PYMNTS

NOVEMBER 13, 2019

Customers want to be able to access a full array of services beyond the physical branch through a variety of touchpoints, including ATMs, Internet of Things (IoT) devices and contact centers. The benefits of taking a digital-first approach to banking go beyond offering an improved in-person banking experience. About The Tracker.

Regional 109

Regional ATM Report Alabama 109

NCR

MARCH 27, 2017

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. One concept we can expect to become increasingly common is contactless withdrawal from ATMs. A developing technology. The benefits.

ATM 40

ATM Cards Examples Technology 40

Banking 2020

AUGUST 27, 2015

ATM skimming remains a big business for organized crime rings. Thus if banks are truly interested in using mobile phones as a primary form of authentication for ATMs, they will need to sell their customers on a better, more secure user experience. But that is just one issue with QR codes.

ATM 40

ATM User Experience Fraud UX 40

NCR

JULY 26, 2017

We live in an era defined by maximum mobility and service availability for consumers, where great strides in technological innovation have created an expectation for people to be able to access the things they want, when they want them. Consider the impact the likes of Amazon and Apple have had on the retail and music industries.

Mobile 81

Mobile ATM User Experience Meeting 81

Bobsguide

JULY 12, 2022

Banking and financial services are rapidly moving towards Software-as-a-Service (SaaS) solutions, which allow banks to move their technology stacks from vertically integrated, product-based business models towards open, horizontal models that provide banking as a platform. Evolution to BaaS. Plug and play – a growing trend.

Software 88

Software Customer Experience User Experience Mobile 88

PYMNTS

JANUARY 22, 2020

For others, like NatWest and Sabre , that means collaborating on corporate card products that augment the end-user experience. In the United Arab Emirates (UAE), payments technology company Edenred is strengthening its position in the payroll card market. Visa, Sabre Pair For Virtual Travel Cards.

Cards 131

Cards New York Lending Strategy 131

PYMNTS

APRIL 19, 2017

From phone support and mobile apps to ATMs and chatbots — when it comes to customer service, banking automation has come a long way. The company’s new technological development is intended to bring back the human component to customer service without relying on actual people. An Oscar-Worthy Banking Solution?

Digital Banking 180

Digital Banking Technology Samsung Meeting 180

PYMNTS

APRIL 4, 2019

The recent winners we have been seeing in the space have really won because of seamless functionality and well-executed user experiences. And those relationships, she noted, are an excellent starting ground for succeeding with innovations “where other technology platform have recently failed.”.

Mobile 169

Mobile Study Security social media 169

Celent Banking

OCTOBER 20, 2016

Since my coverage areas include branch and ATM channel technologies, I often get asked, “What distinguishes successful branch channel transformation initiatives?” Most banks appear to associate branch channel transformation with radical changes in the branch operating model. Lead with Human Capital, Not Technology.

Branch Design 100

Branch Design Capital Training User Experience 100

NCR

AUGUST 25, 2017

There are also differences in rules, policies and functionality that can make it difficult for transactions involving different solutions to deliver a coherent user experience. The consequence of this is an expanding ecosystem of operators and stakeholders, which must work together to deliver comprehensive change across the sector.

US 88

US Payments System Security 88

PYMNTS

JULY 13, 2017

It’s often declared dead, innovators of all stripes are constantly declaring war on it and it is so out of style that even technologies relating to it are considered doomed to the ranks of historical obscurity. The Literally Mobile ATM (Powered By BMW). What if the ATM came to them? The whole process looks like ordering a cab.

ATM 100

ATM Innovation Mobile User Experience 100

PYMNTS

MAY 4, 2017

Consumers want what they want, when they want it, and digital technology in recent years has more than facilitated it. When it comes to transacting money with friends the traditional and old-fashioned way, the experience can often be awkward and cumbersome. These uncomfortable moments can taint friendships. About the Tracker .

social media 104

social media Payments Millennials Mobile 104

Insights on Business

JANUARY 28, 2019

capture new revenue and increase user engagement. develop new insights from a convergence of data sources and predictive technology. capture new revenue and increase user engagement. develop new insights from a convergence of data sources and predictive technology. fight fraud more efficiently and accurately.

San Francisco 87

San Francisco Analytics Albuquerque Security 87

Banking 2020

JANUARY 15, 2015

Many banks have focused instead on enabling the consumer to have a better experience across a bank’s channels. While this is a good step forward, look for the transformation of the user experience across the transaction channels to begin now that we’re in 2015. Voices 2015 retail banking technology trends'

Retail 40

Retail Trends Millennials Mobile 40

William Mills

MAY 9, 2018

Again another financial wellness platform using machine learning technology. A TON of really old technology is being used in mortgage lending. In fact, Fiserv recently sold ALL of their mortgage technology to a PE firm. Grounding your organization’s digital transformation in people, processes, and technology is critical.

Security 40

Security Samsung Strategy San Jose 40

William Mills

MAY 11, 2016

Race Data brought bank client on stage who is thrilled with the product, he also states that the technology gives context to bank call center employees as well. ^KT. Diana Chin (HR & Operations). Katerina Frolovicheva (MD, Technologies Innovations). This certainly adds a lot of technological capacity to the community bank.

Video 40

Video Mobile social media Analytics 40

CB Insights

OCTOBER 31, 2019

Microsoft’s Satya Nadella referred to chat as the “third run-time” — an indispensable piece of operating a platform, second only to the operating system and the web browser. Mentions of chatbots in earnings calls and press releases skyrocketed, and for many, it seemed that chatbots might be the next big disruptive technology.

Industry 78

Industry Examples Tools Retail 78

CB Insights

MAY 15, 2019

DBS launched its Singapore innovation lab to break out of its “traditional banking mindset to think, behave, and deliver more like a technology company,” according to Neal Cross, chief innovation officer. DBS leaders expect to see more than 5,000 people actively innovating DBS’ services and operations at DAX each year. Founded: 2015.

Innovation 78

Innovation blockchain Technology Groups 78