Remove Banking 2020 Remove Management Remove Online Remove Technology
article thumbnail

Fintech partnerships help TD weather the pandemic

American Banker

Mobile and online banking technologies that the Toronto bank previously rolled out, including a virtual assistant developed by Kasisto and money management tools made by Moven, have become much more popular since the arrival of COVID-19.

Fintech 97
article thumbnail

Maximize Online Banking Efficiency

Banking 2020

Today’s successful banking institutions must quickly adapt to dynamic business environments, deploy new technologies, and deliver consistent online services to meet their customer’s needs – anytime, anywhere, and with whatever device they choose. Marc Goodman is an independent marketing consultant for Sangfor Technologies.

Online 40
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

From Online to Mobile to Mobile-Only

Banking 2020

Just as the onset of online banking capabilities upended traditional industry practices, the slew of mobile banking apps now on the market, and the heavy adoption of those technologies by ‘millennials’ in particular, was bound to make even online banking look old-fashioned. It almost seems inevitable.

Mobile 40
article thumbnail

BofA adapting consumer tech for use with corporate clients

American Banker

Bank of America is applying a familiar arsenal — including APIs and its popular virtual assistant, Erica — to online business banking, cross-border payments and cash management in an effort to modernize those services.

America 92
article thumbnail

The Future for Banking Isn’t Online: Emphasizing the Digital Customer Experience

Banking 2020

For the most part, the days when branch managers knew customers by name are long gone. Without those personal relationships to foster loyalty, banks have to find a way to digitize that feeling of being known and understood — if they want to have any hope of maintaining customer satisfaction. But bank apps are often clunky and slow.

article thumbnail

By the Numbers: Biggest Pain Points in Customer Service

Banking 2020

An online study of 5,000 consumers in the US uncovered the worst aspects of getting help from customer service contact centers. Even the best–performing sector, online retail, had 33% of consumers complaining about this issue. Agents not knowing the answer: Offline retail (47%) and technology sectors (47%) performed the worst.

Retail 40
article thumbnail

Does Amazon mPOS death signal wider payment industry woes?

Banking 2020

It’s a question that’s beginning to be asked as the explosion of new technology in the payments industry means consumers and businesses are left with an endless stream of channels to use. For example, in addition to merely accepting a payment, mPOS systems can offer stock control and inventory management.