PYMNTS

SEPTEMBER 10, 2018

Long before innovators began talking about the power of ecosystems to transform commerce, scientists spent centuries studying them under microscopes in their labs. Decomposer for innovator large or small, established or emerging. Some spend much more in cities like Boston, New York and San Francisco. Consumer for the end user.

Innovation 146

Innovation Cards Payments San Francisco 146

PYMNTS

OCTOBER 3, 2019

The new Order To Eat Tracker highlights how several major brands are embracing third-party delivery services, loyalty programs and other ordering solutions in an effort to win over customers. Quick service restaurant (QSR) chain Boston Market is among the restaurant brands making their first forays into loyalty rewards.

Branding 139

Branding Boston Mobile Online 139

PYMNTS

FEBRUARY 7, 2020

Brick-and-mortar retailers are testing convenience store designs that let consumers skip the checkout line and pay for their purchases with their mobile phones. Brick-and-mortar retailers are testing convenience store designs that let consumers skip the checkout line and pay for their purchases with their mobile phones.

Retail 143

Retail Dallas Massachusetts Technology 143

PYMNTS

JANUARY 15, 2018

It also explains why some innovations in payments have been met with open arms by consumers and others given the cold shoulder. And why innovations that introduce more intelligence into the digital versions of those accounts that require little to no change of the consumer are highly valued by consumers, merchants and issuers.

Innovation 109

Innovation Payments Google Training 109

CB Insights

SEPTEMBER 26, 2018

One solution: in-house healthcare innovation labs. We put together a list of healthcare innovation labs from new entries to the field, as well as some of the oldest — and most familiar — names in health. Sometimes corporate innovation goes wrong , and we’ve written about corporate innovation theater before.

Innovation 73

Innovation Cleveland New York New York City 73

PYMNTS

SEPTEMBER 4, 2020

After cherished Boston dining spot, Stella, closed its doors due to pandemic losses, chef and owner Evan Deluty couldn’t let the dream die — or his heavenly preparations disappear — and has reinvented Stella as a gourmet food truck. Deluty told Boston.com, “I’m not into opening a brick and mortar right now.

Boston 205

Boston San Francisco New York City Portland 205

PYMNTS

JUNE 20, 2019

In an era of restaurant technology that provides diners with many choices, mobile order-ahead is more popular than ever with consumers. According to the latest PYMNTS Mobile Order-Ahead Tracker , some estimates peg mobile ordering at 60 percent of all digital food and beverage purchases.

Mobile 116

Mobile Jacksonville New York City New York 116

PYMNTS

FEBRUARY 20, 2020

Innovations in 3D and augmented reality (AR) eCommerce are leveling the playing field and bringing conversion-centered visual technology to any online retailer. Our new platform is designed to help brands and creators realize that goal, and bring their products to life in minutes rather than weeks.”. interactions.

Retail 259

Retail Maine Google Technology 259

PYMNTS

SEPTEMBER 19, 2017

According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years. Unified: Consumers also want a consistent brand experience across devices and channels. As of today (Sept. 19), the numbers are fairly impressive.

Retail 101

Retail Boston Study Branding 101

PYMNTS

JANUARY 23, 2020

Others are using self-service and mobile ordering creatively, as a competitive differentiator. Boston-based vegetarian fast food chain Clover Food Lab is getting one-third of its business via mobile ordering software it wrote itself — a bold move that most small to medium-sized businesses (SMBs) could never take on.

Dallas 131

Dallas Customer Experience Boston Mobile 131

PYMNTS

JULY 30, 2019

Delivery is not the only way that QSRs are trying to reach more consumers, of course — especially younger consumers married to their mobile devices and who all but take for granted the availability of ever more robust digital consumer experiences. Mobile represents roughly 60 percent of all digital restaurant orders today. McDonald’s.

Mobile 148

Mobile New York Philadelphia Google 148

PYMNTS

FEBRUARY 26, 2019

Caesars Entertainment announced that it has reached an agreement to offer DraftKings , the leading sports-tech entertainment brand in the country, providing market access for its online gaming products. In New Jersey and Mississippi, DraftKings Sportsbook mobile and retail allows players to bet for major U.S. and Australia. .

Online 108

Online Mississippi New Jersey Boston 108

Independent Banker

OCTOBER 29, 2014

Finding the right place, at the right pace in a volatile and uncertain mobile marketplace. Research and everyday observation show how consumers are increasingly using mobile technologies. But how far are they willing to go to do their banking on small mobile devices? By Collin Canright. Ed Bachelder, payments consultant.

Mobile 105

Mobile Community Bank Community Technology 105

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. And since iPhone users skew more to the affluent, it also denied those innovators the opportunity to monetize their spend. 23-25, 2020.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

APRIL 8, 2019

When it comes to mobile apps, nearly two in 10 consumers — or 17 percent — say that a large health and beauty retailer has a mobile app and they use it regularly per the PYMNTS Omni Usage Index. Even so, nearly a third — or 32 percent — of consumers were unaware of a mobile app by that kind of retailer. New Products.

Retail 152

Retail Oregon New Mexico Mobile 152

PYMNTS

NOVEMBER 11, 2019

Early accounts seem to indicate that the just-launched Apple -branded credit card is finding its way into customers’ hands, and into heavy use. The Apple Card offers users the option to gain 3 percent cash back when paying for Apple products and services and for purchases with Uber, Uber Eats, T-Mobile, Walgreens and Duane Reade.

Apple 101

Apple Massachusetts Data Cards 101

PYMNTS

OCTOBER 9, 2020

That’s why the always resourceful restaurant sector went all-in on mobile order-ahead (MOA) and kept the nation fed while industry players looked for their next move. A number of novel approaches show the creativity that pairs so well with food, as leading quick-service restaurants (QSRs) and fast-casual brands test cool new concepts.

Mobile 131

Mobile Boston Chicago Washington 131

PYMNTS

SEPTEMBER 17, 2020

Our enhanced agreement with DraftKings provides innovative opportunities as we look to deliver a best-in-class fan experience,” Giants Chief Commercial Officer Pete Guelli said in a statement. DraftKings already has similar arrangements with three NBA franchises: the Boston Celtics, Indiana Pacers and Philadelphia 76ers.

Online 168

Online Indiana New York Nevada 168

Celent Banking

FEBRUARY 1, 2017

A number of customer experience submissions this year focus on building out separate digital subsidiary brands within traditional institutions. These brands are basically separate products that offer a digital-first experience to a certain demographic, but are closely tied to the main bank. Submissions were a mix of the two approaches.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

PYMNTS

JANUARY 26, 2017

Layer3 is betting big on basic and premium channel bundles, going against major players AT&T, HBO and CBS and others that have embraced online streaming via desktop and mobile apps to compete with the likes of Netflix and Hulu. and has since rolled out to Chicago.

Washington 100

Washington Colorado Illinois Boston 100

PYMNTS

JANUARY 26, 2018

There are a few innovators trying to solve the problems of fashion fit and style, both online and in physical or omnichannel environments. A companion mobile app enables tagging of favorites, style comparisons and, of course, shopping recommendations. First, said Evans, the platform grabs data from the brand behind the product.

Data 116

Data Las Vegas Branding Online 116

PYMNTS

MARCH 11, 2016

After a bit of a bumpy start to the year, what has become a now multi-week debacle with the FBI over that phone and a solid month of share prices below $100, it has been a while since Apple has managed a whole week of headlines that were, more or less, positive and even hopeful about innovation in the offing.

Apple 100

Apple Houston Boston Mobile 100

PYMNTS

JULY 16, 2018

It’s Boston. It’s February (or maybe it’s May, because it’s still snowing in Boston). The firms are eyeing a confluence of mobile commerce, digital marketing and ease of payments. We call these companion apps,” he said of the mobile conduits, which are gaining traction and being deployed by Frieden’s firm. “So,

Millennials 109

Millennials Boston Retail Mobile 109

PYMNTS

DECEMBER 9, 2016

Innovators — particularly payments innovators — love this particular bon mot and spend a lot of time trying to build that new payments mousetrap, in the hopes that the world will beat a path to its door. If mobile payments is going to ignite, it’s going to have to do something consumers really care about.

Payments 100

Payments Mobile Innovation Boston 100

PYMNTS

OCTOBER 6, 2017

We’ve all heard of smart speakers — Amazon Echo, Google Home, Apple HomePod — but what about these other innovations, which are not dedicated devices but have connected capabilities baked right into the appliance? Innovations such as…. LG Everything. Users can also make adjustments by asking Alexa. Miscellaneous.

Google 118

Google Course Boston California 118

PYMNTS

MAY 24, 2018

Unlike more traditional brands, Wiivv doesn’t have inventory. Additionally, Wiivv works on a B2B to C strategy, partnering with leading brands to provide Wiivv’s fit tech as a platform. They also have been road-tested: One of the company’s staffers actually ran the Boston Marathon with the sandals. The Business Model.

Branding 103

Branding Examples Boston Retail 103

PYMNTS

JUNE 25, 2018

Then I went to Whole Foods on the North Shore of Boston Saturday morning to do some grocery shopping. I’ve been a Whole Foods shopper since I moved to Boston 17 years ago for the same reasons that each of you may be too: organic meat, seafood, produce and foods, great bread and cheese and a fun vibe. Prime Time at the Grocery Store.

Retail 156

Retail Branding Millennials Online 156

PYMNTS

JUNE 12, 2018

When Sephora announced the launch of a new 2,000-square-foot concept store in Boston last year , it unveiled a marriage of brick-and-mortar and digital: The store allowed customers the ability to order products in-store from the Sephora website, and it announced same-day pickup through its Sephora app, too.

Retail 109

Retail Examples Boston Mobile 109

PYMNTS

MAY 27, 2016

The weather in Boston – and it’s about darn time. The hope is that the brand/experience convo will lure in customers and keep them buying. Their retail experience needs a bit of reinventing , and she did that for the iconic brand when she joined them. Sizzle Or Fizzle: Wells Fargo Mobile Wallet. Burberry, Ms.

Bitcoin 109

Bitcoin Fraud Mobile Apple 109

PYMNTS

APRIL 16, 2018

That most of our elected officials don’t have any clue how Facebook, much less the platform business models that have powered so much innovation across industry segments for thousands of years, work. Not even 20 years ago, before digital, mobile and the always-on world in which we all live today, there were newspapers and television.

Google 121

Google Data social media Branding 121

PYMNTS

SEPTEMBER 17, 2016

Sure, spring can be great — unless, of course, “spring” where you live is best defined by six weeks of chilly rain followed by eight weeks of infernal heat (welcome to Boston). While pumpkin spice as the official flavor of fall may not have been Starbuck’s invention, it has proved to be one of its (not joking at all) greatest innovations.

Course 100

Course United States Boston Mobile 100

CB Insights

SEPTEMBER 6, 2017

Cafe X is a robotic cafe in San Francisco that serves premium coffee using mobile ordering and automation technology. MiniLuxe is a nail and beauty lifestyle lounge with locations in Dallas, Rhode Island, Los Angeles, and Boston. Follain is a healthy beauty store with locations in Boston, Washington DC, and Nantucket.

Maine 70

Maine Capital Rhode Island DC 70

PYMNTS

FEBRUARY 12, 2018

The average temperature in Boston in February is 37 degrees Fahrenheit, but on Saturday it was 52 degrees. What Innovation? We’re flying blind because we lack relevant data to build and then use the right frameworks to make confident, reasonable decisions that guide our businesses, and even our economy. A week ago it was 28 degrees.

Big Data 135

Big Data Data Retail Marketing 135

PYMNTS

SEPTEMBER 24, 2018

She stayed with Bell and the Boston Telephone Dispatch Company for more than 30 years until her retirement. Fearful of giving up ground to a tech intermediary — Apple , Google , Amazon — many OEMs are working with third parties to develop their own branded apps and connected in-dash experiences. population had a phone in their homes.

Google 190

Google Branding System Apple 190

PYMNTS

APRIL 20, 2017

I tried last night to make a reservation from Boston to San Francisco, and it told me that I had presented it with a first: There were no flights between those two cities. The brand has vowed of late to “transform the customer experience,” and it seems as though bots will be part of that equation. So what does the 2.0 American Express.

Groups 104

Groups San Francisco New York City Cards 104

PYMNTS

FEBRUARY 18, 2019

I hosted a digital discussion last week with an executive from Sift with more than 15 years of experience building trust and safety organizations for some of the biggest digital brands in the world – including Google , Facebook and Square. Good luck with that. Some consumers will take the bait, of course, but most won’t.

Cards 169

Cards Course Study New York 169

PYMNTS

AUGUST 12, 2016

Restaurants — the epicenter of payments innovation, it seems — were on the receiving end of a couple of new opportunities this week that could drive even more feet into them and help them grow. Barcode-Based Mobile Payments. It’s worth noting that CVS supports no other mobile wallet at this point. Here ya go… SIZZLE.

Lending 100

Lending Apple Cards Study 100