Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Nevertheless, understanding the technology is crucial. Even if a financial institution isn’t yet using the technology, it can learn from peers.

Examples 195

Examples Fraud Resources Risk Management 195

PYMNTS

FEBRUARY 20, 2020

Consumers have somewhat of a fickle relationship with security when it comes to transactions. Most report that they want security, and they are sincere in their reporting. This isn’t so much of a security gap as a convenience gap. The Three Main Challenges . The fraud mindset is simple, he noted.

Mobile 201

Mobile Fraud Security Customer Experience 201

PYMNTS

NOVEMBER 30, 2017

There are any number of devices that, for example, if you’ve said, ‘Hello Alexa,’ you’re actually talking to Sensory technology,” Sensory’s chairman and CEO, Todd Mozer, told Karen Webster in a recent conversation, noting that Sensory’s close collaboration with Amazon “on a variety of projects” is also public knowledge.

Technology 107

Technology Security Mobile Branding 107

Perficient

AUGUST 3, 2023

Generative AI ingests data and understands guidelines incredibly well; therefore, businesses across industries are jumping to take advantage of all the possible ways the tool can help save them money and create elevated, uber-personalized customer experiences.

Industry 83

Industry Risk Management Customer Experience Fraud 83

PYMNTS

JUNE 6, 2016

Customers are drawn to banking technology that is easy to use yet secure enough to safeguard their personal information. For major banks looking to gain consumer trust while staying ahead of the technological curve, creating services that are both simple and secure can be a major challenge.

Security 100

Security Technology Training America 100

PYMNTS

JUNE 15, 2017

Security isn’t just about catching the bad guys as they run away with store merchandise. And as part of a network, they can be a key piece in the preventative puzzle, triggering other elements of the security suite to activate. All of those data points can be used to improve the customer experience for the good guys.

Fraud 101

Fraud Security Video Retail 101

PYMNTS

SEPTEMBER 21, 2018

Governments may not be known for keeping up with cutting-edge technology, but that doesn’t mean they don’t take note of the trends — especially when it comes to tools for collecting revenue. percent between 2018 and 2025, a number of local governments are adopting the technology to accept fines and taxes more easily. About The Tracker.

Trends 152

Trends Security Technology Training 152

Cisco

SEPTEMBER 6, 2019

Retail banks are taking artificial intelligence and machine-learning technologies and running with them. Armed with these tools, they’re adding speed and ease to banking and completely transforming the customer experience. Yet new technology is impacting banks’ workforces just as much as it’s impacting their customers.

Training 76

Training Customer Experience Retail Security 76

Abrigo

AUGUST 25, 2021

Takeaway 2 A consumer loan origination system can help FIs offer a fully digital retail lending experience. Takeaway 3 Enhancing the customer experience means delivering on customer expectations with digital offerings. Increase Customer Loyalty. Fostering a Better Customer. and Member Experience.

Lending 195

Lending System Community Retail 195

NCR

SEPTEMBER 14, 2016

Or rather – do they need to acknowledge that their customers buy from highly knowledgeable, trained staff – and that a ‘differentiated consumer experience’ is much more than comfy couches, cool looking art and the growing list of hi-tech in-store “toys”? And technology is making it easier than ever to do that.

Customer Experience 40

Customer Experience Strategy Training Operations 40

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Technology sets up future lending success. Optimize Technology.

Lending 221

Lending Technology Survey Examples 221

PYMNTS

NOVEMBER 5, 2019

“We share a common mission to make digital transactions safe, secure and seamless, and we are committed to providing the most advanced, future-facing solutions possible to their clients,” said DataVisor CEO and Co-Founder Yinglian Xie in the release.

Fraud 107

Fraud Training Customer Experience Analytics 107

Insights on Business

OCTOBER 10, 2017

Here is a preview of our focus at this year’s Sibos: Enterprise blockchain – IBM is leading the advancement of blockchain with many projects under way in financial services including foreign exchange payments netting , private equity administration , securities lending and trade finance.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Gonzobanker

JULY 8, 2022

A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology.

Resources 146

Resources Leadership Technology Management 146

South State Correspondent

OCTOBER 28, 2022

Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. Small Idea – It’s Our Kid’s Technology. It was a sobering thought to realize that we are all really building most of this technology for our kids. Complicated technology sucks, but mortality sucks more. Big Idea – Trends.

Conference 195

Conference Technology Las Vegas Trends 195

Gonzobanker

APRIL 11, 2023

It’s one of a banker’s worst nightmares: the digital banking conversion that was designed to improve the customer experience fails – locking users out of their accounts, not showing balances, making wire transfer features inaccessible… It recently happened to a $25 billion bank in the Midwest. Run these experiments.

Digital Banking 148

Digital Banking social media System Customer Experience 148

Bobsguide

JUNE 3, 2022

Mark Aldred, Auriga’s VP of International Sales, joined Brett King on Breaking Banks to deep-dive into current industry hot topics such as the impact of COVID-19 on banks, branch closures, and how technology is changing the nature of banking. However, we need to look at branches in a different light. A bank branch for the digital age.

Video 78

Video Training Customer Experience Mobile 78

PYMNTS

AUGUST 20, 2018

Automation, bots, blockchain — the deluge of technologies flooding the enterprise today can be overwhelming. Reports in Total Security Daily Advisor covered the survey findings, which explored how blockchain and cryptocurrencies are impacting the accounting and finance functions of corporations. In the U.S.,

blockchain 103

blockchain Survey cryptocurrency Technology 103

Insights on Business

OCTOBER 3, 2018

These technologies bring capabilities that speed risk modeling, automate fraud detection, ensure regulatory compliance, enable distributed trust, and protect sensitive financial information. New hybrid cloud platforms will offer unprecedented scalability, agility, and security, optimized for enterprise AI and blockchain.

Industry 155

Industry Innovation blockchain Compliance 155

PYMNTS

JULY 1, 2016

Singapore is on a mission to build up a Smart Nation by utilizing innovation and technology to create opportunities and strengthen communities. The country’s initiative is well-known for its desire to harness both technology and information to make Singapore a better place to live. “A

National 133

National Training Bitcoin Samsung 133

Insights on Business

JULY 1, 2019

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customer experience.

Compliance 96

Compliance Customer Experience Analysis Data 96

PYMNTS

AUGUST 15, 2017

In fact, many value that convenience above even the security of their payment information. But could mobile order-ahead technology have a place in another industry? Only 29 percent had plans to invest in mobile ordering technology in 2017. This is a valid concern, and not simply a misconception about the technology.

Mobile 193

Mobile Millennials Survey Technology 193

Insights on Business

NOVEMBER 8, 2018

Banks are reinventing not only their infrastructure but their operating models, too, in order to win on the battleground of customer experience. This new technology is used to generate greater insights and better personalization — seamlessly working across public and private cloud environments.

Industry 143

Industry San Francisco New York City Fraud 143

Abrigo

MAY 5, 2022

Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry. BSA Training. Asset/Liability. CECL Models. Lending & Credit Risk.

Community 195

Community Lending Maine Resources 195

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. The caveat: There are winners and losers in this forward-thinking revolution.

Compliance 177

Compliance Regional blockchain Technology 177

Bobsguide

FEBRUARY 22, 2022

It will interface with technology offerings from TCS’ partners for CRM, sales, risk management and other enterprise functions. Further, it can leverage TCS’ fintech partner ecosystem to accelerate innovation and create superior and contextual experiences for its customers.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Independent Banker

OCTOBER 29, 2014

“We want to get to the point that, instead of running operations so that the customer has to be at our location at 3 o’clock, we can go to the customer at a time that works for them.”. There’s really no typical day for Jason Lord, an information security officer at SunMark Community Bank in Hawkinsville, Ga.

Community Bank 87

Community Bank Community Training Memphis 87

PYMNTS

DECEMBER 14, 2018

The retailer will leverage technicians from its CompuCom subsidiary with the offering, while Google will provide tools, training and live support to the experts in an effort to ensure that “every Office Depot customer gets their smart home or office service from the best trained professionals.”.

Retail 161

Retail New York San Francisco Chicago 161

PYMNTS

DECEMBER 13, 2019

“Solely meeting consumers with a traditional brick-and-mortar experience is a surefire way to become a victim of the retail apocalypse, and there are certainly enough tragic examples on record – from Toys R Us to Blockbuster Video – to prove that point.”.

Retail 138

Retail New York Tools Training 138

ZootBlog

JANUARY 12, 2016

This year’s predictions include topics from the preceding year, with the addition of projected advancements in the areas of biometrics, enhanced customer experience, big data, digital payments, and innovation. However, iris and facial recognition technologies are beginning to surface as viable options as well. Biometrics.

Industry 63

Industry Trends Customer Experience blockchain 63

Gonzobanker

JULY 9, 2018

Here’s the reality: for the past 15 years, bankers have spent little time getting gritty on reinventing the customer experience with new technology, and their core vendor partners have delivered half-hearted and mediocre solutions for customer relationship management and analytics.

Customer Experience 63

Customer Experience Technology Industry Community Bank 63

PYMNTS

APRIL 29, 2019

During those fueling runs, according to Frieden, consumers typically have three to four minutes of relatively idle time — time in which trained C-store workers could deliver to those vehicles at the pump products that were pre-ordered and already paid for by those consumers (perhaps via their connected vehicle eCommerce technology).

Mobile 152

Mobile Maine Trends Retail 152

NCR

FEBRUARY 24, 2017

In the future, we can expect to see this channel expanding its functionality to include things like loading funds onto prepaid cards and buying train, flight or event tickets. Coupled with increasing off-site deployment by banks, in future it will be even easier for customers to find a convenient ATM away from branches.”

ATM 85

ATM Customer Experience Examples Innovation 85

Gonzobanker

MARCH 30, 2017

Community banks and credit unions across the country are struggling with the evolving role of the contact center and technological change while also attempting to keep up with call volumes and service levels. In the modern age of banking, a bank’s contact center reps might be the only human that most customers will directly interact with!

Customer Experience 60

Customer Experience Training Community Bank Community 60

Gonzobanker

MARCH 30, 2017

Community banks and credit unions across the country are struggling with the evolving role of the contact center and technological change while also attempting to keep up with call volumes and service levels. In the modern age of banking, a bank’s contact center reps might be the only human that most customers will directly interact with!

Customer Experience 60

Customer Experience Training Community Bank Community 60

FICO

JANUARY 18, 2023

With only 8% of respondents reporting that their AI strategies are fully mature, and model development standards consistently scaled, it’s clear to me that the industry is on a bullet train to serious financial, legal and reputational fallout from misguided and otherwise incorrect use of this powerful technology. Scott Zoldi.

Analytics 52

Analytics San Diego Regulation Compliance 52