PYMNTS

AUGUST 22, 2019

Banks are not just competing for customer engagement and retention — they are also vying for funding and resources as they overhaul their infrastructure and banking tools. The latest Digital Banking Tracker examines how legacy institutions stay competitive with challenger banks. The Rush to Digital.

Digital Banking 166

Digital Banking Mobile Study Data 166

Gonzobanker

JANUARY 4, 2023

Back in the day, when I was the CIO of a bank, we had a Technology Plan. It was a single document that had every aspect of the bank’s technology goals for the year – hardware, software, vendors, projects (all led by information technology, or IT, by the way) – the entire bank IT budget. digital banking).

Technology 78

Technology System Software Groups 78

PYMNTS

APRIL 24, 2020

Banks are altering their customer interaction approaches to take precautions against further spreading COVID-19 while maintaining sound customer service practices. Exploring why banks need to implement these tools is critical as these technologies could them keep their customers satisfied and able to financially weather the pandemic.

Technology 248

Technology ATM Video Tools 248

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

PYMNTS

JANUARY 25, 2021

The banking industry is still grappling with the pandemic’s unprecedented effects, including a broad digital shift across numerous sectors. This increased digital engagement can create challenges, however, as it opens up new avenues for fraud in addition to making transactions more convenient for customers.

Fraud 235

Fraud Digital Banking Missouri Trends 235

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

MAY 29, 2020

Financial institutions (FIs) have been adapting their platforms and technologies to better suit the needs of more digital consumers for decades, but the coronavirus has placed new importance and pressure on accelerating these efforts. Legacy FIs are moving forward with their cloud-based plans despite infrastructure challenges.

Digital Banking 230

Digital Banking Innovation Online Technology 230

PYMNTS

JUNE 10, 2020

This has increased the need for FIs to develop convenient mobile onboarding experiences, but those that lack confidence in their ability to secure such channels appear to be reluctant to offer them. A 2018 study found that more than 50 percent of U.K. These users had to restart the process from the beginning if they switched channels.

Mobile 130

Mobile Security Examples Study 130

Celent Banking

MAY 20, 2016

Celent profiles two award-winning banks who have modelled excellence in their use of risk management technologies across their banks. Left to right, Martin Pilecky, CIO Alfa-Bank; Gary McAlum, SVP Enterprise Security Group USAA; Joan McGowan, Senior Analyst Celent). They demonstrated: Degree of innovation.

Security 113

Security Fraud Case Study Risk Management 113

PYMNTS

OCTOBER 7, 2020

Businesses and financial institutions (FIs) are following suit, reordering their products and services for a new digital normal — but unfortunately, fraudsters are tagging along. Around The Digital Onboarding Worl d. Why Shifting Consumer Spend Is Prompting Security Onboarding Moves.

Online 223

Online Report Tools Fraud 223

PYMNTS

SEPTEMBER 29, 2020

Mastercard, through its collaborative fraud and dispute resolution technology Ethoca , will now offer a new version of online statements with added logos and clear business names for each transaction. A study commissioned by Ethoca showed that 96 percent of U.S. A study commissioned by Ethoca showed that 96 percent of U.S.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

SEPTEMBER 24, 2020

Twenty-two percent of American consumers state that they have been targeted by COVID-19-related fraud attempts since the pandemic’s onset, for example, leading financial authorities to work toward keeping consumers’ data more secure by changing how it is stored. consumers now using mobile banking applications to access their bank accounts.

Compliance 151

Compliance Fraud Regulation Security 151

PYMNTS

NOVEMBER 16, 2020

Fraud targeting digital banking users has been around as long as digital banking itself, but it has recently become more prevalent. The pandemic is exacerbating the problem, with a study finding that 22 percent of Americans were the targets of pandemic-related fraud attempts as of March.

Fraud 182

Fraud Security Strategy Digital Banking 182

PYMNTS

OCTOBER 16, 2019

Money laundering has always troubled financial institutions, but today’s digital banking system creates additional complexities as fraudsters around the world take advantage of financial technologies. According to a KPMG study , 63 percent of financial institutions use transaction monitoring based on rules and machine learning.

Compliance 123

Compliance Fraud Study Digital Banking 123

PYMNTS

OCTOBER 10, 2019

Consumers have noticed the rising levels of fraud in digital banking, and they are not pleased. Many want more options and control when it comes to their security. In fact, one recent study found that 71.2 Around the Digital Banking World. Banks in the U.S. About the Tracker.

Fraud 126

Fraud Digital Banking Strategy Security 126

PYMNTS

MAY 28, 2020

In the May Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the challenges facing deployment of APIs amid the COVID-19 pandemic, new online initiatives from nationwide FI chains and community banks and the security challenges that are plaguing digital banking programs.

Community Bank 176

Community Bank Community Security Digital Banking 176

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

PYMNTS

JANUARY 28, 2021

The latest Digital-First Banking Tracker® done in collaboration with NCR , notes that “FIs are devoting more money than ever to fraud prevention as more consumers go digital. Quick And Seamless Security. More digital-first FIs are catching on. Consumers Getting Wise To Scams.

Fraud 244

Fraud Survey Digital Banking Security 244

PYMNTS

DECEMBER 11, 2020

As the new Digital Identity Tracker® states, “about 40 million bank customers in Thailand are expected to register for digital identity authentication under the country’s National Digital ID (NDID) program, which was recently expanded to more financial service providers.

Video 204

Video Security National Digital Banking 204

NCR

JULY 28, 2017

The ongoing development of digital technology has created unprecedented choice and freedom for consumers in how they manage their financial affairs. As people complete more financial tasks and transactions via digital channels, there is more scope for fraudsters to exploit the weakest links in security.

Fraud 74

Fraud Digital Banking Survey Security 74

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. FICO Admin. Tue, 07/02/2019 - 02:45. by Sarah Rutherford.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

DECEMBER 10, 2020

Banks and other FIs must be certain that their clients are who they claim to be and adhere to AML compliance — or be held accountable. . Video-based KYC is an effective digital technology used increasingly to confirm customers? One study revealed that 73 percent of U.S.

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

SEPTEMBER 17, 2019

Impending 5G technology holds a great deal of promise for many industries, especially for financial institutions. A 5G network could markedly improve mobile banking apps’ speed, security and ease of use. Mobile banking apps have already enjoyed mass adoption, but what are consumers using them for? Most consumers (78.1

Mobile 187

Mobile Millennials Study Digital Banking 187

NCR

MARCH 22, 2017

And, according to one recent study, three-quarters of millennial small business owners are in the start-up or growth phase of the business lifecycle, which means they’re currently in the most formative period of their careers as entrepreneurs. As the first true digital natives, millennials don’t separate their online and offline lives.

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

MARCH 3, 2020

Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications. A recent study found that 75 percent of this generation’s members visit financial institutions (FIs) at least once per month. Hindrances to Digital-First Implementations.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

APRIL 4, 2019

Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services. According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations.

Mobile 169

Mobile Study Security social media 169

PYMNTS

MARCH 25, 2020

Digital fraud continues to flourish, with recent surveys finding that security breaches have increased 67 percent since 2014 and 11 percent since 2018. Organizations and security developers are investing billions of dollars in fighting these fraud attempts. Deep Dive: New Technology Makes Application Fraud a Looming Menace.

Fraud 148

Fraud Security Resources Survey 148

PYMNTS

NOVEMBER 20, 2019

By offering owners contactless cards, “we help our credit unions achieve top-of-wallet status” as tap-to-pay adoption continues to rise, said Jeremiah Lotz, managing vice president of digital experience and payment products at PSCU. billion transactions annually offering payment processing, risk management, digital banking and more.

Cards 117

Cards Risk Management Study Payments 117

PYMNTS

MAY 4, 2017

The Cardtronics executives noted that the studies are not all that surprising, and where once the findings reflected increasing cash adoption across, say, Europe, recent research has borne out the same trends in Europe and the Americas. Among the core reasons for this: The perception that the use of cash was more secure.

ATM 192

ATM Millennials United States Study 192

PYMNTS

FEBRUARY 15, 2019

There is something of a strange dichotomy when one looks at the types of things bank brands are developing, particularly around mobile and digital banking services, and the kinds of things consumers say they want. That can be the ATM, or through digital, and how those all play together,” Gibbins said.

ATM 155

ATM Mobile Digital Banking Online 155

PYMNTS

SEPTEMBER 30, 2020

The ongoing COVID-19 pandemic is accelerating this shift, making financial institutions (FIs), merchants and their regulatory officials race to secure these new digital users. MENA nations’ original rules involved data privacy, but they were focused on developing the open banking ecosystem and allowing information to move freely.

Regulation 175

Regulation Data Regional Examples 175

PYMNTS

NOVEMBER 19, 2020

Avoiding stagnation and competing with other financial providers means that they must invest in new digital technologies and solutions in addition to playing to their traditional strengths, such as low rates and exceptional customer service. This does not mean that CUs can simply rest on their laurels, however.

Alabama 228

Alabama Meeting Fraud Trends 228

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

JULY 24, 2019

In that mindset, banks, laden with entrenched legacy systems, with disparate platforms — call it big infrastructure! — and less than seamless online presence are at an inherent disadvantage when it comes to catering to the needs and desires of an ever-younger population used to technology. Trust in Digital Banking. “It’s

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

DECEMBER 28, 2018

It may come as no surprise to readers that, when asked about what influences the use of one payment method over another, credit union (CU) customers said it comes down to convenience and security. I don’t want to experience any friction, but I want full security,” he said. Making Security Stronger And More Subtle.

Fraud 131

Fraud Mobile Security Cards 131

PYMNTS

JANUARY 31, 2018

Lagging behind digital-only banks, traditional banks must look to streamline and offer a frictionless mobile experience to their user base. According to Hochrieser, “Digital banks are focused on mobile only, and so their only purpose is to provide the best possible user experience.”

Online 153

Online Security Course Mobile 153

PYMNTS

FEBRUARY 24, 2020

billion-strong, high-spending consumers and their willingness to adapt to new technologies, trends and products may represent the economy of the future for many banks and businesses, but it is notoriously difficult for firms to enter and compete in this market. Confronting the Chinese Privacy Myth .

Regulation 160

Regulation Policies Data Compliance 160