PYMNTS

APRIL 2, 2020

Competition for customers — especially millennials — from larger banks and FIs has long required credit unions to keep pace with their more innovative counterparts. This often means providing digital solutions and convenient banking options despite smaller technology and innovation budgets, however.

United States 174

United States Security Innovation Mobile 174

PYMNTS

MAY 22, 2020

There is a growing list of things millennials have seemingly been blamed for rendering obsolete, such as cocktail napkins, casual dining and expensive engagement rings. These are among the key conclusions of Delivering Cardholder Customer Service Report , a collaboration with Elan , for which PYMNTS surveyed of 2,078 U.S.

Cards 216

Cards Data Millennials Report 216

PYMNTS

NOVEMBER 21, 2018

A new survey of small business owners suggests that small businesses are struggling to find the right targets for their technology investments. 20) found that small businesses are overlooking technologies that their customers want or that may improve their operations, including chatbots and artificial intelligence (AI). ”

Study 129

Study Survey Leadership Millennials 129

PYMNTS

AUGUST 17, 2017

With more consumers moving to mobile transactions over visits to branches, some banks are considering closing brick-and-mortar locations to reduce operational costs. The price of real estate is prompting even the largest players in the banking world to scale back their branch operations. Staying on Top of Customer Expectations.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

PYMNTS

MAY 19, 2020

That trend was particularly pronounced among older “bridge millennials,” who on average owned six separate connected devices, not counting their phones. According to PYMNTS’ latest consumer data on the subject, 47 percent of millennials have shifted their routines online, while 45.1 percent of bridge millennials have done so.

Technology 205

Technology Millennials Retail Report 205

PYMNTS

JANUARY 22, 2020

All of that helps prepare the ground for innovation. “In Function shoppers complete online surveys – a basic part of the DTC website experience these days. The survey is designed to help customers build a hair profile: They answer questions about their hair’s structure (straight, curly, dry, oily, etc.) DTC Analytics.

Los Angeles 131

Los Angeles Analytics Retail Survey 131

Abrigo

OCTOBER 21, 2019

Does your financial institution support a culture of innovation and an environment that welcomes new technology? To further cultivate an innovative mindset at your institution, your bank or credit union may look to add new talent – younger talent, in particular.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

NCR

FEBRUARY 16, 2016

And there’s no better way to target Millennial entrepreneurs than with the technology they crave to help them in their business pursuits. More than any other generation, Millennials experience life, work and business through technology and they expect seamless interactions regardless of location.

Millennials 40

Millennials Study Retail Community Bank 40

PYMNTS

JANUARY 29, 2020

Louis, Missouri-based Together Credit Union , which operated under three separate names — American Eagle Credit Union, Anheuser Busch Employees’ Credit Union and Purina Credit Union — until late last year. It’s a very busy space,” said Together’s chief operating officer, Tom Kraus, in an interview with PYMNTS. “St.

St. Louis 130

St. Louis Missouri Survey Kansas 130

Bank Innovation

APRIL 17, 2017

And, according to the 2016 edition of PwC’s Employee Financial Wellness Survey , financial stress is on the rise, with Millennial’s typically in worse shape with regards to their personal finances than previous generations.

Fintech 268

Fintech Innovation Survey US 268

PYMNTS

NOVEMBER 5, 2019

Wainwright noted that the first step in automating its inbound operations involved pricing. Wainwright noted that the company expects to see steady increases in the share of items that have automated copy and retouching, which will support improvements in inbound operations unit cost and increase the scalability of its operations.

Millennials 101

Millennials Retail Exercises Branding 101

PYMNTS

SEPTEMBER 3, 2020

Some QSRs’ already-thin operating margins have been stretched beyond the breaking point as budget-conscious consumers shy away from eating out, forcing the eateries to declare bankruptcy. Restaurants and quick-service restaurants ( QSRs ) are used to stiff competition, but the ongoing pandemic has kicked it into an even higher gear.

Management 130

Management System Millennials Study 130

PYMNTS

NOVEMBER 16, 2017

It operated out of its first volunteer president’s home for its first five years before moving to a rented office in 1913, later relocating to its own building in 1930. From Mill Workers to Millennials. CUs that are invested in millennial expectations will have an edge over their community competition, he said. “We

Millennials 101

Millennials US New Hampshire Resources 101

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Source: PYMNTS.com survey of 2,683 consumers conducted between Nov. Source: PYMNTS.com survey of 7,585 consumers conducted in October 2020.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

OCTOBER 9, 2018

Omnichannel features are becoming more crucial as tech-savvy millennials gain more spending power and influence, according to the PYMNTS Enterprise Retail Grocery Report. According to Gallup’s “Consumption Habits” survey last year, only 9 percent of adults in the U.S. purchased groceries online at least once a month.

Seattle 139

Seattle New York Milwaukee Online 139

PYMNTS

NOVEMBER 26, 2018

Amid this market, chains such as Thorntons and 7-Eleven are innovating to meet the needs of modern-day consumers, as companies including GasBuddy and P97, among others, are seeking to make gas station trips more convenient through improved loyalty and reward programs and connected car payments, among other offerings. Almost half – or 49.4

Marketing 153

Marketing Mobile Millennials United States 153

PYMNTS

NOVEMBER 21, 2017

They’re a result of the Competition and Markets Authority (CMA) inquiry, which found a serious lack of innovation in the nation’s banking sector — especially when it comes to small- and medium-sized business (SMB) services. A separate survey conducted by U.K. As the U.K.

Fintech 115

Fintech Millennials Meeting Innovation 115

PYMNTS

JANUARY 15, 2019

As many as 73 percent of those surveyed said that it remains difficult to gather the funding needed to get a business off the ground. 30 kickoff in Atlanta will include access to experts from Visa and entrepreneurs operating both nationally and globally. And 61 percent of those queried said they self-funded their business.

Atlanta 189

Atlanta New York social media Community 189

PYMNTS

MARCH 3, 2020

Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications. Digital-first transformations can improve personalization and operating efficiencies, but they also bring challenges, including adoption-related costs and new avenues for fraud.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

OCTOBER 9, 2019

Payments and other forms of innovation and disruption are taking place as the gig lifestyle spreads across the world and seeps ever further into the daily lives of consumers while becoming more critical to business. Among the main challenges? The reliance on cash in many of the markets served by UReed, Alhassan said.

Regional 122

Regional Trends Cards Millennials 122

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery. Click here to download the December 2016 PYMNTS.com Unattended Retail Tracker™.

social media 100

social media Survey Retail Technology 100

PYMNTS

DECEMBER 27, 2017

A new study from the Center for Talent Innovation (CTI) found that, according to the 2015 US government’s definition of disability , a significant portion of the white-collar workforce has a physical or mental impairment that substantially limits a major life activity: 30% of a nationally representative survey of 3,570 white-collar employees.

Compliance 100

Compliance Leadership Training Innovation 100

Banking 2020

NOVEMBER 27, 2015

No one understands this trend better than those pesky millennials. The newest banking survey from consulting giant Accenture confirms many existing notions about customer tastes and preferences, and the opportunities that await institutions able to process them. Some online-only startup, with operations based overseas?

Millennials 40

Millennials Survey social media Online 40

Celent Banking

JANUARY 24, 2017

Millennials this…”, “Small businesses that…”, Community banks are…”. the figure below displays results a very question posed in a December 2016 Celent survey of North American financial institutions. “Compared to your current branch count, how many branches do you expect your institution will operate five years from now?”

Community Bank 100

Community Bank Community Survey Mobile 100

PYMNTS

SEPTEMBER 6, 2016

Payments had been relatively static with innovation around cash, checks and credit cards. Then, there was sudden exponential growth in innovation. It’s not exactly a newsflash, Jenkins said, that the rate of innovation in payments over the last four years has been fast-paced, transformative and disruptive.

Security 100

Security CA Payments Big Data 100

Independent Banker

OCTOBER 29, 2014

A consensus says that the future banking customer relationships—particularly for millennial consumers—will orbit to one degree or another around mobile technology. Any number of surveys also show that regardless of contrary news headlines, consumers trust banks most with their payments and identity information.

Mobile 105

Mobile Community Bank Community Technology 105

PYMNTS

DECEMBER 7, 2018

One, he said, is the millennial who has recently graduated and has existing debt. Gradifi, said Chang, operates with “a very distinct vision around the idea that loans are a problem and we want to help students pay back those loans — and we are going to use employers to help finance that.”. What’s On Offer.

Study 170

Study United States Boston Millennials 170

NCR

OCTOBER 5, 2016

Combining self-service convenience, with the ability to control ATM business rules at the touch of a tablet, enables FI’s to operate cost effective, boutique relationship driven branches, easily distributed to take advantage of the customer’s preferred locations. Digital is not dead, neither is branch.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

NCR

MAY 13, 2016

There are times when the release of a new survey of the banking industry can trigger a sinking feeling. In fact, this trend leads directly to perhaps the thorniest issue: keeping millennials happy. It’s billed as the “longest-running and most in-depth survey of the U.S. Haven’t we had enough bad news already? Power 2016 U.S.

Study 40

Study Millennials Survey ATM 40

PYMNTS

JUNE 21, 2016

These programs — which include apps like GrubHub, Foodler, Favor, Seamless and DoorDash – operate independently of merchants, acting as middlemen between in-home consumers and various eateries. According to Duncan, Favor fields inquiries surrounding both its own operations and mishaps that are the restaurants’ responsibilities.

Resources 102

Resources Operations Technology Boston 102

PYMNTS

APRIL 11, 2016

I was reminded of this phenomenon recently after scanning a bunch of stories that described a variety of “disruptive” innovations in payments. In 1985, Microsoft released its first (not so popular) version of Windows — an operating system that enabled applications to deliver functionality on a variety of personal computers.

San Francisco 100

San Francisco Operations Examples Branding 100

NCR

JANUARY 25, 2017

In January 2016, the Social Market Foundation published the findings of a survey of over 2,000 consumers in the UK, which showed that nearly two-thirds of people (63 percent) preferred to speak to someone in person when making a big financial decision. Digital is alive and kicking, but branch isn’t dead.

Customer Experience 40

Customer Experience ATM Technology Millennials 40

NCR

JANUARY 25, 2017

In January 2016, the Social Market Foundation published the findings of a survey of over 2,000 consumers in the UK, which showed that nearly two-thirds of people (63 percent) preferred to speak to someone in person when making a big financial decision. Digital is alive and kicking, but branch isn’t dead.

ATM 40

ATM Customer Experience Millennials Technology 40

PYMNTS

MAY 30, 2016

Read on for what they happen to say about the state of their businesses and the local economies in which they operate. Nearly 40 percent of SMBs surveyed had (or were in the process of) deployed EMV, with another third planning to do so in the next 12 months. We talked to hundreds of them throughout this primary season.

Trends 100

Trends Retail Fraud Mobile 100

PYMNTS

NOVEMBER 27, 2019

Additional PYMNTS research found that firms believe implementing automation could significantly improve their operations, particularly their B2B payments. The following Deep Dive outlines automation’s benefits, its potential ROI for implementing organizations and how these solutions can recruit millennial workers. . A notable 80.8

Millennials 161

Millennials Payments Capital Technology 161

CB Insights

DECEMBER 7, 2017

Quicken Loans founder Dan Gilbert’s innovation in mortgages was to assign regional-specific loan application reviewers, who familiarized themselves with the regulations of certain geographies. Eighty percent of those customers were first-time home buyers and millennials were twice as likely to use their product as a competitor.

Millennials 69

Millennials Lending United States Technology 69

PYMNTS

OCTOBER 30, 2019

One of the most recent examples of that movement comes from Walmart , the venerable retail chain locked in mortal combat with Amazon, and Green Dot, the 20-year-old payment services provider that has managed to not only survive in a cutthroat industry, but innovate and thrive. But news broke late Tuesday afternoon (Oct.

Retail 110

Retail social media Fintech Study 110