PYMNTS

DECEMBER 31, 2020

This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). 68 percent of tech SMBs grew during the third quarter.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. Deep Dive: Retailers Brace For SCA’s Downsides.

Strategy 188

Strategy social media Regulation Retail 188

Perficient

JUNE 24, 2023

In today’s digital landscape, having a solid digital strategy and embracing cutting-edge technology are key factors for business success. Without a Digital Strategy, your Business may Fail. It’s simple: change is tough for large corporations for a variety of reasons.

Tools 251

Tools Digital Strategies Analytics System 251

PYMNTS

NOVEMBER 5, 2020

As the B2B commerce landscape innovates, it is continually after that "Amazon-like" experience forged in the consumer commerce world. But for B2B vendors and suppliers, the unique needs of corporate customers cannot be ignored, making a consumer-like buying experience particularly complex. Pricing Complexities.

Online 358

Online Strategy System Technology 358

PYMNTS

JANUARY 22, 2018

More important, perhaps, than the innovations they made on behalf of their more famous lead players, was how their contributions accelerated those innovations’ time to market. Innovation in payments and commerce has an unsung hero, too. And who will influence how innovation happens. From Betty Crocker to Boxed.

Innovation 135

Innovation Online Branding El Paso 135

PYMNTS

DECEMBER 18, 2020

Restaurants have had to shift their business strategies to reduce overhead costs associated with full-service restaurant locations while also catering to customers’ heightened demand for digital services. We surveyed a census-balanced panel of 2,123 U.S. percent and 24 percent of bottom performers provide these features, respectively.

Study 144

Study Mobile User Experience Innovation 144

ZootBlog

MARCH 18, 2020

The post Develop Your Digital Strategy for Flexibility & Relevance appeared first on Zoot Solutions.

Digital Strategies 95

Digital Strategies Strategy User Experience Customer Experience 95

Perficient

JANUARY 16, 2023

Whether with the assistance of an experienced digital experience consultant such as Perficient or by themselves, one looking to implement embedded finance must finalize a strategy that analyzes the digital needs of their company and its clients. Embedded Finance and Blockchain . Conclusion .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

JULY 29, 2020

Consumers’ affinity for online banking solutions, especially mobile banking, is far from new. This represents a challenge for the banking sector, as financial institutions (FIs) including community banks and credit unions (CUs) have to both manage the negative impacts of the current crisis and keep online service seamless.

Tools 167

Tools Mobile Online United States 167

PYMNTS

SEPTEMBER 22, 2020

Consumer packaged goods (CPG) – which just four years ago had only a 1 percent penetration rate online – are capturing the digital shift in a dramatic way during the pandemic. As the crisis pushed online grocery into exponential growth during the crisis, CPG companies are finally starting to sell and advertise online.

Company 140

Company Capital Resources Retail 140

PYMNTS

JULY 29, 2019

This means CUs must be carefully attuned to member’s financial needs and the innovations they want most as CUs invest in new products and services aimed at improving the way members engage with their FIs. Most CUs strive to delive r a simple, personalized user experience. Around the Credit Union World. About the Tracker.

Pennsylvania 173

Pennsylvania Analytics Maryland Innovation 173

PYMNTS

SEPTEMBER 30, 2020

More than 100 million consumers in the United States have switched from shopping in stores to shopping online since the pandemic began, and 83 percent of them plan to keep shopping with merchants they have discovered since then, even after the crisis has subsided.

Report 230

Report Retail United States Online 230

PYMNTS

MARCH 30, 2017

Mastercard announced that it has entered into an agreement to acquire NuData Security, a global technology company that helps businesses prevent online and mobile fraud using session and biometric indicators. The addition of NuData will build on our layered security strategy to safeguard each and every transaction across the globe.

Security 100

Security User Experience Fraud Online 100

PYMNTS

JANUARY 14, 2021

“We’ve lived through COVID with them … and our new platform is something that allows us to expand that end-to-end strategy.”. The company said that while retailers often come up with innovations , “bringing these ideas to in-store trials, iterating them quickly and rolling them out at scale takes years. Enter Elera.

System 189

System Retail US Data 189

PYMNTS

SEPTEMBER 26, 2019

“Our strategy continues to center on delivering the new procure-to-pay experience focused on an excellent end user experience, value achieved through true spend under management and a commitment to digitize the full process of business buying for both buyers and suppliers,” said Vroozi CEO Joe Fox in a statement.

Payments 116

Payments User Experience Analytics Management 116

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

PYMNTS

DECEMBER 2, 2019

It’s a strategy, he acknowledged, that flies in the face of what has been a hallmark of the past few years: a tech industry dominated by the U word — that would be “unicorn,” of course. There’s a continuous need, too, for tech innovators to find distribution. That’s been at the heart of this WeWork question,” he said.

Capital 127

Capital Innovation User Experience Payments 127

PYMNTS

JULY 24, 2019

and less than seamless online presence are at an inherent disadvantage when it comes to catering to the needs and desires of an ever-younger population used to technology. Big Tech is good at promoting, designing and improving the user experience, he said. But legacy FIs, he said, do have a significant weapon at hand.

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

JANUARY 9, 2020

Data, of course, plays a role in building customer engagement models that pay dividends, and machine learning and natural language processing will prove to be essential components of a strategy that creates context for consumers. In the webinar scheduled for Jan. Retooling the Approach.

Payments 151

Payments Case Study User Experience Millennials 151

Javelin Strategy & Research

FEBRUARY 1, 2022

2022 Buy Now, Pay Later Scorecard Javelin Report Date: November 22, 2022 Authors: Marco Salazar , Daniel Keyes Research Topic(s): Tech & Infrastructure The buy now, pay later industry—widely known as BNPL—has become so popular and competitive that Javelin Strategy & Research is rolling out its first scorecard of the major players in the space.

Report 40

Report Digital Banking Fraud Mobile 40

Insights on Business

APRIL 28, 2017

At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry. Setting up a new brand with unique value proposition and products designed to attract the target customer segments is a safer strategy.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Javelin Strategy & Research

JUNE 10, 2013

Innovative financial institutions rushed to roll out a user experience that mirrored what customers had come to expect from their online channels. When smartphones hit the scene, the reaction in the financial services industry was predictable and practical.

Online 40

Online Mobile User Experience Innovation 40

PYMNTS

JANUARY 22, 2020

For others, like NatWest and Sabre , that means collaborating on corporate card products that augment the end-user experience. Below, PYMNTS examines the latest in commercial card innovation, regulation and disruption. Visa, Sabre Pair For Virtual Travel Cards.

Cards 131

Cards New York Lending Strategy 131

PYMNTS

APRIL 23, 2018

Using NFC mobile wallets in stores has seen lackluster adoption despite their slick and convenient user experience. The lack of ubiquitous acceptance, coupled with the lack of utility, has kept consumers from making the NFC mobile wallet a major part of their in-store payments experience. Samsung Pay Inc.

Samsung 167

Samsung Payments Retail Cards 167

Cisco

JANUARY 13, 2022

This large-scale transformation of global societies will require coordinated public/private actions to drive consistent environmental, social, and governance (ESG) business practices and fuel investments in innovation and technology necessary for the greening of global economies. Environmental monitoring, control and optimization.

Community 109

Community User Experience Leadership Video 109

Bobsguide

JULY 12, 2022

To respond to these expectations, banks must change the underlying processes and legacy culture in a personalised manner, opening up their service ecosystems, and driving innovation in order to provide financial services 24/7 via any channel. Likewise, an open banking strategy unlocks new value with data sharing and strategic partnerships.

Software 88

Software Customer Experience User Experience Mobile 88

PYMNTS

MAY 26, 2016

The pace of innovation [in tech] is very extraordinary, but for the customers, it’s a bit confusing knowing what to buy,” said Best Buy CEO Hubert Joly in an interview with Fortune. To further its effort against rival eCommerce players, the Minnesota-based company is investing big on improving user experience on its website.

Minnesota 101

Minnesota User Experience Retail Apple 101

PYMNTS

FEBRUARY 7, 2020

Gaana — Hindi for “song” — tapped into grassroots strategy and budget prices to take on rivals. Lightspeed , the Canadian global point-of-sale (POS) and eCommerce company, is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. and Canada.

Google 123

Google Retail United States Online 123

PYMNTS

DECEMBER 4, 2018

As depicted over the summer in our Innovation Readiness Playbook , FIs are focusing efforts across digital wallets, P2P payments and, of course, loyalty programs. When it comes to a loyalty program, it’s all about a good user experience. There’s recognition among the marquee names in payments that the landscape is shifting.

Payments 191

Payments Millennials Cards Course 191

PYMNTS

APRIL 3, 2018

Fiserv has been designing its voice-oriented Alexa offerings in tandem with financial institutions – not based on size, but with a focus on serving the needs of FIs of all stripes that want to bring innovation to end users. It’s not online banking, it’s not mobile banking, it’s a digital user experience,” he said.

Mobile 124

Mobile Fraud New Mexico Examples 124

Celent Banking

JUNE 26, 2015

The theme of the conference was that customer-centricity and innovation need to be the guideposts to a bank’s transformation from a bricks-and-mortar operation into a digital enterprise. Nicola has a PhD in Human-Computer Interaction, a very hot area of IT these days as the focus is on UI organization and the impact on user experience.

Digital Banking 100

Digital Banking Conference User Experience Operations 100

PYMNTS

JUNE 10, 2020

This month’s Deep Dive examines how FIs’ concerns about providing secure, convenient enrollment have held them back from mobile onboarding, and details the KYC strategies that could help alleviate those pain points. Balancing Ease And Safety . FIs must offer in-demand service channels or risk seeing their customers defect to competitors.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

NOVEMBER 18, 2019

He likened the strategy to the 80/20 rule, where the bank may make 20 percent of its revenues from payment services and 80 percent from account holdings. For online transactions, he told PYMNTS, merchants can prod consumers to consider an alternative form of online payment, done across real-time rails and through a request for payment.

Course 124

Course Payments Cards Examples 124

PYMNTS

NOVEMBER 26, 2019

PYMNTS’ Credit Union Innovation Index found that CU members may not prioritize the latest technologies as much as bank and FinTech customers do, but they still value easy-to-use mobile apps and online capabilities. Meeting customers’ expectations and desires is a key goal for all enterprises, and credit unions (CUs) are no exception.

Marketing 131

Marketing Sacramento Data Mobile 131

PYMNTS

OCTOBER 29, 2020

Consumers have left the stores and moved online to shop and pay, and businesses have been quick to follow. This rapid expansion has created an unprecedented need for merchants to optimize their payment operations in a way that is cost-effective and has the potential to enhance user experience.

Payments 109

Payments Analysis Operations Resources 109

Cisco

APRIL 13, 2021

Especially when compared to FinTechs and other online services, banks often lag behind. It is important that all offers from online and mobile banking to stationary branches are summarized in a dashboard. Conclusion: Digital POS enables innovative customer approaches. This in turn can be vouchers or discounts.

Examples 73

Examples Mobile Online User Experience 73

PYMNTS

NOVEMBER 1, 2017

coincides almost too neatly with the introduction of the European Union’s second Payment Services Directive, or PSD2 — a whole new set of regulatory requirements for online payments that 3DS 2.0 The innovation that 3DS 1.0 Enrollment by annoyance, however, is likely not a recommended strategy. The arrival of 3D Secure 2.0

Security 109

Security Payments CA Data 109