PYMNTS

OCTOBER 5, 2020

The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. Even now that its stores are open, the retailer has discovered that its eCommerce, curbside pickup and virtual fitting services remain popular with customers.

Technology 131

Technology Retail North Carolina National 131

Bank Innovation

NOVEMBER 14, 2019

Early Warning Services, the bank-owned company behind peer-to-peer payments service Zelle, is on a path to position the brand as part of a solution to financial health challenges, particularly among Gen Z users. Its latest move is a partnership with education company EVERFI, announced Thursday.

Training 170

Training Branding Payments Company 170

PYMNTS

DECEMBER 14, 2018

Retailers are bringing experiential stores to big cities, and Starbucks is no exception: The coffee chain was set to open its Starbucks Reserve Roastery New York City on Friday (Dec. According to the announcement, the offering is available on the retailer’s eCommerce site and at its 1,400 retail locations.

Retail 161

Retail New York San Francisco Chicago 161

PYMNTS

MARCH 14, 2017

At this conference, Facebook announced it was partnering up with the likes of CNN, 1-800-Flowers and other retailers to provide a more enhanced offering. Stich commented on how training chatbots to behave in the way businesses want them to is something that we’ll likely continue to see moving forward.

Retail 122

Retail Training Conference Technology 122

PYMNTS

DECEMBER 19, 2016

Sporting Goods retailers continue to win the OmniReadi championship, with an Index score of 76. The Index also features a conversation with Tobias Hartmann, president of Radial, an omnichannel commerce and technology provider that helps retailers improve upon their post-click commerce and customer experience.

Training 100

Training Retail Customer Experience Strategy 100

PYMNTS

NOVEMBER 20, 2019

Providing a top consumer experience is becoming more important and is a rising trend in retail, and that will almost certainly increase in the 2020s. The new 19,700-square-foot space will feature a studio equipped for yoga and high-intensity interval training classes. “The Physical Retail Efforts.

Retail 109

Retail New York City Minneapolis Branding 109

PYMNTS

FEBRUARY 25, 2020

As Walmart aims to grow profits at its online shopping business and cut discord between units, the retailer is bringing together its store and eCommerce product-buying teams, The Wall Street Journal reported. The retailer is making six category teams, such as apparel, entertainment, food and consumables. web and store businesses.

Groups 170

Groups Retail Training Online 170

PYMNTS

NOVEMBER 19, 2019

The technology is designed to enhance the customer experience, obviously, but also to drive sales and bigger basket conversions on the theory that the easier it is to experiment with different looks, the more likely the customer is to be driven to multiple purchases. We’re like a chameleon.

Retail 102

Retail Innovation Training Video 102

PYMNTS

FEBRUARY 5, 2019

In a press release , the department store operator said it named David Goubert to executive vice president of stores and retail experience, and named Ginger Mollo as senior vice president of retail experience for the West Coast.

Customer Experience 128

Customer Experience Retail Groups Training 128

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

Perficient

FEBRUARY 2, 2023

In 2023, we anticipate that more and more vendors will hop on the Instagram Shopping train. The success of social media payment capabilities showcases the need to meet customers where they are. Reach out to one of our subject matter experts today to learn more about how we can elevate your customer experience.

Industry 471

Industry Trends social media Payments 471

PYMNTS

SEPTEMBER 27, 2017

RIP retail. In a recent whitepaper, the firm noted that brick-and-mortar retailers face — and certainly feel — more pressure than ever to keep stores humming as centers of commerce. After all, over 90 percent of retail sales are still done in physical stores. Where Amazon treads, retailers tremble. Or, maybe not.

Retail 104

Retail Branding Online Examples 104

Perficient

JULY 15, 2020

Various Enterprise clients across different verticals like Healthcare, High tech, Financial Services, Retail, Manufacturing, and Supply Chain etc. It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. Training and Enablement. Sustainability.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

NOVEMBER 11, 2019

The nutritional supplement retailer is somewhat unique in the field as a chain that has branched out into the subscriptions market rather than starting wholly online. The other major challenge for The Vitamin Shoppe was entering the subscription scene as an established retailer. Subscription offerings old and new.

Retail 101

Retail Online Cards Training 101

PYMNTS

JUNE 15, 2020

Webrooming, before the pandemic, was a full-on retailing trend. But as the pandemic-driven digital shift gains traction, retailers have to be wondering if consumers will use websites to comparison shop for brick-and-mortar retail (webrooming) or whether they’ll go back to shopping retail to order online (showrooming).

Retail 175

Retail Survey Comparison Online 175

Perficient

SEPTEMBER 28, 2020

Iterate: Dive deeper, engage both customers and a range of employees in your organization, map capabilities to what you are trying to achieve. Decide: Make operations and technology decisions that align with your defined customer experience and plan. What do they need to create those experiences?

Strategy 309

Strategy Tools Operations Customer Experience 309

Gonzobanker

APRIL 25, 2024

Nevertheless, the bankers felt an obligation to move into the future, so on a sunny Tuesday they gathered in the basement training room to begin implementing this powerful new technology. On a cold October morning, doughnuts and coffee were delivered to the basement to kick off the major training phase of the project.

System 133

System Training Community Bank Management 133

PYMNTS

MARCH 15, 2017

The world’s largest retailer by sales and size has reportedly paid out $157 million in employee bonuses this year. The bounce in bonuses comes as part of a two-year effort Walmart has made in improving its staffing and customer service. Walmart employs approximately 2.3 million associates worldwide, 2.1

Training 100

Training United States Customer Experience National 100

BankInovation

JUNE 15, 2020

BMO Harris has rolled out new features and employee training to accommodate the bank’s transgender and nonbinary customers. “We We introduced some training around the kinds of holistic conversations to have with our customers,” said Denise Press, head of retail and small business payments at BMO Harris. “It

Training 98

Training Retail Payments Customer Experience 98

NCR

SEPTEMBER 14, 2016

Closing, rationalizing and redistributing branch estates is a standard feature of retail banking strategy now. However, retail bankers deeply involved in day to day branch operations, can see the same results from excellent staff and asset management, so what are the crucial elements in a successful transformation project?

Customer Experience 40

Customer Experience Strategy Training Operations 40

Cisco

SEPTEMBER 6, 2019

Retail banks are taking artificial intelligence and machine-learning technologies and running with them. Armed with these tools, they’re adding speed and ease to banking and completely transforming the customer experience. As retail banking gets more digital, it also gets more personalized. Training is key.

Training 76

Training Customer Experience Retail Security 76

FICO

JUNE 1, 2023

Unexplainable AI When we hear stories about generative AI systems that declare love or a desire to die, we’re often quick to equate it with a sentient being crying for help , rather than a mathematical model or algorithm regurgitating information from the data used to train it.

Training 59

Training Fraud Customer Experience South Carolina 59

PYMNTS

SEPTEMBER 18, 2019

Among the defining endeavors of our time — at least for the worlds of payment and commerce — has been to bring brick-and-mortar retail stores into the new century. Transforming Retail. It’s a great time to be transforming retail,” Levene said. And retailers are making bigger bets on [ omnichannel ] technology.”. “And

How To 176

How To New York City Retail Mobile 176

PYMNTS

DECEMBER 19, 2018

Consumers have been trained as retailer shoppers to pay merchants with a variety of payments methods that work at any point in time. The only kind of one-payment-method retailer that exists anywhere is a cash-only player, and those are becoming increasingly rare.

Payments 171

Payments Customer Experience Cards Retail 171

PYMNTS

JUNE 11, 2020

With more than 30 years of experience in the home installation industry, Todd Banhidy , CEO of Buy It Installed Inc., Now, Banhidy and his team have generated demand from top auto manufacturers and retailers, leading to a $4.5 We have an online training center where they go in, watch videos and take tests.

San Diego 141

San Diego Training Strategy Retail 141

PYMNTS

MAY 4, 2020

Virtual reality maybe on the verge of its first retail hit. Sports technology and gaming company Status Pro has signed Jackson to his first official endorsement deal with “The Lamar Jackson Experience,” a suite of first-person virtual reality (VR) game products that include an at-home game, arcade games and live activation.

Training 144

Training Baltimore Technology Data 144

PYMNTS

DECEMBER 13, 2019

Pop-up bars, pop-up candy shops, pop-up hairdressers, pop-up sleeping pods, pop-up museums – since 2015, one can basically take any retail-connected noun, pair it with the word “pop-up” and have a better than 50/50 chance of finding a match somewhere in an American city. But what worked 10 or 20 years ago, Scaretta said, just won’t work now.

Retail 138

Retail New York Tools Training 138

Bank Innovation

JULY 26, 2019

based community bank recently trained all 538 of its customer-facing employees in digital banking with a seven-week […]. OceanFirst Bank is seeing more consumers and businesses choosing to interact with the bank via video and, as a result, it is preparing for a future when bankers will be comfortable working in that channel.

Video 199

Video Training Community Bank Community 199

PYMNTS

AUGUST 18, 2016

In a retail world increasingly dominated by customer experience as opposed to products alone, it is not surprising that a firm that caters to pet owners would try to build a better experience for their real customer. ”

New York 100

New York Customer Experience Training Retail 100

PYMNTS

JUNE 29, 2020

By acquiring the company, Lululemon is looking to expand its customer experiences and add to its “digital sweatlife” offerings, allowing for more personal solutions for customers. The MIRROR device, when turned off, looks like a normal mirror.

Training 197

Training Customer Experience Community Company 197

Accenture

FEBRUARY 23, 2017

Yet despite salesforce transgressions at a few retail banks, a human salesforce remains a critical asset in the fight to attract and retain customers. Digital channels now allow most banking transactions to occur online anywhere and at any time—and at a much lower cost than face-to-face interactions in branches.

Training 150

Training Apple Tools Branding 150

Accenture

FEBRUARY 23, 2017

Yet despite salesforce transgressions at a few retail banks, a human salesforce remains a critical asset in the fight to attract and retain customers. Digital channels now allow most banking transactions to occur online anywhere and at any time—and at a much lower cost than face-to-face interactions in branches.

Training 150

Training Apple Tools Branding 150

PYMNTS

DECEMBER 15, 2016

PetSmart, the specialty pet retailer , is breaking ground and expanding its store portfolio with new concepts. The company is using the new concept stores to test out initiatives aimed at improving how pet services and an enhanced pet lifestyle are combined, all within a smaller retail footprint, Chain Store Age reported. “We

Puerto Rico 100

Puerto Rico Retail America New York 100

PYMNTS

DECEMBER 2, 2016

And physical retail continued to show across the board weakness – net sales and brick and mortar stores was down 5.0 percent less according to the National Retail Federation. Questrom is something of a department store retail guru who over the course of his career has served as the CEO of department stores including J.C.

Retail 100

Retail Taxes Data social media 100

PYMNTS

AUGUST 8, 2018

There are brands that claim to take the customer experience to the max — and then there are brands that redefine what exactly the max means. Chubbies takes its customer community seriously, and it makes it very clear that this is well beyond a marketing ploy. Where there is success, there are followers in mainstream retail.

Branding 107

Branding social media San Francisco Community 107

PYMNTS

MAY 9, 2018

Amazon said in the press release that Amazon Experience Centers feature the latest products and experiences created by Amazon experts, who are employees specifically trained on the latest technology. The eCommerce retailer said customers have rated Amazon’s experts at 4.9 out of 5 stars.

Los Angeles 100

Los Angeles San Francisco Miami Dallas 100

PYMNTS

NOVEMBER 8, 2017

After running a three-store pilot approximately one year ago, home improvement and appliance chain Lowe’s has announced news it will partner with software-powered electronics retailer b8ta to launch its “Smart Home powered by b8ta” connected-home shopping experience.

Los Angeles 109

Los Angeles San Francisco Raleigh New York City 109