PYMNTS

MARCH 20, 2020

It takes effort to balance seamless-but-fraud-free user experiences. Can The New England Patriots Brand Survive Losing Tom Brady? The superstar player is leaving with six Super Bowl rings, no apparent heir in place, and many league records — as well as a lot of the team’s brand equity.

Technology 181

Technology Apple New York City social media 181

PYMNTS

NOVEMBER 20, 2018

But NEOU Co-founder Nathan Forster found that existing offerings forced consumers to buy expensive equipment and lacked a great user experience. “I Forster said that his company, NEOU, does two things: For starters, it brings content and trainers to consumers in one place with the goal of providing a great user experience.

Online 108

Online New York City User Experience social media 108

PYMNTS

NOVEMBER 19, 2019

For instance, with the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” Branding matters, too, especially when outsourcing.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

APRIL 10, 2020

“The mobile application can sync various wireless devices, including Fitbit, iHealth, BodyTrace, Apple Health and Withings. As a direct-to-consumer (DTC) brand, Fruit Street constantly conducts A/B testing across its website and advertising campaigns to improve the user experience.

Retail 242

Retail Guidelines User Experience Branding 242

PYMNTS

OCTOBER 30, 2019

As the debut of 5G devices supercharges demand, Apple Inc. The combination of a lower-cost 4G phone and premium 5G handsets in the second half will help Apple appeal to both cost-sensitive users and high-spending customers.”. expects iPhone sales to return to growth next year. to Samsung Electronics Co.

Retail 100

Retail Apple Analysis Mobile 100

PYMNTS

APRIL 11, 2017

Users can also request a less specific set of data, such as zip code, to provide local insights and services. If users are primed to enable location-based services in their Echo devices, what’s stopping Amazon from jumping into navigation proper with Alexa as the helpful voice providing turn by turn guidance?

Google 134

Google Apple User Experience Retail 134

PYMNTS

OCTOBER 1, 2020

We're focusing on the ability for consumers to use their rewards points at over 60 million merchants around the world, whether that’s online, in-store or via contactless using a major wallet such as Apple Pay or PayPal – and really bringing [loyalty redemption] to life.”. a seamless omnichannel experience.”. My Rewards 2.0

Apple 233

Apple Trends America Strategy 233

PYMNTS

APRIL 7, 2017

Amazon recently focused a bit of attention on smoothing out one of the rougher patches marring user experience and accessibility. Amazon recently fixed an early point of friction: the requirement that users enable Alexa’s skills via smartphone or web browser before they can use them. Here’s what we mean.

Google 101

Google User Experience Apple Retail 101

PYMNTS

OCTOBER 18, 2018

Building on SRC, Turner told Webster, builds in the flexibility of having several ways to pay — spanning cards on file, eWallets like Apple Pay and Google Pay, or what she noted can be a “frictionless checkout without [the merchant] taking in your number. Turner said it is important for consumers to “see or hear the brand” as they transact.

Cards 150

Cards Security Online Branding 150

PYMNTS

APRIL 28, 2016

Apple has always kept a notoriously tight lid on what’s allowed on its official App Store. The point is: Apple has managed to establish a remarkably closed mobile ecosystem in an age of cross-platform compatibility. Or would Apple simply ban the Chrome app from iPhone as a blunt force cure? Chrome is the U.S.’s

Google 100

Google Apple Mobile User Experience 100

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” But Apple changed the definition of a cellphone — to a smartphone,” she remarked.

Apple 198

Apple Cards User Experience Examples 198

PYMNTS

MARCH 18, 2019

Faster is part of a user experience, Edwards said, but not the entirety of it — and the future of faster payments and disbursements in general, he noted, is in building that better optimized total payments experience. Apple Pay, Edwards noted, is a good experience, in fact it’s an improvement on using a card in many ways.

Cards 144

Cards Apple Payments User Experience 144

PYMNTS

OCTOBER 24, 2016

The answer, as it turns out, may actually lie within merchant eCommerce experiences rather than the wallets themselves. The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies.

UX 100

UX Mobile Apple Trends 100

PYMNTS

JANUARY 3, 2017

Rewards can help lure customers to a brand and keep them there. I think merchants and issuers alike see the value of rewards in creating a storyline for customers, enhancing the relationship with the brand and driving stronger loyalty,” he added. Retail is a dog-eat-dog world, operating at times on the thinnest of margins.

Retail 137

Retail UX Cards Branding 137

PYMNTS

AUGUST 14, 2018

It’s not impossible to compete, but Amazon’s most notable and intractable competitors are super-sized themselves: Walmart, Google, Target, Apple, etc. For some retailers and brands, the risks outweigh the rewards: Sears, Best Buy, Nike and Chico’s are all big names that have added their shops to the Amazon digital marketplace.

Retail 100

Retail Branding Course US 100

PYMNTS

FEBRUARY 7, 2020

India’s Gaana Streaming Service Far Surpasses Apple, Spotify. India has access to Apple Music and Spotify, but it’s the country’s homegrown Gaana that is getting the largest share of listeners. Gaana — Hindi for “song” — tapped into grassroots strategy and budget prices to take on rivals.

Google 123

Google Retail United States Online 123

PYMNTS

AUGUST 10, 2017

Santander’s Head of Technology Innovation, Ed Metzger, was quoted as saying: “The worlds of technology and banking continue to evolve at pace, working hand in hand to deliver a friction-free user experience. More than two-thirds believed AI could become the face of their brand. We are excited to be the first U.K.

Security 156

Security Technology Fraud User Experience 156

PYMNTS

DECEMBER 12, 2016

But not brand. Not only is mobile making gift giving easier and faster, but it is also making the recipient of the gift have that much more of a better user experience because they can store their gift card in their mobile wallets, in their mobile apps, and have them with them all the time.”. Therein lies a conundrum.

Cards 100

Cards Mobile Branding Retail 100

PYMNTS

OCTOBER 20, 2017

For example, Wang said, when Apple came to China, the company didn’t make many changes to its product. It did translate various product offerings into Chinese, but did not customize user experience or pricing for the local market. They assume the same strategy that worked everywhere else will work there, too.

How To 103

How To Apple Examples Payments 103

PYMNTS

OCTOBER 8, 2018

“The media has declared chatbots the digital version of the little black dress: a technology staple that every brand must now have and every payment type must now commerce-enable,” Karen Webster wrote about six months into the great bot binge of the extreme excitement gunning up in the ecosystem around them. “And

Google 168

Google Samsung User Experience US 168

Cisco

APRIL 13, 2021

Banks can compensate for this disadvantage with their well-known brand and the high level of trust of their customers . In addition, they should always provide the information to the customer on the optimal channel (omni-channel strategy) in order to ensure the best possible user experience.

Examples 76

Examples Mobile Online User Experience 76

PYMNTS

JANUARY 25, 2017

Last week, Alphabet’s smart home brand, Nest, announced the launch of its line of products — like smoke and CO detectors, surveillance cameras and thermostats — in four new European markets. Perhaps the differences in features, user experience and device functionality between apps will add up to enough to keep all five up and running.

Google 100

Google Software Mobile User Experience 100

CB Insights

JANUARY 8, 2019

As Apple CEO Tim Cook has said, the healthcare market makes the smartphone market look small. With the release of the Apple Health Record and Apple Watch with a single-lead EKG, it’s evident that Apple has officially entered the healthcare space. Get the 76-page APPLE IN HEALTHCARE Report. Table of Contents.

Apple 78

Apple Data Industry Study 78

PYMNTS

MARCH 20, 2017

Touch of Modern was also one of the first eCommerce destinations to offer Apple Pay-enabled shopping. As a result of earning that trust with our customers, we can give designers and manufacturers a platform to reach a sizable customer base and get brand exposure that has higher reach and engagement than other marketing channels.

Mobile 101

Mobile Resources Retail US 101

PYMNTS

JANUARY 28, 2021

Three trends will help subscription businesses meet these goals: bundling, enhancing the user experience and redoubled customer retention efforts. While it’s been a timeless strategy, over the past year businesses have increasingly latched onto the power of bundling in driving brand affinity, customer growth and retention.

User Experience 271

User Experience Trends Strategy Customer Experience 271

NCR

SEPTEMBER 1, 2017

Many hugely successful companies and globally recognized brands have demonstrated what can be achieved when design is placed at the heart of how a business operates. This is an approach that is being embraced by the likes of Barclays, BBVA and Bank of Ireland. The case for design in business.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

PYMNTS

JUNE 29, 2017

Well, some of us did — mostly those who were willing to sleep on the sidewalk outside an Apple Store got it on day one. When the first version of Apple’s App Store launched in 2008, there were only 500 apps in it. million apps in the Apple App store, not to mention the additional 3.4 And on June 29, 2007, we finally got it.

Apple 150

Apple Mobile Innovation social media 150

PYMNTS

NOVEMBER 25, 2019

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. One big question is the balance between Google’s brand and role in all of this, and the role of participating FIs. Google’s Aim.

Google 272

Google Fintech Payments Apple 272

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

MAY 5, 2016

However, when it comes to making purchases at the point of sale, mobile payments users of the world (and, more specifically, the U.S.) have divided into three main camps: Android (Google), Apple and, most recently, Samsung. Apple has taken the single-channel approach, driving the user experience primarily from its iOS.

Mobile 100

Mobile Samsung Payments Apple 100

PYMNTS

JULY 14, 2016

With our user experience, we do a much better job at the moment than most traditional banks,” Stalf said. He then cited Number26 as having been singled out by Apple as the only banking provider in Europe that is also a leading app in the digital giant’s App Store. Then he took it slightly further. “I

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

Insights on Business

APRIL 6, 2017

They want a user experience that is designed, simple, easy to use, and innovative. In addition to brand new APIs from IBM, IBM Cloud for Financial Services includes apps from partners including Xignite, Accern, Plaid, FinLeap, Ripple, and Monetise, making it possible to mix and match.

Las Vegas 194

Las Vegas Fintech User Experience Trends 194

William Mills

MAY 11, 2016

Demoing first with apple watch. Is this the first time we have seen an apple watch as apart of a demo today? Customers can store all of their online profiles in one secure location to improve user experience. Branded version is available. ^KT. As a co-branding solution, it would work very well.

Video 40

Video Mobile social media Analytics 40

PYMNTS

JANUARY 2, 2017

He pointed out that the interest of big companies was driven by a desire from their customers for new security methods and that biometric technology offers businesses the chance to have a strong customer authentication process without sacrificing the user experience. “In In short, biometrics are here to stay,” McDowell told PYMNTS.

Retail 123

Retail Millennials blockchain Mobile 123

Fintech Labs Insights

MAY 30, 2017

CEO Miron Lulic urges you to think of the “serendipity” of real-time offers provided on platforms like airline fare aggregator Kayak, and imagine the same user experience in financial services. To build the brand consumers think of first whenever they need a financial service. What is SuperMoney ?

UX 22

UX Online Comparison Lending 22

CB Insights

OCTOBER 10, 2017

An explosion of new consumer finance brands is transforming how people save, spend, and manage their money. At the time of acquisition, it had 700,000 users and had processed about $12 billion in transactions since its launch in 2013. It can burden users with excessive information and friction that ruins the user experience.

Tools 78

Tools Millennials US Maine 78

William Mills

SEPTEMBER 7, 2016

Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands. From their web site: Swych’s patent pending mobile gifting platform enables users to send “Swychable” gifts from their mobile device that can be instantly redeemed for electronic gift cards of more than 90 popular brands.

Mobile 40

Mobile Cards Fraud Data 40