PYMNTS

FEBRUARY 17, 2020

Brick-and-mortar retailers are bringing smaller-scale, cutting-edge technology to city locations. In eCommerce, Wine.com had a banner 2019, and the company expects more customer experience improvements in 2020 as they aim to engage a new generation of wine connoisseurs.

Innovation 160

Innovation Customer Experience Data Retail 160

PYMNTS

DECEMBER 28, 2018

It’s going to be a significant conundrum for banks servicing small businesses in 2019: how to cut costs and invest in digitization, while maintaining a strong relationship with clients and providing the advisory services they need. Bank technology provider nCino has kept this challenge in mind throughout 2018. back office, too.

Fintech 177

Fintech Customer Experience Tools Technology 177

PYMNTS

FEBRUARY 6, 2020

With digital innovation in delivery and click-and-collect in its quick-service restaurants (QSRs), Yum! is still a business in transition, Gibbs said, and the company has made improvements over the last three years in food quality, speed of service, its loyalty program and upgrading its technology for online ordering as well as delivery.

Branding 142

Branding Innovation Customer Experience System 142

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

OCTOBER 8, 2020

The following Deep Dive explores how restaurants are using the latest dining and ordering technology to satisfy these requirements. A December 2019 study found that 70 percent of restaurant customers have used mobile devices to interact with restaurants, for example, although the nature of their interactions varies.

Innovation 141

Innovation Fraud Mobile Security 141

PYMNTS

JULY 31, 2019

Even in 2019, there persists this idea in the mainstream that invention stems from the epiphany and late-night toil of the solitary scientist. The FinTech moment is just beginning — much more innovation is certain to come, along with the funding and partnerships that will fuel those pushes. And that’s where we come to FinTech.

Fintech 192

Fintech Innovation US Payments 192

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Financial firms are in the process of moving new and legacy customer-facing applications to the cloud.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

PYMNTS

OCTOBER 5, 2020

According to the NPD Group , COVID-19 brought the year’s good start to a halt, with March athletic shoe sales down about 40 percent compared to 2019 and taking a 50 percent hit in April. Fleet Feet has come up with proprietary technology to address that. More than one million Fleet Feet customers have used the technology.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

DECEMBER 31, 2018

There has been an assumption that if SCO is installed, customers will use it, and the retailers will shave costs. As they open new stores, they do so with a complete mentality change and a much more diverse approach to the customer experience and self-service. This couldn’t be further from the truth.

Innovation 150

Innovation Retail eBook Branding 150

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. Start by looking inward To develop a digital, customer-centric financial institution, it must first look inward.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

JUNE 27, 2019

Fraudsters are finding new ways to slip past technological defenses, which leaves banks constantly upgrading the tools used to keep them out. For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

CB Insights

MARCH 19, 2019

Download the free report to learn about the biggest emerging trends in AI and strategies to watch for 2019. One of the top AI trends to watch in 2019 will be the growth of edge AI across applications. Look for increased investment to the sector in 2019 and beyond. Track all the 2019 AI 100 startups in this brief on our platform.

Trends 78

Trends Training Data Apple 78

Abrigo

FEBRUARY 3, 2020

Key Takeaways At many financial institutions, a substantial share of the IT budget is tied up in technology infrastructure and maintenance and cannot be used for new initiatives. Technology spending priorities. Dollars for innovation tied up in IT infrastructure. The trend away from on-premise technology.

Resources 150

Resources Security Customer Experience Fraud 150

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. But the keys to success go beyond technology.

Survey 150

Survey Customer Experience Payments Management 150

Cisco

APRIL 7, 2019

We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How to deal with Big Data: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

FEBRUARY 24, 2020

But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. The consumer doesn’t just buy a candle – she has an experience that extends well beyond the purchase. It ran a fashion show at 25 stores in March 2019.

Retail 210

Retail Branding New York City Indiana 210

FICO

JANUARY 6, 2020

Here are the 5 customer development posts from 2019 with the most views on the FICO Blog. Consumer Banking Predictions 2019: Four Trends to Watch. In 2019, it will become increasingly clear that these transformation projects require more than just new technology, they also require significant organizational changes.”. .

Data 52

Data Analytics Lending Trends 52

Accenture

MAY 22, 2019

For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. percent between 2017 and 2019, down from 5.1 Companies are moving cash off the balance sheet and investing in areas like wages, capital expansion and innovation. But the pendulum has swung in the other direction.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

NOVEMBER 9, 2018

“The strength of our brand in Japan, the momentum in our business, and the spirit of our partners who proudly wear the green apron give me great confidence in our ability to elevate the Customer Experience and drive growth to continue to build our brand,” Kevin Johnson, Starbucks president and chief executive officer, said in a press release. “We

Leadership 145

Leadership Customer Experience Branding Mobile 145

PYMNTS

JANUARY 14, 2021

As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The new relationship will allow Walgreens to address those priorities by tapping into Mastercard’s services, including data analytics, loyalty, customer engagement and cybersecurity.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

FEBRUARY 5, 2020

The innovative hub addresses the industry’s plea for an easy, automated way to exchange transaction information. He added that “Phixius changes all of that” by using congruent regulations and “leveraging blockchain technology.”. Payments on the ACH Network reached a 12-year high in 2019, with 24.7 billion payments, up 7.7

Data 130

Data blockchain Fraud Customer Experience 130

PYMNTS

OCTOBER 18, 2019

Technology is the future. If you look at five of the six largest companies in the world today, they are technology companies,” said Premier David Burt. “We If existing and new businesses cannot innovate in Bermuda, they will find other jurisdictions to innovate — meaning Bermuda will lose out on opportunities.

blockchain 101

blockchain Samsung Bitcoin Innovation 101

PYMNTS

FEBRUARY 20, 2020

Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret. Marketing activities are closely tied to the team’s experiments. “To between Q1 and Q4 of 2019.

UX 210

UX Retail Technology Mobile 210

Accenture

OCTOBER 14, 2019

Guest blogger Markus Naumer examines how digital payments technology is enhancing credit lending and showing promise in addressing consumer credit-aversion challenges. Delivering such payments-driven propositions to drive top-line growth and efficient operations for credit issuers requires banks and other payments players to, well, innovate.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

DECEMBER 31, 2019

Might the coming year be marked by innovation at the point of sale (POS)? The PYMNTS 2019 end-of-year survey of 30 executives asked for payment-related predictions that could (theoretically) be placed in a time capsule to be unearthed 12 months hence. We’ve barely gotten through the holiday shopping season of 2019.

eBook 170

eBook Millennials Cards Survey 170

Cisco

APRIL 7, 2019

We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How to deal with Big Data: 1.

Trends 48

Trends Cyber Security Big Data Analytics 48

PYMNTS

AUGUST 13, 2020

Digitizing has worked well for Kroger, a fact that is clearly evident in its recent fiscal first-quarter earnings report, in which “the supermarket mega-chain showed a 19 percent jump over first-quarter 2019, with a total sales take of $42 billion. It’s hardly alone in the digital 3.0 Finance reported earlier this year. “As

Online 196

Online Customer Experience Report Technology 196

PYMNTS

JANUARY 8, 2019

The retailer plans to pilot technology products using Microsoft’s Azure platform at two stores, one in Ohio and one in Washington. Kroger is seeking to bring new customer experiences to market faster, drive personalization with insights and help store associates become more productive. The Grocery Market.

Arizona 109

Arizona Technology Ohio Customer Experience 109

Alex Jimenez

FEBRUARY 27, 2019

IBM Think 2019 Campus. As noted in a previous post, I attended IBM’s Think 2019 conference in San Francisco earlier this month. The topics discussed varied from arcane technology topics to discussions about general innovation. The hot topics that I heard during these four days were: AI, Cloud, Diversity, and Innovation.

blockchain 40

blockchain Conference Security Innovation 40

PYMNTS

JUNE 25, 2019

Banks are required under PSD2 to develop API portals that provide their customers’ data to interested third parties, thus enabling such entities to build and offer competing products and services. They are [already] being challenged by a lot of the FinTechs and the larger technology companies.”.

Fintech 122

Fintech Customer Experience Data User Experience 122

PYMNTS

JANUARY 21, 2019

It also goes with the territory anytime a new innovation comes to market. “I Ten years later, you couldn’t get a car without them,” noting that some innovations quickly become a consumer standard because they completely upgrade and transform the experience. Instant payments is a spear-tip technology in much the same way.”.

Payments 185

Payments Innovation ATM Cards 185

PYMNTS

SEPTEMBER 17, 2019

ATO and other fraud methods that rely on using stolen credit card numbers or other personal information are becoming decidedly popular with bad actors, who are employing increasingly sophisticated technologies to execute their scams. market debut. There were 4.1 About the Tracker.

Fraud 196

Fraud Digital Banking Delaware Tools 196

FICO

DECEMBER 18, 2018

Here’s my advice for 2019 in a nutshell: With IFRS 9 impacts and €780 billion of NPL in Europe alone, stop reading about AI and start thinking about optimization. For many, many customers, collections is their experience of a lender.). 2019 and 2020 will see a steepening of that incline. OK, let me unpack that.

Analytics 45

Analytics Regulation Regional Marketing 45

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. Food Retail Innovation. Solid evidence of that was provided during the recent first-quarter 2019 earnings season.

Google 115

Google Mobile Retail Innovation 115

Accenture

AUGUST 15, 2019

We see this people evolution occurring across three main elements: new roles, new ways of working and innovative learning. Now, it’s becoming clear that the combined workforce of people and machines is what will help banks capture the most value from technology-enabled back-office change. 4 Accenture 2019 Banking Technology Vision.

Operations 150

Operations Survey Strategy Examples 150