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10 Top Banking Podcasts You Should be Listening to

Abrigo

Takeaway 1 An estimated 38% of Americans 12 and older listen to at least one podcast each month, . An estimated 38% of Americans 12 and older listen to at least one podcast each month, according to Edison Research. A quick look at top banking podcasts worth a listen, according to Abrigo : 1. Takeaway 2 With 2.8 You're not alone.

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Five At Five: Amazon Opens Alexa Voice To iOS

PYMNTS

Coverage includes Amazon opening up voice applications for iOS users, Overstock’s blockchain unit nabbing a huge investment, Intuit securing a bitcoin processing patent, Facebook and L’Oréal using augmented reality for makeup tests and Dish accepting Bitcoin Cash as payment. Amazon Opens up Voice Interaction for the New iOS App.

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What Do My Customers Expect? Inside Perficient’s Now/New/Next

Perficient

In my earlier post , I shared our motivation for Now/New/Next and why our clients are using it to rapidly make smart decisions to focus their Customer Experience attention. Can consumers find you on social media? In this post, I’ll share what you need to know to build your Now/New/Next portfolio. The Approach.

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The Customer Experience: 14 Ways To Better Understand Your Bank Customer

South State Correspondent

Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. Observation can be listening to all calls, watching in a branch, or participating in meetings. Observation can be listening to all calls, watching in a branch, or participating in meetings. Advance Customer Data Collection.

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The Customer Experience: 14 Ways To Better Understand Your Bank Customer

South State Correspondent

Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. Observation can be listening to all calls, watching in a branch, or participating in meetings. Observation can be listening to all calls, watching in a branch, or participating in meetings. Advance Customer Data Collection.

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Music Crafts New Melodies For Retail Innovation

PYMNTS

Some of us go through life humming tunes as we walk down the sidewalk, or with what amounts to a personal soundtrack always playing in our heads. But no matter the case, music is a big part of the retail world, and is helping to create new harmonies of innovation and disruption. Others don’t. Concert Report.

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Do you want a more engaged team? Here is an approach

Perficient

HR leaders should take this same approach to employee experience, focusing on influencing and improving employees’ feelings about their overall experience through the use of psychological, motivational and social principles. This is a listening phase. See how your employees are promoting the company on social media.