PYMNTS

JUNE 1, 2020

In the inaugural Digital Payments In A Digital World Playbook , PYMNTS analyzes how recent events such as the COVID-19 pandemic have impacted consumers’ banking behaviors and how FIs are responding to these shifting needs. Why WSFS Bank Is Relying On QR Codes, Mobile Mess aging To Enhance Customer Loyalty.

Digital Banking 136

Digital Banking Delaware Tools Mobile 136

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

Chris Skinner

APRIL 6, 2018

I know that systems like Erica, short for Bank of AmErica, are up and running … The post Some banks are technology companies appeared first on Chris Skinner's blog. It was an interesting conversation, although most of the examples were for customer service via Chatbots, which doesn’t impress me much.

Technology 281

Technology Company America Examples 281

PYMNTS

APRIL 24, 2020

Banks are altering their customer interaction approaches to take precautions against further spreading COVID-19 while maintaining sound customer service practices. Exploring why banks need to implement these tools is critical as these technologies could them keep their customers satisfied and able to financially weather the pandemic.

Technology 248

Technology ATM Video Tools 248

PYMNTS

MAY 29, 2020

Financial institutions (FIs) have been adapting their platforms and technologies to better suit the needs of more digital consumers for decades, but the coronavirus has placed new importance and pressure on accelerating these efforts. Developments Around The Cloud Banking World.

Digital Banking 230

Digital Banking Innovation Online Technology 230

Chris Skinner

JULY 19, 2017

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. KBC’s Digital Trade Chain KBC’s Digital Trade Chain application is a digital platform for managing, tracking and protecting domestic and international trade transactions using a shared ledger.

Innovation 298

Innovation Capital Conference Customer Experience 298

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

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System Digital Banking Tools User Experience 268

PYMNTS

DECEMBER 17, 2019

Headlines are filled with reports of service outages and data breaches , and both banks and consumers are contending with rising fraud concerns as digital banking takes off. Fraud threatens everyone, yet customers rely on their banks for protection. The Technology Gap That Fosters Fraudsters.

Technology 142

Technology Fraud Data Security 142

PYMNTS

DECEMBER 31, 2020

Like their cousins in banking, credit unions (CUs) long enjoyed a relaxed pace of technological change. Consumers waited on financial institutions (FIs) to innovate in an odd relationship that put business needs before customers’ needs. It was all on their timetable. Not anymore. CUs Are Going Next-Gen.

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Survey Arizona Innovation Innovation Strategies 235

PYMNTS

OCTOBER 19, 2020

The move comes after GPS's recent launches in Europe and South East Asia, including Revolut and Starling Bank , according to the release. Dewar also said the payments industry was evolving quickly and that meant there was a need for fast innovations. " The study found that cash had been used only a fraction as much as it used to be.

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Study Innovation Fintech Customer Experience 174

PYMNTS

JUNE 26, 2020

This is because many legacy FIs in particular are still reliant upon legacy infrastructure, which is simply not designed to handle the sheer volume of data generated in today’s digital banking sphere. The Tracker also analyzes how the use of cloud technology can help FIs stay on top of that shift. customers in late May.

Meeting 227

Meeting Mobile Digital Banking Tools 227

NCR

MARCH 22, 2017

And, according to one recent study, three-quarters of millennial small business owners are in the start-up or growth phase of the business lifecycle, which means they’re currently in the most formative period of their careers as entrepreneurs. As the first true digital natives, millennials don’t separate their online and offline lives.

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

JANUARY 25, 2021

The banking industry is still grappling with the pandemic’s unprecedented effects, including a broad digital shift across numerous sectors. This increased digital engagement can create challenges, however, as it opens up new avenues for fraud in addition to making transactions more convenient for customers.

Fraud 235

Fraud Digital Banking Missouri Trends 235

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

PYMNTS

OCTOBER 16, 2019

Money laundering has always troubled financial institutions, but today’s digital banking system creates additional complexities as fraudsters around the world take advantage of financial technologies. According to a KPMG study , 63 percent of financial institutions use transaction monitoring based on rules and machine learning.

Compliance 123

Compliance Fraud Study Digital Banking 123

Abrigo

DECEMBER 17, 2021

Components of an effective fintech partnership If leveraging new technology is a priority for your FI, ensure these three elements are present for an effective fintech partnership. . Takeaway 1 Having a cohesive vision from the top down is critical to a culture of innovation and the successful adoption of new software. .

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Fintech How To Innovation System 195

NCR

MARCH 12, 2018

Some of the most significant recent trends in financial services – such as the ongoing growth of the mobile channel and the expansion of the fintech market – have demonstrated that the evolution of the industry is being driven by technology. What is predictive analytics? Image: chombosan via iStock.

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Analytics Digital Banking Analysis Branding 75

PYMNTS

OCTOBER 10, 2019

Consumers have noticed the rising levels of fraud in digital banking, and they are not pleased. In fact, one recent study found that 71.2 Fraudsters are relying on technologies like artificial intelligence (AI) and machine learning (ML) to put ever-more-complex schemes to work like bot and automated attacks.

Fraud 126

Fraud Digital Banking Strategy Security 126

Chris Skinner

MARCH 30, 2016

There are a number of hotbeds for innovation in finance – London, Singapore, Tel Aviv, Silicon Valley – may all spring to mind to begin with … but what about Berlin and Munich? Two are full banks with banking … Yes, Berlin is showing some interesting true colours with three standout start-ups: Fidor, NUMBER26 and solaris.

Innovation 150

Innovation Case Study Study Digital Banking 150

PYMNTS

MAY 28, 2020

In the May Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the challenges facing deployment of APIs amid the COVID-19 pandemic, new online initiatives from nationwide FI chains and community banks and the security challenges that are plaguing digital banking programs.

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Community Bank Community Security Digital Banking 176

PYMNTS

JANUARY 26, 2021

As we look to 2021, there are a number of key drivers reshaping how credit unions operate and best meet the needs of their members, with digital solutions and innovations at the forefront of these expectations.

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Strategy United States America Meeting 173

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

NOVEMBER 16, 2020

Fraud targeting digital banking users has been around as long as digital banking itself, but it has recently become more prevalent. The pandemic is exacerbating the problem, with a study finding that 22 percent of Americans were the targets of pandemic-related fraud attempts as of March.

Fraud 182

Fraud Security Strategy Digital Banking 182

NCR

JULY 28, 2017

The ongoing development of digital technology has created unprecedented choice and freedom for consumers in how they manage their financial affairs. As people complete more financial tasks and transactions via digital channels, there is more scope for fraudsters to exploit the weakest links in security.

Fraud 74

Fraud Digital Banking Survey Security 74

PYMNTS

SEPTEMBER 24, 2020

Companies are reexamining how they can use cloud technologies to comply with changing security standards as digital banking volumes expand. The pandemic may not have created the challenges banks face in keeping their cloud strategies and innovations compliant. EU and U.K. Answering The Data Question .

Compliance 151

Compliance Fraud Regulation Security 151

Chris Skinner

FEBRUARY 21, 2017

After studying law at Oxford, he went back to business and is now Co-Founder and CEO of digital bank Monzo. He lasted one day in the cold December rain before convincing the guys that leaflets were old school and they really needed a website, which Tom then built and still exists today. What really stands Monzo apart?

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Study Training Fintech Digital Banking 283

PYMNTS

JANUARY 28, 2021

The latest Digital-First Banking Tracker® done in collaboration with NCR , notes that “FIs are devoting more money than ever to fraud prevention as more consumers go digital. Of those willing consumers, 40 percent like fingerprint-based biometrics on banking apps, “while one-quarter preferred facial recognition technology.”.

Fraud 244

Fraud Survey Digital Banking Security 244

PYMNTS

FEBRUARY 26, 2020

The party always ends, however, and governments have caught up to all that wild innovation. The debate around data privacy is getting a new boost as discussions of open banking get real. For a case study in the new privacy rules at scale, people are looking to China and its Multi-Level Protection Scheme 2.0

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Regulation Case Study Fraud Study 130

PYMNTS

JULY 19, 2018

In fact, over 80 percent of banks with more than $150 billion in assets have explored use of technology, and experts predict banks will invest more than $57 billion in AI over the next three years. Growth in financial institutions’ (FIs) investment in AI comes as banks look to streamline their operational costs.

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Report Digital Banking Fintech Community Bank 101

PYMNTS

NOVEMBER 20, 2019

PSCU aims to stay ahead of payment innovations to help ensure that its owner credit unions members’ accounts are used most frequently. PSCU’s second annual Eye on Payments study shows that 25 percent of respondents use a contactless card a few times per month, citing convenience, security, ease and speed.

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Cards Risk Management Study Payments 117

Banking 2020

FEBRUARY 6, 2015

Articles via Forbes, PYMNTS.com, Banking Technology and Bank Technology News. Meeting customers anywhere with omnichannel banking: There are more convenient, better ways to bank and consumers are quickly becoming aware of it. What have you been reading?

Innovation 40

Innovation Mobile Digital Banking Customer Experience 40

PYMNTS

JULY 24, 2019

In that mindset, banks, laden with entrenched legacy systems, with disparate platforms — call it big infrastructure! — and less than seamless online presence are at an inherent disadvantage when it comes to catering to the needs and desires of an ever-younger population used to technology. Open Banking.

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

JULY 1, 2020

The details are offered in Building a Better App: Banks and the Innovation Imperative Report , a collaboration between PYMNTS and Ondot Systems, the Silicon Valley-based FinTech.

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Survey Cards Millennials ATM 183

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

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Case Study Boston Innovation Massachusetts 100

Digital Growth Institute

MAY 12, 2023

"As long you are saying, top-down, ‘I would like to deliver a digital bank. Integrating digital and traditional approaches is crucial for success in the future of banking, and requires a collaborative process that involves finding the right balance between traditional banking practices and digital innovation.

Technology 15

Technology Study Digital Banking Branding 15

PYMNTS

JUNE 9, 2020

But in an interview with Karen Webster, Jeff Chambers , president at Lumin Digital , a PSCU company, said CUs can more than hold their own — if they leverage the assets they already have on hand. Especially their brick-and-mortar footprints tied to the digital branch. They acquire a lending product, and then a digital banking platform.

Digital Banking 133

Digital Banking Millennials Lending Marketing 133

PYMNTS

NOVEMBER 19, 2020

Avoiding stagnation and competing with other financial providers means that they must invest in new digital technologies and solutions in addition to playing to their traditional strengths, such as low rates and exceptional customer service. This does not mean that CUs can simply rest on their laurels, however.

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Alabama Meeting Fraud Trends 228