PYMNTS

APRIL 7, 2017

Amazon recently focused a bit of attention on smoothing out one of the rougher patches marring user experience and accessibility. Amazon recently fixed an early point of friction: the requirement that users enable Alexa’s skills via smartphone or web browser before they can use them. Here’s what we mean.

Google 101

Google User Experience Apple Retail 101

William Mills

SEPTEMBER 7, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. 09:47 am Finovate Fall 2016 Day 1 Recap. End of Day 1, check back later today for our video recap of Finovate Fall 2016! Visualizing data for trends and market projection, visualize data in different ways. Check back for new updates throughout the day.

Mobile 40

Mobile Cards Fraud Data 40

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. Customers can store all of their online profiles in one secure location to improve user experience. What’s the market strategy? Branded version is available. ^KT. As a co-branding solution, it would work very well.

Video 40

Video Mobile social media Analytics 40

PYMNTS

JANUARY 22, 2018

More important, perhaps, than the innovations they made on behalf of their more famous lead players, was how their contributions accelerated those innovations’ time to market. For brands like General Mills, that’s a good news/bad news story. Innovation in payments and commerce has an unsung hero, too. Distribution.

Innovation 135

Innovation Online Branding El Paso 135

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. Social marketing to remake bank brands.

Millennials 45

Millennials social media User Experience Branding 45

PYMNTS

JUNE 17, 2016

The study, which was initiated in March 2016, involve rolling out digital advertising through its ePort Interactive platform and digital touchscreen cashless device focusing on Apple Pay on 35 select machines in NYC and Lafayette, Louisiana. These tests were conducted at vending machines that could also take digital and contactless payments.

Apple 100

Apple Retail Study Louisiana 100

PYMNTS

JANUARY 25, 2017

30, 2016, to close at $844.43 At the time of writing, Alphabet’s market cap sat at just over $589.2 Last week, Alphabet’s smart home brand, Nest, announced the launch of its line of products — like smoke and CO detectors, surveillance cameras and thermostats — in four new European markets. The price hit $851.52

Google 100

Google Software Mobile User Experience 100

PYMNTS

OCTOBER 20, 2017

It turns out that market entry is not as simple as localizing the interface and setting up a few branch offices. It did translate various product offerings into Chinese, but did not customize user experience or pricing for the local market. The story for payments has looked much the same.

How To 103

How To Apple Examples Payments 103

PYMNTS

OCTOBER 24, 2016

The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies. The appeal of design and positive user experience goes on to influence a consumer’s likelihood to complete a transaction.

UX 100

UX Mobile Apple Trends 100

NCR

APRIL 16, 2018

What this means is that any bank hoping to succeed in the region must have not only a strong brand, but a clear plan to distinguish itself by achieving high standards in customer experience. The United Arab Emirates (UAE) is one key market where this trend of overbanking is particularly notable.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

APRIL 30, 2018

All-digital, all-tech lending platforms that could deliver better user experiences and faster credit decisioning would become the new normal and take share from banks who were too big and cost-laden to keep — or catch — up. All tout an easy user experience via a mobile app that helps users track and monitor spend.

Fintech 183

Fintech blockchain Lending Digital Banking 183

PYMNTS

APRIL 19, 2017

Soul Machines’ development of emotionally fueled avatars is part of a recent wave that is spurring the development of the self-service software market, which is reportedly anticipated to grow from $4.47 billion in 2016 to $9.59 billion by 2021.

Digital Banking 180

Digital Banking Technology Samsung Meeting 180

PYMNTS

DECEMBER 14, 2016

So why the Visa-Stub Hub tie in — and how does it speak to the rest of Visa’s 2016 holiday retail strategy? More than an opportunity to make heartwarming marketing materials, the partnership, according to Visa, allows two firms whose services naturally complement each other to work toward their mutual advantage.

Online 100

Online Retail User Experience Data 100

Gonzobanker

DECEMBER 19, 2016

What words describe 2016 GonzoBankers? So it’s time to light a fire, grab a big tumbler of Scotch and rest up for a busy 2017 as you experience one of the holiday’s greatest traditions: the annual GonzoBanker Awards. We hope you enjoy our take on the good, the bad and the bigly of 2016. . THE BANKING AWARDS. Is it in the water?

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

What words describe 2016 GonzoBankers? So it’s time to light a fire, grab a big tumbler of Scotch and rest up for a busy 2017 as you experience one of the holiday’s greatest traditions: the annual GonzoBanker Awards. We hope you enjoy our take on the good, the bad and the bigly of 2016. . THE BANKING AWARDS. Is it in the water?

Utah 60

Utah System Community Marketing 60

PYMNTS

DECEMBER 30, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Payments 2016: The Year Of Omnichannel Commerce. So why was 2016 the year omnichannel commerce came to fruition? The Future Is Now.

Payments 131

Payments eBook Trends Big Data 131

Fintech Labs Insights

AUGUST 11, 2016

Enterprise software company Kore has a goal to simplify how customers engage with brands. At FinovateSpring 2016 the company showcased Kore Bots , chatbots that deliver alerts, perform tasks, interact with customers, and generate reports. Market launch of messaging platform with Kore Bots: February 2016. Company facts.

San Jose 12

San Jose Customer Experience System User Experience 12

PYMNTS

JUNE 27, 2016

It’s been nearly two years – 20 months to be precise — since it was launched after significant investments in engineering, marketing and promotion. Source: PYMNTS.com/InfoScout 2016. More people own iPhone 6/6S phones now, so the pool of potential users is larger – as are the number of places that it can be used.

Apple 165

Apple Mobile Cards Payments 165

William Mills

MAY 9, 2018

Stephen Butler (General Manager), Sid Probstein (CTO & VP Professional Services), Alan Swahn (VP Marketing), Percy Johnson (VP Solutions), Alex Levi (VP Sales). Founded: January 2016. With so many companies showing web-based platforms the quality of the user experience is paramount. Founded: May 2016.

Security 40

Security Samsung Strategy San Jose 40

CB Insights

JANUARY 8, 2019

As Apple CEO Tim Cook has said, the healthcare market makes the smartphone market look small. Download the free report to see how Apple is revolutionizing the healthcare market and where it’s headed next. Its strong brand has led to direct relationships with iPhone users, giving Apple a distribution and size advantage.

Apple 78

Apple Data Industry Study 78

PYMNTS

JANUARY 2, 2017

In 2016, the PYMNTS.com Tracker series kept tabs on practically everything within the payments and commerce ecosystem, from A to Z (that’s ACH transfers to Ziosk). From using virtual reality to overhauling the retail industry to shifting trends in cross-border payments, here are some of the highlights from our 2016 Trackers.

Retail 123

Retail Millennials blockchain Mobile 123

PYMNTS

FEBRUARY 22, 2017

For Fiserv, a focus on financial services innovation means a focus on the end-user experience. Last year, the company won not one but two awards at the PYMNTS Innovation Project 2016 Awards, nabbing Gold for Best Check Innovation and Gold for Best Debit Innovation. . Some of them surround the issue of payments security.

Innovation 129

Innovation Security Innovation Strategies Data 129

PYMNTS

JUNE 29, 2017

Mobile commerce — defined as the purchase of goods and services through mobile apps — represented 90 percent of the total app economy in 2016 and will represent 95 percent in 2021. In short, a lot of products come onto the market with big claims about changing the world. Melissa Lowry, VP of Brand and Marketing, Early Warning.

Apple 150

Apple Mobile Innovation social media 150

PYMNTS

MAY 5, 2016

Apple has taken the single-channel approach, driving the user experience primarily from its iOS. Android has adopted an open platform approach, which allows brands and the tech-savvy users of the world to customize the payments platform to function within their applications. So, who’s winning? It’s kind of tricky to tell.

Mobile 100

Mobile Samsung Payments Apple 100

CB Insights

OCTOBER 31, 2019

In 2016, chatbots were all the rage. There are many reasons why chat didn’t take off in 2016. In 2016, virtually all of the world’s biggest tech companies were announcing competing chatbot projects. CEO Satya Nadella proclaimed that “bots are the new apps” in March 2016. The chatbot movement gains momentum.

Industry 78

Industry Examples Tools Retail 78

CB Insights

OCTOBER 3, 2017

The dietary supplement industry is unregulated by the FDA and prone to deceptive marketing tactics. In order to carve out a niche for themselves, startups are now forming direct relationships with their customers through the use of product personalization, subscription options, and through a laser focus on user experience.

Capital 54

Capital Nebraska Examples San Francisco 54

Fintech Labs Insights

MAY 25, 2017

. “We are still finalizing the development of our solution to provide our future users with the best possible digital banking solution,” Pulikiewicz said, adding “We have come a long way in a short time already and we are tremendously motivated to go even faster and keep ourselves continuously (focused) toward customer success.”

Digital Banking 20

Digital Banking Fintech Groups Analytics 20

Fintech Labs Insights

JANUARY 19, 2017

Additionally, Liferay DXP ensures that the FI is able to deliver a consistent, digital experience from the PC to mobile “right through the front door of a brick and mortar location,” Nakamura said. Customer Experience Manager, demonstrating the Liferay Digital Experience Platform at FinovateFall 2016.

Data 12

Data Customer Experience User Experience System 12

CB Insights

OCTOBER 10, 2017

An explosion of new consumer finance brands is transforming how people save, spend, and manage their money. It’s even harder when your target market would rather never think about what you’re trying to sell them — retirement, for example. Below, we’ll show you: How to use pre-launch marketing to build trust and hype.

Tools 78

Tools Millennials US Maine 78

CB Insights

MAY 15, 2019

Visa — One Market Center. Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. Founded: 2016. This brainchild from the Lab offers a way to modernize the traditional retail banking experience. Founded: 2016.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

JULY 26, 2016

The online lending market has been anticipating Goldman’s entry for some time. They also want a high-quality user experience.”. He noted the two efforts were separate — Goldman Sachs isn’t becoming Goldman Sachs Savings & Loan — but connected insofar as they both buttress and diversify the Goldman brand. “We

Lending 100

Lending Online Innovation Retail 100

PYMNTS

DECEMBER 11, 2017

But why then, you might ask, are so many pure-play eTailers, whose target audience is the millennial — like The RealReal and Rent The Runway , new marketplaces like OfferUp , deal aggregators like Groupon , alt lenders like SoFi and alt lending platforms like LendingTree — buying pricey blocks of airtime on CNN and CNBC to promote their brands?

Millennials 109

Millennials Video Maine Operations 109

Fintech Labs Insights

DECEMBER 5, 2016

Speaking at FinovateFall 2016 in September, Daon President of the Americas Conor White asked attendees about their own experience with cart abandonment online. Pictured: Conor White, President of the Americas for Daon, demonstrating IdentityX at FinovateFall 2016. That’s a problem,” White said.

Security 12

Security Mobile Technology Virginia 12

CB Insights

APRIL 3, 2018

We looked at the different stages in bringing a product to market, from manufacturing to delivery, and how companies are using AI-enabled automation — including facial recognition, demand forecasting, and computer vision-based robots — to enhance each of these stages. Manufacturing: Bringing a product to market. online solutions.

Retail 78

Retail Online Branding Strategy 78

CB Insights

DECEMBER 14, 2017

In the process, these brands, spanning everything from detergent to sneakers, are radically changing consumer preferences and expectations. These well-positioned startups are not just competing with some of the biggest retail brands in mattresses, razors, shoes, and more, by launching their own brands.

Video 78

Video Branding Company Strategy 78