Gonzobanker

FEBRUARY 8, 2022

Instead, stories and conversations were salted with examples of fintech investments, BaaS opportunities, customer experience transformation, crypto integration, and even blockchain experiments and the potential of DeFi. The grassroots of community and regional banking will no longer be vanilla operations geographically focused.

Fintech 167

Fintech Customer Experience Conference Technology 167

PYMNTS

MAY 21, 2019

Banking service Monese now offers Apple Pay through 13 countries in Europe , as the digital payment service has also arrived at National Australia Bank (NAB). And, in Europe, banking service Monese now offers Apple Pay through 13 countries in the region, according to reports. Users who reside in Belgium, the U.K., And in the U.K.,

Apple 108

Apple Retail Mobile National 108

PYMNTS

MARCH 14, 2018

Banks across the Association of Southeast Asian Nations (ASEAN) region expect real-time payments to come with some major benefits to their businesses, according to new analysis from ACI Worldwide and Ovum. However, the report did find that banks in the region are less clear about exactly how they will create APIs for third-party use.

Payments 110

Payments Regional Survey Innovation 110

PYMNTS

JULY 20, 2018

Sydney was the natural choice as a base for Stake as a key financial hub in the Asia Pacific region,” Stake Co-founder and COO Dan Silver told PYMNTS.com in an interview. As such, startups such as Stake , which offers a way for investors to trade U.S. stocks, call the city home.

Fintech 101

Fintech social media Regional Customer Experience 101

PYMNTS

MAY 22, 2020

The National Retail Federation (NRF) and other groups have released guidelines for store operation and design today (May 22) as members begin to come back from the economic devastation of the pandemic. The reopening of retail is bound to portend changes for businesses as well as consumers.

Retail 148

Retail Guidelines National Customer Experience 148

PYMNTS

SEPTEMBER 14, 2016

“At a time when ATMs are becoming America’s source for cash, Allpoint delivers to First Tennessee customers a national ATM footprint, high-quality retail locations and an unrivaled density of convenient cash access points,” Knoll continued.

ATM 100

ATM Tennessee United States National 100

PYMNTS

JULY 16, 2019

“One of the challenges regional and community banks and credit unions face is the complexity of physical data integration in their data centers,” said Prasanna Narayan, head of product at Ondot. Ondot already offers the leading card controls and alerts; cloud integration goes further with extensive access to cutting edge services.

Innovation 128

Innovation Compliance User Experience Cards 128

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Other banks focused on the customer experience, while others looked at technology that enhanced cross-selling.

Conference 195

Conference Retail Community Bank Technology 195

American Banker

FEBRUARY 22, 2016

For all the technology banks have to help them deliver personalized service, the overall customer experience remains a challenge.

Customer Experience 28

Customer Experience Technology Community Bank Regional 28

PYMNTS

JULY 30, 2020

We have scaled back our national media spend and paused on launching new potentially complex limited-time offers,” he said on the call. “We “I am delighted to join Dunkin’ Brands and excited to build a digital ecosystem that will deliver an even more personalized, frictionless experience across all channels.”

Las Vegas 156

Las Vegas Branding Leadership Marketing 156

American Banker

MAY 17, 2016

Technology leader BBVA Compass has been ahead of the pack in real-time payments, neobanking and fintech investing. Manolo Sanchez shares his vision for next steps: the bank's developing API marketplace and "Uberized" digital banking.

Customer Experience 50

Customer Experience Digital Banking Fintech Technology 50

PYMNTS

SEPTEMBER 21, 2016

Both Uber and its main competitor in India, Ola, hold more than 70 percent of their revenue from only five cities in the whole country: Bengaluru, Hyderabad, Chennai, Delhi-National Capital Region and Kolkata.

Maine 100

Maine Customer Experience Regional National 100

PYMNTS

MARCH 12, 2019

Instacart, the online grocery company, announced Tuesday (March 12) it has expanded alcohol delivery for customers across the U.S. In a press release , Instacart said customers in 14 states, as well as Washington D.C., Companies from which alcohol can be delivered include Albertsons, Kroger, Publix, Schnucks and Stater Bros.,

North Carolina 109

North Carolina Washington Nebraska Kentucky 109

American Banker

JUNE 21, 2016

Bank in Minneapolis has hired retail veteran Beau Gray to head its omnichannel experience team.

Customer Experience 42

Customer Experience Minneapolis Strategy Retail 42

Bobsguide

FEBRUARY 22, 2022

Sanjeev Paul, Group CEO, Bahrain Development Bank, said, “BDB’s digital transformation program is a key pillar of delivering on the Bank’s vision to build BDB as a sustainable, industry leader and trusted partner for entrepreneurs in Bahrain, helping them to grow their businesses into successful and regionally competitive enterprises.

Innovation 78

Innovation Customer Experience Strategy Operations 78

PYMNTS

MARCH 26, 2019

The company is targeting both regional and national businesses with a minimum of 10 locations. The service is currently live with a few customers, as Bensen conducts proof of concepts with other customers.

Technology 121

Technology Maine Study Google 121

Abrigo

MAY 20, 2015

Other tech updates in banking aim to make their customers’ experience more personal and convenient. Given that consideration, many of the national and regional institutions are able to invest the funds and resources to keep up with their customers’ tech.

Apple 150

Apple Comparison Mobile Innovation 150

FICO

DECEMBER 2, 2020

In December of last year, the Malaysian National Bank, Bank Negara, issued a consultation document about their intention to allow eKYC in the applications process for a wide range of financial products. Many types of account openings still rely on verifying identity separately through physical challenges.

Survey 72

Survey Regional Compliance Fraud 72

FICO

AUGUST 27, 2019

All firms, from large national banks to small regional credit unions, are beginning to disrupt the status quo within their own organizations. When marketing to your customers, help them understand that you use digital to help accommodate and improve the customer experience. Keep the customer in mind.

Customer Experience 40

Customer Experience Digital Banking Regional Technology 40

NCR

JULY 19, 2016

Recently we’ve seen more financial institutions at the regional, national and multi-national level, make strides toward digital innovation. And the common thread between all of these projects has been the focus on making them customer-centric, and bringing about positive and profitable change. So, what’s there to lose?

Innovation 40

Innovation Customer Experience Retail National 40

PYMNTS

AUGUST 10, 2017

For example, we were the first in the Middle East region in 2006 to close the loop by sending back a text alert to the remitter that the beneficiary had collected the money. It’s a small thing, but essentially helped remove the anxiety of the customer. It becomes embedded into a broad range of customer experiences.

How To 136

How To Risk Management Technology US 136

Gonzobanker

DECEMBER 17, 2021

From nowhere, sizable regional players are being created. Some interesting finalists would be: M&T and People’s United Old National and First Midwest Webster and Sterling Columbia Bank and Umpqua. Performance and multiples continue to be solid, outperforming most regional banks. Bank Merger of the Year.

Fintech 147

Fintech Strategy Leadership Lending 147

American Banker

MAY 23, 2016

Enough with the big bank-small bank divide, says First National Bank of Dennison chairman and chief executive Blair Hillyer. Competition between differently sized banks is better for customer experience and better for business, he says. Wall Street Journal.

Lending 31

Lending Washington Customer Experience National 31

American Banker

APRIL 14, 2016

Newton Investment Management's Helena Morrissey spearheads a United Nations climate change initiative targeting women on boards and RBC's Linda Mantia experiments with using the blockchain to improve the customer experience. Also, Amy Domini, Ranjana Clark and Phyllis Borzi.

Customer Experience 28

Customer Experience National blockchain Industry 28

American Banker

APRIL 14, 2016

Newton Investment Management's Helena Morrissey spearheads a United Nations climate change initiative targeting women on boards and RBC's Linda Mantia experiments with using the blockchain to improve the customer experience. Also, Amy Domini, Ranjana Clark and Phyllis Borzi.

Customer Experience 28

Customer Experience National blockchain Industry 28

Independent Banker

FEBRUARY 24, 2016

New inspirations, fresh experiences await at ICBA’s national convention. ICBA’s national convention offers an educational lineup this year of more than 60 workshops and networking sessions. State/Regional Partners Reception*. State/Regional Affiliate Associations & Exhibitor Receptions*. Monday, March 7.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

Gonzobanker

JULY 7, 2015

Capital One figures are for Capital One USA direct bank and not the regional bank components. Mid-size and regional banks have also grown deposits solidly, as has the credit union industry. Whatever anyone says at industry conferences, this will not be primarily a battle of customer experience; it will be a hard-nosed rate war.

Digital Banking 60

Digital Banking Industry Capital Strategy 60

American Banker

MAY 24, 2016

At an investor day event Tuesday, Wells executives said they would focus on taking incremental steps to reduce costs and improve customer experiences. The San Francisco bank isn't interested in making splashy investments in technology.

San Francisco 48

San Francisco Innovation Customer Experience Technology 48

American Banker

JUNE 27, 2016

Is being customer-centric a goal at your bank? You’ll need to master these five practices to align employee behavior with your desire to improve the customer experience.

Customer Experience 45

Customer Experience Branch Strategies Regional National 45

American Banker

JANUARY 9, 2017

New deal: Wells Fargo is expected to roll out a new retail banking compensation plan that, according to a bank spokeswoman, "eliminates sales goals, measures performance based on customer experience and adds more oversight and risk" management.

Risk Management 28

Risk Management Customer Experience Retail Management 28

CB Insights

APRIL 10, 2019

The university was granted a patent around “hallucinating facial features” — a method to help law enforcement agencies identify masked suspects by reconstructing a full face when only the periocular region of the face is captured. Tracking these changes could better position hospital staff to more effectively monitor and treat patients.

Industry 78

Industry Examples Security Technology 78

FICO

JUNE 23, 2023

Sectors that leverage digital marketing strategies for acquiring and properly serving customers are moving towards hyper-personalization — a ‘supercharged’ version of personalization using real-time customer data, artificial intelligence, automation and predictive analytics. The areas of focus are originations and customer management.

Fraud 52

Fraud Management Customer Experience Strategy 52

South State Correspondent

OCTOBER 28, 2022

During the two weeks, there were over a hundred significant cyberattacks by nation-states on national and regional banks that you could watch unfold in near real-time (bel0w) at Gartner and Money 20/20. We are still baffled why this is a debate, but it is. A balance sheet matters. This lesson continues to repeat itself.

Conference 195

Conference Technology Las Vegas Trends 195

Gonzobanker

DECEMBER 20, 2019

Its Baldrige-winning tenacity on customer experience is legendary and consistent. Niche Payments Acquisition Award – Goes to City National Bank for its acquisition of FilmTrak. So talk about a busy area of focus and some hair pulling when it comes to customer experience? The bank’s strategy is laser-focused.

Idaho 148

Idaho Conference Data Marketing 148

William Mills

SEPTEMBER 9, 2016

Listening to banks and realized that they don’t have sentiments of their customers to create insights and they were not looking forward. Built a solution called Customer Insight for banking. Opportunity list on side list customers who have a high propensity for something to happen. Purple = Customer Experience.

social media 40

social media ATM Mobile Customer Experience 40

PYMNTS

MARCH 11, 2017

Additionally, DRU Assist is able to hold digital conversations with customers about menus, ingredients, store locations and operating hours. DRU is starting out in Australia but designed with scalability in mind so that the service can easily expand Domino’s other regions worldwide supported by global cloud technologies.

Chicago 123

Chicago New York City New York Innovation 123

CB Insights

DECEMBER 7, 2017

Quicken Loans founder Dan Gilbert’s innovation in mortgages was to assign regional-specific loan application reviewers, who familiarized themselves with the regulations of certain geographies. This helped navigate fragmented regional regulations. Of that age group, 98% financed their home purchase.

Millennials 69

Millennials Lending United States Technology 69