Chris Skinner

MAY 29, 2017

During the discussions at Dot Finance Africa, there was a very interesting dialogue about the mobile network operators (MNOs), with panels featuring Airtel and M-PESA. It was interesting to hear them talking directly about how they focus upon the customer experience and their singular objective of convenience.

Mobile 283

Mobile ATM Operations Customer Experience 283

Abrigo

FEBRUARY 3, 2020

Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S. Dollars for innovation tied up in IT infrastructure. Technology spending priorities. Asset/Liability. Fraud Prevention. Portfolio Risk & CECL. Learn More.

Resources 150

Resources Security Customer Experience Fraud 150

PYMNTS

SEPTEMBER 19, 2019

Pharmacy retail giant Walgreens and Alphabet-owned drone company Wing have teamed up on a pilot program to deliver products to the doors of customers, according to a Sept. The companies want to take advantage of the pilot endeavor to get products to customers in minutes, and continue to develop the technology. . 19 release. .

Virginia 109

Virginia United States Customer Experience Retail 109

PYMNTS

NOVEMBER 9, 2016

The largest fast-fashion growth retailer in the country is also the most innovative when it comes to customer engagement. Rue21, which uses the Aptos retail technology platform, has won the loyalty of its teenage customers, as well as a Gold Award for Customer Engagement. It has more than 1,200 stores in 48 states.

Retail 175

Retail Strategy Analytics Operations 175

PYMNTS

MARCH 16, 2017

Williams-Sonoma announced its operating results for Q4 and fiscal year ended January 29, 2017 on Wednesday (March 15). In 2016, we delivered revenues of over $5 billion, which included another year of double-digit growth across West Elm, our newer businesses Rejuvenation and Mark and Graham, and our company-owned global operations.

Leadership 100

Leadership San Francisco Branding Customer Experience 100

Accenture

AUGUST 15, 2019

We see this people evolution occurring across three main elements: new roles, new ways of working and innovative learning. Learn more about the importance of an agile workforce in creating the new bank back office in our report, Untangle Banking Operations: Simplify the experience, simplify the work. Roles reinvented by AI.

Operations 150

Operations Survey Strategy Examples 150

PYMNTS

MAY 4, 2017

billion transactions at approximately 660,000 merchant locations in 2016. Businesses in the food and beverage industry will enhance their operations and customer experience with our innovative point-of-sale solution,” said Bank of America Merchant Services CEO Tim Tynan in the press release covered by Finextra.

America 100

America United States Customer Experience Industry 100

PYMNTS

DECEMBER 27, 2016

“Yahoo’s decision to eliminate its travel assistant bot speaks more to their overall business concerns at this time than the market for chatbots,” said David Horton, managing director of innovation at Synechron. “As Reason being, 2016 was such a great year for chatbots. This chatbot really utilizes intelligent messages.

Customer Experience 153

Customer Experience Branding Retail Strategy 153

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. For instance, in 2016, 5 percent of Starbucks ‘ sales came from mobile orders, a figure that has since increased to 12 percent. Heck, yeah!”.

How To 144

How To Fraud Online Mobile 144

PYMNTS

MAY 3, 2019

However, with business owners and entrepreneurs often taking a page out of their personal lives as consumers, the eventual adoption of emerging solutions is an inevitable part of FinTech innovation. Only a few years ago, small businesses lagged in global payments technology uptake. In the U.K.,

Payments 151

Payments Fintech Customer Experience Technology 151

PYMNTS

MARCH 26, 2020

Furthermore, vending machine innovations continue to fuel the cash-free trend, despite concerns of shutting out those with less access to digital payments. That eCommerce giant, Amazon, is among the companies tapping unattended operations to satisfy time-strapped customers. Around The Automated Retail World.

Retail 141

Retail Trends Customer Experience Technology 141

PYMNTS

OCTOBER 21, 2016

billion in 2016 to $27.9 According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. The market in APAC is expected to grow at the highest CAGR between 2016 and 2021. billion by 2021 at a CAGR of 23.9

Management 100

Management Marketing Regional System 100

Celent Banking

SEPTEMBER 13, 2016

We judge those initiatives on three core criteria – business benefits, degree of innovation, and technology or implementation excellence. The winners receive their awards during Innovation and Insight Day, Celent's flagship event, and the case studies of winning initiatives are featured in Celent reports. Good luck!

Case Study 100

Case Study Innovation Guidelines Study 100

PYMNTS

JULY 23, 2018

With the deal, PayU said it has invested and/or made acquisitions totaling more than $350 million since 2016 when it began to expand across the globe. A source told Reuters the deal was valued at between $80 million and $100 million.

Leadership 101

Leadership Customer Experience Analytics Payments 101

PYMNTS

MAY 26, 2016

There is a lot of opportunity to remove friction from the payments experience. But according to newly released research by the NRA (National Restaurant Association — or buns, not guns, as it is fond of saying), a third of restaurant operators say they are behind in tech use. What The Data Shows. But not for every establishment.

Mobile 132

Mobile Payments Las Vegas Operations 132

PYMNTS

JUNE 19, 2018

And though some restaurants are making strides on technological innovation, some restaurants still have a way to go. As restaurants seek to innovate with consumer preferences in mind, here are some online features that consumers look for in their preferred restaurants: Third-Party Aggregator App.

Survey 115

Survey Cards Study Innovation 115

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. For instance, in 2016, 5 percent of Starbucks ‘ sales came from mobile orders, a figure that has since increased to 12 percent. Heck, yeah!”.

How To 108

How To Fraud Mobile Online 108

William Mills

SEPTEMBER 9, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. Hybrid approach to empower advisors, remain compliant and really help customers. Auto-financing is ripe for innovation. AutoGravity empowers the customer to take control of the process and know their options before going to dealership.

social media 40

social media ATM Mobile Customer Experience 40

Jeff For Banks

DECEMBER 27, 2022

Anxiety from insiders chiding them to innovate because this customer or that customer asked about some piece of technology their other bank has. For example, if you empower employees to present innovation ideas to your executive team or a committee, do so in a systematic way. Among bankers, there is anxiety.

Innovation 78

Innovation Fintech Conference Austin 78

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. 01:20 pm William Mills, CEO of William Mills Agency, and Stephen Ramirez, CEO of Beyond the Arc, discuss highlights from FinovateSpring 2016 Day 1. Customize video, like you would a direct mail piece. Maria Gurina (Bus. Nathan Stevenson (CEO).

Video 40

Video Lending social media Analytics 40

NCR

APRIL 24, 2017

Using technology to reinvent customer experience. The Canadian provider focuses on delivering the front-end technology and services required to achieve the customer experience it is looking for, leaving traditional bank functions such as card issuing and money holding to Canada’s OSFI-regulated Peoples Trust.

Retail 75

Retail Customer Experience CA Innovation 75

Tech and Finance

NOVEMBER 8, 2017

Last year we had over 150 submissions, half again as many as 2016, which was itself a record year. Winning a Celent Model Bank Award is a great way to do that. ” Send nominations to Dan through the Celent contact form or Twitter…. Winning a Celent Model Bank Award is a great way to do that.

Conference 28

Conference Customer Experience Innovation Operations 28

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. Diana Chin (HR & Operations). Katerina Frolovicheva (MD, Technologies Innovations). This is a leading bank in Russia, with a track record of fintech innovation. David Carr (Innovation Manager). Virtual reality?

Video 40

Video Mobile social media Analytics 40

NCR

OCTOBER 5, 2016

During 2016 we heard FI executives acknowledging that face-to-face contact, reliable knowledge and personal service remain extremely important across a wide demographic spread of customers, both for complex and simple product purchases. “Is a digital solution always the best way?” ” he asked.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

NCR

JANUARY 25, 2017

During 2016 we heard financial executives acknowledging that face-to-face contact, reliable knowledge and personal service remain extremely important across a wide demographic spread of customers, both for complex and simple product purchases. “Is a digital solution always the best way?” ” he asked.

Customer Experience 40

Customer Experience ATM Technology Millennials 40

FICO

JANUARY 24, 2018

In 2016, FICO was still a relatively new player in the cyber and enterprise security space. In 2017 we were honored to receive a Chartis Innovation Award for the Enterprise Security Score, in recognition of the market-proven predictive analytics and innovative machine learning technology FICO has successfully applied to the cyber domain.

Conference 55

Conference Customer Experience Maine Exercises 55

NCR

JANUARY 16, 2017

In the UK alone, for example, there were 29 new banking licence applications in progress in 2015, and the likes of Apple Pay and Google Wallet are making great progress in developing innovative new services to entice customers with the promise of better value and convenience. More simplified operations. A more digital business.

Trends 40

Trends Retail Customer Experience Resources 40

Gonzobanker

SEPTEMBER 4, 2018

Long-neglected contact center operations are finally getting attention from the C-suite. Just last month, customer experience player Avtex acquired competitor and fellow Genesys re-seller/integrator Adapt Telephony Services. Today’s contact center is the critical human voice of successful multi-channel delivery.

Technology 117

Technology Resources Fraud Strategy 117

CB Insights

SEPTEMBER 21, 2017

Launched in April 2016 in partnership with The Warranty Group’s London General Insurance Company, Amazon Protect offers protection against accidental damage, breakdown, and theft for Amazon purchases ranging from washing machines and mobile phones to kitchen appliances and tablets. We take a look at the expansion of that effort here.

Branding 34

Branding UX Google Strategy 34

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery. Click here to download the December 2016 PYMNTS.com Unattended Retail Tracker™.

social media 100

social media Survey Retail Technology 100

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

CB Insights

JULY 24, 2018

In fact, Aurora has made 11 cannabis acquisitions since 2016. The cannabis landscape is experiencing new innovations in healthcare, agriculture, and consumer product goods. Aurora will leverage Shopify’s platform to grow demand for its products, improve customer experience, and scale operations in domestic and international markets. .

Company 66

Company Industry Trends Groups 66

PYMNTS

MAY 17, 2016

While hard to imagine now — a week off of another round of disastrous earnings and falling share prices — Sears at one time and for a long time was probably the most innovative retailer in America, if not the world. Sears is also looking to reform and do some light innovating with a new store design.

Retail 103

Retail Colorado Innovation Branding 103

FICO

JANUARY 26, 2018

Globe Telecom (Globe), one of the major telecommunications services providers in the Philippines, has reduced account delinquencies by 40 percent year-on-year, since its deployment of FICO ® Customer Communication Services (CCS) in 2016. What areas of operations is Globe looking to improve following this project?

Regional 63

Regional Analytics US Customer Experience 63

NCR

JANUARY 25, 2017

During 2016 we heard financial executives acknowledging that face-to-face contact, reliable knowledge and personal service remain extremely important across a wide demographic spread of customers, both for complex and simple product purchases. “Is a digital solution always the best way?” ” he asked.

ATM 40

ATM Customer Experience Millennials Technology 40

PYMNTS

FEBRUARY 21, 2018

The retailer’s innovations come as 55 percent of customers shop both in-store and online, according to the PYMNTS Omni Usage Index. Mark Ibbotson, executive vice president of central operations for Walmart U.S., Walmart has made various improvements to its in-store pickup and delivery services, for example.

Retail 105

Retail eBook Examples Online 105

PYMNTS

OCTOBER 26, 2017

You have companies that have hundreds of millions of customers, offer a great customer experience and trade at a currency that rewards revenue, but not necessarily growth profit,” said Asheet Mehta, one of the report’s authors, in an interview with Bloomberg Technology.

Lending 109

Lending Google Fintech Industry 109