Citi, Flywire move $2M to secure PPE for Boston hospitals 

BankInovation

A partnership between Citi Commercial Bank and payments fintech Flywire benefited Boston health care workers last month. Carousel Corporate Banking Customer Experience Innovation Strategy Payments Premium Boston Citi Citibank Coronavirus Flywire PPE

Radius Bank leads with PPP forgiveness solution   

Bank Innovation

The Boston-based bank is creating its own solution in advance of the PPP forgiveness process that will start […]. Carousel Corporate Banking Customer Experience Lending Premium Product Design Brex Coronavirus Ernst and Young LendingClub NorthOne PPP Radius Bank SBA

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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers.

LendingClub breaks ground with Radius Bank acquisition 

Bank Innovation

LendingClub, the publicly traded digital-lending marketplace, announced Tuesday that it is acquiring Boston-based Radius Bank, which has $1.4 Carousel Customer Experience Investing Product Design Retail Banking LendingClub Radius Radius Bank Varo

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Weekly Wrap: Amazon CX inspires bankers, as digi-players target the underbanked

Bank Innovation

In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, and Jake Martin, associate editor, discuss the following developments: At the Customer Experience in Financial Services conference in Boston this week, bank executives on several panels spoke […].

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Can Fintech Pave a Way for Financial Inclusion?

Bank Innovation

Federal Reserve Governor Lael Brainard addressed barriers to financial inclusion at a conference hosted by the Boston Fed and the Aspen Institute in Boston on Oct.

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Rethinking the Customer Experience: Themes from the 2017 Model Bank Submissions

Celent Banking

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Digital banking subsidiaries : Many banks are finding that existing systems are too rigid to accommodate a truly digital experience.

Flywire Taps Former Apple Pay Exec As President, COO

PYMNTS

A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. He added, “Rob brings all of that and more with a customer-first mindset from Apple that fits perfectly with our culture here.”.

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Starbucks Hits 16.3M Mobile Users, Eyes Expanded Delivery

PYMNTS

underpinned by our digital initiatives and improved execution of our in-store experience,” Starbucks CEO Kevin Johnson said in a statement. Between digitally registered and active [rewards] customers, we are now approaching 30 million digital connections in the U.S,” Johnson said.

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Join Our Session at Red Hat Summit 2019

Perficient Financial Servies

Taking place in less than a week in Boston from May 7-9 th , Summit brings together all kinds of professionals – from career IT pros to open source contributors – who represent nearly every industry. Cloud Customer Experience Digital Transformation Healthcare Integration & IT Modernization Red Hat conference Florida Blue IBM Red Hat acquisition Red Hat Ansible Red Hat OpenShift Red Hat Summit Red Hat Summit 2019 sponsor

AI/BOTS: Consumer Behavior Transformation Via AI

PYMNTS

Gone are the days of mom-and-pop stores where the owner behind the counter knew what the customer wanted before he or she even spoke. Rather than having one-on-one relationships with regular customers at standard brick-and-mortar locations, eCommerce has globally widened the sales interaction. What AI essentially does for retailers is help them to improve customer service.

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Beyond the Insurtech Buzz – Separating Hype from Impact

Daily Fintech

in Boston. . How do you identify that key customer or insurer pain point? InsurTech customer experience insurance insurtech rising knect365Last week, I attended InsurTech Rising U.S.

Driving Patient Engagement at Dignity Health with Sitecore

Perficient Financial Servies

We all know that creating and delivering excellent end-to-end web experiences for patients is a key goal for healthcare, but you only have a shot of getting there with an excellent end-to-end team. The Sitecore Experience Award being presented to Perficient Digital this week is a fantastic example of Perficient’s role as a partner in this journey toward end-to-end Digital Health for providers and payers alike. See you in Boston at the Connected Health Conference.

Amazon Pushes Retailers To Same-Day Delivery

PYMNTS

According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years. With Amazon offering same-day delivery in some markets, the push is on for retailers to get items delivered to customers as soon as possible,” said Jeffrey Neville, vice president at BRP. Unified: Consumers also want a consistent brand experience across devices and channels.

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Boloco’s Mobile Order Ahead Transformation

PYMNTS

Or you happen to be the Boston-based QSR chain, starting about 2013. They’re ranked as one of Fast Casual’s Top 100 Hundred Movers and Shakers, and were given a Shorty Award for Best in Customer Service. Which, when we talked to VP of Operations Matt Taylor, is their favorite honors, because what Boloco prides itself on is creating the best customer experience out there. The line is everyone’s least favorite part of the experience.

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DraftKings To Merge With Other Companies, Go Public

PYMNTS

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. The company is going to merge with Diamond Eagle Acquisition and SBTech. Diamond Eagle will change its name to DraftKings Inc.

#Inbound2019: New Content Marketing Tools To Help Fintechs “Grow Better”

William Mills

Last week, WMA attended Inbound 2019 in Boston alongside 26,000 other eager marketers. Customer experience, or what Brian dubs “experience-market fit” has now emerged as perhaps the last remaining differentiating factor

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DraftKings To Merge, IPO At A $3.3B Market Value

PYMNTS

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. The company is going to merge with Diamond Eagle Acquisition and SBTech. Diamond Eagle will change its name to DraftKings Inc.

Smart Kiosks: The Key To QSR Loyalty?

PYMNTS

million cash customers hungry. fast food customers pay exclusively with cash. Delivering Customer Loyalty. stores so that managers can get a complete view while customers track their orders online.

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AI/BOT: Is AI The Key To Retail’s Survival?

PYMNTS

With the opening of the Amazon Go grocery store and bookstore in Seattle, Amazon is breathing innovation into the stodgy brick-and-mortar experience. billion acquisition of Whole Foods , it may be safe to assume that merchants in the retail space will follow Amazon’s integration of more technology into the in-store experience. Taking the survival of retail to the next level is the issue of having one holistic view of the customer. Maybe.

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Glossier Brings Shops To Nordstrom

PYMNTS

The beauty brand has launched pop-up shops in cities such as Austin, Miami, Boston and London, but its success has primarily been in online sales of its lotions, lash products and soft, pink-colored lip balms since its 2014 inception.

True Tickets Partners With Shubert To Trial Blockchain Broadway Ticketing

PYMNTS

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. We’re excited for this pilot with True Tickets to help us explore how to standardize processes across our partners and create a more consistent customer experience,” said Kyle Wright of Shubert Ticketing and managing principal of Broadway Tech Accelerator. “We

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True Tickets, Shubert Partner To Trial Blockchain Broadway Ticketing

PYMNTS

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. We’re excited for this pilot with True Tickets to help us explore how to standardize processes across our partners and create a more consistent customer experience,” said Kyle Wright of Shubert Ticketing and managing principal of Broadway Tech Accelerator. “We

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Retail Pulse: Wayfair Opens Mall Store; Banana Republic Unveils Style Passport

PYMNTS

Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year. customers at the end of September and plans to add men’s apparel in the future.

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Retail Personalization May Not Come Soon

PYMNTS

Retailers are scrambling to figure out the best ways to provide a more tailored and engaging experience. Research from Boston Retail Partners (BRP) and Manhattan Associates shows that while 70 percent of surveyed North American retailers understand the importance of personalization and are putting it at the top of their objectives list in 2017, many don’t have any actual plans to put the wheels in motion for a few years out.

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Model Bank 2017: Some First Impressions

Celent Banking

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk. Customer Experience. Growing up, a family Christmas tradition was that my mother would ritualistically proclaim, “That’s the most beautiful tree ever.”

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How Merchants Stay Ahead Of The ‘Curb’ 

PYMNTS

A number of major retailers have already adopted processes that let customers stay strapped in their seatbelts while receiving state-of-the-art service. If there’s one thing merchants and consumers can agree on, it’s the value of convenience.

2019: The Year Of Retailer And Delivery App Collaborations

PYMNTS

It launched the expansion into San Francisco in January, with plans to extend the service into New York, Boston, Los Angeles, Washington, D.C. They reportedly said app-based delivery services don’t bring more customers to their dining rooms, and that they actually move people away.

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Inside Dunkin’s AI-Powered Mobile Ordering App

PYMNTS

One might think that a chain with such a global footprint might not need a dedicated mobile app and program to foster customer loyalty, but with 12 million members and an additional 500,000 added every quarter, the DD Perks mobile app rewards program has proved to be a hit.

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Lowes And b8ta Collaborate On Smart-Home Shopping

PYMNTS

After running a three-store pilot approximately one year ago, home improvement and appliance chain Lowe’s has announced news it will partner with software-powered electronics retailer b8ta to launch its “Smart Home powered by b8ta” connected-home shopping experience. Envisioned as stores-within-stores, the Smart Home shop is intended as a destination shop for gadget-enthused customers looking for ways to smarten up their home devices.

How Innovative mPOS Is Paving The Way To A Self-Checkout Future

PYMNTS

To serve customers who want to shop in stores and online, retailers and solution providers are working to offer a unified retail experience across multiple channels. Customers bag their purchases at a checkout station, and a receipt is available through the app or via email.

Adopting Technology Without Eclipsing Human Interaction

PYMNTS

For this month’s Feature Story, Muir, a Harvard and Massachusetts Institute of Technology (MIT) graduate, discussed how these technologies deepen customers’ dining experiences without replacing human interaction. I think what drives sales is customer excitement about the product.”.

Celent Model Bank Awards 2017: Banking Products Innovation

Celent Banking

While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience. The first is the use of open APIs to connect directly with customers and developers, enabling transactions including B2B payments, personal remittances, loan disbursements, and e-Commerce refunds. Join us for the 10 th annual Innovation and Insight Day on April 4 th in Boston.

Celent Model Bank Awards 2017: Banking Products Innovation

Celent Banking

While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience. The first is the use of open APIs to connect directly with customers and developers, enabling transactions including B2B payments, personal remittances, loan disbursements, and e-Commerce refunds. Join us for the 10 th annual Innovation and Insight Day on April 4 th in Boston.

InsurTech Comparison Sites transform to Robo Brokers as Insurance value chain shifts

Daily Fintech

So there will be pressure on Insurance companies to control more of the end customer experience. This is a sales job at one end and a customer service job at the other end. Sometimes, the simplest innovation wins.