PYMNTS

JULY 1, 2020

From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. Bringing pure digital efficiency to bear on legacy systems has considerable upsides for FIs.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JANUARY 7, 2020

But it stands as perhaps the main takeaway from a recent, turn-of-the-year PYMNTS conversation with Kevin Fox, executive vice president of NovoPayment , a banking as a service (BaaS) provider with a large presence across the Americas. That can bring or encourage broader collaboration and richer user experiences. “In

Mobile 139

Mobile User Experience Regional America 139

PYMNTS

JANUARY 20, 2021

Consumers keep demanding a better, more convenient, seamless, secure user experience that makes their lives better. Instant payments are critical to fully delivering on that end user experience, she noted.

Online 276

Online Payments User Experience Operations 276

PYMNTS

APRIL 2, 2019

App security, speed and partnerships with brands like Deliveroo are all ways the company is looking to augment the MOA experience for the modern customer, Sharif said. For more on Costa Collect, visit the Tracker’s feature story.

Security 100

Security Mobile Branding User Experience 100

PYMNTS

AUGUST 12, 2020

Once your [onboarding] process or your user experience turns complicated, it is more probable that the customer or the sale will fall [before] the next steps.”. Not everybody trusts the eCommerce sites, and [establishing trust] has been one of our main focus [areas] for the last couple of years.

Customer Experience 197

Customer Experience Maine Regional America 197

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. Q: What can organisations do to improve the security of the ATM ecosystem and enhance the user experience at ATMs?

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

NOVEMBER 23, 2020

Small and medium-sized businesses (SMBs) got their clocks cleaned by the pandemic, and turning to their traditional lending sources, they’ve encountered sclerotic systems and outdated policies not conceived for the needs of the recovering Main Street merchants of 2021. And there's a security … that sits with a check. I have proof.

Data 143

Data User Experience Fintech Lending 143

Insights on Business

MARCH 26, 2018

At IBM Think, the premier business and technology conference, the main theme is “mankind + machine,” and during the Wednesday morning session with Ian Hurst and Sarah Diamond, IBM General Managers of Banking and Financial Markets, and Naresh Vyas, Royal Bank of Scotland Head of Solutions, that theme was on full display. Lastly, Ms.

User Experience 135

User Experience Compliance Maine Regulation 135

PYMNTS

FEBRUARY 28, 2019

They must also excel at securely handling payments and personal data, while recommending services at the right moment to enhance transactions along the way. Airbnb on Payments, User Friction and Security Challenges in a Global Market. Further east, Airbnb is taking off in South Korea, with a reported 2.9

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

MARCH 20, 2020

It takes effort to balance seamless-but-fraud-free user experiences. Less stringent security steps that are frictionless for consumers may let bad actors in; however, those that require too much work can lead to lost sales. Main Street USA Was Healthy In February, But Coronavirus Is The Wild Card.

Technology 181

Technology Apple New York City social media 181

PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

APRIL 20, 2016

Additionally, Hyundai reports to be making investments in the research and development of cloud, data analytics and connected car security technologies. Future connected cars will open new innovations in quality, safety and security, as never before,” Euisun Chung, vice chairman of Hyundai Motor, stated in the release.

User Experience 100

User Experience Leadership Security Maine 100

Cisco

OCTOBER 19, 2020

Today, given the healthcare reality in the world, increasingly digitized customers demand greater speed, security, and new experiences in banking services. Some of the most representative messages were based on: Banking in Latin America: Its challenges and opportunities, mainly around cybersecurity and the digital experience.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

JULY 13, 2018

So does securing a dinner reservation on Airbnb , at a restaurant the consumer might never have found near the house they just rented on the site. Security of transactions, after all, stands as one of the top priorities of online shoppers. A deeper dive into what contextual commerce means might be useful. Many Moving Parts.

User Experience 100

User Experience UX social media Retail 100

PYMNTS

AUGUST 7, 2019

While this makes it easier for consumers to sign up and create accounts, it also makes it remarkably easy for fraudsters to pose as legitimate users. How can sharing economy platforms revamp their security systems not only to enhance their fight against fraud, but also their users’ experience? In the Who Are You?

Report 182

Report Fraud Survey User Experience 182

PYMNTS

DECEMBER 31, 2020

Main Street SMBs: The 18-Month Outlook. Main Street small- to medium-sized businesses’ (SMBs’) confidence of survival has progressed as the pandemic has continued. percent fewer Main Street SMBs are hopeful of survival. percent trust that their information is secure. percent made purchases via mobile in the last 24 hours.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

FEBRUARY 11, 2020

Building security in an attempt to block every bad transaction is essentially a game of whack-a-mole – and one that the fraudsters are currently winning. The fraudsters are bounced, while the legitimate consumers can be shepherded through a smoother, faster digital experience without a lot of stutter steps in the name of security. “It

Fraud 146

Fraud Security Data Tools 146

PYMNTS

SEPTEMBER 26, 2016

SWIFT wants its network members to tighten security, stating: “The targeted customers have, however, shared one thing in common: They have all had particular weaknesses in their local security.”. Authentication methods for payments networks, such as SWIFT, or P2P money transfer apps are still not completely secure.

Security 100

Security Fraud System User Experience 100

PYMNTS

FEBRUARY 2, 2018

The UX Experience. At the event, consumers will witness the “user experience” they don’t realize they could be having. Call it the “user experience experience.”. Acheson said the exhibition is important because user experience is such a growing area of focus for banks and retailers.

Minneapolis 150

Minneapolis ATM User Experience Innovation 150

PYMNTS

FEBRUARY 26, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS examines developments in the mobile order-ahead world, as well as how consumers are responding to new features and tools designed to augment users’ experiences for the better. The Tracker also looks at the security challenges that QSRs are tackling as they work to keep fraudsters away.

Fraud 186

Fraud Mobile Branding User Experience 186

Cisco

DECEMBER 21, 2020

How will you assure and secure user experience to any cloud from anywhere? Zero Trust Security: How will you deliver a cloud-ready security policy across multiple clouds, without slowing developers down? How does your cloud security strategy fit with your overall security strategy?

Customer Experience 99

Customer Experience Innovation Policies Security 99

PYMNTS

MAY 29, 2020

He pointed to the need for SMBs to remain competitive and provide consumers a best-in-class end-user experience that can often only be achieved with modern technology. Rather than procure an item outright, there are advantages to obtaining equipment financing to secure the technologies SMBs need.

Capital 168

Capital Technology User Experience Strategy 168

PYMNTS

DECEMBER 12, 2018

Banks and credit unions are still wrestling with the best ways to deploy mobile technology, and do so in ways that balance security, and safe authentication, and consumer convenience. As that mobile technology get closer to mainstream introduction, the potential 5G ecosystem for FinTech and mobile banking is gaining clarity.

Fintech 211

Fintech Mobile Analysis Technology 211

PYMNTS

APRIL 7, 2017

Amazon recently focused a bit of attention on smoothing out one of the rougher patches marring user experience and accessibility. Amazon recently fixed an early point of friction: the requirement that users enable Alexa’s skills via smartphone or web browser before they can use them. Here’s what we mean.

Google 101

Google User Experience Apple Retail 101

PYMNTS

MARCH 24, 2020

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? This is true even for routine transactions, such as transferring money to friends and relatives or making retail payments.

UX 150

UX User Experience Survey Meeting 150

PYMNTS

OCTOBER 30, 2019

And GF Securities Analyst Jeff Pu said a broader handset lineup would help iPhone shipments grow next year. However, Apple decided to bring the technology to the iPhone next fall, in part, to make sure that global networks can foster a true 5G user experience. Visual Commerce.

Retail 100

Retail Apple Analysis Mobile 100

PYMNTS

FEBRUARY 19, 2019

One day — maybe one that has already happened for some PYMNTS readers — we might look back with fondness and nostalgia on that time when chargebacks stood as the main worry merchants and other organizations faced when it came to fraud and risk. The mindset required to successfully battle fraudsters these days starts with a change of language.

Fraud 169

Fraud Data Maine System 169

PYMNTS

JUNE 24, 2019

Banks and credit unions are still wrestling with the best ways to deploy mobile technology, in ways that balance security, safe authentication and consumer convenience. As that mobile technology gets closer to mainstream introduction, the potential 5G ecosystem for FinTech and mobile banking is gaining clarity. Low Latency.

Mobile 116

Mobile Fintech Technology Analysis 116

PYMNTS

NOVEMBER 17, 2020

percent) who do not use mobile banking apps because they are dissatisfied with those apps’ user experience (UX). Many inroads for mobile banking were made during the past several months, but banking app adoption rates are still lower than they should be. There are roughly 47.7 million consumers in the United States (or 42.4

UX 234

UX Mobile Data United States 234

PYMNTS

MARCH 25, 2019

Among opponents’ main concerns? Compliance and regulatory issues remain top of mind, of course, but so does the overall experience of both buyers and sellers. This means localizing their services and not taking a one-size-fits-all approach when it comes to payment methods and user experiences.

Los Angeles 135

Los Angeles Payments San Francisco Chicago 135

PYMNTS

APRIL 18, 2019

If one were to pick a less secure method of sending a payment, Whiting said, they would be hard-pressed to find something worse than writing all their relevant account and personal information on a piece of paper and sticking it in a mailbox. It’s not secure at all, yet it’s what customers know and trust. “I

Taxes 226

Taxes Payments Cards User Experience 226

PYMNTS

MARCH 17, 2020

While banks provide the global scale and security treasurers need, FinTechs can provide targeted solutions and an elevated user experience. Businesses continue to embrace the growing number of FinTech solutions available, a trend that traditional financial institutions (FIs) cannot afford to ignore.

Meeting 173

Meeting Fintech Tools Strategy 173

PYMNTS

SEPTEMBER 7, 2017

We put a lot of thought and innovation into our product design to make sure our end users (fraud analysts or fraud managers) are productive, efficient and have a delightful user experience. MN: We are a pioneer in applying behavioral analytics in the fraud and security space. PYMNTS: What keeps you up at night?

Analytics 116

Analytics Fraud Innovation Industry 116

PYMNTS

AUGUST 23, 2019

These marketplaces also need to make sure that payments, however quick, remain safe and secure as fraudsters continue to hammer at the gates. Makeup marketplaces like NakedPoppy, for one, are using AI-enabled personalization tools to match their customers to the right products, simplifying the user experience.

Millennials 165

Millennials Trends Meeting social media 165

Celent Banking

OCTOBER 10, 2016

The day focused mostly on mobile wallets, with a few main points shared below: Mobile wallets have been challenged by industry barriers : The old rule of thumb with a payments scheme is that it needs to please three parties: the merchant, the bank, and the consumer. I was only able to attend the final day, but it didn’t disappoint.

Mobile 100

Mobile Payments Apple Samsung 100

PYMNTS

JULY 5, 2017

There is an element of perceived security and an element of actual security — both of which companies need to address before trust can blossom. By perceived security, I am talking mainly about user experience as it relates to the digital payment space.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

OCTOBER 7, 2019

But the main recurring point was how are we rising [to] this challenge, how will we meet changing expectations, and where are the opportunities to get out ahead and actually innovate,” Dobbie said. Securing And Advancing RTP. for more than 11 years. If there is a mismatch, the system sends back a warning before the payment is made.

Payments 167

Payments Innovation System Security 167