PYMNTS

APRIL 24, 2020

COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members.

Data 187

Data Innovation Digital Banking Meeting 187

The Paypers

MARCH 11, 2021

According to a survey released by ESET , 65% of people from US say they use at least one fintech app or platform and 85% use either banking apps or online banking platforms.

Survey 28

Survey Digital Banking Fintech US 28

Bank Innovation

OCTOBER 18, 2017

EXLUSIVE – SME-focused digital bank Seed is nixing its monthly fee and will now be free for customers. The San Francisco-based fintech used to charge its customers $9 per month, but after conducting a survey, CEO Brian Merritt told Bank Innovation that he realized Seed could serve customers better by being free.

San Francisco 236

San Francisco Survey Digital Banking Innovation 236

Bank Innovation

OCTOBER 18, 2018

Banks need not fear large technology companies like Google or Apple taking their business. Digital banking continues to be the most convenient option for simple daily transactions, but branches are still necessary for the more complex ones And yet banks should not ignore the shift in banking habits brought on by non-bank technology companies.

Google 225

Google Apple Survey Digital Banking 225

PYMNTS

JULY 22, 2020

Customers are instead turning to digital means to maintain their financial lifestyles, and this shift is likely to continue even after the pandemic is in the rear-view mirror. Developments From Around The World Of Digital-First Bank ing. The global digital banking platform industry generated $3.95

ATM 225

ATM Digital Banking Alabama Study 225

CB Insights

JANUARY 5, 2021

In the past few years, the burgeoning popularity of digital banks has only underscored the severity of these problems, with upstarts like Chime and SoFi offering cheaper, faster, and more convenient banking experiences. . get the state of challenger banks report. The digital divide spans countries as well.

Digital Banking 98

Digital Banking US Online FDIC 98

PYMNTS

MAY 20, 2020

COVID-19 has forced many CUs to limit their brick-and-mortar hours of operation or close their branches completely, leaving CU members to rely primarily — and sometimes exclusively — on their CUs’ digital banking options. So, how can credit unions work to stand out from their competitors when every bank is digital-first?

Data 152

Data Digital Banking Innovation Fintech 152

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. Digital account opening remains a top focus for new and replacement systems in 2020. Register here.

Strategy 123

Strategy Fintech Study Customer Experience 123

PYMNTS

MARCH 13, 2019

As the financial services space focuses on digitizing offerings for their small business customers, much of these efforts are targeting online banking portals accessed via desktop. “Small businesses, in most cases, need the same things large businesses do,” said Charles. ”

Mobile 169

Mobile Fintech Software Tools 169

PYMNTS

MAY 28, 2020

The global financial space has been severely impacted by the ongoing COVID-19 pandemic, with social distancing and stay-at-home guidelines preventing customers from visiting bank branches to access the services they need. Developments From Around The World Of Digital-First Banking.

Community Bank 176

Community Bank Community Security Digital Banking 176

PYMNTS

JULY 23, 2020

Open banking has been picking up steam in Latin America for more than two years. Regulators in Mexico passed a law governing FinTechs in March 2018, just two months after PSD2 went into effect in the European Union, and others in the region have since followed suit. The creation of open banking initiatives in the E.U.

America 165

America Regulation Regional Tools 165

PYMNTS

JANUARY 14, 2020

In today’s top payments news, China is finalizing its rules for online-only banks, Mastercard names Raj Seshadri as its new president of data and services and Visa buys FinTech startup Plaid for $5.3 China Finalizing Laws For Digital-Only Banking. FinTech Play, Wrapped In Plaid. While most U.S.

Data 131

Data Payments Online Digital Banking 131

PYMNTS

JUNE 15, 2018

In Africa, the biggest private bank in Kenya, CBA, has cemented a partnership with a FinTech there, Ennovative Capital, a Kenyan firm that licenses software to boost payments speeds. Financing is done through online and web platforms, with instant access to cash. The tech is licensed by a U.S. firm , PrimeRevenue.

Fintech 115

Fintech Compliance Software Taxes 115

PYMNTS

APRIL 13, 2020

Consumers Think About the Key Issues Driving the Connected Economy explored a census-balanced sample of consumers who bank with legacy financial institutions (FIs) as well as credit unions (CUs), digital banks and even PayPal. We asked consumers to define banks, and they did so in much the same way, with 98.8

Digital Banking 154

Digital Banking ATM Community Bank Survey 154

PYMNTS

OCTOBER 22, 2018

Despite the rise of FinTech firms and challenger banks hoping to offer small businesses (SMBs) a better banking experience, large traditional financial institutions (FIs) continue to hold the dominant position in the SMB financial services (FinServ) space. Yet, the report also shows the limitations of the U.K.’s

Fintech 155

Fintech Maine Survey Regulation 155

FICO

AUGUST 19, 2022

Tackling the Fintech Threat: A Guide for Banks and Credit Unions. What financial institutions need to compete with fintech threat disrupters. As FinTech funding rises to new record levels – $131.5 Taking the FinTech Threat Seriously: What Should Banks Be Doing to Compete? banks collected $15.47

Fintech 52

Fintech Millennials Lending Tools 52

PYMNTS

MAY 1, 2020

Among the fascinating findings in PYMNTS’ ongoing surveys of Main Street SMBs during the pandemic is this: A majority of small businesses that did not apply for government bailouts simply wished to avoid debt. The COVID-19 pandemic has consumers around the world turning to digital devices to access banking services,” the report states.

Guidelines 131

Guidelines Digital Banking Millennials Online 131

PYMNTS

FEBRUARY 26, 2020

Though still strong, this industry growth has slowed in recent years, with another survey finding that total loans only increased by 6.6 The onset of digital banking has drastically changed the way CU customers interact with their financial institutions (FIs), placing a much greater emphasis on self-services like mobile and online banking.

Nevada 192

Nevada Security Innovation Data 192

CB Insights

JULY 25, 2019

Fintech is often associated with digital tools targeted at tech-savvy millennials. But there is a growing market of fintech companies serving the unique financial needs of Baby Boomers and older retirees — and for good reason. Fintech services for seniors are targeting a range of sub-categories.

Millennials 73

Millennials Fintech Tools Fraud 73

PYMNTS

JUNE 9, 2020

Right now, at least as found recently in the PYMNTS/PSCU collaboration , “Credit Union Innovation Playbook: Challenger Banks Edition,” CUs face some competitive pressures. . As the survey of more than 4,000 CU members, CU leaders and FinTech executives showed, 41.4 CUs acquire an account opening platform. Leveraging CU Assets.

Digital Banking 133

Digital Banking Millennials Lending Marketing 133

PYMNTS

NOVEMBER 16, 2016

For November’s Digital Banking Tracker™ cover story, PYMNTS caught up with Dave Potterton, director of business banking at NCR, to discuss the state of mobile business banking, the company’s new solution and what he sees in the future for business customers. Around the Digital Banking world.

Mobile 100

Mobile Digital Banking Analysis Fintech 100

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

OCTOBER 31, 2019

Credit unions (CUs) have followed banks’ digital banking lead, churning out platforms, services and mobile apps for consumers to use speedy, convenient online services. Only 15 percent of surveyed CU executives expected the same. Half of U.S.

Innovation 101

Innovation Survey Lending Technology 101

PYMNTS

SEPTEMBER 23, 2020

based early growth, FinTech-focused venture capital firm. The cash will be used to grow its online mortgage, consumer loan and deposit accounts, the company said. Shelter in place and social distancing mandates have forced banks and other lenders to accelerate digital transformation plans from years to months.”.

San Francisco 180

San Francisco Washington Survey Data 180

ZootBlog

MARCH 29, 2016

An executive from Ally Bank made an interesting observation at a recent industry conference. The irony is that fintechs are creating mini-silos with the variety of options consumers are using,” she said.”This This is an opportunity for banks.”. Fintech companies can only disrupt so much.

Fintech 60

Fintech Customer Experience Mobile Security 60

PYMNTS

AUGUST 17, 2017

But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. Results also noted this generation is less likely to open a bank account if physical bank locations are not available in their communities.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

PYMNTS

JUNE 3, 2016

SMEs aren’t getting the banking services that fit their needs now that they’re demanding online and mobile solutions, however. “There is real demand out there, and small businesses are hungry for these types of services,” like digital cash management tools, Shaw explained to PYMNTS.

Online 100

Online Survey Tools Digital Banking 100

PYMNTS

MARCH 2, 2020

We’ve all heard that millennials, for example, think of bank branches as a vestiges of another century with little relevance to their financial lives. Even millennials, who heavily lean on remote banking, still visit physical bank locations for more complex functions like loan applications” monthly. Turns out that’s inaccurate.

ATM 191

ATM Millennials Retail Video 191

PYMNTS

APRIL 1, 2019

They want to know their money is secure, they want to have a positive experience whether they are online or talking to a teller, and when things go wrong from time to time, they want to know the path to getting them set back to rights is short and straight. “It According to this survey of credit union customers, an overwhelming 81.3

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

APRIL 30, 2018

Fifty-two percent of SMBs predict business payments will be digital within the next five years , said Bank of America, while mobile phones are used by nearly all small business owners today – 89 percent say they use smartphones and other mobile devices to manage their business and operations like basic tasks, digital banking and digital payments.

Taxes 144

Taxes America National Community 144

PYMNTS

MAY 18, 2017

Meanwhile, in the world of digital banking, an innovation that can help clients automatically navigate investments based on their preferences is already available: robo-advisors. Robo-advisors are online portfolio management solutions relying on computer algorithms to manage client investments with little human involvement.

Survey 101

Survey Management Digital Banking Taxes 101

Independent Banker

FEBRUARY 28, 2023

More and more community banks offering wealth management now provide these services, not as a substitute for in-person meetings, but rather as a supplement. a fintech that provides a digital communications platform for community financial institutions. Going digital Coastal Heritage Bank in Weymouth, Mass.,

Community Bank 91

Community Bank Video Community Meeting 91

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

JANUARY 27, 2021

The banking industry faces many day-to-day business challenges, including competition with digitally native FinTechs and the ubiquitous social distancing restrictions brought on by the pandemic. This increased digital presence also brings a greater risk of digital fraud, however.

Security 213

Security Innovation Fraud Study 213

Independent Banker

AUGUST 31, 2021

of digital banking customers said they switched to digital banking because of the pandemic. Source: 2021 Provident Bank survey. These days, there’s a lot to contend with as a community bank, from changing consumer behaviors due to the pandemic to uncertainty surrounding the economy and inflation.

Community Bank 170

Community Bank Community Lending Leadership 170

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

FICO

JUNE 20, 2019

A recent survey by analytics software firm FICO has revealed that three in five (60%) banks in Asia Pacific have yet to offer a full digital account opening process for new customers, despite recent reports that nearly 9 in 10 financial institutions in the region embarked on digital transformation. by FICO.

Survey 40

Survey Digital Banking Regulation Regional 40