PYMNTS

AUGUST 20, 2020

Now, months into the “new normal” of a remote workforce , organizations have accelerated their digitization roadmaps, with financial functions like accounts receivable (AR) taking precedence with modernization efforts and investments. A Gradual Process. “What Deluxe has found is a need for transitional services,” he said.

Strategy 262

Strategy Data Fintech Fraud 262

Perficient

APRIL 24, 2024

Recognizing the need for a comprehensive operational overhaul, we proposed a transformative journey from spreadsheet reliance to a robust data strategy initiative. Learn More: Digital solutions that transform how you connect with your customers and grow your business. Let us navigate your journey to success.

Strategy 371

Strategy Data Analysis Operations 371

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. That’s the new thing that's important, and I think it fits right into the wheelhouse of the new digital-first paradigm.”.

Innovation 318

Innovation Data Examples Community Bank 318

PYMNTS

AUGUST 13, 2020

As Amazon, Target and Walmart hog the spotlight with a steady stream of newsworthy notices, grocery giant Kroger has been assiduously implementing, and benefiting from, a three-year-long digital transformation that has quietly made the brand into an eCommerce powerhouse. It’s hardly alone in the digital 3.0

Online 196

Online Customer Experience Report Technology 196

Perficient

FEBRUARY 15, 2022

which highlighted increasing the focus on advisor marketing technologies and digital advertising to increase lead generation and new client acquisition, and it’s becoming clear that the old way of finding and interacting with investors is dying. What are the top digital concerns from your clients/prospects?

Rhode Island 340

Rhode Island Management Delaware New Jersey 340

Perficient

JANUARY 26, 2022

When I asked Kevin Colletti, a digital strategist at Perficient whose past roles included head of digital strategy at ING (now Voya), what set companies like TD Bank apart from some of its competitors, he said, “It comes down to a few things that fall under what we at Perficient call ‘journey science.’

Customer Experience 484

Customer Experience Strategy Digital Strategies Analytics 484

PYMNTS

AUGUST 5, 2020

The great digital shift, along with the pandemic, has brought all manner of activities into the virtual realm — most notably, of course, commerce itself. More recent and current trends have created tailwinds for Coinstar to pivot toward and embrace the great digital shift that has been the hallmark of the pandemic.

Bitcoin 339

Bitcoin Course Cards Payments 339

Perficient

AUGUST 4, 2023

Partnering with the right digital transformation service provider is vital to thrive in this digital age. A proven track record of guiding businesses through digital complexities is crucial for unlocking their full potential, driving efficiency, and ensuring exceptional customer experiences, leading to long-term success.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

Perficient

APRIL 25, 2022

The consumer journey involves complicated terminology and morbid situational analysis increasing the aversion to shopping for many of these products. As a whole, it’s amazing that the consumer ever gets to the shopping cart at the end of the journey. Follow us as we embark on this journey of understanding the commerce process.

Strategy 419

Strategy Analysis US Technology 419

FICO

FEBRUARY 17, 2023

Banks and other financial institutions are adopting a digital first strategy, and there’s no going back. The shift to digital payments has spurred a reinvention of the humble wallet. Not in the traditional, physical sense anyway, as my wallet diet has led me to wholeheartedly embrace digital transformation.

South Carolina 52

South Carolina Fraud Management Payments 52

Perficient

MAY 9, 2022

Not exactly, but understanding the individual buying journey and creating trust through the entire buying process is what will help drive conversion and loyalty over again. . Finally, develop buying journeys that show your understanding and empathy across all the touchpoints of the buying journey. . Your starting point .

Strategy 294

Strategy Study Survey US 294

Perficient

MARCH 21, 2024

By partnering with experienced automation fabric service providers, organizations can unlock new opportunities for growth and innovation while navigating the complexities of digital transformation. For organizations embarking on their automation journey, let us know and find out how we can help you!

Report 275

Report Industry Operations America 275

Perficient

AUGUST 15, 2020

Healthcare journey maps take time to build, require input from multiple groups, and may uncover uncomfortable findings about the patient journey in your health system. Here’s why to build healthcare journey maps: 1. Healthcare journey maps uncover pain points in the healthcare consumer journey. Imagine an ideal.

System 332

System Branding Groups Customer Experience 332

Gonzobanker

APRIL 20, 2020

As banks evolve to a digital-centric operating model, one of the laments Cornerstone often hears from our clients is, “Compliance won’t let us do that.” The reality is that both financial institutions and fintech solutions providers can drive better customer experience and still be compliant in a digital world.

Compliance 78

Compliance Customer Experience Guidelines Technology 78

Insights on Business

NOVEMBER 8, 2018

I thought one panel participant explained eloquently where the financial services industry is in the digital transformation journey when he put it in terms of the incumbent bank’s relationship with fintechs. And I had the pleasure of hosting a panel of CEOs three mornings in a row.

Industry 143

Industry San Francisco New York City Fraud 143

PYMNTS

MAY 4, 2020

“Any strategic CFO will recognize the need for digital transformation.” With so much paper stuck in AR and AP departments, the B2B payment functions are prime digitization targets that could yield efficiencies and cost savings well after economic disruption settles. The Rise Of The Virtual Card. The eInvoicing Challenge.

Cards 165

Cards Payments Data Fraud 165

Perficient

FEBRUARY 8, 2022

Perficient’s Kevin Colletti recently joined forces with Srini Alagarsamy and Patrick Daly from GM Financial, as well as Adobe’s Chris Young to present the webinar, “How GM Financial Elevates the Customer Experience with Journey Science.” There are three strategic responses to meet customer expectations: Launching new digital offerings.

Customer Experience 294

Customer Experience Meeting Analysis Strategy 294

BankNXT

SEPTEMBER 26, 2017

If the management team have zero digital experience, how can they lead the bank through a digital transformation journey? The digital transformation journey on BankNXT. Story by Chris Skinner.

Management 49

Management Digital Banking Fintech 49

Bobsguide

DECEMBER 5, 2017

To stay relevant in the current constantly changing digital world, and give your customers what they want, financial organisations need to rethink what they do in a smarter way, re-imagine the customer journey, keep up with change and be more agile, more flexible, trying and delivering new things.

Innovation 88

Innovation Marketing 88

Perficient

MARCH 10, 2022

Our engagements range from implementing Drupal websites and portals to strategizing personalization and customer journeys, including clients in regulated industries like healthcare and financial services. Making A Difference for Our Healthcare Clients. Why Choose Perficient for Acquia? .

Customer Experience 474

Customer Experience Innovation Regional Community 474

Perficient

MAY 2, 2022

For insurance commerce, desired outcomes should consider converting the customer to a policyholder and delivering a journey that makes them confident in their purchase and more likely to become loyal to your brand. How are you leveraging opportunities to grow your business? Goals and Objectives – Finally, how do you measure success?

Strategy 491

Strategy Company Marketing Strategies Marketing 491

Perficient

MAY 23, 2022

Innovative – as the world evolves with more digital acceptance, how is your commerce technology leveraging adjacent capabilities such as telematics or application performance indicators (APIs)/embedded insurance to create new buying opportunities and support consumer retention.

Strategy 294

Strategy Technology Customer Experience Innovation 294

Perficient

JULY 15, 2020

This Digital Transformation approach will help enterprises looking to re-platform, helping various Line of Businesses embark on the journey for Self Service Analytics, Modern fully managed Data Platform services etc. So how do you embark on this journey? Digital Transformation. Align them to Scores. Business SMEs.

Data 497

Data Customer Experience Analytics Industry 497

Accenture

DECEMBER 8, 2020

We know digitally mature banks comprehensively outperform their peers, and that’s reason enough for those lagging on the digital curve to start transforming themselves. However, undertaking this digital journey is crucial in another way, too: it will help….

System 388

System Marketing Analytics Digital Banking 388

Perficient

JANUARY 4, 2024

From enhancing decision-making processes to revolutionizing customer interactions, the influence of AI has positioned enterprises at the forefront of a dynamic digital era, where adaptability and integration of cutting-edge technologies are paramount for sustained success.

America 309

America Data Customer Experience US 309

Accenture

JULY 19, 2022

This access to a massive market creates a unique opportunity for the key telecoms players to offer streamlined, end-to-end customer journeys, which can be powered by frictionless digital…. The post 3 key areas where payments can empower telecoms appeared first on Accenture Banking Blog.

Payments 315

Payments US Marketing Trends 315

Perficient

JANUARY 26, 2022

When I asked Kevin Colletti, a digital strategist at Perficient whose past roles included head of digital strategy at ING (now Voya), what set companies like TD Bank apart from some of its competitors, he said, “It comes down to a few things that fall under what we at Perficient call ‘ journey science.’

Customer Experience 221

Customer Experience Strategy Digital Strategies Analytics 221

Perficient

OCTOBER 18, 2021

Key Takeaways: Developing a digital collections strategy that considers the customer’s past, present, and future state is a balancing act that requires a cross-functional approach. Leveraging personas is key. Customer experience really matters in collections. The creditor who prioritizes the customer always gets paid first.

Strategy 492

Strategy Customer Experience Analytics Groups 492

Perficient

DECEMBER 3, 2020

The need for companies to evolve their digital commerce experiences is apparent. To make sense of this process, we have put together a guide, Deconstructing the Data-to-Content Journey: Understanding Commerce in Manufacturing , that examines both data and content and how to create successful buying experiences. Business Benefits.

Data 309

Data Video System How To 309

Payments Source

MAY 25, 2021

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Cards 169

Cards 169

The Financial Brand

APRIL 27, 2021

The post 6 Ways Digital Is Transforming the Customer Journey In Banking appeared first on The Financial Brand. Consumers are a different breed than before the pandemic and adapting to their new expectations is crucial for financial institutions.

Branding 41

Branding Customer Experience Digital Banking Strategy 41

The Financial Brand

FEBRUARY 12, 2021

Achieving digital banking maturity is a process that requires a focus on the components of digital transformation and a culture that embraces change. The post Digital Banking Transformation is a Journey, Not a Destination appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Branding Big Data Customer Experience 43

The Financial Brand

MARCH 22, 2021

The post 4 Ways to Strengthen the Digital Banking Sales Journey appeared first on The Financial Brand. A practical guide to account opening, confirmation, onboarding and cross-selling, and how all four must work together to build engagement.

Digital Banking 35

Digital Banking Branding Customer Experience Marketing 35