PYMNTS

NOVEMBER 5, 2019

A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. He will report to CEO Mike Massaro, who will now focus his efforts on the long-term growth plans, go-to-market expansion, and strategic partnerships, according to an announcement.

Apple 152

Apple Leadership Customer Experience Boston 152

PYMNTS

JANUARY 23, 2020

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. Delivering Customer Loyalty.

Dallas 131

Dallas Customer Experience Boston Mobile 131

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

NOVEMBER 8, 2017

Consumers aspire to live a connected life and crave solutions that make this possible,” said Ruth Crowley, vice president of customer experience design at Lowe’s. Smart home products simplify life — but the technology can sometimes be confusing or intimidating. Smart Home powered by b8ta is available in select major U.S.

Los Angeles 109

Los Angeles San Francisco Raleigh New York City 109

PYMNTS

AUGUST 8, 2017

In an effort to raise the bar on the consumer experience, many in the retail industry have slowly begun integrating more aspects of AI, including machine learning and natural language processing. What AI essentially does for retailers is help them to improve customer service.

Retail 128

Retail Customer Experience Boston Branding 128

PYMNTS

APRIL 27, 2018

There’s a rule of thumb at fast food and quick-serve restaurants (QSR): a seven-second reduction in customer wait time results in an average 1 percent gain in market share. The latest Restaurant Readiness Index revealed that kiosks are seeing the strongest growth among the nine in-store technologies surveyed by PYMNTS’ analysis.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

Celent Banking

FEBRUARY 28, 2017

The majority of submissions in the Products category came from banks in developing markets, with only a handful from large global banks. While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience.

Innovation 100

Innovation Lending Boston Trends 100

Celent Banking

FEBRUARY 28, 2017

The majority of submissions in the Products category came from banks in developing markets, with only a handful from large global banks. While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience.

Innovation 100

Innovation Lending Boston Trends 100

PYMNTS

FEBRUARY 4, 2019

Customers bag their purchases at a checkout station, and a receipt is available through the app or via email. The projected value of the global POS software market by 2024 is said to be $30.9 The finding was reported by Boston Retail Partners in its 20th annual POS/Customer Engagement Benchmark Survey. Roche Bros.

Innovation 126

Innovation Retail Mobile Massachusetts 126

Celent Banking

FEBRUARY 24, 2017

This particular article is focused on innovations in small business and corporate banking: two critical market segments for financial institutions as they seek revenue growth and relevance in the evolving digital B2B marketplace. Operations and Risk. Legacy Transformation / IT Platform Innovations. Emerging Innovation. payroll services).

Innovation 114

Innovation Boston Technology Meeting 114

PYMNTS

AUGUST 18, 2016

That’s become pretty much gospel for brands, retailers and marketers alike. And one of the most valuable forms of data right now is behavioral data because it tells a retailer or brand where a customer or potential customer goes, does and spends their time and money on. Our whole history is mobile location. “Our

Data 100

Data Meeting Company San Francisco 100

PYMNTS

JUNE 9, 2017

Everyone knows retailers are in trouble — at this point, the whole market knows it. But that potential is not all that easy to tap into, particularly for the largest and most established players in the market. “If It’s not always perfect, but when it is, it’s a magical experience for a customer.”.

Retail 116

Retail Mobile Miami Marketing 116

PYMNTS

NOVEMBER 13, 2017

At peak hours, a b8ta expert will be on-site to answer questions, but customers are also free to explore the products on their own. We’re not a tech store,” said Ruth Crowley, Lowe’s VP of Customer Experience Design. Smart Home Powered by b8ta” is available in select major U.S.

Los Angeles 112

Los Angeles San Francisco Raleigh New York City 112

PYMNTS

MARCH 15, 2019

Alternatively, customers can have their food sent straight to their seats in some of the theatres. As it stands, mobile ordering is available at the chain’s Denver, Boston and Houston locations — and more markets are said to be in the works for this year.

Mobile 108

Mobile Retail Houston Denver 108

Gonzobanker

DECEMBER 17, 2021

For the past four-plus years, Chesler has guided Glacier through continued growth and successful acquisitions across the West, all while staying true to Glacier’s local market culture. Brandon Dewitt, MX co-founder and chief technology officer. Tom Sargent, CEO, First Technology Credit Union. RIP, Brandon Dewitt.

Fintech 147

Fintech Strategy Leadership Lending 147

PYMNTS

JULY 20, 2017

Filling that hole — and making it easy for customers to get their drinks delivered right to their doors — is an area that caught the eye of many an innovator. Boston-based Drizly , which raised more than $35 million, has a foothold in 70 cities and a stated ambition to be the “Amazon of Alcohol.”

New York 100

New York Operations Retail Boston 100

Fintech Labs Insights

JULY 11, 2023

These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms.

Las Vegas 12

Las Vegas San Diego Conference Austin 12

Fintech Labs Insights

MAY 2, 2023

These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms.

Las Vegas 12

Las Vegas San Francisco San Diego Conference 12

William Mills

MAY 11, 2016

Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. Race Data brought bank client on stage who is thrilled with the product, he also states that the technology gives context to bank call center employees as well. ^KT. Robert Armiak (CEO).

Video 40

Video Mobile social media Analytics 40

PYMNTS

JUNE 20, 2018

Banks are turning to digital technology to enhance the customer experience — and reduce payment friction — in an effort to boost top and bottom lines. But, in terms of branches, the bank seeks to grow its physical footprint in new markets such as Denver, Indianapolis, Minneapolis and Salt Lake City. JPMorgan Chase.

Mobile 150

Mobile Innovation Payments America 150

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. I think when customers are ready to change their banking relationship, they head our way because of the work we do in the community.”. Illustration by Ahoy There.

Community 139

Community Community Bank social media Security 139

PopularBank

FEBRUARY 25, 2020

We gathered financials, market data, figured out the workflow of the product and the areas of improvement. Austin came to the Popular Bank Associate Trainee Program from Boston College, where he majored in finance and accounting and minored in philosophy. Meet Austin Parisi. Alumnus, 2018 Popular Bank Associate Trainee Program.

Puerto Rico 52

Puerto Rico Austin Study Meeting 52

William Mills

MAY 9, 2018

Again another financial wellness platform using machine learning technology. HQ: Boston, MA. A TON of really old technology is being used in mortgage lending. In fact, Fiserv recently sold ALL of their mortgage technology to a PE firm. Pretty good dashboard. Website: projectfinance.io. Twitter: @yourfinanceapp.

Security 40

Security Samsung Strategy San Jose 40

CB Insights

JULY 19, 2017

Download this presentation from the CB Insights Innovation Summit to see the technologies, business models and distribution innovations that you should watch for in the next 5 to 10 years. Technology. Technology. Phillips Design focuses on new ideas and new technologies to improve the lives of their customers.

Innovation 74

Innovation San Francisco Georgia Technology 74