PYMNTS

OCTOBER 22, 2020

When streaming on-demand movies at scale became viable around 2007, a new household brand name emerged: Netflix. It charged out of the gate to disrupt giant Blockbuster Video’s dominance of rentals by using tech and customer experience: online ordering, shipping DVDs by mail and no late fees.

Video 176

Video Apple Comparison New York 176

PYMNTS

JUNE 29, 2017

That is how the world first met the iPhone a little over ten years ago in January 2007, when Steve Jobs took to the stage to announce Apple’s latest and greatest innovation. And on June 29, 2007, we finally got it. The iPhone platform has enabled an incredible number of innovations that have made payments easier and more secure.

Apple 150

Apple Mobile Innovation social media 150

PYMNTS

APRIL 11, 2019

After the June 2007 announcement of Apple’s first-ever iPhone and the ensuing buzz around iOS apps, financial institutions (FIs) began developing offerings to ease digital banking. He recently told PYMNTS that banks’ solutions must offer everything for which consumers are looking, and they must actively innovate to support new use cases.

Mobile 123

Mobile ATM Innovation Strategy 123

PYMNTS

APRIL 6, 2017

In order to meet the ever-changing needs of their customers, online retailers have to have the ability to create a great customer experience. BS: Calabrio is a customer experience management company that is revolutionizing the way companies interact with their customers. But it takes the right approach.

Data 101

Data Analytics Customer Experience Branding 101

PYMNTS

MAY 25, 2017

SH: There’s a moment when we launch a new customer’s systems into production using GigaSpaces IMC products where we feel tremendous anticipation about the transformative nature and exponential revenue opportunities that a customer is about to become familiar with. PYMNTS: What has been the b iggest hurdle? How did the company overcome?

Data 108

Data San Jose Analytics Retail 108

PYMNTS

OCTOBER 26, 2017

The report points to sagging return on equities for the banks, which have not been able to surpass 10 percent since the 2007/2008 global financial crisis. But eCommerce firms like Amazon and Alibaba “are reshaping one industry after another, blurring sector boundaries as they seek to be all things to all people.”.

Lending 109

Lending Google Fintech Industry 109

William Mills

APRIL 27, 2017

ALL LENDERS whether banks, credit unions or independent mortgage bankers MUST step up their customer experience and reduce costs with new technology from companies like BeSmartee. Again, another great UI show how a loan officer can work faster creating a better customer experience. 12:28 pm Infocorp. CapsilonCorp.

San Francisco 69

San Francisco social media San Jose Customer Experience 69

Gonzobanker

DECEMBER 17, 2021

This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Eric has always been a student of innovation, and now at Coastal, this fearless leader has spearheaded a number of high-profile banking-as-a-service partnerships. The most important aspect of this deal is Huntington.

Fintech 143

Fintech Strategy Leadership Lending 143

CB Insights

OCTOBER 16, 2018

2013: Decentralize decision-making to generate innovation. 2012: Surprise and delight your customers to build long-term trust. 2011: Self-service platforms unlock innovation. 2008: Work backwards from customer needs to know what to build next. 2007: Missionaries build better products.

Customer Experience 78

Customer Experience Innovation Company Technology 78

PYMNTS

FEBRUARY 23, 2017

Tom Patterson, founder and CEO of Tommy John , shared with PYMNTS how the men’s underwear company is disrupting the industry not only with its products, but also with its approach to marketing and delivering personalized customer experiences. PYMNTS: How did Tommy John get started?

Branding 109

Branding San Diego Los Angeles Online 109

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Innovation Showcase & Global Innovation Awards. General Sessions. Reminded us of how Lee Scott said Walmart would be the banker’s friend last year.

Chicago 97

Chicago Retail Branch Design Training 97

PYMNTS

JUNE 24, 2016

Netflix pre-2007 was a manual, paper-based system — relying entirely on manual shipping, manual returns and absolutely no customer self-service. The only way that a customer could get a DVD was to have it mailed to them in a little red package and to return it once the movie had been watched. The Customer Experience.

Cards 109

Cards System Payments Technology 109

CB Insights

FEBRUARY 13, 2020

Over the last decade, Stripe has expanded its platform beyond payments processing to handling more complex marketplace transactions through Stripe Connect, while also offering complimentary services to help facilitate online commerce, drive growth for customers, and expand the funnel of internet businesses globally. TABLE OF CONTENTS.

Online 98

Online Company Retail Payments 98

CB Insights

DECEMBER 7, 2017

Quicken Loans founder Dan Gilbert’s innovation in mortgages was to assign regional-specific loan application reviewers, who familiarized themselves with the regulations of certain geographies. Because Quicken Loans’ charges higher-than-average lending rates, it has focused especially on customer experience as a differentiator.

Millennials 69

Millennials Lending United States Technology 69

Fintech Labs Insights

DECEMBER 1, 2015

. “Equifax has extensive experience of the P2P sector,” said Zopa CEO Jaidev Janardana. “Its in-depth understanding of our business needs, coupled with the strength of its data, plays a vital role in ensuring we offer the best customer experience possible.” More than 50,000 active lenders. Staff of 150.

San Francisco 12

San Francisco social media Lending New York 12

CB Insights

JULY 24, 2018

But other companies are starting from scratch, building a new business model that relies on maintaining a superior customer experience online and transferring it to physical retail. Men’s clothing retailer Bonobos launched in 2007 with one goal — to keep men out of stores.

Retail 49

Retail Online Branding New York 49

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78

CB Insights

DECEMBER 19, 2017

The company recently rebranded as “Gander Outdoors” and has noted plans to relaunch in 2018 with a revamped customer experience for outdoors enthusiasts. Summary: Mississippi-based Fabric retailer Hancock Fabrics first declared bankruptcy in 2007, but it emerged over a year later. RadioShack. Category/Product(s): Electronics.

Retail 78

Retail Branding Company Capital 78

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. Founded: May 2007. debut with its innovative e-form management system, the eximee™ Platform, eximee.com , at the September FinovateFall 2016 conference in New York. Getting ready to talk about two customer experiences. Their application is middleware. Biometrics?

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

OCTOBER 6, 2017

To put these numbers into perspective, estimates are that over a few years the Great Recession of 2007 – 2010 destroyed 8.7 Innovation in microprocessors — particularly Nvidia’s graphic processing units (GPUs) — have played a large role. The lab is also experimenting with AR/VR solutions for customer assistance.

Software 69

Software Industry Retail United States 69

CB Insights

OCTOBER 10, 2017

Allowing users to “cut” by referring other users was an innovative idea, and it worked. Much of Mint’s early success can be tied to a very simple product innovation. It was 2007, and people were much less willing to hand sensitive banking information to a new internet startup than they are now. ” — BJ Fogg.

Tools 78

Tools Millennials US Maine 78