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NEW REPORT: Are AI And ML Actually Transforming Retail?

PYMNTS

Artificial intelligence (AI) and machine learning (ML) are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. To learn more about how businesses are leveraging AI and ML technology to optimize their customer experience, click here to download the report.

Retail 158
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Retail Goes Remote

PYMNTS

It’s what’s turned the retail word upside down as consumers with their mobile devices have decided they’d rather buy from their couch with their mobile phone than schlep to the mall. In other words, kick the door wide open to remote retail. Meeting the consumer where they are. That’s the mantra of innovators everywhere.

Retail 100
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How Reebok Captures In-Store Impulse Buys

PYMNTS

Mobile point-of-sale (mPOS) adoption is becoming increasingly high on retailers’ to-do lists. Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences.

Samsung 142
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Kroger Introduces Contactless Mobile Pay At QFC Stores

PYMNTS

According to the press release, the Kroger app will be compatible with “Apple Pay, Google Pay, Samsung Pay, Fitbit Pay, mobile banking apps and contactless chip cards, underpinned by near-field communication (NFC) technology.” So far, the contactless pay app has been introduced in 61 QFC stores.

Mobile 217
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Payments 2016: The Year Of The ‘Ecosystem,’ Redefined

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Technology disruption continued its significant, rapid and relentless journey throughout 2016, making it clear that we are in the midst of three major concurrent inflection points: changes in retail, FinTech disruption and a demographic shift in purchasing power. The point of sale (POS) is also changing the engagement model.

eBook 140
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7-Eleven And Amazon Step Up Automated Store Tech

PYMNTS

Many other retailers are trying cashierless checkout systems, including Sam’s Club, Kroger and 50 Meijer stores in the Midwest. So while retailers are becoming more aggressive, the Meijer numbers are the first indication that consumers will use cashierless technology at scale. According to GPShopper , nearly half of U.S.

Retail 136
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NEW REPORT: From Consumer DIY To Call Center AI

PYMNTS

The Google generation is changing industries from retail to call centers — and everything in between. But when it comes to a broken appliance, or getting locked out of an online account, consumers still tend to pick up the phone and dial into a company’s hotline. Turning Callers into Loyal Customers. That includes iQor , a St.

Report 139