PYMNTS

DECEMBER 21, 2020

And you can see it in the hustle by retailers and brands large and small to pivot their businesses and business models — and the disclaimers on just about every retail site starting a week or more ago that orders placed online might not make it in time for Christmas. Source: PYMNTS.com survey of 2,683 consumers conducted between Nov.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

FEBRUARY 4, 2019

To serve customers who want to shop in stores and online, retailers and solution providers are working to offer a unified retail experience across multiple channels. In some cases, brands like Loblaw and Nike are letting shoppers use their mobile phones to pay for their purchases at their physical stores.

Innovation 126

Innovation Retail Mobile Massachusetts 126

Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). And those abandonment rates? Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

MAY 20, 2016

“The idea of curbside pickup is that shoppers are demanding the ability to get purchases however they want and wherever they want,” said Laura Kennedy, director of retail insights at Boston-based Kantar Retail. “A The data show that operating earnings from sales have declined by up to 25 percent as a result of a shift from in-store to online.

St. Louis 102

St. Louis Retail Dallas Mobile 102

Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). And those abandonment rates? Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MARCH 11, 2016

According to its survey of 507 vendors of merchant processing systems, Apple Pay is the most requested mobile digital payments service among retailers. All 10,000 ExxonMobil locations are supposed to be online by the end of the year. Exxon is not the first brand to embrace Apple Pay. So, what should you be watching?

Apple 100

Apple Houston Boston Mobile 100

PYMNTS

OCTOBER 13, 2016

According to Andrea Boetti, vice president of global business development at Fortumo, although Asia has the highest growth in online content consumption, digital merchants often have difficulty collecting payments because many consumers do not have a credit card. Carrier billing allows uses to make online payments. But In the U.S.,

Mobile 100

Mobile Payments Apple Samsung 100

PYMNTS

AUGUST 12, 2016

Boston-based venture Flywire was started seven years ago to enable these high value, low transaction volume payments via any payment method to be sent by these families anywhere in the world. Its pitch to the family is to use their local Mastercard branded credit or debit card to make those payments. Online Lending.

Lending 100

Lending Apple Cards Study 100

Independent Banker

OCTOBER 29, 2014

Big-brand megabanks, the Visa and MasterCard networks, and big-box merchants had signed up to become partners with Apple’s universal retail smartphone app that uses Near Field Communication and tokenization technologies. s entry into the payments business with Apple Pay.

Mobile 105

Mobile Community Bank Community Technology 105

PYMNTS

JUNE 21, 2016

Also, Mintel’s Foodservice Trends 2016 report found that 77 percent of Americans said they would use online food delivery services. According to Mintel, one-third of online delivery users would even be willing to accept higher delivery fees if it meant receiving their food faster. That’s a hearty slice of the delivery pie.

Resources 102

Resources Operations Technology Boston 102

PYMNTS

NOVEMBER 28, 2018

Lots of brands include exotic-sounding ingredients, the report notes, not in such small amounts that they likely have no nutritional impact. From that quick survey, Ollie recommends a main protein from one of its four options, and allows the user to choose one of three meal plan options.

Oklahoma 139

Oklahoma Oklahoma City New Jersey Philadelphia 139

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. But for most community banks, building a trustworthy brand isn’t a conscious effort. “I Source: The Harris Poll, 2018 survey. By Ed Avis & Elizabeth Judd.

Community 139

Community Community Bank social media Security 139

CB Insights

MARCH 26, 2019

In a highly publicized 2016 survey, Mintel found that 40% of millennials preferred not to eat cereal for breakfast because it takes too long to prepare and clean up. Savvy marketers at struggling cereal brands may be able to reverse their fortunes with the millennial set. The $9B cereal industry is in trouble. Casual dining.

Millennials 78

Millennials Industry Trends Branding 78

NCR

FEBRUARY 23, 2018

This is a message that US banks appear to be hearing loud and clear, at least according to the findings of a recent study by the Federal Reserve Bank of Boston. Google, for example, has recently merged all its mobile wallet and payment offerings into a single brand. This is not just a concern for consumers.

Mobile 72

Mobile US Payments Study 72

CB Insights

MAY 10, 2018

Before Bruce Doolin Henderson opened the doors of Boston Consulting Group on July 1, 1963, the concept of “competition” barely existed in American business culture, let alone the concept of strategy. Get exclusive access to our survey of 677 corporate strategy executives. There were great, successful companies.

Strategy 78

Strategy Management Analytics Tools 78

PYMNTS

JANUARY 7, 2019

But those concerns haven’t stopped consumers from using voice to access these new experiences, because they trust the primary enabler of those voice-enabled purchasing experiences – today that’s Amazon – as well as the underlying payment methods they use to make those purchases, which are network-branded credit and debit cards.

Mobile 205

Mobile Innovation Apple Study 205