PYMNTS

JUNE 27, 2016

This, everyone, is the Apple Pay story, 20 months post-launch. . Working with our partner, InfoScout, we fielded our latest quarterly consumer study of Apple Pay adoption and usage in early June and just completed our analysis. We now have observations every quarter since the launch of Apple Pay. PLEASE GIVE ME A TRY!

Apple 165

Apple Mobile Cards Payments 165

PYMNTS

NOVEMBER 20, 2018

For fitness aficionados and those just looking to get in a workout, several online platforms have emerged to help them bring home the gym experience. But NEOU Co-founder Nathan Forster found that existing offerings forced consumers to buy expensive equipment and lacked a great user experience. “I

Online 108

Online New York City User Experience social media 108

PYMNTS

MAY 3, 2016

Providing top-notch user experiences online and on mobile isn’t limited to retail categories. Sure, an Apple or a Microsoft that misses the mark with smooth site design and performance might have more egg on its face than others, but by and large consumers expect the best from every merchant they shop at.

Study 100

Study User Experience Apple Branding 100

PYMNTS

JUNE 2, 2016

Just about a decade ago, the checkout process at a retail shop was pretty simple — customers would wait in line to give their purchases to the cashier, who stood at a fixed point in the store, and then pay using cash or a credit card. Oh, how the times have changed.

Retail 100

Retail Software User Experience Payments 100

PYMNTS

APRIL 11, 2017

More recently, the online retail giant rolled out additional capabilities for third-party developers to create skills that leverage the voice-activated assistant’s location capabilities. Google Maps as a service has become a mainstay of online and mobile mapping across the U.S. and globally.

Google 134

Google Apple User Experience Retail 134

PYMNTS

OCTOBER 18, 2018

17) that it will enable tokenization services on all cards by 2020, as part of its Digital Commerce Solutions, a suite of offerings geared toward making online transactions speedier and more secure. Mastercard will work with Adyen, Digital River, Stripe, Square, Worldpay and its own eponymous gateway services to bring tokens to retailers.

Cards 150

Cards Security Online Branding 150

PYMNTS

OCTOBER 25, 2020

Verizon and Microsoft have teamed up to accelerate the delivery of private 5G networks for businesses, announcing a collaboration they said will transform the retail, transportation, logistics, manufacturing and healthcare industries. Making 5G a Reality. Samsung’s View. billion telecom equipment contract that Samsung signed with Verizon.

Technology 257

Technology Samsung Mobile United States 257

PYMNTS

FEBRUARY 7, 2020

India’s Gaana Streaming Service Far Surpasses Apple, Spotify. India has access to Apple Music and Spotify, but it’s the country’s homegrown Gaana that is getting the largest share of listeners. Stripe Powers Digital, In-Store Payments For Lightspeed Retail, Restaurant Customers. Why Consumers Are Firing Traditional Retailers.

Google 123

Google Retail United States Online 123

PYMNTS

JANUARY 16, 2017

All because that in-store experience has lost in the convenience game to online shopping. That’s according to the Capgemini Digital Transformation Institute ’s new report, “ Making the Digital Connection: Why Physical Retail Stores Need a Reboot.”

Retail 100

Retail Study Survey User Experience 100

PYMNTS

OCTOBER 1, 2020

We're focusing on the ability for consumers to use their rewards points at over 60 million merchants around the world, whether that’s online, in-store or via contactless using a major wallet such as Apple Pay or PayPal – and really bringing [loyalty redemption] to life.”. a seamless omnichannel experience.”. My Rewards 2.0

Apple 233

Apple Trends America Strategy 233

PYMNTS

APRIL 7, 2017

Amazon recently focused a bit of attention on smoothing out one of the rougher patches marring user experience and accessibility. Amazon recently fixed an early point of friction: the requirement that users enable Alexa’s skills via smartphone or web browser before they can use them. Here’s what we mean.

Google 101

Google User Experience Apple Retail 101

PYMNTS

OCTOBER 24, 2016

The answer, as it turns out, may actually lie within merchant eCommerce experiences rather than the wallets themselves. The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies.

UX 100

UX Mobile Apple Trends 100

PYMNTS

MAY 26, 2016

Retail chain Best Buy is betting big on customer service to keep its stores busy and beat competition from the likes of Amazon. Best Buy is also betting on driving engagement through in-store special areas for tech companies such as Apple, where customers can get exclusive presentations and services.

Minnesota 101

Minnesota User Experience Retail Apple 101

PYMNTS

OCTOBER 2, 2018

What would one say about a computer geek who said he could protect their online identity , and while doing do would make a bold move against the likes of Facebook and Google ? Technology that enables consumers to control their data as they shop, pay and perform other tasks online. As consumers become more cautious — cynical?

Data 189

Data Online Google social media 189

PYMNTS

JUNE 22, 2020

The business would also need to address all these issues without sacrificing its user experiences, ensuring that its Mexican consumers can shop and pay on its sites with the same degree of ease, speed and convenience as its U.S. The ability to service things like Apple Pay and Google Pay in the U.S.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

DECEMBER 30, 2016

Every year, the holiday season brings a flurry of consumers into retail locations to find that perfect gift for friends and family. But with a weak opening to the holiday shopping season reported, some retailers are looking for innovative ways to keep their customers happy and loyal to their stores.

Tools 122

Tools Retail Payments US 122

PYMNTS

AUGUST 14, 2018

Amazon and its ever-expanding marketplace of goods presents a problem that looms large in retail: try to beat ’em or try to join them. It’s not impossible to compete, but Amazon’s most notable and intractable competitors are super-sized themselves: Walmart, Google, Target, Apple, etc.

Retail 100

Retail Branding Course US 100

PYMNTS

OCTOBER 26, 2016

As the conference kicked off in Las Vegas last October, merchants and retailers around the United States began dealing with the effects and fallout of October’s EMV liability shift, as the technology became the standard for all retail payments. Better user experience. Better security.”. Stay tuned.

Security 100

Security Mobile Las Vegas User Experience 100

PYMNTS

AUGUST 1, 2017

Business Insider noted that Google is going to have to step up its smart home device game if it wants to remain competitive in the coming months, with new devices hitting the shelves from Apple, Microsoft, Samsung and possibly even Facebook. Consumers purchase home devices because they want to add convenience to their lives.

Google 101

Google User Experience Samsung Apple 101

PYMNTS

MARCH 20, 2017

What we learned was that scaling with a model built on selling local experiences was extremely difficult, and so we decided to pivot to a model based on sourcing and selling new to market — unique and well-designed products we’d love to buy ourselves. PYMNTS: How does Touch of Modern work from a member’s perspective?

Mobile 101

Mobile Resources Retail US 101

PYMNTS

DECEMBER 12, 2016

Not only is mobile making gift giving easier and faster, but it is also making the recipient of the gift have that much more of a better user experience because they can store their gift card in their mobile wallets, in their mobile apps, and have them with them all the time.”.

Cards 100

Cards Mobile Branding Retail 100

PYMNTS

AUGUST 15, 2019

And insofar as they shopped online, cards (credit and debit) were preferred by nearly three-quarters of respondents. Alipay reports its recent expansion into the Japanese market has seen a six-fold surge in retail adoption with more than 300,000 merchants there now accepting the mobile payment app. percent). .”

Mobile 154

Mobile Payments National Marketing 154

PYMNTS

JULY 27, 2017

Today, with the advancements made by companies like Google and Apple, voice-activated assistants have gone mainstream, and consumers use them for a variety of functions. Our goal with Bixby is to make it easier to use our phones, creating the best possible user experience for our customers.

Samsung 100

Samsung Google User Experience Apple 100

PYMNTS

JANUARY 25, 2019

Here’s another headache for Apple , which is already dealing with weakening iPhone sales : Its hold on Chinese mobile consumers looks set to weaken, at least over the long term, thanks to an app update designed to make the WeChat app even stickier than it already is. Apple Service Business. Mini Programs. Chinese Mobile Ecosystems.

Apple 144

Apple Mobile Retail User Experience 144

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. This must change from the top.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

FEBRUARY 7, 2018

Online auctions have evolved since the early days of eBay. Apple laptops for under $300, leather jackets for $50 — the value proposition is nothing if not direct: Come, bid on prices that go up a penny at a time and net amazing savings on luxury goods for a fraction of the cost. The most popular complaint about them? The waiting.

Online 100

Online User Experience Apple Retail 100

PYMNTS

AUGUST 3, 2017

The evolution of the retail industry is well underway, and it’s becoming more evident (perhaps as a response to eCommerce giants like Amazon) that retailers are looking for innovative ways to enhance their offerings. As eCommerce continues to shape the future of the industry, the retail landscape is constantly changing.

Retail 100

Retail Samsung User Experience Industry 100

PYMNTS

SEPTEMBER 2, 2019

Contactless launched in New York City, retail earnings season was an ongoing rollercoaster, Facebook decided to digitally mint its own currency, the iPhone lost its dominant footing, Prime Day made all the money and Elon Musk and Jack Ma debated whether AI will be humanity’s future or the end of us all. Tim Cook, CEO of Apple.

Payments 205

Payments Apple New York City Regulation 205

PYMNTS

JULY 31, 2019

After being the majority of Apple ’s revenue since 2012, the iPhone accounted for only 48.3 percent of Apple’s overall revenue in FYQ3, the first time that it hasn’t contributed over half of Apple’s sales in over seven years. On the big numbers, Apple reported a 1 percent year-on-year rise in revenue to $53.8

Apple 131

Apple User Experience Marketing Report 131

PYMNTS

AUGUST 18, 2016

PYMNTS: So, in your opinion, where is the future of the payments industry headed, and will retailers ever be able to figure out the $4 trillion online cart abandonment issue ? AK: The next two years in the world of payments is going to be unlike anything you have seen in the world of online payments in the last 10 or so years.

Apple 100

Apple Payments Retail Online 100

William Mills

MAY 11, 2016

Demoing first with apple watch. Is this the first time we have seen an apple watch as apart of a demo today? Portfolio outlooks, recommendation.Provide retail and advisory users the insight they need with Polly Portfolio. Svyatoslav Ostrovsky (Head of Retail Digital Business). Retail for a piece.

Video 40

Video Mobile social media Analytics 40

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

MAY 5, 2016

However, when it comes to making purchases at the point of sale, mobile payments users of the world (and, more specifically, the U.S.) have divided into three main camps: Android (Google), Apple and, most recently, Samsung. Apple has taken the single-channel approach, driving the user experience primarily from its iOS.

Mobile 100

Mobile Samsung Payments Apple 100

Celent Banking

MAY 19, 2016

And I am only talking about the physical POS; I haven't really ordered anything online or in-app while I was there. It looked really sleek on retailer desks and transactions seemed fast and easy. US was the first market in the world to see the launch of Apple Pay, Android Pay and a number of other digital wallets.

US 124

US Payments Apple Cards 124

PYMNTS

JANUARY 2, 2017

Winding down the year, the most recent Trackers examined just what it takes to get all those Christmas presents ordered online to loved ones across borders. From using virtual reality to overhauling the retail industry to shifting trends in cross-border payments, here are some of the highlights from our 2016 Trackers.

Retail 123

Retail Millennials blockchain Mobile 123

PYMNTS

APRIL 2, 2019

He pointed to his own firm — which, late last month, announced a deal with Tandem Bank to comply with PSD2 and enhance end users’ experiences, allowing developers to write to single APIs and access all banks. The user experience today, in authorizing online payments, crosses anywhere from five to 15 screens.

Software 165

Software User Experience Security Compliance 165

Fintech Labs Insights

JANUARY 8, 2016

December: Introduces bank account deposits using POLi online payment service. April: Launches Watch Bank for banking transactions on the Apple Watch. mBank & i3D : demoed their interactive, digital retail-branch concept. August: Reaches 1 million active users. September: Launches in Mandarin.

Innovation 12

Innovation Mobile Fintech Cards 12