article thumbnail

Perficient Interviewed for Forrester: The Future Of Insurance

Perficient

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. A robust digital strategy and API development plan are imperative for success : Partnerships and experiences serve as extensions of carrier brands, necessitating careful cultivation.

article thumbnail

The Sorry State of Contact Center Technology

Gonzobanker

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Bank Offers Go Contextual For Credit Unions In 2021

PYMNTS

But as the pandemic hit home, she said, many CUs have had to take a step back and “double down” on the most important and pressing aspects of their digital strategies. The digital trend, she continued, is one that will last and — and one that CUs will have to adopt in order to compete more effectively with banks.

Analytics 240
article thumbnail

HSBC Pairs With AI FinTech On Compliance

PYMNTS

Amid that human endeavor, maintained Ayasdi, since fraud is usually not found, and even suspicious activity is not unearthed, effort is wasted. The announcement comes in the wake of the January appointment of Ayasdi Executive Chairman and cofounder Gurjeet Singh to a technology advisory board set up by HSBC.

article thumbnail

Elan: The Positive Impact Of Payments

PYMNTS

As a result of this groundswell, we’ve focused a great deal of our attention on the ability to instantly provision new and existing card credentials into digital wallets. Additionally, new and reissued cards are being delivered with contactless technology.

Payments 178
article thumbnail

Payment Security: Aligning To A Broader “Digital Business Transformation” Agenda

PYMNTS

On Wednesday, August 31, 2016 at 1:00 PM (EST), join James Jenkins, Director, CA Technologies and Karen Webster, CEO, Market Platform Dynamics as they discuss why banks and card issuers are at a pivotal juncture to embrace digital business transformation. Digital Discussion Presenter: James Jenkins. Director, CA Technologies.

CA 100
article thumbnail

2024 Trends & Predictions

Javelin Strategy & Research

Banner Section Home Rss.xml 2024 Trends & Predictions Javelin’s Trends & Predictions reports look at the coming year across the range of Javelin Strategy & Research’s practice areas—digital banking, fraud & security, payments, and wealth management—and highlight the compelling challenges and opportunities likely to emerge.

Trends 45