PYMNTS

JUNE 1, 2020

Customers still expect speedy and convenient service as usual, meaning financial institutions (FIs) are racing to support an expanding number of digital transactions without adding any friction. These banks must also make sure they are providing the tools that primarily digital customers need to complete their personal banking needs.

Digital Banking 136

Digital Banking Delaware Tools Mobile 136

PYMNTS

JUNE 3, 2020

The COVID-19 pandemic has removed the choice and forced FIs and customers to interact via digital platforms, though, and brick-and-mortar branches have become auxiliary services with limited use for more complicated financial tasks for those who remain branch-dependent. Confronting Digital Banking Reality.

Digital Banking 131

Digital Banking Mobile Tools Online 131

PYMNTS

OCTOBER 23, 2020

Despite these hurdles, members’ adoption of mobile apps and other digital tools shows no signs of slowing. Other credit unions are rolling out innovative digital offerings that target younger consumers, who have become a key demographic for CUs as their membership bases grow older. Credit unions across the U.S.

Tools 151

Tools Mobile Report Oregon 151

PYMNTS

JANUARY 22, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. Data and personalization was the key to helping customers in 2020.

Innovation 172

Innovation Tools Leadership Customer Experience 172

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

APRIL 24, 2020

Banks are altering their customer interaction approaches to take precautions against further spreading COVID-19 while maintaining sound customer service practices. Exploring why banks need to implement these tools is critical as these technologies could them keep their customers satisfied and able to financially weather the pandemic.

Technology 248

Technology ATM Video Tools 248

PYMNTS

JULY 24, 2020

It’s a model based on the concept of collaboration and cooperation, two ideals that have become instrumental in the financial services arena’s payments innovation efforts. As a CU with a global reach, UNFCU held digitization at the top of its priority list even before the pandemic, according to Thomas. As the U.S.

Innovation 201

Innovation Payments Leadership National 201

PYMNTS

MAY 29, 2020

Financial institutions (FIs) have been adapting their platforms and technologies to better suit the needs of more digital consumers for decades, but the coronavirus has placed new importance and pressure on accelerating these efforts. Developments Around The Cloud Banking World.

Digital Banking 230

Digital Banking Innovation Online Technology 230

PYMNTS

MARCH 2, 2020

It’s really difficult, the banking ecosystem is not fast and that’s just reality,” Jim McCarthy, industry expert and former innovation head for Visa, told Karen Webster in a recent conversation. The Headwinds Creating The Innovations Gap . According to the latest edition of the Innovation Readiness report, only 22.3

Innovation 222

Innovation Data System Mobile 222

PYMNTS

JANUARY 27, 2021

Financial institutions (FIs) around the world are confronting these issues with numerous digital implementations , as 85 percent of banks are offering some form of digital account opening, for example. This increased digital presence also brings a greater risk of digital fraud, however.

Security 213

Security Innovation Fraud Study 213

PYMNTS

JULY 29, 2019

To accommodate this shift and the nation’s growing number of internet and smartphone users, tech giants like Amazon and Facebook are launching digital banking solutions focused on mobile devices. The following Deep Dive explores AI’s fraud-fighting uses and how the technology can offer more personalized services.

Digital Banking 181

Digital Banking Fraud Mobile ATM 181

PYMNTS

DECEMBER 17, 2019

Headlines are filled with reports of service outages and data breaches , and both banks and consumers are contending with rising fraud concerns as digital banking takes off. Fraud threatens everyone, yet customers rely on their banks for protection. The Technology Gap That Fosters Fraudsters.

Technology 142

Technology Fraud Data Security 142

PYMNTS

JULY 8, 2019

These days, no matter how creative, innovative and disruptive an idea a financial services player may have, the reality is they don’t have a lot of time to sit around developing it. It was a solution designed, according to DeRosa, for companies with innovative roadmaps that need fast, flexible support.

Innovation 212

Innovation Cards Data Analytics 212

PYMNTS

JUNE 26, 2020

This is because many legacy FIs in particular are still reliant upon legacy infrastructure, which is simply not designed to handle the sheer volume of data generated in today’s digital banking sphere. The Tracker also analyzes how the use of cloud technology can help FIs stay on top of that shift. customers in late May.

Meeting 227

Meeting Mobile Digital Banking Tools 227

PYMNTS

APRIL 7, 2020

But the numbers tell a tale, and recent stats in the March 2020 Credit Union Innovation Index show the need for CUs to step up their efforts to innovate. CUs need to move beyond payments, said Fagan, and embrace what he termed a “full-scale, full-service approach to innovation.” percent to a recent 21.9 ”

Innovation 142

Innovation Digital Banking Resources Apple 142

PYMNTS

AUGUST 9, 2020

“In this day and age, it is very important for community financial institutions to be able to compete with their main new competitors – challenger banks and national banks – and have access to the same technology that can be deployed in weeks not years.

Tools 168

Tools Community Bank Community Taxes 168

PYMNTS

AUGUST 24, 2020

Solutions such as Kubernetes and other containers — products that allow banks to more easily categorize, store and scale software and applications on the cloud — could therefore play crucial roles in banking’s digital future. Around The Cloud Banking World. This will allow it to more quickly bring updates to market.

Digital Banking 226

Digital Banking Software System Innovation 226

PYMNTS

JULY 12, 2019

Based in Singapore, Ezyhaul plans to expand its logistics and freight management technologies across South Asia and invest in technological innovation as it goes after a plug-and-play model of its platform. The company did not disclose who provided the funding, which follows the $5 million Series A investment closed last year.

Tools 160

Tools Capital Management Technology 160

PYMNTS

FEBRUARY 27, 2020

Online and mobile banking’s increasing popularity has driven many credit unions (CUs) to embrace self-service models, emphasizing ATMs, digital banking and other remote services, and reducing physical branches’ importance. Helping Themselves to Banking Services. Achieving the Self-Service Dream.

Nevada 131

Nevada Innovation Security ATM 131

PYMNTS

OCTOBER 14, 2019

If a bank flags transactions over a certain limit, for example, a bad actor can easily avoid making transactions that surpass it. The continued globalization of digital banking is another issue, enabling quick money movement that can be used by legitimate businesses as well as cybercriminals. AML and the problem of innovation.

Strategy 109

Strategy Fraud Innovation Regulation 109

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

PYMNTS

JULY 25, 2019

Banks need to innovate faster and further when it comes to the technology they use on their online platforms, as to stay one step ahead of bad actors with access to the same technology. Banks need to make sure they’re using tech in ways that keep the fraudsters out, but don’t send customers looking for another service.

Digital Banking 176

Digital Banking Innovation Fraud United States 176

PYMNTS

JULY 27, 2020

Financial institutions (FIs) are still struggling to respond to the rise in digital banking adoption spurred by the pandemic. The increase in digital banking use has also breathed new life into the discussions surrounding the technology FIs are employing to make sure they can offer this level of support.

Digital Banking 202

Digital Banking Technology Apple Examples 202

PYMNTS

AUGUST 4, 2020

“FIs already using cloud-enabled infrastructure had an advantage in the immediate response phase,” Martin Frick , managing director of APAC at Temenos, told PYMNTS in the July Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB. Banks need to start thinking (and acting) like technology firms.

Digital Banking 190

Digital Banking Innovation Technology Tools 190

PYMNTS

MARCH 18, 2020

Such is the situation in financial services, where the capabilities that have been unlocked by digitization have rather radically changed consumers and preferences — although perhaps in ways that don’t stand out as obvious. That, he noted, is not an insurmountable obstacle — even for small banks.

Cards 217

Cards Tools Mobile Google 217

Bank Innovation

MAY 29, 2019

SAFE Credit Union, through a partnership with NCR Digital Banking, is using geofencing technology as a trigger for push alerts to its customers.

Tools 284

Tools Digital Banking Technology Retail 284

PYMNTS

JANUARY 14, 2021

Lagarde stated back in November that the European Central Bank will be able to launch a digital version of the euro within four years. She added that “if the technology can facilitate cross border payments, which are very laborious in quite a few corners of our big world, then we should explore it.”.

Bitcoin 152

Bitcoin Regulation Tools cryptocurrency 152

Insights on Business

NOVEMBER 29, 2018

Now, more than ever, banks must be smarter and faster. Operational innovation is vital in a highly competitive financial services sector, with a new community of digital banks and other firms vying for market share. Drivers for Operational Innovation. Technology: Create a Project Management Office.

Operations 138

Operations Innovation Management Risk Management 138

PYMNTS

SEPTEMBER 28, 2020

The companies said they have expanded an existing partnership that will see Commerce Bank integrate HighRadius's full suite of integrated receivables and treasury management tools, one year after another expansion in which the bank added HighRadius's Virtual Card Processing and Electronic Invoice Presentment and Payment technologies.

Fintech 204

Fintech Tools Groups Management 204

PYMNTS

OCTOBER 31, 2019

Credit unions (CUs) have followed banks’ digital banking lead, churning out platforms, services and mobile apps for consumers to use speedy, convenient online services. CU executives have cited several reasons for their lack of AI or machine learning innovation, including costs, data quality questions and security concerns.

Innovation 101

Innovation Survey Lending Technology 101

PYMNTS

JUNE 1, 2020

Customer satisfaction is critical in any industry, and that typically means providing convenient access to digital tools. The challenger bank has run on a cloud banking model since its 2012 launch and is available for business and consumer use in 30 European markets, including Austria, Germany and the Netherlands. .

Innovation 132

Innovation Strategy Innovation Strategies Security 132

PYMNTS

JULY 13, 2020

Financial services platform NYMBUS announced a partnership with digital payments company Payrailz to help more financial institutions (FIs) quickly transition to digital banking services, according to a press release. Payrailz CEO Fran Duggan said the partnership would keep helping businesses meet new, digital needs.

Digital Banking 170

Digital Banking Meeting Tools Payments 170

PYMNTS

FEBRUARY 3, 2020

Banking is no longer just for traditional FIs, thanks to open banking’s spread. Digital banking development is poised to explode in Singapore, where legacy institutions have traditionally dominated. The news set off a high-stakes race among today’s top global eCommerce, finance and technology players.

Digital Banking 185

Digital Banking Innovation Maine Regulation 185

PYMNTS

FEBRUARY 1, 2019

These solutions can be implemented to review expansive volumes of bank transactions and data points to help banks detect questionable activities and broader patterns of potential fraud. But as Jeremy Balkin, head of innovation for Swiss bank HSBC , recently told PYMNTS, even AI and ML need assistance sometimes — from humans. .

System 123

System Digital Banking Fraud Customer Experience 123

PYMNTS

JANUARY 25, 2021

The banking industry is still grappling with the pandemic’s unprecedented effects, including a broad digital shift across numerous sectors. This increased digital engagement can create challenges, however, as it opens up new avenues for fraud in addition to making transactions more convenient for customers. About The Tracker.

Fraud 235

Fraud Digital Banking Missouri Trends 235

PYMNTS

JULY 1, 2019

Unfortunately, FIs are often caught between balancing more stringent security tools and offering the seamless experiences consumers crave. Modern customers are much more likely to grow frustrated by lengthy processes and switch to other banks, after all. Biometrics and the Benefits for Security .

Customer Experience 187

Customer Experience Tools Fraud Security 187

PYMNTS

OCTOBER 28, 2020

PSCU , the credit union service organization (CUSO), is teaming up with FICO Customer Communications Services (CCS) to develop a fraud alert tool for credit unions (CUs), PSCU said in a statement on Wednesday (Oct. In the event of possible fraud, members are alerted quickly and securely using their preferred method of communication.

Fraud 109

Fraud Tools Security Analytics 109