PYMNTS

NOVEMBER 20, 2020

Studies have shown that CUs must personalize their in-branch and digital offerings with products and services tailored to individual members’ needs to stay competitive. Getting the customer service angle right is so crucial to CUs’ success that many CUs are investing in emerging technologies to help them better hit their marks.

Technology 253

Technology Indiana Michigan Tools 253

PYMNTS

DECEMBER 7, 2017

If the definition of insanity is doing the same thing time and again and expecting different results, then perhaps the way we pay through, and interact with, online banking may have a hint of madness, or at least complacency. Studies abound on the impact of payments fraud, said Volmar. Put another way: What haven’t we learned?

Security 101

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PYMNTS

JUNE 11, 2019

Phone numbers, email addresses, usernames and other online signifiers have become vital to digital identity verification, as the world becomes increasingly connected. Though consumers have been taught to keep their physical IDs safe, a study by PYMNTS found that these practices have a long way to go in the digital space.

Online 145

Online blockchain social media Security 145

PYMNTS

JANUARY 3, 2019

A new study has revealed that retailers will lose around $130 billion in digital CNP (Card-not-Present) fraud between 2018 and 2023. were caught up “in a perfect storm” of rapid online sales growth and the transition to EMV chip technology , leaving merchants vulnerable to CNP fraud.

Fraud 152

Fraud Study Retail Online 152

PYMNTS

DECEMBER 14, 2020

At a time when our nation’s secrets at the NSA and Homeland Security and assets at the Department of the Treasury were able to be illicitly tapped into by foreign hackers, the security and reliability of countless other online industries and enterprises have also been brought into question.

Google 192

Google Security Washington Risk Management 192

PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Digital Technologies Under COVID-19. British FI Nationwide U.K. Several U.K.

Technology 248

Technology ATM Video Tools 248

PYMNTS

MAY 31, 2017

Visa announced Tuesday (May 30) that it is rolling out enhancements to its Verified by Visa service, a global solution designed to make online purchases more secure by helping ensure payments are made by the rightful owner of the Visa account. As part of the upgrade, Visa said it was enhancing its systems to support 3-D Secure 2.0,

Security 192

Security System Fraud Tools 192

PYMNTS

OCTOBER 5, 2020

Financial institutions (FIs), payment providers and FinTechs are deploying numerous technologies to keep money launderers away, including artificial intelligence (AI) and data analytics. A study found that almost half of all U.S. Two-thirds of customers also felt that companies’ account security measures were subpar.

Online 141

Online Compliance Report Study 141

PYMNTS

JUNE 13, 2019

Digital identification technology continues to advance, bringing both benefits and drawbacks. It’s undeniably advantageous to the world economy, with a recent study finding that national digital ID systems could induce GDP growth of up to 13 percent. The Drawbacks of Complex Security. Blockchain-Based Security Methods.

Security 129

Security blockchain San Francisco United States 129

PYMNTS

JANUARY 15, 2021

Brick-and-mortar merchants and online retailers alike often rely on end-of-year sales to generate up to 40 percent of their annual revenues and start the new year on a positive note. consumers were expected to spend more than $190 billion online this season, up 36 percent from 2019, while in-store commerce was predicted to fall by 4.7

Retail 159

Retail Online Fraud Cards 159

Abrigo

OCTOBER 7, 2016

Have you purchased anything online recently? The benefits of utilizing e-commerce technology are readily apparent to us because they are personal: We find what we are looking for; we find it at a cheaper price; we can get it more quickly. One study by The Boston Consulting Group estimated that small and midsize U.S.

Technology 170

Technology Boston Software Study 170

PYMNTS

DECEMBER 17, 2019

One study determined that roughly one-third of consumers have been victimized by fraud, leading them to contact their financial institutions (FIs) to change login credentials, cancel credit cards and guard against suspicious transactions. The Technology Gap That Fosters Fraudsters. Bigger Banks And The Problems With Data Security.

Technology 142

Technology Fraud Data Security 142

PYMNTS

NOVEMBER 4, 2019

From counterfeiting to identity theft to phishing attacks, digital fraud takes many forms — and online shopping continues to make consumers and merchants vulnerable to such attacks. According to a new LexisNexis study , overall retail fraud attempts doubled year-over-year and tripled since 2017. By its measures, merchants pay $3.13

Fraud 124

Fraud Retail Online Study 124

PYMNTS

MARCH 27, 2020

Some studies estimate that up to 10 percent of banks’ bad debts — loans issued with little hope of recouping — is the result of application fraud, and each fraudulent credit application costs FIs $1,000 on average. Some studies have found that up to 40 percent of application fraud falls into the third-party fraud category.

Fraud 208

Fraud Technology Knowledge Base Study 208

PYMNTS

NOVEMBER 26, 2020

Social Security Administration, for example, requires recipients using its website to provide unique eight-digit codes sent via text to their smartphones in addition to their usernames and passwords when they sign up or log in. . A silver lining exists, however. It also outlines some of the frictions entities face when doing so. .

Security 174

Security social media Fraud Retail 174

PYMNTS

NOVEMBER 13, 2020

Power research shows that the number of customers doing their credit applications online has kicked into high gear. Consumer Financing Satisfaction Study. Many buyers who have secured financing digitally had a great experience and won’t go back to the old way of doing things — even when COVID-19 is no longer a factor.”.

Online 214

Online San Francisco Trends Marketing Strategies 214

PYMNTS

JUNE 12, 2019

Online universities have become common as more students seek convenient, flexible ways to earn degrees. Western Governors University (WGU), a nonprofit online university based in Salt Lake City, was founded in 1997 by 19 governors of western U.S. Stress-Free Studies. states to create a skilled workforce.

Online 145

Online Fraud Analysis Study 145

PYMNTS

OCTOBER 15, 2018

Recent reports indicate an uptick in fraudsters targeting large FIs, and headlines surrounding security breaches and cyberattacks fill the news on a near-daily basis. Visa and Mastercard designed the 3DS protocols and provide them under the names Verified by Visa and Mastercard Secure Code.

Fraud 165

Fraud Security Mobile User Experience 165

FICO

MAY 8, 2020

Security and Authentication in a Digital World. For many years we’ve been reliant on usernames and passwords to secure digital accounts – but we know these aren’t adequate. Any new authentication methods as a minimum, must offer a suitable level of security and be acceptable to those that use them.

Security 83

Security Digital Banking Study Survey 83

PYMNTS

OCTOBER 19, 2018

They are able to use cutting-edge technology, black-market websites and top-level, nimble and well-secured global networks to work their craft. We have to accept some part of that [friction] for the online world. There is no use in counting on some one-size-fits-all technological solution for that problem.

Fraud 189

Fraud Online social media Software 189

PYMNTS

JUNE 8, 2020

There’s work being done securing APIs , but businesses are using them confidently, not just to field new products and CX, but also as a data cyber shield found only in the clouds. Cloud platforms are also helping firms secure APIs with built-in capabilities that apply security policies through nonintrusive policy enforcement.

Security 130

Security Policies Fraud System 130

PYMNTS

JUNE 8, 2017

The more connected devices consumers have, the more concerned they are about the security of their financial information. That’s because smart technology device owners recognize that the Internet of Things makes shopping easier. Nearly 80 percent of respondents had made a purchase in a physical store within the last week.

Security 151

Security social media Study Google 151

PYMNTS

APRIL 18, 2019

Big news is in the offing for Walmart , Amazon and other chains that offer grocery ordering online – they have gotten a formal “green light” from the USDA to offer that service to recipients of the Supplemental Nutrition Assistance Program (SNAP). “As technology advances, it is important for SNAP to advance, too.”

Online 126

Online North Carolina New York New York City 126

PYMNTS

MARCH 20, 2020

We have deep dives into in-house restaurant ordering apps and cloud technology, as well as a report on banks running short on large bills amid the coronavirus crisis. Less stringent security steps that are frictionless for consumers may let bad actors in; however, those that require too much work can lead to lost sales.

Technology 181

Technology Apple New York City social media 181

PYMNTS

JANUARY 31, 2018

In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. In life, 40 percent of anything is a lot. And the frustration level has grown.

Online 153

Online Security Course Mobile 153

PYMNTS

APRIL 27, 2020

Banks do not always have the budgets or resources to craft cutting-edge online and mobile experiences, although they can no longer afford to put off digital transformations. The number of online banking customers is growing worldwide, and FIs’ consumers are coming to expect seamless digital experiences as a result.

Digital Banking 248

Digital Banking Tools social media Mobile 248

PYMNTS

SEPTEMBER 28, 2020

Saudi Arabia and the United Arab Emirates are attempting to square away increasing consumer use of online channels with their privacy and banking standards. Large-scale technology firms have fallen under fire for failing to comply with its requirements since it was first ratified.

Online 151

Online Report Payments Regulation 151

PYMNTS

DECEMBER 18, 2020

Eateries are turning to online and mobile ordering as well as delivery to stay afloat, with online order volume from food chains spiking by 225 percent since the pandemic began. The higher volume of online delivery orders experienced during the pandemic has made this scheme harder to spot and easier to execute than ever before.

Fraud 229

Fraud Trends Security social media 229

PYMNTS

DECEMBER 29, 2020

A recent study even estimates that shoppers could ultimately shift $100 billion worth of annual spending from credit cards to debit cards. Getting security right also means balancing customers’ security and privacy concerns. Around The Next-Gen Debit World. Leveraging Machine Learning, Rules-Based Analysis To Fight Debit Fraud.

Fraud 303

Fraud Cards Analysis Tools 303

PYMNTS

JULY 13, 2020

Many customers have grown accustomed to virtual tours and online onboarding processes and may not wish to return to paper-based or manual methods. One study showed that 44 percent of individuals in 2018 began their house-hunting journeys by looking up potential properties online before contacting real estate professionals.

Data 198

Data New York City New York Fraud 198

PYMNTS

MAY 29, 2020

Financial institutions (FIs) have been adapting their platforms and technologies to better suit the needs of more digital consumers for decades, but the coronavirus has placed new importance and pressure on accelerating these efforts. Legacy FIs are moving forward with their cloud-based plans despite infrastructure challenges.

Digital Banking 230

Digital Banking Innovation Online Technology 230

PYMNTS

JUNE 10, 2020

This has increased the need for FIs to develop convenient mobile onboarding experiences, but those that lack confidence in their ability to secure such channels appear to be reluctant to offer them. A 2018 study found that more than 50 percent of U.K. These users had to restart the process from the beginning if they switched channels.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

SEPTEMBER 20, 2019

Sales of counterfeit goods, particularly on third-party sites that facilitate transactions between individual buyers and sellers, have skyrocketed with the advent of online shopping. Online Luxury and the Importance of Authentication. trillion by 2020.

Online 118

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PYMNTS

JANUARY 8, 2019

Comcast is releasing an artificial intelligence-powered service that will monitor, block and tell customers about online threats to devices connected to home networks, the company announced on Tuesday (Jan. Comcast cited a study by Cisco that estimated the average American home will have 13 connected devices per person.

Security 191

Security Study Online Technology 191

PYMNTS

DECEMBER 26, 2019

Deutsche Bank, Mastercard and IDEMIA are teaming up to introduce what they said is the first card in Spain to tap motion code technology, FinTech Futures reported on Thursday (Dec. On the back of the card, a small screen will display the CVC, also known as the dynamic security code.

Cards 131

Cards Fraud Security Study 131

PYMNTS

MARCH 13, 2019

To compete, finance providers should be utilizing data-derived insights to secure their customer base, improve their service and capitalize on their brand strength.” As quoted by the report, Will North, core credit director at TransUnion , commented: “Financial firms [in the U.K.]

Study 155

Study Customer Experience Fintech Survey 155

PYMNTS

SEPTEMBER 22, 2020

Many financial institutions (FIs), especially online-only entities, moved their digital banking infrastructure to the cloud years ago to prepare for a rising crop of digital users, but the pandemic’s impact goes deeper. Banks are continuing their ongoing movement to the cloud even as data and security questions continue to grow.

Compliance 191

Compliance Digital Banking Security Online 191