New York Data 101

Independent Banker

MARCH 15, 2015

But does that same retail service trend, driven by the near ubiquity of online and mobile technology, really apply to the relationship-driven model of community banks? recently surveyed 61 large community banks with $2 billion to $4 billion in assets and found that nearly all of them operated centralized contact centers. 1% Don’t know.

Community Bank 70

Community Bank Community Operations Retail 70

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. With much banking moving online or to smartphones, interactions with customers can be less frequent. Use social media to build trust. Focus on community.

Community 139

Community Community Bank social media Security 139

PYMNTS

JUNE 1, 2017

Is your information secure online? Every year, the company does a consumer confidence survey (this year conducted by Harris Poll and Nielsen) and publishes the results in an e-book. Are you sure? RSA takes a closer look at consumer perceptions of security … and the reality.

Security 180

Security Report Fraud social media 180