PYMNTS

MARCH 6, 2019

Writ large, the unattended retail model can be thought of, too, as an unattended payments model, where everything revolves around an authenticated user wielding a registered payment credential — two components that, once in place, can truly take advantage of an omnichannel experience. The Partnership Model.

Retail 148

Retail Payments Online Course 148

PYMNTS

OCTOBER 21, 2020

Mangtani added that Deciem’s in-store customer experience design “truly reflects the power of our POS platform in terms of both modularity and on brand customizations.”. The technology powering PredictSpring allows for native consumer mobile apps and store associate apps.

Customer Experience 190

Customer Experience Branding Millennials Mobile 190

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. With each passing decade, the buying patterns of teens undoubtedly and unequivocally see a shift alongside the advances in technology.

Retail 127

Retail social media Online Mobile 127

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. With each passing decade, the buying patterns of teens undoubtedly and unequivocally see a shift alongside the advances in technology.

Retail 114

Retail social media Online Mobile 114

PYMNTS

APRIL 19, 2018

Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

OCTOBER 1, 2019

However, that’s only part of what’s really going on when it comes to this particular card payments mark for convenience stores and gas pumps, according to a new PYMNTS interview with Chris Triconi, director of petro, convenience stores, and fuel retail at payment technology firm LISNR. However, that’s not necessarily the case at U.S.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

APRIL 26, 2019

Direct-to-consumer wedding brands are opening stores in real life — and personalizing the customer experience within them through digital technology. Beyond Floravere, other wedding retailers have opened up brick-and-mortar stores in New York City and its greater metropolitan area. In Other Brick-and-Mortar News.

Branding 123

Branding Retail New York New York City 123

PYMNTS

APRIL 24, 2018

It’s time for retailers to stop looking at brick-and-mortar like it’s dying. Traditional retail is changing, it’s true – and that has manifested as a fair amount of growing pains – but the perception that physical retail is a sinking ship may be leading merchants astray. How can customer experience be improved?

Retail 156

Retail Branding Mobile Millennials 156

PYMNTS

DECEMBER 31, 2019

Merchants will be turning on their near-field communication technologies, and accepting tap-and-pay at the terminal. is ahead of the issuing [financial institutions (FIs)], as merchants look to speed up their lines for a better customer experience,” said Fagan. Here Come The Millennials.

eBook 170

eBook Millennials Cards Survey 170

PYMNTS

FEBRUARY 26, 2019

According to a report in Fintech Futures , HSBC started the beta test with 15 retailers in Hong Kong. They can now accept payments from customers that use HSBC’s eWallet. In the early part of 2017, HSBC announced the new payment app, geared toward millennials in Hong Kong who also wanted social media built in.

social media 178

social media Millennials Fintech Retail 178

Banking 2020

APRIL 28, 2015

Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control. He has worked on multiple process initiatives for systemic improvement.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

MARCH 12, 2019

For physical retail, and department stores in particular, it’s both the best of times and worst of times. The headline topping the news this week was that, in 2019, more than 4,800 retail locations have or will close. certainly don’t make for compelling reading for retail executives.

New York 144

New York Retail Branding Online 144

Jeff For Banks

JULY 5, 2022

Then came this bubble generation they named millennials. Ever call your millennial child only to get a text back asking "what?" There is a fintech firm, SoFi, that was born in 2011, that focuses on millennials financial needs. Because that is what millennials needed at the time. We can ignore millennials no more.'

Millennials 78

Millennials Community Pennsylvania Community Bank 78

PYMNTS

AUGUST 15, 2017

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193

Mobile Millennials Survey Technology 193

NCR

JULY 5, 2017

Finding the right balance between physical and digital channels and approaches to banking is crucial for providers wanting to guarantee the highest possible levels of satisfaction for their customers – particularly in the millennial age group. That point was underlined in the latest US Retail Banking Satisfaction Study from J.D.

ATM 81

ATM Millennials Customer Experience Tools 81

NCR

DECEMBER 20, 2016

Today, it is widely accepted that customers’ expectations are shaped through their cross-industry experience. In this regard, retailers have already set a very high bar for putting their customers first. What’s more, it’s getting more and more robust as brands start to understand their customers still value human contact.

Retail 40

Retail Video Millennials Mobile 40

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. Food Retail Innovation. For restaurants supporting the feature, the orders are completed via Google and Google Pay.

Google 115

Google Mobile Retail Innovation 115

PYMNTS

DECEMBER 19, 2018

Retailers are rolling out new ways for consumers to purchase their groceries that allow them to trade the checkout line for a few taps on a smartphone. From scan and pay through mobile devices and personal shopper services that can be ordered through apps, grocers are turning to new technologies to drive innovations in their stores.

Retail 108

Retail Colorado Online Mobile 108

PYMNTS

JUNE 28, 2016

Walmart has become the biggest grocery retailer in the U.S. Go to almost any grocery store (even a Walmart version), and you will start at the flowers and produce and basically be led counter-clockwise through the shopping experience. Millennials In the Aisles . Unsurprisingly, they are also a technologically driven group.

Millennials 113

Millennials Groups Study Mobile 113

PYMNTS

AUGUST 14, 2019

The department store retailer bolstered its omnichannel efforts while opening a distribution center for its off-priced business that taps into cloud computing technology; however, it struggled with inventory during the quarter. The collaborations allowed Macy’s to offer unique products and experiences to shoppers.

Columbus 100

Columbus DC Branding Google 100

PYMNTS

FEBRUARY 21, 2020

As Pizza Hut stumbles financially and Domino’s races ahead, the commitment to the customer experience is under a microscope, and home delivery is a critical element of that experience. QSR magazine and other analysts point to a direct link between delivery and the consumer experience and consumer satisfaction.

Customer Experience 146

Customer Experience Operations Millennials Online 146

PYMNTS

MAY 8, 2018

Kiosk Meets Retail. A few years after the introduction of Lappe’s kiosk, the Florsheim Shoe Company decided to bring self-service kiosks into its retail stores. One customer , for example, noted that the shoes “were delivered in five days, as opposed to at least a month when I special-ordered them before.”.

Illinois 104

Illinois Chicago Retail Examples 104

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery.

social media 100

social media Survey Retail Technology 100

PYMNTS

APRIL 29, 2019

In the particular case of convenience store (C-store) commerce, a section of retail poised to become a vital part of the emerging connected vehicle ecosystem, that means taking a journey back several decades, during the mid-century peak of carhop culture. Not to mention, those experiences go beyond pumpside deliveries.

Mobile 152

Mobile Maine Trends Retail 152

Independent Banker

AUGUST 26, 2015

Paperless document-signing technology is growing among banks and consumers. But with the emergence of electronic signature technology, we’ve had to rethink some of assumptions. However, the adoption of electronic signature technology hasn’t been an easy undertaking. By Mark Pfeifer.

Community Bank 70

Community Bank Minneapolis Community Online 70

NCR

OCTOBER 5, 2016

As Larry Augustin, chief executive of customer relationship management software firm SugarCRM, wrote in an article for Global Banking and Finance Review , banks should always be looking for the optimum customer experience, whatever form it might take. “Is a digital solution always the best way?” ” he asked.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

MAY 24, 2019

Companies are using artificial intelligence (AI), application platform interfaces (APIs) and other technologies to create new channels for service and customer communication to appeal to a wide range of users. It’s not just traditional retail models that are getting makeovers.

Online 130

Online Millennials Payments Customer Experience 130

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Visual search has held promise for online retailers for some time, especially since offering more visual content can engage tech-savvy millennial and Gen Z consumers.

Customer Experience 109

Customer Experience Millennials Retail social media 109

PYMNTS

AUGUST 26, 2019

Retailers looking to engage tech-savvy millennials and Gen Z consumers are quickly doubling down on their efforts to offer more visual content and enhance the discoverability of their products and services. Instead, they can use this software to simply share an image with the retailer.

Millennials 185

Millennials Retail Tools social media 185

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market. According to Glover, that means banks in the U.S.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

SEPTEMBER 6, 2016

That’s the backdrop for the nearly hour-long conversation that Karen Webster had about the role of payments security in digital business transformation with CA Technologies Director of Payments Security James Jenkins. Of course, it’s not just the FinTech industry and tech-savvy millennials who are fueling digital change.

Security 100

Security CA Payments Big Data 100

PYMNTS

JULY 21, 2017

Given that the debit and credit card share of total retail sales is at 77 percent, acceleration in contactless may be in the (virtual) cards. Where there’s new technology and novelty and money to be made, investors clamor, and now, it seems, bad guys lie in wait. billion pounds. The total number of payments in that month stood at 1.4

Millennials 100

Millennials Mobile Branding Retail 100

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Millennials and Gen Z are driving the growth of the secondhand market and eCommerce, generally. Online Resale.

Online 101

Online Fraud Branding social media 101

PYMNTS

FEBRUARY 23, 2018

His expertise in digital technologies, restaurant operations and branding make him a perfect fit for Chipotle as we seek to enhance our customer experience, drive sales growth and make our brand more relevant.”. They’ve done a good job of connecting with the millennials and Gen Z.”. Burger King’s $9.3

Online 101

Online US Payments Mobile 101

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. According to Retail Banking Research , the number of ATMs worldwide rose by five percent to 3.2

ATM 85

ATM Mobile Strategy Fraud 85