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Bank Of America Sees Personalized Video As Key To Rewards-Program Loyalty

PYMNTS

It’s been a busy year in digital banking as the pandemic has driven consumers online to manage as much of their day-to-day lives as possible. When Bank of America Rewards Executive John Sellers glanced at his in-house numbers over the last year, the evidence was plain to see.

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Bank of America to Launch Erica This Month

Bank Innovation

EXCLUSIVE – Bank of America is all set to launch its AI powered bot Erica this month, Michelle Moore, head of digital banking at BofA told Bank Innovation. Our focus with innovation has been on, how can we make the lives of our customers easier?” Moore said.

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Digital Banking Consumers Still Don’t Fully Trust Online Bill Pay

Bank Innovation

Convenience, not trust, is why people choose to pay their bills online, according to Fiserv’s quarterly report on consumer payment trends. It revealed that while 59% of consumers surveyed paid bills online, more than half of them said they did not trust the […].

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Entersekt Teams With Cellulant For More Secure Digital Banking

PYMNTS

24) that the collaboration with Cellulant will help “drive consumer confidence in digital banking and boost the adoption of digital payments on the continent.”. Our clients trust us to not only be constantly innovating around digital banking and payments, but also to guarantee safety and security.

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How Bank of America Will Improve Erica, Its Virtual Assistant

Bank Innovation

Bank of America is proud of its virtual assistant, Erica, which has 3.5 million users and 11 million transactions within three months of its launch, Michelle Moore, head of digital banking at BofA, said at the BAI Beacon conference in Orlando yesterday. But Erica still has a long way go.

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Bank of America Q2 Saw $18B In Zelle Payments

PYMNTS

Zelle P2P payments increased 79 percent year-over-year (YoY) in the second quarter of 2019, Bank of America said Wednesday (July 17), signaling the latest burst of growth for that payment method. In its Q2 2019 financial release , Bank of America also gave updates on its mobile and digital efforts.

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Bank Of America Rolls Out Digital Tool For Entrepreneurs

PYMNTS

Bank of America announced on Wednesday (Feb. 6) the launch of Business Advantage 360, a digital dashboard aimed at helping entrepreneurs manage their business finances. In a press release , Bank of America said the new dashboard is available to business banking customers, giving them a view of their cash flow.

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