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Perficient Interviewed for Forrester: The Future Of Insurance

Perficient

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. Perficient’s insurance experts, who were interviewed for this report, echo this sentiment, emphasizing the need for insurers to embrace innovation to stay relevant.

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The Sorry State of Contact Center Technology

Gonzobanker

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

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Elan: The Positive Impact Of Payments

PYMNTS

In the midst of these struggles, the payments industry has risen to the occasion and innovated to become an even more integral part of the economy and people’s lives. And, as normalcy starts to reemerge, we need to be ready to help our partners best serve their customers in innovative ways through payments.

Payments 178
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Bank Offers Go Contextual For Credit Unions In 2021

PYMNTS

But as the pandemic hit home, she said, many CUs have had to take a step back and “double down” on the most important and pressing aspects of their digital strategies. The digital trend, she continued, is one that will last and — and one that CUs will have to adopt in order to compete more effectively with banks.

Analytics 240
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Payment Security: Aligning To A Broader “Digital Business Transformation” Agenda

PYMNTS

On Wednesday, August 31, 2016 at 1:00 PM (EST), join James Jenkins, Director, CA Technologies and Karen Webster, CEO, Market Platform Dynamics as they discuss why banks and card issuers are at a pivotal juncture to embrace digital business transformation. Digital Discussion Presenter: James Jenkins. Director, CA Technologies.

CA 100
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Payments Rails, Laying New Tracks

PYMNTS

Technology underpins everything these days. The big question: Can the existing payment rails support the innovation that is needed? Said NACHA’s Estep, “the answer depends on what type of innovation you are talking about, and then what type of a payments system you are talking about.”

Payments 105
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What Will Bankers Purchase in 2018?

William Mills

Bankers as Buyers explores what banks will likely invest in this year and provides ideas and concepts from leading industry analysts, banking consultants and financial technology professionals on the top trends impacting the financial industry in 2018, including: Mobile Developments. Future Innovations. Talent Wars.