PYMNTS

FEBRUARY 22, 2018

Restaurants may want to reach more delivery customers by expanding into new markets, especially as the market for food delivery could grow to $17 billion by 2020. Those may seem like small changes to a facility like Kitchen United’s, but those features could impact the customer experience. Target Market.

Marketing 134

Marketing Boston Operations Retail 134

PYMNTS

NOVEMBER 5, 2019

A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. He will report to CEO Mike Massaro, who will now focus his efforts on the long-term growth plans, go-to-market expansion, and strategic partnerships, according to an announcement.

Apple 152

Apple Leadership Customer Experience Boston 152

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 108

blockchain Boston US Customer Experience 108

PYMNTS

SEPTEMBER 19, 2017

In data that will likely surprise anyone who has avidly watched retail over the last few years, the market is trending strongly toward same-day delivery. According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years.

Retail 101

Retail Boston Study Branding 101

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 100

blockchain Boston US Customer Experience 100

PYMNTS

AUGUST 23, 2019

Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year. After experimenting with the pop-up shops, it was reported in February that the company would be opening an outlet store in Kentucky.

Retail 109

Retail Boston Kentucky New Jersey 109

PYMNTS

JANUARY 23, 2020

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. Delivering Customer Loyalty.

Dallas 131

Dallas Customer Experience Boston Mobile 131

PYMNTS

FEBRUARY 4, 2019

That enthusiasm for design in general first led Royer to be an early worker for bespoke men’s clothing firm Bonobos — but even back in his clothing days, he held onto a lasting fascination with the furniture market in general, and sofas in particular. But something simple, purpose build and of high quality for the middle market.

San Francisco 122

San Francisco Branding Austin Customer Experience 122

PYMNTS

FEBRUARY 4, 2019

That enthusiasm for design in general first led Royer to be an early worker for bespoke men’s clothing firm Bonobos – but even back in his clothing days, he held onto a lasting fascination with the furniture market in general, and sofas in particular. But something simple, purpose build and of high quality for the middle market.

San Francisco 101

San Francisco Branding Austin Customer Experience 101

PYMNTS

NOVEMBER 8, 2017

Consumers aspire to live a connected life and crave solutions that make this possible,” said Ruth Crowley, vice president of customer experience design at Lowe’s. So, we developed Smart Home powered by b8ta to emulate a ‘lab-like’ atmosphere that empowers customers to make informed decisions.”.

Los Angeles 109

Los Angeles San Francisco Raleigh New York City 109

PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

JANUARY 21, 2020

Diners want such innovations, too, and are turning so sharply to mobile food orders that the global food delivery mobile app market could rise to $16.6 QSRs’ kiosk adoption is also expected to push the worldwide kiosk market well over $30 billion during the next few years. billion by 2023 at a compound annual growth rate (CAGR) of 27.9

Technology 130

Technology Massachusetts Mobile Boston 130

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

AUGUST 8, 2017

In the past two years alone, there have been 650 venture capital investments for artificial intelligence technologies — totaling more than $5 billion — and PricewaterhouseCoopers (PwC) is predicting that figure will reach a market value of $70 billion by the year 2020.

Retail 128

Retail Customer Experience Boston Branding 128

PYMNTS

JANUARY 25, 2019

underpinned by our digital initiatives and improved execution of our in-store experience,” Starbucks CEO Kevin Johnson said in a statement. There were areas of investor concern, though, particularly the slowing growth in the Chinese market. Transactions were down 2 percent, though same-store sales did tick up 1 percent.

Mobile 162

Mobile Los Angeles San Francisco Miami 162

Celent Banking

FEBRUARY 28, 2017

The majority of submissions in the Products category came from banks in developing markets, with only a handful from large global banks. While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience.

Innovation 100

Innovation Lending Boston Trends 100

Celent Banking

FEBRUARY 28, 2017

The majority of submissions in the Products category came from banks in developing markets, with only a handful from large global banks. While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience.

Innovation 100

Innovation Lending Boston Trends 100

PYMNTS

SEPTEMBER 27, 2019

An extensive analytics framework is necessary to keep this massive number of customers satisfied, however, pushing Dunkin’ to implement artificial intelligence (AI)-driven applications to enhance the mobile customer experience. Dunkin’ may be a large chain, but it does not take much for customers to switch to another QSR.

Mobile 117

Mobile New York City Analytics United States 117

PYMNTS

NOVEMBER 13, 2017

At peak hours, a b8ta expert will be on-site to answer questions, but customers are also free to explore the products on their own. We’re not a tech store,” said Ruth Crowley, Lowe’s VP of Customer Experience Design. Smart Home Powered by b8ta” is available in select major U.S.

Los Angeles 112

Los Angeles San Francisco Raleigh New York City 112

PYMNTS

APRIL 27, 2018

There’s a rule of thumb at fast food and quick-serve restaurants (QSR): a seven-second reduction in customer wait time results in an average 1 percent gain in market share. The company, started by celebrity chef Danny Meyer, said the kiosks should make staff more available to focus on food preparation and the customer experience.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

JUNE 9, 2017

Everyone knows retailers are in trouble — at this point, the whole market knows it. But that potential is not all that easy to tap into, particularly for the largest and most established players in the market. “If What retailers can do is take their best merchandisers and programmatically replicate their experience across the board.

Retail 116

Retail Mobile Miami Marketing 116

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

FEBRUARY 4, 2019

Customers bag their purchases at a checkout station, and a receipt is available through the app or via email. The projected value of the global POS software market by 2024 is said to be $30.9 The finding was reported by Boston Retail Partners in its 20th annual POS/Customer Engagement Benchmark Survey.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

MARCH 15, 2019

Alternatively, customers can have their food sent straight to their seats in some of the theatres. As it stands, mobile ordering is available at the chain’s Denver, Boston and Houston locations — and more markets are said to be in the works for this year.

Mobile 108

Mobile Retail Houston Denver 108

PYMNTS

AUGUST 18, 2016

That’s become pretty much gospel for brands, retailers and marketers alike. And one of the most valuable forms of data right now is behavioral data because it tells a retailer or brand where a customer or potential customer goes, does and spends their time and money on.

Data 100

Data Meeting Company San Francisco 100

Celent Banking

FEBRUARY 24, 2017

This particular article is focused on innovations in small business and corporate banking: two critical market segments for financial institutions as they seek revenue growth and relevance in the evolving digital B2B marketplace. Operations and Risk. Legacy Transformation / IT Platform Innovations. Emerging Innovation.

Innovation 114

Innovation Boston Technology Meeting 114

PYMNTS

JULY 20, 2017

Filling that hole — and making it easy for customers to get their drinks delivered right to their doors — is an area that caught the eye of many an innovator. Boston-based Drizly , which raised more than $35 million, has a foothold in 70 cities and a stated ambition to be the “Amazon of Alcohol.”

New York 100

New York Operations Retail Boston 100

PYMNTS

SEPTEMBER 14, 2018

Boston, Philadelphia and Washington D.C. And while Amazon was spreading its Uberized grocery experience – or at least planning to spread it this week – Amazon Prime Now grocery was on the march again, adding another 10 major metros to the line-up this week. are reportedly next on the list of expansions. percent increase.

Metro 122

Metro New York City Nashville Oklahoma 122

Fintech Labs Insights

JULY 11, 2023

These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms. Below is our curated list of the best global banking tech events, conferences and trade shows in 2023.

Las Vegas 12

Las Vegas San Diego Austin Conference 12

Fintech Labs Insights

MAY 2, 2023

These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms. Below is our curated list of the best global banking tech events, conferences and trade shows in 2023.

Las Vegas 12

Las Vegas San Francisco San Diego Austin 12

Gonzobanker

DECEMBER 17, 2021

For the past four-plus years, Chesler has guided Glacier through continued growth and successful acquisitions across the West, all while staying true to Glacier’s local market culture. Goes to the growing cacophony of low-code and no-code software promises in the bank tech market. Man That’s a Cruddy Market.

Fintech 148

Fintech Strategy Leadership Lending 148

CB Insights

DECEMBER 19, 2017

Summary: Affordable footwear retailer Aerosoles struggled to compete in an tough apparel market as it looked to balance affordability and comfort with changing fashion trends, while competing with even cheaper fast fashion chains. Date: September 2017. Category/Product(s): Footwear. Date: March 2017. RadioShack. hancock fabrics.

Retail 78

Retail Branding Company Capital 78

William Mills

MAY 11, 2016

Customers can store all of their online profiles in one secure location to improve user experience. What’s the market strategy? From their web site: “Chattanooga-based TransCard strives to build and service a world-class technology platform that supports innovative payment solutions across multiple markets.

Video 40

Video Mobile social media Analytics 40

PYMNTS

NOVEMBER 28, 2018

The “premium” pet food market as of 2001 accounted for about $5.7 That was about 44 percent of the revenue in the market. We felt that Jet was very aligned with us in wanting to create great customer experiences. billion in annual revenue out of $12.9 As of 2015, premium foods accounted for $14.5 billion of the $23.7

Oklahoma 139

Oklahoma Oklahoma City New Jersey Philadelphia 139

PYMNTS

JUNE 20, 2018

Banks are turning to digital technology to enhance the customer experience — and reduce payment friction — in an effort to boost top and bottom lines. But, in terms of branches, the bank seeks to grow its physical footprint in new markets such as Denver, Indianapolis, Minneapolis and Salt Lake City. JPMorgan Chase.

Mobile 150

Mobile Innovation Payments America 150

Independent Banker

SEPTEMBER 30, 2021

“If you want to develop trust on social media, you need to be there when your customers need you.”. Claire Hill, marketing director of $208 million-asset Heritage Bank & Trust in Columbia, Tenn., Use these 3 technologies to safeguard customer data. Claire Hill, Heritage Bank & Trust. Use social media to build trust.

Community 139

Community Community Bank social media Security 139

PopularBank

FEBRUARY 25, 2020

We gathered financials, market data, figured out the workflow of the product and the areas of improvement. Austin came to the Popular Bank Associate Trainee Program from Boston College, where he majored in finance and accounting and minored in philosophy. Marketing Intern, Summer 2019 Internship, Popular Bank.

Puerto Rico 52

Puerto Rico Austin Study Meeting 52