PYMNTS

JANUARY 25, 2021

The National Retail Federation ’s annual convention may have come and gone but the sentiments, strategies and lessons learned from facing nearly a year of pandemic-led changes by some of the world’s largest merchants are going nowhere fast — especially when it comes to their embrace of increased digitalization. Stores As Social Centers.

Community 269

Community Retail Strategy National 269

Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

Innovation 210

Innovation Mobile Study Survey 210

Chris Skinner

MARCH 23, 2017

I’ve been working closely with BKM, the Turkish retail payments clearing company, for a few years now. They manage the Fintech Istanbul program, and are the powerhouse behind many of the innovations we’ve seen in Turkey from mobile wallets to contactless payments. million POS terminals in the market. million credit cards, 118.3

Innovation 196

Innovation Cards Trends System 196

PYMNTS

SEPTEMBER 14, 2020

But the one thing that might work is taking a page from the innovation playbook that Netflix seems to have written and followed over the last 22 years. The growing popularity of DVD rentals in the early 2000s introduced more competition into the market, making them more affordable for more consumers. I Don’t Want To, But I Have To’.

Innovation 245

Innovation Video Course Meeting 245

PYMNTS

FEBRUARY 19, 2019

Those who work in and around high tech and innovation are lulled into a narrative about progress being on a march ever forward, rarely slowing, never stopping and certainly never turning around and marching in the wrong direction. . Once one gets outside of the top 25 banks in the U.S., The Soft Middle in Financial Services.

Innovation 160

Innovation Fintech Marketing Study 160

PYMNTS

JANUARY 13, 2020

Fitness and wellness are helping to change the face of retail in 2020. Innovation is also taking place within retail brick-and-mortar pharmacies. Not only that, but a study from The American Journal of Medicine indicates that market pressures in the industry are pulling doctors away from primary care and into sub-specialties.

Retail 146

Retail Houston social media Trends 146

Perficient

FEBRUARY 24, 2021

In a world where retail has changed and consumers remain at home, how do brands reimagine the task of getting products to customers? podcast , we interview Jon Bostock, best-selling author, innovator, co-founder and CEO of Truman’s and learn how brands that innovate will win in a rapidly changing digital-first economy.

Branding 441

Branding Case Study Digital Strategies Strategy 441

PYMNTS

APRIL 2, 2019

Good and accommodation merchants are not alone in pursuing innovations to keep competitive. higher than retail firms’ average of 33.5 Many merchants across all studied markets pursue innovation to remain competitive. Different merchant types placed higher emphasis on other innovations. and the 31.4

Innovation 144

Innovation System Analytics Study 144

PYMNTS

OCTOBER 21, 2020

One recent study found that 29 percent of customers would stop shopping with retailers that they felt offered inadequate public health or safety measures, for example. Merchants are used to keeping up with shifting trends and adjusting their products and marketing to engage consumers chasing after new items and experiences.

Retail 174

Retail Payments Report Trends 174

PYMNTS

MARCH 18, 2020

So do markets, which are like organisms in that they follow certain behaviors. The Retail Innovation Commerce Connected Playbook , done in partnership with First Data, now Fiserv , reveals the resilience of live retail – pandemics and same-day delivery be damned. Visual Search and Tactile Tactics.

Innovation 130

Innovation Retail System Technology 130

PYMNTS

SEPTEMBER 8, 2020

Consumers are living in stressful times, and Patrick Gauthier , vice president at Amazon Pay , told PYMNTS in a recent interview that merchants working to prepare for retail’s new normal should start by addressing that. As long as retailers focus on creating such safe spaces, he said, “the future is bright.”. Gauthier said.

Innovation 223

Innovation Retail Millennials Tools 223

PYMNTS

JUNE 16, 2017

When it comes to the ramifications for the retail industry, a Deloitte study found that 56 cents of every dollar spent in retail stores today is influenced by digital interactions. As such, it would behoove retailers to invest wisely in incorporating social media strategies into their overall marketing campaigns.

Study 119

Study Online social media Retail 119

PYMNTS

JULY 22, 2019

Much of the excitement surrounding automated retail — aka cashierless retail — has been driven by Amazon Go, but the enthusiasm for “just-walk-out” technology has been tempered by the stores’ limited locations. The next wave of automated retail might be heralded by U.K.-based Unattended Retail Can Boost Sales.

Innovation 125

Innovation San Francisco Retail Study 125

PYMNTS

JULY 29, 2020

(and a can-do spirit), a country that rewards ambition and innovation — and where individual success stories of, say Google and Amazon customers are folded into the testimony in efforts to show how tech can help smaller firms pivot and embrace the great digital shift. More than 80 retailers in the U.S.

Innovation 168

Innovation Apple Google Texas 168

PYMNTS

SEPTEMBER 19, 2017

In data that will likely surprise anyone who has avidly watched retail over the last few years, the market is trending strongly toward same-day delivery. After all, 51 percent of retailers say they offer same-day delivery, a massive jump from the 16 percent offering it only a year ago. As of today (Sept. As of today (Sept.

Retail 101

Retail Boston Study Branding 101

PYMNTS

JANUARY 27, 2021

According to a study by the Bank for International Settlements (BIS), central bank digital currencies (CBDCs) will be available for 20 percent of the world’s population in the next three years. Emerging markets and developing economies are strong boosters of cryptocurrency as they are looking for ways to expand financial inclusion, BIS said.

Survey 257

Survey Study Retail cryptocurrency 257

PYMNTS

JULY 6, 2020

If your business touches retail in any way, it might pay to follow a few important breadcrumbs. Worse yet, some analysts fear the triggering of break-lease clauses for retailers in malls if anchor stores leave. All of this will only make malls an even tougher sell to consumers, and to retailers that want consumers to buy their stuff.

Retail 259

Retail Meeting Branding Maine 259

PYMNTS

JANUARY 14, 2019

It looks like we can finally have a serious conversation about the impending collapse of physical retail in the U.S. All it took was a 160-year old retailer and a $34 billion kick in the stomach to the retail sector to get everyone’s attention. retailer, Sears, which found itself standing at Chapter 7’s front door.

Retail 198

Retail Online Mobile Data 198

PYMNTS

JULY 30, 2018

Toshiba Global Commerce Solutions, the global retail electronic point of sale (EPOS) technology company, announced on Monday (July 30) that it has grown its worldwide self-checkout (SCO) market share by 46 percent, according to research and consulting company RBR.

Marketing 101

Marketing Retail Leadership Innovation 101

PYMNTS

DECEMBER 11, 2020

The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is still present in both online and in stores. One recent study found that 51.7 Retaining the loyalty of consumers is an age-old challenge for retailers. About The Playbook.

Online 241

Online Payments Retail United States 241

Perficient

FEBRUARY 15, 2021

Attending to these enhancements now while anticipating future needs will require retailers to develop even greater agility and innovation across their fulfillment models. Later innovations added more elements and increased tier coverage. My takeaway from this study? Anticipating Customer Wants and Needs.

Meeting 428

Meeting Study Branding Innovation 428

PYMNTS

OCTOBER 10, 2019

Athleisure is a large and growing market. That is slightly more than the market cap of Walmart , the largest retailer on Earth by sales. On the surface, it seems that a large and growing market should be good news for up-and-comers, particularly given the demographic groups associated with the purchase of athleisure wear.

Innovation 123

Innovation Branding Retail Marketing 123

PYMNTS

NOVEMBER 8, 2019

Innovations — some more fantastical than others — keep emerging, though. The rise of new authentication methods is one of the driving forces in the growing biometric market. According to new research , the global biometric system market is set to grow at a CAGR of 14.6 Biometrics in retail could be just the beginning.

Innovation 120

Innovation Fraud Security Data 120

PYMNTS

MAY 29, 2020

In an interview with Karen Webster, Chris Carder , co-director of Entrepreneurial Studies at Schulich School of Business, outlines the story of how innovation can become teamwork. A partnership was born, and the students could then help retailers get onto the Shopify program and generate precious revenue. Carder said.

Maine 142

Maine Retail Google Community 142

Bank Innovation

FEBRUARY 20, 2019

candidates in Quantitative Marketing at Stanford Graduate School of Business, to find out. Can regularly checking your credit score actually help improve your results? We wanted to know the answer to that critical question, so Credit Sesame partnered with Megan Hunter Antill and Jessica Yu, Ph.D.,

Study 284

Study Analysis Marketing Operations 284

Accenture

APRIL 30, 2019

Like this runaway horse, retail banks are now finding that rapidly evolving customer needs and changing expectations are setting the pace for the evolution of the business. They are tech-savvy, have a positive attitude towards money, and expect their banks to offer service and channel innovations. This is a far tougher.

Survey 151

Survey Marketing Groups Study 151

PYMNTS

DECEMBER 12, 2018

According to the PYMNTS Remote Payments Study , connected devices are changing the relationship between shoppers and physical stores. For shoppers who rely on smartphones, the “face” of the modern retailer is becoming its mobile website and app. The study also found that 10.5

Retail 130

Retail Mobile New Jersey Study 130

PYMNTS

APRIL 27, 2018

There’s a rule of thumb at fast food and quick-serve restaurants (QSR): a seven-second reduction in customer wait time results in an average 1 percent gain in market share. A 2014 study by Northwestern University’s Kellogg School of Management found that’s the case, revealing evidence to support that seven-second rule of thumb.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

DECEMBER 3, 2019

But a study from the National Restaurant Association found that just 18 percent of restaurants offer mobile ordering via their own apps, while 43 percent of consumers want such methods. Even so, innovators from third-party apps to restaurant chains themselves are offering mobile options that extend beyond delivery. percent.

Innovation 130

Innovation Mobile Fraud Cards 130

PYMNTS

OCTOBER 13, 2016

Predictive marketing — using information from customer data, like purchase history, to determine a pattern and predict future outcomes — was once only available to the largest retailers. Every retailer wishes for the crystal-ball ability to predict where the next purchase will come from,” according to Windsor Circle.

Marketing 100

Marketing Survey Retail Data 100

PYMNTS

NOVEMBER 21, 2018

millennials say they want to engage with a chatbot when communicating with a brand, less than 30 percent of small business leaders across the retail, construction, manufacturing and services sectors are incorporating chatbots. The Internet of Things is another area of technological innovation in which small firms are skeptical of its value.

Study 129

Study Survey Leadership Millennials 129

PYMNTS

MAY 22, 2017

Automation has hit the manufacturing industry hard, costing the industry millions of factory jobs — yet it has the potential to hit retail even harder. According to a new study by financial services firm Cornerstone Capital Group , robots are poised to capture between 6 million and 7.5 And it’s especially bad news for the U.S.

Retail 111

Retail Study Industry Capital 111

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. But what is that “changing face of retail” actually going to look like in a few years? A new study from PricewaterhouseCoopers , entitled “Understanding How U.S.

Retail 100

Retail social media Branding Online 100

PYMNTS

APRIL 29, 2019

Along with digital transformation, innovation has been a buzzword for some time. These may seem like abstract concepts, but innovation has had concrete results in the financial industry. In partnership with i2c , PYMNTS produced the March 2019 Innovation Readiness Index to assess the state of innovation in the financial industry.

Fintech 193

Fintech Innovation Community Bank Study 193

PYMNTS

SEPTEMBER 28, 2016

The retail industry is facing a virtual change: virtual reality. InContext Solutions announced it’s collaborating with Intel to develop new virtual reality (VR) hardware and software for the retail industry. But in the meantime, the retail industry is the next to be infiltrated by VR.

Retail 100

Retail Chicago Software Industry 100

Bank Innovation

MAY 3, 2017

conducted by digital marketing technology company Netsertive. Facebook is the key to online traffic—but most small businesses run to the social media king to drive in-store traffic, too. More than 40% of SMBs will turn to Facebook for a boost in in-store traffic, according to a survey of 250 SMBs across the U.S., For banks and […].

social media 239

social media Study Survey Online 239

PYMNTS

DECEMBER 11, 2020

Consumers are going digital and are finding the experience to be an upgrade, while the physical retail channel is becoming increasingly unsatisfying by a pretty wide margin. Herron said that means retail needs to catch up and start rethinking a model that is “definitely broken right now” when it comes to shopping in a physical store.

Retail 273

Retail Meeting Customer Experience Online 273