Perficient

NOVEMBER 10, 2020

” Another common version of this is “We can’t do that because our technology stinks.” As pointed out in the KPMG paper and many other studies , companies with better customer experiences do better in the market. I most often hear “We can’t do that because our business is so complicated.”

Customer Experience 348

Customer Experience Meeting Study Maine 348

PYMNTS

JULY 24, 2018

The story of the enterprise’s digital transformation is long and winding, as executives struggle to overcome budget restrictions, integration hiccups and a lack of willingness for change from the higher-ups. Which brings us to the second study released last week.

Survey 102

Survey Analytics Digital Strategies Data 102

William Mills

FEBRUARY 22, 2018

Bankers as Buyers explores what banks will likely invest in this year and provides ideas and concepts from leading industry analysts, banking consultants and financial technology professionals on the top trends impacting the financial industry in 2018, including: Mobile Developments. Future Innovations. Talent Wars.

Millennials 40

Millennials Digital Strategies Fraud Mobile 40

Perficient

SEPTEMBER 29, 2020

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. It goes back to something we talk a lot about with digital strategy.

Marketing 294

Marketing Branding Data Industry 294

FICO

JUNE 21, 2022

Personalisation underpinned by applied intelligence and cloud-hosted platform technology offers a competitive advantage when it comes to winning customers. Digital decision platforms have been driving a diverse mix of innovations. How Decision Platform Technology Drives Agility. Saxon Shirley. Wed, 05/25/2022 - 03:43.

Management 52

Management Customer Experience Regional Strategy 52

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. A recent study by Accenture reported on 30 major banking applications. Cloud strategy counts.

Trends 64

Trends Cyber Security Big Data Analytics 64

NCR

JUNE 16, 2017

Today’s range of digital tools offer banks great opportunities to boost the level of service they offer and optimize their costs through effective use of the latest technology. And as more customers become digitally-focused across everything they do, banks must react accordingly in order to meet consumer demands.

Big Data 65

Big Data Data Analytics Strategy 65

PYMNTS

DECEMBER 30, 2020

Digital transformation is emerging as the backbone for CUs providing the innovations their members seek, and implementing new technologies is becoming ever more critical to credit unions’ bottom lines. However, this does not mean that credit unions’ digital shifts have been free of hiccups. The Drive Toward Digital.

Trends 137

Trends Innovation Study Technology 137

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. A recent study by Accenture reported on 30 major banking applications. Cloud strategy counts.

Trends 48

Trends Cyber Security Big Data Analytics 48

NCR

JUNE 3, 2016

Organizations are looking for the next innovation that will transform the way they interact with customers. After all, how convenient is mis-entering digits on a tiny mobile device screen when you’re shifting between letters, numbers and symbols? It is considered the most important development the U.S. banking industry by many.

Mobile 40

Mobile Customer Experience Software Strategy 40

FICO

MAY 13, 2020

Part of the reason that only 30% of digital transformation projects achieve their goals is that the companies involved, or maybe their strategic partners underestimated the unforgiving nature of the “Iron Triangle” of digital transformation – People, Process, and Technology – which requires complete and uninterrupted synergy.

Analytics 52

Analytics Strategy Survey Management 52

Filene

MAY 19, 2016

According to its website , “using mobile and Facebook metrics, Shastic calculates an overall "Innovation Score" for each financial institution. ” How is your credit union’s digital literacy? Filene’s innovation programs help credit unions execute on innovation, ideas, and cultural change.

social media 34

social media Case Study Innovation Mobile 34

CB Insights

MAY 10, 2018

Early consultants pioneered the tools and frameworks used to help companies develop a strategy: the 2×2 matrix, the Experience Curve, SWOT (Strengths, Weaknesses, Opportunities, Threats) diagrams, Porter’s Five Forces, and many more. State of Innovation Report. Many are still in wide usage today. ” —Michael Porter.

Strategy 78

Strategy Management Analytics Tools 78