PYMNTS

JUNE 22, 2017

Fighting fraud is a lot harder online, and a lot harder for merchants and consumers, as card-not-present transactions become the preferred method of malfeasance. In one recent announcement, payments provider TSYS and real-time learning technology platform Featurespace said they were joining forces to offer fraud prevention tools.

Fraud 162

Fraud Tools Cards Online 162

PYMNTS

JUNE 13, 2019

If it seems like cases of fraud and hacking are always in the news, that’s because new incidents pop up practically every day. According to the new Digital Fraud Tracker , total losses due to fraud equaled $4.2 According to the new Digital Fraud Tracker , total losses due to fraud equaled $4.2

Fraud 110

Fraud Security Retail Tools 110

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. Unfortunately, most banks don’t gather fraud data across payment channels or track “pre-crime events.”

Conference 195

Conference Payments Fraud Data 195

PYMNTS

JANUARY 13, 2020

As 2020 gets into full swing, artificial intelligence (AI) is in a peculiar position. You can bet on its arrival during the 2020s though — at least according to the message sent as part of the latest PYMNTS Masterclass with Brighterion , an AI-focused company owned by Mastercard. Take just a few data points: 63.6 Credit Risk.

Fraud 207

Fraud Customer Experience Data Technology 207

FICO

FEBRUARY 23, 2022

When it comes to fraud, are people worried about the wrong things? New data suggest that people are concerned about fraud, but one of the biggest threats seems to be flying under the radar, at least for consumers. That threat is fraud scams – tactics and techniques that fraudsters are using to trick people into giving away their money.

Fraud 52

Fraud Survey Customer Experience Retail 52

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon.

Conference 221

Conference Las Vegas Fraud Case Study 221

FICO

MARCH 30, 2023

Both from a cash and a fraud perspective, my curiosity was piqued, and I fell down the rabbit hole to learn more. Fraudsters Love Digital Real-Time Payments All this rapid change is great for one thing — fraud. This is the scam where the unwitting customer is fooled into sending real-time money transfers to scammers.

Fraud 52

Fraud ATM South Carolina Management 52

PYMNTS

MAY 10, 2019

Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. In short, the new rule might require companies that deal with ACH payments to retool their fraud detection systems. New NACHA Rule.

Payments 178

Payments Fraud Security Customer Experience 178

Abrigo

FEBRUARY 3, 2020

Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S. Dollars for innovation tied up in IT infrastructure. Fraud Prevention. Fraud Prevention. Fraud Prevention. Technology spending priorities. Asset/Liability.

Resources 150

Resources Security Customer Experience Fraud 150

FICO

OCTOBER 31, 2019

As the adoption of EMV chip card technology has fueled a move to card not present (CNP) fraud , FICO analytic scientists are keenly focused on improving FICO® Falcon models’ CNP fraud detection. In early 2019 we rolled out our highly effective new high-value fraud CNP models to better combat fraud around the world.

Fraud 40

Fraud Cards Analytics Customer Experience 40

PYMNTS

DECEMBER 26, 2019

One can almost feel it in the bones: the excitement to come in the world of payments in 2020, as innovation sparks new business models and disruption. Part of that future seems likely to involve open-source software, and that’s why PYMNTS recently caught up with Arvind Swami, director of FSI for Asia-Pacific at Red Hat.

Software 132

Software Payments ATM Course 132

PYMNTS

FEBRUARY 14, 2018

As the world’s leading digital identity authentication network, this financing will enable Payfone to continue to offer its digital identity authentication services that helps companies battle fraud while still boosting customer satisfaction, enabling clients to increase their revenue. ”

United States 100

United States Fraud Customer Experience Innovation 100

PYMNTS

OCTOBER 22, 2020

Mitek also contends that its new, NFC-enhanced digital identity verification solution will also provide an easier and more intuitive experience for customers of banks and other financial institutions while also helping to thwart fraud.

Technology 134

Technology Comparison Security Customer Experience 134

Abrigo

SEPTEMBER 2, 2020

See how digitization can improve customer experiences. One reason some community financial institutions may be reluctant to adopt more digitalization is due to the belief that it leads to a more impersonal customer experience. Capitalizing on PPP innovations for a better experience. Fraud Prevention.

Lending 259

Lending Community San Antonio Survey 259

NCR

AUGUST 10, 2017

This tech-driven transformation of the payments and retail sectors is set to continue, so what impact could the most cutting-edge innovations have in the years to come? According to Intel , the “breathtaking” rate of growth in the IoT could result in it encompassing 200 billion objects by 2020, compared to two billion in 2006.

Industry 75

Industry Retail Innovation Payments 75

Abrigo

SEPTEMBER 2, 2020

See how digitization can improve customer experiences. One reason some community financial institutions may be reluctant to adopt more digitalization is due to the belief that it leads to a more impersonal customer experience. Capitalizing on PPP innovations for a better experience. Fraud Prevention.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

JANUARY 28, 2020

The problem often stems from the environment in which they are operating — one that can put the brakes on innovation, even when innovation is key to thriving. Owens noted that Elan aims to improve the customer experience by providing mobile functionality, geolocation, AI-based fraud protection and all forms of digital payments.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

SEPTEMBER 18, 2019

In the latest Payments And The Platform Economy Playbook , PYMNTS looks at how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. To weed out false sellers, the marketplace uses automated programs and human customer service agents.

Online 126

Online Case Study Branding Fraud 126

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. trillion by 2020, which has prompted some online marketplaces to work on resolving fraud repercussions. Online Resale.

Online 101

Online Fraud Branding social media 101

Cisco

JANUARY 26, 2022

Incumbent financial institutions continue to build trust- based relationships through the expertise of their financial professionals while pursuing digitization to optimize customer experience and improve operational efficiency.

Meeting 100

Meeting Customer Experience Study Tools 100

PYMNTS

DECEMBER 18, 2019

You can count on at least one thing for retail in 2020: Things will get much more personal. Indeed, the latest Payments and the Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Evidence of that comes from the world of quick-service restaurants.

Retail 131

Retail Tools User Experience Technology 131

PYMNTS

DECEMBER 20, 2019

Retailers and other customer-facing platforms adapted alongside the internet to offer these payment innovations, but legal firms still view many of these methods with trepidation. The company is expanding its in-app legal tools to include settlements, and will offer ACH payments to all users by the end of January 2020, he added.

Security 130

Security Innovation Data Payments 130

PYMNTS

SEPTEMBER 9, 2019

A recent study revealed that 87 percent of insurers are looking to invest more than $5 million in AI before 2020, and more than half are considering using the technology to innovate their processes. Insurers view AI as a tool with the potential to support everything from speedier payments to fraud protection.

Tools 148

Tools Study Technology Examples 148

CFPB Monitor

APRIL 1, 2021

fraud detection and financial crime monitoring). Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. Comments on the RFI must be received by June 1, 2021. Uses of AI.

Risk Management 78

Risk Management Training Lending FDIC 78

FICO

FEBRUARY 17, 2023

Innovation Born of Necessity Recently, my digital wallet visions were tested by my rusty golf skills. Consumers in India processed 48 billion digital transactions across bill payment, wealth and loan management, insurance, shopping, and entertainment as far back as 2020. TJ holds a B.S. in computer science and a M.S.

South Carolina 52

South Carolina Fraud Management Payments 52

PYMNTS

SEPTEMBER 22, 2017

PYMNTS: How would you define your company’s approach to innovation? SS: Our approach to innovation is two-pronged. The third tier of technical innovation involves people — not just APIs. The second and overlooked area of innovation is in the area of user experience.

Innovation 140

Innovation Knowledge Base Online Mobile 140

Gonzobanker

DECEMBER 19, 2022

In January, we were discussing crypto and the need to formulate customer crypto strategies. In December, the founder and CEO of Crypto Exchange company FTX was arrested in the Bahamas (yah, don’t ask) and charged with fraud and conspiracy. Let’s see how this new scale allows for big investments in future innovation.

Community 216

Community Fintech Industry Innovation 216

William Mills

FEBRUARY 7, 2017

Key trends in this year’s report include the continued evolution of payments technology, increased adoption of self-service and innovative branch automation technology, and further enhancements to mobile banking – all converging as part of an overlying strategy to improve the customer experience. Download the full report here.

Report 40

Report social media Customer Experience Industry 40

Gonzobanker

DECEMBER 20, 2019

Its Baldrige-winning tenacity on customer experience is legendary and consistent. It is an innovator with tech (e.g., Netflix co-founder Marc Randolph said the leading trait of an innovator is identifying pain. In the 2020 payments world, making the right choice is a high stakes, but limited option game for bankers.

Idaho 148

Idaho Conference Data Marketing 148

ZootBlog

OCTOBER 11, 2016

We spoke with Mark Miyamoto, Director, Compliance, Risk, Fraud Solutions for Danal; a company that provides mobile identity and authentication solutions driven by real-time connections into the databases of mobile network operators (MNOs), to discuss the latest in m-commerce. Everyone is going mobile and data changes frequently.

User Experience 60

User Experience Mobile Data Las Vegas 60

CB Insights

FEBRUARY 13, 2020

Over the last decade, Stripe has expanded its platform beyond payments processing to handling more complex marketplace transactions through Stripe Connect, while also offering complimentary services to help facilitate online commerce, drive growth for customers, and expand the funnel of internet businesses globally. Fraud prevention tools.

Online 98

Online Company Retail Payments 98

FICO

NOVEMBER 30, 2022

Profitability and Customer Financial Health in Retail Banking. Here’s how to strike a balance that delivers long-term benefits for customers' financial health. Tue, 02/18/2020 - 14:57. The goal here isn’t to know customers perfectly. Takeaway insight: this customer is likely to prefer a pickup truck. FICO Admin.

Retail 52

Retail Data Analytics Fraud 52

Gonzobanker

DECEMBER 17, 2021

It was a cray cray year for mergers and acquisitions (M&As) in 2021 coming out of COVID slowdown in 2020. This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. We can’t wait to see next year’s successes. THE BANKER AWARDS. Bank Deal of the Year. 82% to over 2.3% You tell us.

Fintech 142

Fintech Strategy Leadership Lending 142

FICO

JANUARY 27, 2020

I am going to keep looking forward – especially when it comes to 2020 predictions for fraud and financial crime. Enjoy and happy 2020! We all know that fraud can happen to you or your loved ones, but what we should we be doing to advocate and protect ourselves? Fraud and Financial Crime Convergence Gets Real.

Fraud 52

Fraud Compliance Customer Experience Technology 52

FICO

APRIL 21, 2020

More Contactless Customer Experiences. We’ll likely see businesses continue certain practices for having less physical contact with their customers, as well as less contact among fellow customers themselves. We have the innovation and technology. In some ways, consumer behaviors will have changed forever.

Community Bank 75

Community Bank Community Lending Fraud 75

PYMNTS

JULY 29, 2019

It’s pretty much a given these days that – more or less – a business is nothing without a robust mobile experience when it comes to commerce, payments and customer experience. That ideal applies to sellers of products and services alike, and helps to fuel and guide so much innovation going into 2020. Fresh Risks.

Fraud 148

Fraud Customer Experience Innovation Retail 148

FICO

OCTOBER 26, 2021

With more financial institutions focusing on customer experience (your competitive advantage), don’t take your member relationships for granted and continuously look for ways to improve and offer your members more. Customer Development. Wed, 09/09/2020 - 15:36. Make the Most of Your Unique Competitive Advantages.

Analytics 52

Analytics Community Branding Data 52