Why Chase decided to drop digital-banking app Finn
Bank Innovation
JUNE 6, 2019
JPMorgan Chase's millennial-friendly digital banking app Finn is shutting down, just one year after it rolled out nationally. The […].
Digital Banking Innovation Millennials Security 
Digital Banking Innovation and Millennial Entrepreneurship
NCR
MARCH 22, 2017
Today, millennials are the largest generation in the United States – and their levels of entrepreneurship are unprecedented. Millennials are starting more businesses than previous generations, and they’re starting them at a younger age than their predecessors. This year alone, the Internet of Things will connect 8.4
Millennials 
49
49 Join 50,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
A new digital bank needs a new customer service experience
Insights on Business
FEBRUARY 13, 2019
Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand.
Albuquerque 152
152 
Credit Unions Unite Behind Digital Banking
PYMNTS
DECEMBER 27, 2019
Early innovators managed cooperatives using the same founding principle that CUs use today: members-first finance in place of indifferent, legacy-style banking. There is a sense, however, that CUs themselves bear responsibility for falling behind the digital banking trends that first took hold with consumers.
Digital Banking 130
130 
The growing interest in digital banks
Insights on Business
APRIL 28, 2017
At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry. As a result, many new, all-digital financial services firms, unencumbered by older, less flexible systems are aggressively pursuing customers by addressing their needs in new and distinct ways.
Digital Banking 171
171 
In Banking Innovation, Eyeing The Needs Of The ‘Digital Native’
PYMNTS
JULY 18, 2019
Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”
Innovation 155
155 
How BBVA Is Using AI To Fight Against AI-Armed Fraudsters
PYMNTS
JULY 25, 2019
Banks need to innovate faster and further when it comes to the technology they use on their online platforms, as to stay one step ahead of bad actors with access to the same technology. Banks need to make sure they’re using tech in ways that keep the fraudsters out, but don’t send customers looking for another service.
Digital Banking 176
176 
Main Street?s Digital Shift, ATM Innovation, PPP Loans Top This Week?s News
PYMNTS
MAY 29, 2020
We have deep dives on Main Street’s digital shift, ATM innovation and PPP loans. FIs Or FinTechs: Who Will Power Banking’s Big Digital Shift? The pandemic has sped up the digital roadmap for everyone in financial services, providing for more innovation in the last few months than had been seen during several years.
Maine 130
130 
How A Digital Makeover Could Be Key To CUs’ Member Acquisition Plans
PYMNTS
APRIL 2, 2020
Competition for customers — especially millennials — from larger banks and FIs has long required credit unions to keep pace with their more innovative counterparts. This often means providing digital solutions and convenient banking options despite smaller technology and innovation budgets, however.
United States 174
174 
Delivering A Generation-Bridging Banking Experience
PYMNTS
JUNE 27, 2019
For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.
How Payments Security Drives Digital Transformation
PYMNTS
SEPTEMBER 6, 2016
In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Or watch its digital disruption. Payments Security As A Digital Business Enabler.
Security 100
100 
Credit Unions’ Digital Future: More Like YouTube, Less Like Online Banking
PYMNTS
MAY 23, 2019
Digital banking is not the main element that drives consumers toward using a credit union. According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. What a consumer is going to the bank to do matters a great deal, he noted. Building A Better Package.
Online 123
123 
This Week’s Reads: Wearables, Biometrics, Digital Banks
Banking 2020
APRIL 3, 2015
Articles via PYMNTS.com, Bank Innovation, Information Age, The Financial Brand. Why biometrics will go hand in hand with the wearables revolution: As wearables grow in popularity, the security of these devices will continue to be a hot topic and biometrics may be just in time to provide a solution. What have you been reading?
Digital Challengers Are Closing Argentina’s Banking Gap
PYMNTS
FEBRUARY 20, 2019
While they were once seen as novelties, challenger banking institutions are further encroaching into traditional banks’ territory, adding new responsibilities and products to their portfolios, such as lending. News From the Digital Banking Landscape. In the U.K., Argentina’s Wilobank Seeks to Close Financial Services Gap.
Digital Banking 155
155 
Challenges for the neo-challengers: Four hurdles to overcome
Accenture
SEPTEMBER 22, 2019
But there’s another reason why the neo-challengers are so front-of-mind: They’re industry leaders in cultivating technology innovation and optimising customer service and experience. They also deliver innovative, easy-to-use apps that help users with things like managing their daily budget or travelling abroad. What the future holds.
Innovation 150
150 
How Digital Will Change Brick-and-Mortar In 2019
PYMNTS
DECEMBER 11, 2018
Give a deep and welcoming hello to the newest form of window shopping — a consumer behavior that will help to shape retail in 2019 and beyond, and a trend that stands as an increasing part of shopping, one that promises to impact brick-and-mortar merchants as they decide how to innovate. percent innovating to improve business analytics.
blockchain 170
170 
Why Mobile Card Apps Must Be More Than ‘A Nice Little Tool’ For FIs
PYMNTS
MARCH 18, 2020
Such is the situation in financial services, where the capabilities that have been unlocked by digitization have rather radically changed consumers and preferences — although perhaps in ways that don’t stand out as obvious. But desire for change among consumers, by the numbers, is there. Meanwhile, 28.5
Cards 217
217 
How Friendly Friction Builds Better Banking Experiences
PYMNTS
APRIL 4, 2019
And by all accounts, this digital migration is driven by consumer preference — according to the same study, 91 percent of mobile banking users prefer accessing their app over going to a physical branch, and 68 percent of mobile banking millennials believe their smartphones will eventually replace their physical wallet.
Mobile 169
169 
NEW REPORT: Giving Credit Unions Their Due Credit
PYMNTS
JULY 31, 2017
The Tracker is a bimonthly report showcasing the most significant developments reshaping the credit union market, with attention paid to the biggest partnerships and acquisitions in the industry, notable tech innovations and the shifting regulations that could drastically change how these institutions operate.
Report 114
114 NEW REPORT: How A Hollywood Special Effect Became An AI Banking Assistant
PYMNTS
APRIL 18, 2017
From selfie authentication to finance tools that respond to emojis to computer-generated avatars that look and act like real people, new technological tools are giving digital banking a makeover. The April PYMNTS Digital Banking Tracker™ looks at the various ways technology is changing the digital banking landscape.
Report 110
110 
Deep Dive: Digital-First Banking’s Challenges And Benefits
PYMNTS
MARCH 3, 2020
Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.
ATM 151
151 China key to banking and payments innovation
Banking 2020
DECEMBER 3, 2015
Financial services organisations in China are expected to shine a light for the rest of the world when it comes to innovation in the banking sector in the coming years, with the primary drivers being non-traditional companies that are looking to develop new payment solutions and platforms. A transformed environment. ”
Innovation 40
40 
Fiserv: What It Will Take For Business To Finally Get Rid Of The Paper Check
PYMNTS
AUGUST 13, 2020
consumers don’t exactly love the paper check — roughly 38 percent report that they’ve stopped using them entirely, and that shoots up to almost 50 percent when talking about millennials. It’s one thing to have a limited electronic option available — that’s quite different than having a strong digital strategy.”.
Cards 202
202 
What the Coronavirus Has Taught Us About Banking Relationships
Abrigo
MAY 11, 2020
While the pandemic, as well as the rapid response, were not scenarios many were prepared for, it has provided a glimpse into what we can expect from our banking relationships moving forward. COVID-19: A springboard to digital banking. When they’re finally thinking about doing something financial, the bank isn’t open,” Koch said.
US 195
195 
The open banking opportunity
Accenture
OCTOBER 3, 2017
By contrast, more than half of British consumers said they would trust only their own bank with their account information when seeking services like a better mortgage rate or savings account. This should be music to the ears of UK bank executives. Banks have to encourage a cultural shift from the outset. The overriding priority?
social media 151
151 
CaixaBank Launches imaginBank, a Mobile-Only Bank for Millennials
Fintech Labs Insights
JANUARY 15, 2016
Available only via mobile app, imaginBank is a new initiative by Spanish bank, Caixabank targeting millennials. CaixaBank CEO Gonzalo Gortázar said the new mobile-only bank was part of a “commitment to providing new services that perfectly complement the more traditional banking model.” CaixaBank serves 2.9
Millennials 12
12 
Prepaid’s Summer Of Uncertainty
PYMNTS
JULY 15, 2016
These products are, in fact, the underpinning for pure play digital banking services offered by innovators like Chime or Green Dot. I think the regulatory opinion is that ‘if they knew what they were doing they’d go get a bank account,’ and for some people that’s not an option. Who Uses Prepaid Anyway?
Cards 100
100 
Making the ATM part of a truly omnichannel service
NCR
FEBRUARY 17, 2017
That includes growth areas like mobile banking, of course, but also covers traditional cornerstones of retail banking like the ATM. In the rush to serve the tech-savvy millennial market and keep up with the latest developments in mobile and digital banking, some FIs might fall into the trap of overlooking traditional channels.
ATM 85
85 
Alexa’s Ecosystem Power — Beyond The Echo
PYMNTS
JUNE 8, 2016
“Alexa, show me some cool FI, payments and commerce innovations.”. And they all had their own unique take on how the power of Alexa’s voice-activated services could innovate financial services, payments and commerce. Best Innovation Group (BIG). Twelve teams and 14 companies are ready to do just that. Enter Alexa.
Innovation 100
100 
Getting Mobile Ready
Independent Banker
OCTOBER 29, 2014
But how far are they willing to go to do their banking on small mobile devices? A consensus says that the future banking customer relationships—particularly for millennial consumers—will orbit to one degree or another around mobile technology. s entry into the payments business with Apple Pay.
Mobile 105
105 
Should banks be working to make customers’ lives simpler?
NCR
NOVEMBER 15, 2017
With so much innovation and competition happening in financial services right now, it’s easy to think that the industry is becoming more and more complex. ” This focus on simplicity and unification in consumer banking has been evident in other markets around the world, including in the Middle East.
How 2015 is Different for Retail Banks
Banking 2020
JANUARY 15, 2015
The retail banking industry has seen major changes occurring in the industry over the last few years with the adoption of mobile banking, the rise to prominence of the millennial demographic, narrowing margins, stagnant top line revenues, the future of the branch and continued regulatory changes. Digital Banking.
Retail 40
40 
Tackling the Fintech Threat: A Guide for Banks and Credit Unions
FICO
AUGUST 19, 2022
According to a 2022 report by Cornerstone Advisors , the percentage of Gen Z, Millennial, and Gen X consumers in the U.S. who consider a digital bank (like Chime, Cash App, or PayPal) to be their primary checking account provider has more than doubled since 2020. If you don’t, the market will pass you by.
Fintech 52
52 What’s Trending So Far In 2016
PYMNTS
MAY 30, 2016
Digital Banking. The 411 On The Digital Banking Evolution. The latest edition of the PYMNTS Digital Banking Tracker profiled new players, as well as the latest news and expert commentaries. Digital Identity. Secure Convenience: The New Password Death March? Financial Inclusion.
Trends 100
100 
Canada’s Twist On The Digital Banking Model
PYMNTS
AUGUST 13, 2018
Exhibit A: EQ Bank , at the beginning of 2016, took its place as Canada’s first digital-born bank, and has now reached $2 billion in deposits. The concept is a bit different than might be seen with other digital banking models. Such a meteoric pace indicates a key question for banks considering the digital route.
Digital Banking 113
113 
Mastercard’s Master Plan: Give Millennials What They Want
PYMNTS
DECEMBER 15, 2017
is a rally cry that would perk the ears of many millennials, but how about “ Mastercard , assemble?”. Assemble for millennials is a toolkit that issuers, corporations and IBCUs can use to enable digital financial solutions, in this case targeting millennials, using a single-access digital prepaid product.
Millennials 134
134 
How To Compete With Banks: Start With First Principles
PYMNTS
MARCH 9, 2020
According to the Cambridge English Dictionary , a bank is an institution in which people and businesses can securely store and access their money and borrow it as needed. More than half of all consumers say that having a physical branch is important for a bank to be considered their primary bank. Let’s get back to basics.
How To 232
232 
From ACH To IoT: Looking Back On A Year Of Trackers
PYMNTS
JANUARY 2, 2017
The spring brought coverage of mobile advertising and payments on the go at food trucks as small, smart device-powered businesses, and in the fall, we looked at the biggest trends in digital security at the annual Money20/20 Conference in Las Vegas. DIGITAL BANKING TRACKER.
Retail 123
123 
A Challenge Wrapped In An Opportunity: Inside A Traditional Bank Embracing Digital
PYMNTS
MARCH 17, 2016
The challenges and opportunities for banks in the age of digital innovation are seemingly one and the same. Technological opportunities are themselves challenges that can set banks apart from the pack, either negatively or positively: They can keep them relevant and competitive, or the other way around.
Digital Banking 100
100 
The Dawn of Banking Voice Technology
PYMNTS
MAY 21, 2016
In partnership with Nuance Communications, the same Massachusetts-based company behind the voice of Siri, the bank is piloting the technology in order to initially promote voice-activated functionality around spending tracking. The bank opted to pilot the technology in its student app, he said, because millennials are known early adopters.
Technology 115
115 
Has Unbundling Lost Its Cool?
PYMNTS
JULY 9, 2018
Open banking, set in motion globally by a regulatory fiat called PSD2 , gives licensed third parties access to banking infrastructure so that they can make their services available to existing bank customers. The anecdote to the millennial’s so-called hatred of traditional banks hasn’t really taken off as investors envisioned.
Strategy 105
105 The 2015 GonzoBanker Awards
Gonzobanker
DECEMBER 22, 2015
No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond). Bank Innovation named Jill one of the 10 most innovative CEOs in banking for 2015, and we doubt that Bank Innovation would know who Jill is if not for her presence on Twitter.
The Financial Industry’s Digital Transformation
FICO
JANUARY 19, 2018
Typically, competition, innovation, and/or regulatory changes drive transformation, resulting in new products, providers, and pricing plans for consumers. If that percentage seems high to you, perhaps it’s because you thought “only millennials” have those kinds of needs. According to Accenture, millennials now number 1.8
Analytics 45
45 Why Google’s Deal With Citi Isn’t About Becoming A Bank (But Is Still A Big Deal)
PYMNTS
NOVEMBER 18, 2019
6 behind Visa, PayPal, Amazon, Mastercard and the consumer’s existing bank as the player consumers trust to enable an innovative, connected purchasing experience. We also found that most consumers feel as though banks “have their backs,” and trust them to keep their funds secure and meet their needs with basic banking services.
Google 177
177 
Let's personalize your content