PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 127

Retail social media Online Mobile 127

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 114

Retail social media Online Mobile 114

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. The study came up with Reputation Scores, measured on a scale of 100 to 1,000, based on online reviews, accurate listings, social media, search results and customer engagement.

Retail 103

Retail Study Online Mobile 103

PYMNTS

JUNE 18, 2019

Pinterest has rebranded its third-party partner program Marketing Partners into Pinterest Partners to facilitate a greater number of shopping experiences on its platform, according to a report by Retail Dive. Facebook drove 80% of all U.S.

social media 115

social media Study Retail Customer Experience 115

PYMNTS

NOVEMBER 5, 2019

The report, released Tuesday (Nov. The report comes at a time when innovation — and data — are building a new world of digital payments and commerce. It’s not just data and data analysis that are crucial to innovation, according to the Mastercard report. 2020 Innovation Sparks. A sense of adventure also matters.

Innovation 102

Innovation Report social media Data 102

PYMNTS

MAY 27, 2020

With so many retailers hustling to capture the digital shift, it’s easy to let the details suffer. Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. “At Lexus, we have always held guest experience as our top priority.

Online 151

Online Management social media Branding 151

PYMNTS

FEBRUARY 26, 2019

According to a report in Fintech Futures , HSBC started the beta test with 15 retailers in Hong Kong. They can now accept payments from customers that use HSBC’s eWallet. In the early part of 2017, HSBC announced the new payment app, geared toward millennials in Hong Kong who also wanted social media built in.

social media 178

social media Millennials Fintech Retail 178

PYMNTS

JUNE 21, 2017

To say that the retail industry is going through a minor transformation right now would be an understatement. While several store closings and bankruptcy filings have been reported over the past year, the retail news cycle hasn’t exactly painted an inspiring image for the future of retail.

social media 195

social media Retail Branding Innovation 195

PYMNTS

JULY 13, 2017

The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. How much has AI affected the digital retail revolution and what’s next for it?

Retail 212

Retail Customer Experience Study Online 212

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. But what is that “changing face of retail” actually going to look like in a few years? How influential will mobile and social media be to their purchasing habits?

Retail 100

Retail social media Branding Online 100

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

Perficient

NOVEMBER 19, 2020

Seventy-five percent of banks report it takes longer than five minutes to open an account, with close to 30% taking longer than 10 minutes. Many banks continue to use knowledge-based authentication and out-of-wallet questions, which have challenges when customers have recently moved. Do you need to ask all the questions?

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

AUGUST 11, 2016

The term “ Internet of Things ” has become a big buzzword in business lately, but what exactly is it and why might it shape the future of the retail industry? It also offers tons of opportunities for retailers who know how to take advantage of it. But the rapidly expanding Internet of Things (IoT) is changing that.

Retail 100

Retail Industry social media Data 100

PYMNTS

AUGUST 9, 2018

According to a report in Reuters , citing Dada-JD Daohjia, the company is partly owned by JD.com and operates two businesses: Dada, the delivery service that has a network of 5 million delivery men, and JD Daojia, which partners with retails stores to provide delivery services.

Tampa 100

Tampa social media Retail Online 100

PYMNTS

APRIL 28, 2020

Brands are finding new ways to get in front of their customers as standard outlets like news and social media are loaded with misinformation and just plain disturbing news. As Timlin alluded to, the eCommerce consumer journey is changing and retail needs to change with it. That’s a lot of clutter.

social media 141

social media Branding Examples Marketing 141

PYMNTS

JUNE 26, 2018

That’s because consumers, according to The PYMNTS Contextual Commerce Report , like contextual commerce. Though only 58 percent of consumers have tried contextual commerce, a full 84 percent report that they enjoyed it enough to want to do it again. The service is only in place for “select brands.”

social media 111

social media Branding Survey Community 111

PYMNTS

DECEMBER 21, 2016

According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery. Unattended retail technology, or order-at-the-table systems, has become an increasingly popular form of modern technology at restaurants.

social media 100

social media Survey Retail Technology 100

PYMNTS

DECEMBER 4, 2018

Instagram users in India might be able to shop inside the app next year, according to a report from Mint. The move should increase sales for brands and eCommerce platforms, experts say, but it could also become a threat for online retailers, and especially fashion sites.

Customer Experience 146

Customer Experience Branding Online Retail 146

PYMNTS

FEBRUARY 6, 2017

To help embolden this assertion, market research firm Technavio just released its Global Chatbot Market 2017–2021 research report, which highlights in-depth analyses of the chatbot market’s revenue and emerging market trends. Will more retailers follow suit via strategic partnerships to simplify purchase interactions? billion users.

social media 100

social media Retail Customer Experience Online 100

PYMNTS

MARCH 11, 2020

Its fourth-quarter earnings report, released at the end of February, showed a revenue jump of 88 percent from 2019 to $1.1 billion, on an 82 percent increase in retail sales. That is the most organic growth of any automotive retailer ever in the U.S. Apparently that will get you in trouble on the Street.

Company 130

Company Miami San Antonio Oklahoma City 130

PYMNTS

OCTOBER 16, 2018

Seven in ten – 70 percent – of McDonald’s locations in Texas, Florida and Maryland have self-service kiosks available for customer use. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. stores per quarter for an eight- to nine-quarter period, it was reported in June. Only a few – or 3.3

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

JULY 18, 2016

Big Data can present big rewards or big headaches for retailers. A recent whitepaper by Synchrony Financial titled “Taming Big Data” found that efficient, targeted data collection can result in customized experience, which, in turn, leads to a better return on investment.

Data 100

Data Big Data Analytics social media 100

PYMNTS

FEBRUARY 22, 2018

It allows customers to pull in credit card, billing, and shipping info they’ve stored on the social media sites. The company also piloted an extension of Autofill with the online clothing retailer Jack Threads that allowed customers to pull in promo codes if a user clicks through from an ad with a promotional code on FB.

social media 140

social media Online Branding Strategy 140

PYMNTS

MARCH 16, 2017

Now while Facebook initially launched its Messenger chat service in 2011, it wasn’t a major hit right away and the social media giant continued to refine its offering. As recently as earlier this month, we reported on the possibility of Facebook’s Messenger losing steam due to fuzzy listed new features and business departures.

Operations 107

Operations social media Comparison Industry 107

PYMNTS

JUNE 15, 2017

Those categories can span from chargeback data to internal customer loyalty program information, and can be limited in a granular way to certain card accounts or certain locations. What works in preventing payments fraud at a large airline or telco system may not be germane for an electronics retailer.

Fraud 115

Fraud Data Tools Management 115

PYMNTS

JULY 19, 2019

Now, in fairness, if there was ever a day when Amazon would run the retail table, it would likely be on the shopping holiday they invented. But as big as Prime Day was across all of retail, it wasn’t the only thing happening in the ongoing race. Everyone else – including Taylor Swift – was just a player in it. It sold out quickly.

Branding 122

Branding Retail Customer Experience social media 122

PYMNTS

MAY 2, 2016

After several years spent trying to infuse its multi-billion dollar business with more forward-thinking concepts with mixed results , last week, the retail giant announced that it will be conducting what amounts to an open call for tech innovation. But with the retail technology space heating up, Walmart doesn’t want to be left in the dust.

Retail 100

Retail Innovation Technology Arkansas 100

PYMNTS

OCTOBER 9, 2019

The Levi’s effort to become more digital — and digitally relevant — also extends to offering more personalization and customization tools to consumers willing to pay extra for such services. “We China Experience. Levi’s late Tuesday (Oct. Total revenue for Europe increased 14 percent, and for Asia by 9 percent.

Branding 139

Branding Google social media Case Study 139

PYMNTS

MAY 30, 2018

The goal is to provide beauty customers with a simple and enjoyable omnichannel experience — one that will keep them coming back to shop with the brand again and again. NARS has already seen a shift in consumer habits in Asia, with countries like China likely topping $1 trillion in online retail sales in the coming years.

Data 110

Data Branding social media Online 110

PYMNTS

APRIL 30, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth. But Amazon could be back.

Branding 129

Branding Millennials Retail social media 129

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. According to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. Social Media.

Online 101

Online Fraud Branding social media 101

PYMNTS

APRIL 20, 2017

s challenger bank landscape is spreading since regulators have welcomed new competition into the retail banking space. A new report by Burnmark is looking to make sense of an ever-crowding challenger bank ecosystem. This digital approach also enables challenger banks to make new uses out of customer data. s main street banks.

Compliance 110

Compliance Innovation social media Lending 110

FICO

DECEMBER 5, 2022

A report released by the FTC in February 2022 indicates a 71% increase in fraud in 2021, which cost consumers roughly $5.8 million identity theft reports filed in 2021, many of which relate back to banks and lenders. Third-party P2P apps, like CashApp, use a few icons very effectively to streamline their experiences.

Survey 52

Survey Fraud Digital Banking social media 52

Cisco

APRIL 2, 2018

The leaders of financial institutions are seeing that their customers want to manage their money in the same way they now shop, communicate and learn; using digital tools, social media and mobile apps. It’s hard to ignore the data that shows financial firms who have reached an advanced digital stage report an 8.6%

social media 48

social media Tools Industry Retail 48

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. User goes to Walgreens and registers the retail store in app. Showing reporting/analytics in excel. ^KT 09:34 am Cashoff.

Mobile 78

Mobile Customer Experience Lending Analytics 78

Gonzobanker

DECEMBER 22, 2020

Chris’ public posts including his playbook for dealing with COVID-19 were gobbled up on social media. billion got the eyes popping across the industry as Chime crossed a reported 10 million users of the app. Agree or disagree with Chris’ spin all you want, but he puts it all out there to help his peers.

Idaho 181

Idaho Community Industry Strategy 181