PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Lumin Digital’s cloud-based digital banking platform was built using modern, market-leading technology and offers “a tightly integrated and customized experience.”

Security 130

Security Illinois User Experience Digital Banking 130

FICO

FEBRUARY 2, 2022

Be fascinated by your customers, not your technology. Make customers feel safe. I covered commandments 1, 2, and 9 in my post on The Customer Journey. Many enterprises have succumbed to the inclination to digitize everything, which by default leads to cold, clinical experiences. Omnichannel is customer-led.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

PYMNTS

OCTOBER 8, 2020

She said speed is increasingly critical, as technology is evolving fast, commerce channels are proliferating quickly, and consumers bounce between traditional commerce websites and “Facebook, Instagram, email, YouTube and Snapchat” on their road to making purchases. Leveraging The Data. .

Customer Experience 160

Customer Experience Branding Video Data 160

PYMNTS

SEPTEMBER 7, 2017

Think the life of a vice president of analytics is all about the numbers? But in an interview with PYMNTS, Massy Najafi , who serves in that role at Guardian Analytics , shed light on more than a few other aspects of the job. PYMNTS: What does a day in the life of a VP at Guardian Analytics look like? Think again.

Analytics 116

Analytics Fraud Innovation Industry 116

PYMNTS

JANUARY 8, 2021

Equifax has inked a deal to purchase artificial intelligence (AI)-powered fraud prevention and digital identity technology provider Kount for $640 million. Kount’s staff members will become a part of Equifax’s United States Information Solutions (USIS) business unit and will still be based in Boise, Idaho, according to a Friday (Jan.

Idaho 295

Idaho Fraud United States Customer Experience 295

Perficient

JULY 12, 2022

In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. From these key values, customer journeys and the experiences they deliver bring these brand values to life for the consumer. population (just over half of the U.S.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

BankInovation

JULY 2, 2020

Core technology provider Jack Henry is upgrading its security measures for banking clients. based company this week announced it is partnering with NuData Security to provide more robust measures to identify fraudulent online banking users. “We The Monett, Mo.-based

Security 64

Security Analytics Software Online 64

Perficient

JANUARY 20, 2021

Healthcare leaders have access to more healthcare data and technology than ever before allowing them to transform patient and member care. Data, analytics and healthcare consumerism [3:10]. Data ethics, data privacy and data security [29:33]. – Juliet Silver, Healthcare Chief Strategist. Listening Guide.

Data 508

Data Case Study Analytics Apple 508

FICO

JANUARY 17, 2020

At FICO, we are tremendously proud of the work we do with leading banks, automotive lenders, and telecommunication providers to transform their customers’ experiences. consumers reported waiting more than 30 minutes to secure financing for the purchase of an automobile. First up, buying a new car.

Customer Experience 59

Customer Experience Lending Analytics Video 59

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

PYMNTS

OCTOBER 15, 2018

Recent reports indicate an uptick in fraudsters targeting large FIs, and headlines surrounding security breaches and cyberattacks fill the news on a near-daily basis. Visa and Mastercard designed the 3DS protocols and provide them under the names Verified by Visa and Mastercard Secure Code. s upgrades, however. For example, 3DS 2.0

Fraud 165

Fraud Security Mobile User Experience 165

FICO

SEPTEMBER 29, 2022

Delivering Trust for Risk-Aware Telcos - Using Data and Analytics. Pre-screened, right-sized offers and the efficient use of ‘just-in-time’ data are helping telcos win, retain and safeguard more customers – regardless of age or credit profile. Clearly, customers’ needs can change in an instant. FICO Admin. by Tim Young.

Analytics 52

Analytics Data Risk Management Customer Experience 52

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. CA Technologies’ Roadmap.

Security 100

Security CA Payments Big Data 100

PYMNTS

NOVEMBER 11, 2019

These solutions use Big Data analytics and machine learning (ML) to help businesses better detect fraud and reduce the risks of financial losses. Such insights can also help firms improve customers’ experiences and lower operational costs. . This is a problem that can be easily remedied.

Analytics 116

Analytics Data Fraud Tools 116

PYMNTS

MARCH 28, 2018

Compromise Security For Customer Experience. The evolution of the internet means customers are more demanding, and less patient, Lee said. Customers demand instant gratification and ease — thank you, Amazon, for delivering that customer experience,” he said. “As Machine Learning Steps In.

Security 110

Security Strategy Fraud Customer Experience 110

PYMNTS

DECEMBER 8, 2017

It was a mixed bag of funding, with a few startups working in more traditional B2B technology, including expense management and SaaS. secured $40 million in Series C funding, reports this week said. Continually improving our customers’ experience with BitPay is a priority for us as we plan our next steps for product development.”.

Bitcoin 139

Bitcoin Analytics Payments Capital 139

Perficient

NOVEMBER 30, 2020

It needs to address integrating identifiers across available touchpoints and devices, customer preferences and interests, data sources that include first-, second-, and third-party data. To become more data-driven and personalize customer interactions, you need to address three key data management trends: volume, ubiquity, and user demands.

Management 309

Management Data Analytics Course 309

PYMNTS

DECEMBER 26, 2016

Here is the response from James Jenkins, director of payment security at CA Technologies …. In turn 2016 was the year that, in our opinion, three pillars for the future of payments emerged: eCommerce, data analytics and 3-D Secure 2.0. New payment experiences will continue to emerge and vary from merchant and issuer.

Payments 123

Payments eBook Analytics CA 123

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

JUNE 27, 2019

Fraudsters are finding new ways to slip past technological defenses, which leaves banks constantly upgrading the tools used to keep them out. For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

Gonzobanker

SEPTEMBER 4, 2018

Executives are quickly finding, however, that rather than gaining valuable efficiencies from their vendor partnerships, technology options represent a huge execution risk. In fact, leaders are faced with navigating a perfect storm of suboptimal technology choices.

Technology 117

Technology Resources Fraud Strategy 117

Cisco

APRIL 26, 2022

The future of financial services will be shaped by the ability of financial institutions to extract and deliver more customer value from data. The convergence of mobile, cloud, and IoT technologies continues to create new opportunities for institutions to deliver personalized and contextual financial services. Customer Value.

Big Data 148

Big Data Data Analytics Examples 148

Insights on Business

JULY 23, 2018

That said, there are two points where they seem to agree: 72 percent expect more emphasis on customer experiences than on products over the next few years. They believe macro-economic factors, technological advances and market pressures will be the three biggest external influences over the next few years.

Innovation 96

Innovation Security Case Study Strategy 96

PYMNTS

FEBRUARY 12, 2018

Transaction banking products provider Intellect Global Transaction Banking (iGTB) and cloud-based software solutions firm Pivotal are partnering to enhance corporate banking technology for businesses in the U.S. The companies made an announcement Friday (Feb.

Lending 158

Lending Analytics Software Customer Experience 158

PYMNTS

AUGUST 11, 2020

These customers want to be able to complete their transactions as quickly as possible, meaning the onboarding process must be swift and seamless to ensure they do not abandon it for faster competitors. Around The Digital Onboarding World. This will give them more time and flexibility, according to the FI.

Report 247

Report Guam Hawaii Security 247

Bobsguide

APRIL 29, 2022

Utilizing NXTsoft’s API strategy, a financial institution can combine best-of-breed independent components and integrate them so that they work together seamlessly to provide an outstanding customer experience. NXTsoft’s other solutions include data analytics, data management and data migration. About NXTsoft.

Denver 148

Denver Atlanta Fintech United States 148

Banking 2020

APRIL 28, 2015

Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control. He has worked on multiple process initiatives for systemic improvement.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

JULY 29, 2020

PayU is continuously developing cutting edge AI/ML based products and services and partnering with Feedzai enhances our capabilities to offer secure, seamless transactions to our customers,” Tomso said. The partnership with Feedzai comes seven months after PayU acquired a majority, $185 million stake in PaySense.

Payments 131

Payments America Customer Experience Analytics 131

PYMNTS

MAY 29, 2018

is looking to buy NSO Group, an Israeli company that sells military-grade technology, for around $1 billion. NSO makes cybersurveillance products, including Pegasus spyware, and sells them primarily to government security agencies. We provide companies with technology to optimize the customer-care components of their businesses.

Groups 164

Groups System San Francisco Software 164

PYMNTS

NOVEMBER 17, 2020

FIs and merchants are rolling out numerous initiatives and technologies to tackle APP fraud. These technologies can monitor consumers’ payment habits to determine whether they deviate from the norm and warrant further investigation. Another report from the Federal Trade Commission determined that U.S. Fighting Back Against APP Fraud.

Fraud 223

Fraud Payments Survey Security 223

PYMNTS

DECEMBER 3, 2018

That’s why Huzar and his team are leveraging features like user profiles, data analytics and artificial intelligence (AI) to protect customers who do business on the platform. As a result, companies like OfferUp are putting in place security solutions to protect both segments of their customer base.

Fraud 108

Fraud Customer Experience Security Analytics 108

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. This strategy allows customers to go, see, touch, question and understand the products by speaking with representatives. This is where Cisco technology can help. Empower the branch.

America 109

America Customer Experience Operations Survey 109

PYMNTS

SEPTEMBER 17, 2018

To prioritize certain payment methods, HomeAway finds out which methods are highest in demand by utilizing consumer data and analytics. “We Going forward, HomeAway plans to explore emerging payment technologies, including cryptocurrencies. “Our Building An Intuitive And Secure Experience. The Future Of Travel Payments.

Data 122

Data Analytics Security Payments 122

Perficient

OCTOBER 8, 2020

The idea is that everyone in an Enterprise with appropriate rights and security should have access to insights off their enterprise data for effective decision making. When we talk about an Analytics Hub we are enabling analytics products on Teams. Enable Analytics Content (True Hub Experience).

Analytics 579

Analytics Management Data Security 579

PYMNTS

JUNE 22, 2020

A poor customer experience can cause FIs and enterprises to lose customers, of course. And for the customers, there’s the rabbit hole of trying to prove that the bad guys co-opted their names, social security numbers and other data.

Fraud 193

Fraud Cards Risk Management Customer Experience 193

NCR

SEPTEMBER 14, 2016

Creating Agile Branches: FIs have increasingly excellent data collection, analytics, and prediction capability to inform them on where to distribute their branches, how to staff them, and kind of service, transaction and sales experience to offer where they can derive the best staff cost: sales revenue ratios.

Customer Experience 40

Customer Experience Strategy Training Operations 40