South State Correspondent

MAY 31, 2023

In this article, we look at cell phone tracking data for about 1,000 branches across the industry to derive insights to help banks increase branch engagement and boost branch profitability. The operative question is: given online and mobile banking, what is the new role of the branch?

Data 195

Data Branch Strategies Strategy Mobile 195

PYMNTS

OCTOBER 9, 2019

Social media is taking a lot of fire these days, whether the issue is “fake news” or data privacy or just the time-wasting tendencies of many users. But social media is also driving retail innovation, and those trends are going to help shape commerce in the all-important fourth quarter and beyond into the 2020s.

social media 118

social media Retail Tools Examples 118

PYMNTS

DECEMBER 23, 2019

Online shopping has fundamentally changed the rules of how to gauge a company’s performance around the holidays. Analysts say they are now employing methods, such as subscribing to retailers’ emails, so they can monitor sales, doorbuster deals and promotions. By using cameras, retailers can track who’s buying what.

Retail 131

Retail social media Millennials Analytics 131

Bank Innovation

JUNE 12, 2018

The Department of Housing and Urban Development’s investigation into data usage at Facebook related to housing and financial services advertising appears to continue, despite signs that it had been halted earlier this year.

social media 207

social media Data Company Operations 207

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 127

Retail social media Online Mobile 127

PYMNTS

NOVEMBER 12, 2018

Nordstrom has suffered a data breach that exposed employee names, Social Security numbers, dates of birth, checking account and routing numbers, salaries and more. Social media posts show that some former employees, who left the company months ago, have also received notification letters.

Data 188

Data social media Seattle Security 188

PYMNTS

MARCH 30, 2020

Consumers shopping in droves via eCommerce channels is hardly a piece of breaking news — for the better part of a decade, that has been obvious to anyone watching the retail space. They are, Fiserv Senior Vice President of Retail Solutions John Nicola told Karen Webster in a recent conversation — and in great numbers.

Retail 177

Retail social media Millennials Branding 177

PYMNTS

OCTOBER 30, 2020

Card-skimming devices hidden on gas station card readers or carefully integrated into ATMs used to be especially troubling for merchants and consumers, but retailers and financial institutions (FIs) have stepped up their measures to protect physical card readers in recent years. Safeguarding Card Details.

Cards 192

Cards Online Fraud social media 192

PYMNTS

SEPTEMBER 28, 2020

Banks, businesses and consumers fundamentally altered how they interacted with each other in the early months of the COVID-19 pandemic — and regulators tasked with making sure their data and payments are kept safe took notice. Regulators in countries like Egypt have only recently rolled out their data protection rules.

Online 151

Online Report Payments Regulation 151

PYMNTS

APRIL 9, 2020

Clienteling — the practice of assigning retail sales associates to high value customers — is having a moment. According to Boston Retail Partners , 63 percent of retail personnel can’t identify customers prior to checkout. For retailers, LiveConnect delivers an effective and meaningful way to engage with their customers.

Retail 130

Retail Video social media Boston 130

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 114

Retail social media Online Mobile 114

PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. This suggests that consumers use them more than they would like, or may have expected to, during the pandemic.

Video 224

Video social media Millennials Data 224

PYMNTS

MARCH 17, 2020

Shopping has always been highly visual , and online shopping is no different. eCommerce’s rise has only made designing retail showrooms more complex, however. Merchants need to bridge this gap as digital connectivity pushes the retail world’s boundaries. Data Insights and Personalization. The Rise of Visual Search.

Retail 143

Retail Millennials Tools social media 143

PYMNTS

OCTOBER 11, 2018

Online or in the real world, while shopping for goods or ordering food , consumers’ favorite experiences seem to be the ones they can self-direct. Increasingly, it seems retailers need not only ask what they can do for their consumers, as those consumers want to be doing it on their own.

Data 139

Data social media Online Retail 139

PYMNTS

JANUARY 19, 2021

Generation Venmo, some 65+ million consumers who have downloaded and used the app, according to the new data released Tuesday (Jan. Sixty-five percent of Venmo customers claimed to have increased their online purchasing behavior during the pandemic period, at the same time they have reduced their in-store shopping habits.

Retail 198

Retail social media Study Branding 198

Bank Innovation

JUNE 14, 2018

Royal Bank of Canada and Facebook today offered differing versions of why the social media company continued to give the bank extraordinary access to customer data after Facebook said publicly that it would stop doing so.

social media 186

social media Data Payments Company 186

PYMNTS

FEBRUARY 1, 2017

These are tough times to be tangible — as in brick-and-mortar, in retailing at least. The physical retailer is constrained by square footage, the hybrid retailer joining on an eCommerce platform less so, especially with the drop shipping. The upshot is that, through the drop-ship model, they do not need to hold more inventory.

Online 100

Online Retail social media Branding 100

PYMNTS

DECEMBER 26, 2019

Change came from various areas for retail in 2019. Retail merchandising was, at best, a hit-or-miss system in its heyday, Nextail CEO and Co-Founder Joaquin Villalba told PYMNTS in a recent conversation. However, it is increasingly out of data, and out of step with modern consumer behavior and preferences. Role of Data.

Retail 132

Retail Trends Analytics social media 132

PYMNTS

AUGUST 24, 2020

Facebook Supports Data-Portability Law. The social media company has indicated that the Access Act, a proposed data portability law, is a first move in the right direction. The social media company has indicated that the Access Act, a proposed data portability law, is a first move in the right direction.

social media 152

social media Data Apple Compliance 152

PYMNTS

MARCH 30, 2020

California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

JULY 29, 2019

Third-party websites using Facebook’s “Like” button are responsible for processing people’s data under the European Union’s privacy rules, the EU’s top court ruled on Monday (July 29). A consumer association in Germany said the plugin allowed the social media company to collect data on the site’s users, the news outlet said.

Data 122

Data Company social media Compliance 122

PYMNTS

JUNE 18, 2018

One of the most recent experiments for direct-to-consumer eCommerce is taking place on Instagram , and, if successful, could forge a path for brands that want to sell directly to online consumers. This format created urgency and exclusivity for would-be shoppers — a key tactic for brands and retailers alike to increase conversion.”.

Branding 108

Branding Online social media Retail 108

PYMNTS

JANUARY 20, 2020

New evidence of that — part of the broader trend of the existential changes in the world of brick-and-mortar retail, changes that are gaining more focus this month — comes from reports that stationery chain Papyrus is closing up shop. The chain had since expanded to some 260 or so retail locations. Total retail growth was 3.8

Retail 183

Retail Millennials Cards social media 183

PYMNTS

SEPTEMBER 27, 2016

Visiting physical retail stores was less popular; less than half did so for purchasing decisions, and even fewer did so to research a product. Around a quarter or those surveyed used social media to find out about a product. 34% | The percentage who visit a retailer’s app or website for research.

Data 100

Data Online social media Survey 100

PYMNTS

AUGUST 18, 2016

It was a good time for athleisure on social media according to the newest data out from TotalSocial (Engagement Labs). The newest edition of the ranking sees Adidas, Nike, Reebok, Under Armour and Puma all as top ten finishers for the converting social interruption to consumer action in the apparel industry.

social media 100

social media Retail Training Branding 100

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. Indeed, as the recently completed National Retail Federation (NRF) retail show in New York City demonstrated, commerce keeps moving to what Webster called in the webinar a “customer-centric approach.”

Retail 137

Retail Millennials New York City social media 137

PYMNTS

AUGUST 25, 2019

Kohl’s is teaming up with the social media giant to uncover emerging brands that millennial shoppers consider cool. The line, called Curated by Kohl’s , will do a deep dive into Facebook’s data to identify brands in numerous categories that resonate with shoppers. Facebook-curated brands launch in 2020.

Millennials 133

Millennials Data social media Branding 133

PYMNTS

NOVEMBER 16, 2020

Group Seeks to Block Maryland Online Advertising Tax. Amazon Encounters EU Charges Over Seller Data. Amazon is facing European Union charges over seller data. Australia Mulls Competition Implications for Consumer Data Right (CDR). Maryland legislators ratified the tax earlier in 2020, but Gov.

Maryland 151

Maryland Taxes Online Groups 151

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. The customer experience online has dozens of critical elements. The digital shift is definitely on.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

DECEMBER 15, 2020

Keeping consumers invested and engaged is an eternal challenge for retailers. Merchants must constantly reevaluate their customer-targeting efforts to suit the latest commerce developments, and many are pivoting from brick-and-mortar advertising to focus their outreach online or via social media channels.

Payments 236

Payments social media Branding Study 236

PYMNTS

FEBRUARY 20, 2018

Alibaba and Tencent , which are locked in a battle to win over consumers, have invested more than $10 billion in retailers since the beginning of 2017. As a result, retailers are taking sides, CNBC reported. By working with Alibaba and Tencent, merchants can access payment systems and logistics services — as well as Big Data.

Retail 100

Retail Big Data social media Atlanta 100

PYMNTS

DECEMBER 19, 2018

Over the course of years, Facebook reportedly enabled some of the world’s biggest tech companies to access the personal data of users — which amounted to the social media giant exempting some businesses from the privacy rules its customers thought they were protected under.

Data 127

Data social media New York Apple 127

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. But what is that “changing face of retail” actually going to look like in a few years? How influential will mobile and social media be to their purchasing habits?

Retail 100

Retail social media Branding Online 100

PYMNTS

JUNE 4, 2019

Consumers might feel creeped out by all those hyper-precise and personalized ads on social media, but how many would mind – really mind – if, because of predictive eCommerce technology, their stocks of toilet paper never ran out? Amazon is not the only operation interested in this area of retail. Other Players.

Retail 132

Retail Course social media Analytics 132

PYMNTS

OCTOBER 19, 2018

In the webinar, entitled “ 5 Ways Fraudsters Fake IDs — And How Your Face Can Stop Them ,” Trilli not only offered an up-to-date primer on the latest criminal techniques to steal online data and identities, but gave practical and hopeful advice on how to prevent much of that fraud, even as the people behind it keep raising their game.

Fraud 189

Fraud Online social media Software 189

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. At a high level, retail banking didn’t score as well as other industries with a 341, 174 points lower than retail’s 515. Bank responded to 71 percent.

Retail 103

Retail Study Online Mobile 103

PYMNTS

OCTOBER 25, 2016

Retailers should take initiative in communicating with shoppers — especially younger ones — by email rather than social media channels, a new report by Bluecore found.

Retail 100

Retail Study social media Millennials 100